John Lewis Broadband

John Lewis Broadband Reviews

Is John Lewis Broadband any good?

John Lewis broadband

Today's Best John Lewis Deals

Our broadband deals are often cheaper than going direct

Offer ends 27th July

Unlimited Broadband & Evening and Weekend Calls

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £20
  • per month
  • 1st year total £240
Offer ends 27th July

Unlimited Broadband plus Evening and Weekend Calls.

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £20
  • per month
  • 1st year total £240
Offer ends 27th July

Fibre Broadband & Evening and Weekend Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £25
  • per month
  • 1st year total £300
Offer ends 27th July

Fibre Broadband + Evening and Weekend Calls.

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £25
  • per month
  • 1st year total £300
Offer ends 27th July

Unlimited Broadband & Anytime Calls

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £26.28
  • per month
  • 1st year total £315.36
Offer ends 27th July

Unlimited Broadband plus Anytime Calls.

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £26.28
  • per month
  • 1st year total £315.36
Offer ends 27th July

Fibre Extra Broadband & Evening and Weekend Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £28
  • per month
  • 1st year total £336
Offer ends 27th July

Fibre Extra Broadband & Evening and Weekend Calls.

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £28
  • per month
  • 1st year total £336
Offer ends 27th July

Fibre Broadband & Anytime Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £31.28
  • per month
  • 1st year total £375.36
Offer ends 27th July

Fibre Broadband + Anytime Calls.

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £31.28
  • per month
  • 1st year total £375.36
Offer ends 27th July

Fibre Extra Broadband & Anytime Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £34.28
  • per month
  • 1st year total £411.36
Offer ends 27th July

Fibre Extra Broadband & Anytime Calls.

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £34.28
  • per month
  • 1st year total £411.36

John Lewis Features

How do I switch my broadband to John Lewis?

Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to John Lewis broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by John Lewis. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both John Lewis and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a John Lewis broadband deal, just enter your postcode into our broadband availability checker to see which John Lewis broadband deals are available in your area.

How long will it take to switch my broadband to John Lewis?

From the moment you order your new John Lewis broadband online to the date of installation is usually no more than 12 working days. This does not mean that you will be without service for 12 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

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John Lewis Pros & Cons

Key features for John Lewis packages

John Lewis Pros

  • Free evening and weekend call plan included
  • John Lewis broadband is provided by Plusnet plc
  • Unlimited broadband usage

John Lewis Cons

  • 12 Month minimum contract
  • Special offers for new customers only
  • No broadband only options

Can I keep my telephone number if I switch to John Lewis broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

Can I get John Lewis broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to John Lewis broadband?

If you're only switching your broadband to John Lewis and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your John Lewis broadband has been installed and is live.

John Lewis Broadband Reviews

The good the bad and the ugly. Read honest John Lewis broadband reviews
Compare Top 10 ISP Reviews

1.5
16 reviews
Post review
  • 1
  • 2
  • 2
  • 1
  • 11
  • Package price
    2.1/5
  • Customer service
    1.6/5
  • Broadband speed
    1.4/5
  • Overall satisfaction
    1.1/5
John Lewis broadband review
by BJ 2 months ago
Never knowingly using them again
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Avoid. Avoid. Avoid. First John Lewis Broadband failed to process my order and I incurred increased charges from my old supplier. Then John Lewis Broadband never actually got around to pressing the 'on' button to connect my broadband when they were supposed to. Just when I thought I'd escaped these incompetents by moving to a new supplier when they jacked their prices up - it now turns out that John Lewis Broadband haven't actually disconnected my broadband and think they are still supplying me. Customer service don't know what they're doing and don't respond to online messages sent via my account. This is gong to effect my future relationship with Plusnet who I believe are the brains behind this outfit. Very damaging for their brand to be associated with this lot.
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John Lewis broadband review
by Nic 2 months ago
Quick enough to take my money but unwilling to refund despite quick cancellation
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
They've taken my money and won't refund. I cancelled within 14 days. Since they lied to make a sale and it wasn't possible to get the service they said they would. In addition to this they never spelt my name, email etc correctly and were unable to correct this. They've taken my £29 and no one will give it back. i've spoken with over 10 'customer reps' each one less willing to help than the last. Many don't have a good grasp of english and don't want to help. A manager promised to call back but didn't.
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John Lewis broadband review
by David7667 7 months ago
Stick to retail
  • Package price
    1.0/5
  • Customer service
    1.0/5
  • Overall satisfaction
    1.0/5
Review
I ordered broadband with telephone for a recently rented property and paid £75.00 up front. I was offered three dates for an engineer to visit and the box would be delivered beforehand.
Needless to say I have not received the box and no engineer has arrived. I went online to my account and tried to make contact firstly via a mail box however I gave not received a response despite the promise of a reply within 24hrs. I also telephoned the customer service number and waited more than 3hours on hold before giving up.
John Lewis should stick to retail and not venture into areas they cannot deliver on.
I am at the stage now that I will never spend money on anything related to the John Lewis/Waitrose group in future.
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John Lewis broadband review
by clifford 8 months ago
poor
  • Package price
    2.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Poor internet phone line went down a few times
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John Lewis broadband review
by Ken 9 months ago
Rubbish customer service
  • Package price
    2.0/5
  • Customer service
    1.0/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    1.0/5
Review
I ordered broadband 5 weeks ago still not heard anything. As I am writing this review I am on hold for the third day in a row to try and get through to cancel my order. At the moment I am into 103 minutes on hold. I am determined to get to speak to someone to cancel. I tried there online method which they say that they respond to in 24 hrs but that was 6 days ago. I don't normally write reviews but this service is RUBBISH and so is the music whilst your being ignored by the shocking staff.
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John Lewis broadband review
by Shirley chandler 11 months ago
Diabolical service
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1/5
  • Overall satisfaction
    1.0/5
Review
Have waited 3 weeks since I applied for John Lewis broadband I should’ve gone live on the 19th and every day when I phone they tell me 48 hours 40 hours later they tell me 48 hours et cetera et cetera I have asked to speak to a supervisor or manager and they tell me they don’t exist and that basically I just have to keep putting up with it terrible to treat people in isolation like this.
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