John Lewis Broadband

John Lewis Broadband Reviews

Is John Lewis Broadband any good?

John Lewis broadband £75 Gift Card with Broadband Extra

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John Lewis - Unlimited Broadband & Evening and Weekend Calls

Standard broadband
Average speed*
10Mb
Broadband Deal Monthly cost
£20
12 month contract Setup cost £0
Total first year cost £ 240
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John Lewis - Unlimited Broadband plus Evening and Weekend Calls.

Standard broadband
Average speed*
10Mb
Broadband Deal Monthly cost
£20
12 month contract Setup cost £0
Total first year cost £ 240
Show cost details

John Lewis - Unlimited Broadband & Anytime Calls

Standard broadband
Average speed*
10Mb
Broadband Deal Monthly cost
£26
12 month contract Setup cost £0
Total first year cost £ 312
Show cost details

John Lewis - Unlimited Broadband plus Anytime Calls.

Standard broadband
Average speed*
10Mb
Broadband Deal Monthly cost
£26
12 month contract Setup cost £0
Total first year cost £ 312
Show cost details

John Lewis - Fibre Broadband & Evening and Weekend Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£27.5
12 month contract Setup cost £0
Total first year cost £ 330
Show cost details

John Lewis - Fibre Broadband + Evening and Weekend Calls.

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£27.5
12 month contract Setup cost £0
Total first year cost £ 330
Show cost details

John Lewis - Fibre Extra Broadband & Evening and Weekend Calls

Fibre broadband
Average speed*
66Mb
Broadband Deal Monthly cost
£32.5
12 month contract Setup cost £0
Total first year cost £ 390
Show cost details

John Lewis - Fibre Extra Broadband & Evening and Weekend Calls.

Fibre broadband
Average speed*
66Mb
Broadband Deal Monthly cost
£32.5
12 month contract Setup cost £0
Total first year cost £ 390
Show cost details

John Lewis - Fibre Broadband & Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£33.5
12 month contract Setup cost £0
Total first year cost £ 402
Show cost details

John Lewis - Fibre Broadband + Anytime Calls.

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£33.5
12 month contract Setup cost £0
Total first year cost £ 402
Show cost details

John Lewis - Fibre Extra Broadband & Anytime Calls

Fibre broadband
Average speed*
66Mb
Broadband Deal Monthly cost
£38.5
12 month contract Setup cost £0
Total first year cost £ 462
Show cost details

John Lewis - Fibre Extra Broadband & Anytime Calls.

Fibre broadband
Average speed*
66Mb
Broadband Deal Monthly cost
£38.5
12 month contract Setup cost £0
Total first year cost £ 462
Show cost details

John Lewis Features

How do I switch my broadband to John Lewis?

Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to John Lewis broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by John Lewis. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both John Lewis and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a John Lewis broadband deal, just enter your postcode into our broadband availability checker to see which John Lewis broadband deals are available in your area.

How long will it take to switch my broadband to John Lewis?

From the moment you order your new John Lewis broadband online to the date of installation is usually no more than 12 working days. This does not mean that you will be without service for 12 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

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John Lewis Pros & Cons

Key features for John Lewis packages

John Lewis Pros

  • Free evening and weekend call plan included
  • John Lewis broadband is provided by Plusnet plc
  • Unlimited broadband usage

John Lewis Cons

  • 12 Month minimum contract
  • Special offers for new customers only
  • No broadband only options

Can I keep my telephone number if I switch to John Lewis broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

Can I get John Lewis broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to John Lewis broadband?

If you're only switching your broadband to John Lewis and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your John Lewis broadband has been installed and is live.

John Lewis Broadband Reviews

The good the bad and the ugly. Read honest John Lewis broadband reviews.

15 John Lewis broadband reviews

1.7
15 John Lewis broadband reviews
Post review
  • 1
  • 2
  • 2
  • 1
  • 9
  • Package price
    2.3/5
  • Customer service
    1.8/5
  • Broadband speed
    1.5/5
  • Overall satisfaction
    1.2/5
Stick to retail
John Lewis broadband review by David7667 1 day ago
Review
I ordered broadband with telephone for a recently rented property and paid £75.00 up front. I was offered three dates for an engineer to visit and the box would be delivered beforehand.
Needless to say I have not received the box and no engineer has arrived. I went online to my account and tried to make contact firstly via a mail box however I gave not received a response despite the promise of a reply within 24hrs. I also telephoned the customer service number and waited more than 3hours on hold before giving up.
John Lewis should stick to retail and not venture into areas they cannot deliver on.
I am at the stage now that I will never spend money on anything related to the John Lewis/Waitrose group in future.
  • Package price
    1.0/5
  • Customer service
    1.0/5
  • Overall satisfaction
    1.0/5
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1 people found the following review helpful
poor
John Lewis broadband review by clifford 1 month ago
Review
Poor internet phone line went down a few times
  • Package price
    2.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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0 people found the following review helpful
Rubbish customer service
John Lewis broadband review by Ken 1 month ago
Review
I ordered broadband 5 weeks ago still not heard anything. As I am writing this review I am on hold for the third day in a row to try and get through to cancel my order. At the moment I am into 103 minutes on hold. I am determined to get to speak to someone to cancel. I tried there online method which they say that they respond to in 24 hrs but that was 6 days ago. I don't normally write reviews but this service is RUBBISH and so is the music whilst your being ignored by the shocking staff.
  • Package price
    2.0/5
  • Customer service
    1.0/5
  • Overall satisfaction
    1.0/5
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0 people found the following review helpful
Diabolical service
John Lewis broadband review by Shirley chandler 3 months ago
Review
Have waited 3 weeks since I applied for John Lewis broadband I should’ve gone live on the 19th and every day when I phone they tell me 48 hours 40 hours later they tell me 48 hours et cetera et cetera I have asked to speak to a supervisor or manager and they tell me they don’t exist and that basically I just have to keep putting up with it terrible to treat people in isolation like this.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1/5
  • Overall satisfaction
    1.0/5
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0 people found the following review helpful
If I could give zero or negative points I would
John Lewis broadband review by Moe 8 months ago
Review
If I could give zero or negative ratings, I would. Dire customer service, broadband speeds not as promised and additionally they promised an engineer to visit for connection purposes on signing up. The engineer didn't show up and I had taken a day off as A/L. Losing a day of A/L. When i phoned they said even though I had received confirmation of the engineer visiting by email, my order had not yet been placed! No refund of anything given for this and internet connection delayed by a month. Please guys cut your losses. Do not sign up with JL broadband.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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0 people found the following review helpful
Positive John Lewis broadband review
John Lewis broadband review by Christopher J 1 year ago
Review
John Lewis broadband deserve a positive review, my parents use them and never have any problems. This is who I will be switching to when my contract expires next month.
  • Package price
    3.5/5
  • Customer service
    5.0/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    5.0/5
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1 people found the following review helpful
Avoid like the plague
John Lewis broadband review by Mart 1 year ago
Review
Avoid. Avoid. Avoid.

The worst broadband quality and poorest service I’ve ever encountered.

Service just cut out endlessly every day.. Spent 4 months trying to rectify by speaking with technical support. 8 different people suggested 8 alternative ‘fixes’. None worked. Am currently in process of transferring.

Relative also experiencing similar pitifully slow interrupted broadband. Have terminated contract and despite JL agreeing on the phone to waive the early termination fee, they’ve immediately written to an 81 year old lady demanding early closure fees.

By the way JL broadband is just Plusnet with JL fronting it

They are the worst company I’ve ever had the misfortune to deal with a recommend to avoid like the plague
  • Package price
    2.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
Don't waste your time
John Lewis broadband review by monnnn 1 year ago
Review
Not only my go live date was delayed but once we got the broadband, it was absolutely shocking. The connection kept dropping all the time and we spent way too much time talking to their technical support about it. To be fair, most of the support staff were pretty good and they did send the engineer to have a look (no faults with the line found). They were pretty funny about cancelling at first trying to tell me that we were bound by the contract but completely ignoring the fact that their service was not fit for purpose. Ended up cancelling after one week of this disastrous connection (or lack of one for the majority of time) after spending a fortune on my mobile data as the broadband was so poor I had to use my mobile hotspot. They didn't even refund me in full arguing that the phone line their supplied was not faulty! Really a let down form John Lewis, never again. Signed up with BT straight away and their free public WIFI works better than JL's ever did.
  • Package price
    2.5/5
  • Customer service
    2.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
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