Accessibility statement
FasterBroadband understands the importance of creating a website that is accessible and easy to navigate for all users. That’s why our broadband tools and guides are designed with accessibility in mind. Our site adheres to the Web Content Accessibility Guidelines (WCAG) established by the World Wide Web Consortium (W3C).
Our goals & our achievements so far...
Our ultimate goal is to make FasterBroadband as accessible as possible without relying on external accessibility technologies to adapt our content. We are committed to exceeding the basic standards of accessibility. The Web Content Accessibility Guidelines (WCAG) 2.1 are categorised into three levels: A, AA, and AAA. We believe we have achieved AA compliance while incorporating many features from the AAA criteria. We regularly update our design and content, striving towards a fully AAA-compliant website.
WCAG 2.1 Accessibility features on FasterBroadband
| Compliance | Accessibility | |
|---|---|---|
| 1 | Assistive technologies - Aria markup language to support user interface | AAA Rated |
| 2 | Our content will automatically adjust to a suitable size for the user's device, including content orientation. | AA Rated |
| 3 | The text on FasterBroadband can be resized without external resources (this does not include text within images). | AA Rated |
| 4 | The images used on FasterBroadband support the use of text alternatives. | AA Rated |
| 5 | There is no loss of content or functionality by changing the text line height or letter spacing on FasterBroadband. The ability to change the text size is built directly into the website without relying on the user's browser. | AA Rated |
| 6 | All functionality on FasterBroadband can be achieved through a keyboard interface. This includes postcode entry using speech dictation. This feature is built directly into the website and requires no external software. | AAA Rated |
| 7 | Visual presentation of text and images of text has a contrast ratio of at least 4.5:1 | AA Rated |
| 8 | Content on hover or focus - using a mouse hover over or keyboard focus trigger on relevant buttons, additional content will be displayed using tooltip guides. | AA Rated |
| 9 | Visual presentation, images and text content on FasterBroadband can be converted to greyscale or inverted for a very high contrast ratio. | AAA Rated |
| 10 | Any images containing text are purely for decorative purposes and are non-essential to the information provided. | AAA Rated |
| 11 | We create plain English-accessible content with simple navigation labels. Instructions are provided with any content that requires user input. | A Rated |
| 12 | Content reflow: the content on FasterBroadband will automatically adjust to the user's screen size without requiring two-dimensional scrolling. | AA Rated |
| 13 | Identifying input purpose (identifying the expected meaning of form input data). | AA Rated |
| 14 | Adequate colour contrast ratio of 3:1 | A Rated |
| 15 | Any audio content on FasterBroadband will not play automatically where the applicable independent volume control is available. | A Rated |
| 16 | Our heading and labels are descriptive or show purpose. | AA Rated |
| 17 | Interruptions: We will not disrupt your activity using pop-up media when browsing our website. | AAA Rated |
| 18 | Seizures and physical reactions - The content on FasterBroadband does not contain any content which will flash three times in any one second. | AAA Rated |
| 19 | If an input error is detected, we will suggest a solution. This is relevant to postcode data entry and submitting a broadband review on FasterBroadband. | AA Rated |
| 20 | Components that have the same functionality can be identified consistently throughout FasterBroadband. | AA Rated |
We love customer feedback
We are committed to being accessible to the widest possible audience regardless of technology or ability. However, we would appreciate your feedback if you experience difficulty using any part of FasterBroadband. We welcome suggestions and will respect and respond to any feedback. If a feature on FasterBroadband does not work as expected, it might be incompatible with your website browser. If you're using an old, unsupported website browser like Microsoft Internet Explorer 11, we recommend upgrading to take full advantage of our accessibility features. Best results can be obtained by using one of the following: Google Chrome, Microsoft edge, Apple Safari, Mozilla Firefox.
FasterBroadband is an active member of Disability Rights UK, the leading Disabled People's Organisation in the UK. We are proud to support their mission of creating a more inclusive society by improving rights, benefits, and opportunities for Disabled people.
If you would like to get in touch, please visit our contacts page. Alternatively find us on
Last accessibility improvement
We regularly improve accessibility features on FasterBroadband, the most recent improvement was - (December 2024)