Zen Broadband Reviews

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Ultrafast FTTP & G.fast broadband
Unlimited Fibre 1
Guaranteed no in-contract price increases | Line rental included & EveryRoom Wi-Fi Boost included
  • 33Mb
  • average" speed
  • Unlimited
  • Broadband usage
  • £24.00
  • setup
  • 18
  • Month contract
View Deal
  • £41.99
  • per month
  • 1st year total £527.88

Prices may alter during contract*

Unlimited Fibre 2
Includes FRITZ!Box 7530 Wifi Router | Line rental included & EveryRoom Wi-Fi Boost included
  • 67Mb
  • average" speed
  • Unlimited
  • Broadband usage
  • £24.00
  • setup
  • 18
  • Month contract
View Deal
  • £45.00
  • per month
  • 1st year total £564.00

Prices may alter during contract*

Our review of Zen Broadband broadband

Who are Zen Broadband?

Zen have been around longer than Google but it’s probably not the first ISP that you think of. Zen was founded in 1995 by Richard Tang and his brother David. The company started in Rochdale Lancashire and is the UK’s oldest ISP, Zen still retains its company ethos, which is to focus on people first and profit second. The Sunday Times listed Zen as the 44th best company to work for in 2020.

Zen’s passion to look after staff and foster an initiative approach to helping customers has led them to create an award-winning, resilient company. Zen have previously heavily focussed on delivering business broadband but is now pushing back into the consumer market and taking on the big four; BT, TalkTalk, Virgin Media & Sky.

FRITZ!Box 7530 router from Zen Broadband Compare Zen Deals

Zen Broadband options

Zen offer fast and reliable business and consumer broadband packages. Options include standard 10Mbps ADSL broadband, 35Mbps & 66 Mbps Superfast fibre & Ultrafast 900Mbps as well as G.fast connections which can deliver speeds of up to 330Mbps. Only a small handful of UK ISPs offer all of these options.

Zen Broadband review logo

Advantages of Zen Broadband broadband

  • Knowledgeable & professional UK based customer support
  • Top notch router - FRITZ!Box 7530 router worth £130
  • Reliable ISP & Free static IP address

Disadvantages of Zen Broadband broadband

  • Set-up fees vary and start from £19.99
  • Not the cheapest ISP but they are worth every penny
  • Currently Zen only cover 500,000 UK properties so not everyone will have the opportunity of switching to them

Read Zen Broadband broadband features in more detail

  • The FRITZ!Box 7530 is a high-end comprehensive router which comes free with any 12, 18, or 24-month Zen broadband contract. The router has a built-in DECT phone system which is compatible with all common wireless DECT telephones. Up to 6 cordless phones can be connected to the FRITZ!Box router. Alternatively, you can connect an analogue phone or fax via the RJ-11 port on the rear of the router. The FRITZ!Box router can seamlessly synchronise with your Google contacts so your home phone and mobile contacts are always up to date.

    Rear FRITZ!Box 7530 router guideThe FRITZ!Box is a dual-band router that simultaneously transmits on 2.4-GHz (up to 400Mbps) and 5-GHz (up to 866Mbps) frequency bands. The smart auto channel search will find the optimum Wi-Fi channel to minimise interference from neighbouring WiFi signals. The connection quality is displayed for each device connected to the network. The router has 4-gigabit ethernet ports on the rear (WAN via LAN port 1). The router has one USB port to connect a network printer or share media storage. The FRITZ!Box has easy-to-use VPN functionality and great parental control features (see below).

    FRITZ!Box Guest WiFi

    Free guest QR code wifi login The FRITZ!Box has the option of a private guest WiFi network which is separate from your home or business network. You can even create a custom welcome page with your own image and welcome text; great for cafes, small shops or your guests at home. You can even opt for guests to consent to your terms and conditions via a check box before granting access. Traffic management options can be deployed to your guest network so its usage it limited to general web browsing and emails, avoiding user abuse. Access can also be gained by offering guests a convenient QR code image to log in.

    Compare Zen Deals
  • With the Zen FRITZ!Box router you can use tickets to allow devices to access the internet regardless of the time limit set in the FRITZ!Box parental controls. Each ticket consists of a randomly generated six-digit code. If a device redeems the ticket in a web browser, it's then granted a single, 45-minute extension of online time. It's an uncomplicated method of managing ad hoc screen time for surfing outside of parental control time slots without having to adjust the parental control settings in the router.

  • All Zen customers get a free static IP address. This feature is typically something you require if you're running your own business and want to connect remotely to your office computers. With a static IP address, you can manage your home or business network via the FRITZ!Box router from anywhere in the world. Gamers will also benefit from the ability to host online gaming sessions.

  • Zen include phone line rental with any broadband package that requires a phone line to work. This includes fibre broadband that utilises a traditional copper phone line. If you have a direct FTTP (fibre to the premises) broadband package it won't be included as standard. If you make a lot of calls from your landline, you can opt for a ‘Line Rental Plus’ bundle which gives you unlimited anytime calls to UK landlines starting with 01, 02, and 03 for an additional £6.51 per month. Mobile & International call bundles are also available. The caller display feature is available as standard, free of charge.

Zen Broadband customer reviews

A trusted source for genuine Zen customer experiences. Leave a review to help others
Compare top 10 ISP reviews 2024

3.0
19 reviews
Post review
  • 9
  • 2
  • 1
  • 1
  • 6
  • Package price
    2.7/5
  • Customer service
    3.0/5
  • Broadband speed
    3.4/5
  • Overall satisfaction
    3.2/5
Zen broadband review
by Tinker Tailor
It's a whole new world
  • Package price
    3.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
If you can afford it do it. If you can't afford it, do yourself a favour and get a fritzbox router off eBay. The router is excellent and allows you to see line stats so rather than guessing what's going on you can check it yourself and not have a call center telling you to turn it off and on again. The information can be found under the Internet tab labelled DSL information. If you understand, broadband you can get DSLAM throughput stats, attainable throughput, latency, signal-to-noise ratio, and error info etc. For those that don't like to play with admin settings I'm sure it works perfectly if you leave it alone.
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Zen broadband review
by Andy H
Never let me down
  • Package price
    2.0/5
  • Customer service
    5.0/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    5.0/5
Review
I've had Zen as my ISP before, then had Sky and BT, etc. but they don't even compare. The customer service is spot on, tech support in language that makes sense whatever your experience level, even when I've missed a bill (more than once) they have been nice about it. They aren't the cheapest but they deliver what they promise. I've had an out of warranty failed router replaced with a brand new Fritz!Box for free when I wasn't even in contract. Static IP as standard and IPv6 on request, and they don't block or filter traffic like the big names do. UK call staff that are pleasant and polite, I honestly never had a bad experience calling them and can't see me moving now I've just upgraded to full fibre (which was a doddle!). Some of these reviews must be trolls!
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Zen broadband review
by Clive Bryant
A great service with real people.
  • Package price
    5.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
It’s been so long since any of the various large organisations have ever really cared about their customers so naturally i was sceptical of all the promises. We have all become numb to the boring recorded message pretending to crate about our business. All of the customer avoidance techniques used by others have been replaced by an option to speak to a human. Not only that but you don’t have to take the morning off to talk to anyone. Intelligent people you can understand and who really want to help. Not only that but the product is amazing and nothing is too much trouble. The router is top drawer and that matched the service. I’m not kidding you wont believe it. The service is light years ahead of anything i’ve experienced from any of its competitors in the broadband supply industry. In fact when you compare it to any of the large organisations we all have to deal with whether that’s Water, electricity, banking or any utility it’s just uplifting. Yes its a little more expensive than some but not so much so that you would really notice. Just brilliant well done Zen.
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Zen broadband review
by MIALPHAS
ZEN FIBRE
  • Package price
    1.0/5
  • Customer service
    1.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
Review
After reading so many good reviews and Which recommendation i signed up for Zen Fibre. Previously for a period of 10 years I was with TalkTalk and i was looking forward to all Zen offered. However I strenuously and seriously warn you DONT SIGN UP WITH THIS COMPANY.
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Zen broadband review
by John w
Great
  • Package price
    5/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
Had Zen for a few years and have only had one issue the whole time. Have contacted support a couple of times, one for a disconnection and another to move to ipv6 and had fast and good quality service.
Would recommend.
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