Zen Broadband Logo

Zen Broadband Reviews

Is Zen Broadband any good?

Ultrafast FTTP & G.fast broadband

Today's Best Zen Deals

Our broadband deals are often cheaper than going direct

Unlimited Fibre 1

New customers only | Price for life guarantee
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • £29.99 setup fee
  • 12 month contract
  • Free delivery
Buy now
  • £32.99
  • per month
  • 1st year total £425.87
 

Unlimited Fibre 2

New customers only | Price for life guarantee
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • £29.99 setup fee
  • 12 month contract
  • Free delivery
Buy now
  • £37.99
  • per month
  • 1st year total £485.87
 

Full Fibre 100

New customers only | Price for life guarantee
  • 100Mb average* speed
  • Unlimited
fibre broadband
  • £29.99 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £38.99
  • per month
  • 1st year total £497.87
 

Full Fibre 300

New customers only | Price for life guarantee
  • 300Mb average* speed
  • Unlimited
fibre broadband
  • £29.99 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £49
  • per month
  • 1st year total £617.99
 

Full Fibre 500

New customers only | Price for life guarantee
  • 500Mb average* speed
  • Unlimited
fibre broadband
  • £29.99 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £55
  • per month
  • 1st year total £689.99
 

Full Fibre 900

New customers only | Price for life guarantee
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • £29.99 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £59.99
  • per month
  • 1st year total £749.87
 

Zen Broadband Features

Who are Zen Broadband?

Zen have been around longer than Google but it’s probably not the first ISP that you think of. Zen was founded in 1995 by Richard Tang and his brother David. The company started in Rochdale Lancashire and is the UK’s oldest ISP, Zen still retains its company ethos, which is to focus on people first and profit second. The Sunday Times listed Zen as the 44th best company to work for in 2020.

Zen’s passion to look after staff and foster an initiative approach to helping customers, has led them to create an award winning, resilient company. Zen have previously heavily focussed on delivering business broadband but are now pushing back into the consumer market and taking on the big four; BT, TalkTalk, Virgin Media & Sky.

FRITZ!Box 7530 router from Zen Broadband

Zen Broadband options

Zen offer fast and reliable business and consumer broadband packages. Options include: standard 10Mbps ADSL broadband, 35Mbps & 66 Mbps Superfast fibre & Ultrafast 900Mbps as well as G.fast connections which can deliver speeds of up to 330Mbps. Only a small handful of UK ISP's offer all of these options. Check if Zen Broadband is available in your area

Zen Broadband review logo

Zen Broadband Pros & Cons

Key features for Zen Broadband packages

Zen Broadband Pros

  • Knowledgeable & professional UK based customer support
  • Top notch router - FRITZ!Box 7530 router worth £139
  • Reliable ISP & Free static IP address

Zen Broadband Cons

  • Zen charge a £29.99 set-up fee
  • Not the cheapest ISP but they are worth every penny
  • Currently Zen only cover 500,000 UK properties so not everyone will have the opportunity of switching to them

Zen FRITZ!Box router review

The FRITZ!Box 7530 is a high-end comprehensive router which comes free with any 12, 18, or 24 month Zen broadband contract. The router has a built in DECT phone system which is compatible with all common wireless DECT telephones. Up to 6 cordless phones can be connected to the FRITZ!Box router. Alternatively, you can connect an analogue phone or fax via the RJ-11 port on the rear of the router. The FRITZ!Box router can seamlessly synchronise with your Google contacts so your home phone and mobile contacts are always up to date.

Rear FRITZ!Box 7530 router guideThe FRITZ!Box is a dual band router which transmits on both 2.4-GHz (up to 400Mbps) and the 5-GHz (up to 866Mbps) frequency bands simultaneously. The smart auto channel search will find the optimum Wi-Fi channel to minimise interference from neighbouring WiFi signals. The connection quality is displayed for each device connected to the network. The router has 4 gigabit ethernet ports on the rear (WAN via LAN port 1). The router has one USB port to connect a network printer or share media storage. The FRITZ!Box also has easy-to-use VPN functionality and great parental control features (see below).

FRITZ!Box Guest WiFi

Free guest QR code wifi login The FRITZ!Box has the option of a private guest WiFi network which is separate to your home or business network. You can even create a custom welcome page with your own image and welcome text; great for cafes, small shops or your guess at home. You can even opt for guests to consent to your terms and conditions via a check box before granting them access. Traffic management options can be deployed to your guest network so it’s usage it limited to general web browsing and emails, avoiding user abuse. Access can also be gained by offering the guest a convenient QR code image to login. Join Zen and get a free FRITZ!Box router

Awesome and convenient parental controls

With the Zen FRITZ!Box router you can use tickets to allow devices to access the internet regardless of the time limit set in the FRITZ!Box parental controls. Each ticket consists of a randomly generated six-digit code. If a device redeems the ticket in a web browser, it's then granted a single, 45-minute extension of online time. It's an uncomplicated method of managing ad hoc screen time for surfing outside of parental control time slots without having to adjust the parental control settings in the router.

Free static IP address

All Zen customers get a free static IP address. This feature is typically something you require if you're running your own business and want to connect remotely to your office computers. With a static IP address you can manage your home or business network via the FRITZ!Box router from anywhere in the world. Gamers will also benefit from the ability to host online gaming sessions.

Zen Home Phone

Zen include phone line rental with any broadband package that requires a phone line to work. This includes fibre broadband that utilises a traditional copper phone line. If you have a direct FTTP (fibre to the premises) broadband package it won't be included as standard. If you make a lot of calls from your landline, you can opt for a ‘Line Rental Plus’ bundle which gives you unlimited anytime calls to UK landlines starting with 01, 02, and 03 for an additional £6.51 per month. Mobile & International call bundles are also available. Caller display feature is available as standard, free of charge.

Should I switch to Zen broadband

Zen Lifetime fixed price guaranteePredominantly Zen broadband has targeted the business broadband market, which is why some of their strengths play towards business customers. If you want a basic, cheap broadband provider you would be better switching to Plusnet or TalkTalk. If you want to combine a TV service with your broadband package then Zen is not an option and Sky and Virgin Media would win hands down. Zen’s basic 10Mbps broadband package is only £1 more per month than BT, however Zen do charge a one-off setup fee of £19.99 which is double that of their rival BT. If you're happy to pay a few pounds extra per month for better equipment, strong reliability and knowledgeable support then we would highly recommend Zen. We suspect that once you've tried Zen you won't want to leave.

Zen Broadband Reviews

The good the bad and the ugly. Read honest Zen broadband reviews
Compare Top 10 ISP Reviews

3.5
9 reviews
Post review
  • 6
  • 0
  • 1
  • 0
  • 2
  • Package price
    3.3/5
  • Customer service
    3.3/5
  • Broadband speed
    3.6/5
  • Overall satisfaction
    3.7/5
Zen broadband review
by Sean Guest 10 days ago
Zen Broadband - Avoid...
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Honestly the worst customer service i have experienced to date. And add to that the internet speed is terrible. Avoid at all costs.....
Show more
Zen broadband review
by Daniel Schauffer 16 days ago
Overall good but got cut off from my internet prematurely due to customer service email backlogs
  • Package price
    5/5
  • Customer service
    0.5/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    2.5/5
Review
My internet was cut off two weeks prior to moving house due to the customer service team not picking up my email that was sent a full three weeks ago instructing them to not cut off the internet on the day they suggested. Problem is i work from home and broadband is essential! Now i am stuck with mobile data!
Show more
Zen broadband review
by Jason 28 days ago
First class ISP
  • Package price
    3.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
I don't typically write reviews but on this occasion I wanted to express how blown away by Zens unexpected level of service. If you have a problem it's dealt with swiftly. Never passed from pillar to post which I have previously been accustomed to with other ISP's. A seamless switch over I couldn't ask for more!
Show more
Zen broadband review
by Doc M 3 months ago
Best ISP by far
  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    5.0/5
Review
I've been with Zen for over a decade. I also have experience of the "big" providers like BT and TalkTalk. Zen knocks them all into a cocked hat. In 10+ years with Zen I've only suffered two outages that only lasted a couple of hours and were due to faults with the backbone network beyond Zen's control. Their customer service is rapid, extremely helpful and informed (unlike companies whose helpline agents just run through checklists). I believe that those posting reports of poor performance probably have complicating factors we are unaware of e.g. thick stone walls, RF or EMF interference etc. You can sign up with Zen with confidence.
Show more
Zen broadband review
by Erica 7 months ago
Useless Broadband
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
I don’t understand where all the good reviews come from. The broadband has been having reliability issues for months and these issues have intensified in recent days. Instead of sorting out the problem – which appears to be a faulty router – they are dragging on with endless checks and temporary fixes. They have also said that I may have to pay a technician to attend my flat, hoping to stop me from asking for a router replacement/quick turnaround. This is disgusting, considering that I am paying for a service that is not delivered. I am very dissatisfied: I have switched despite being one of the most expensive providers, with the hope of a smooth service. Instead, my broadband works intermittently and customer service is unhelpful.
Show more
  • Mike 2 days ago
    I'm having nothing but problems with Zen too! When we first got the service we had over 72mbps, month on month this has dropped, we even hit 2mb at one point! Zen Support are useless, we've had the BT Openreach guys out 3 times and a new router but, still the problems persist. The Zen support team aren't interested in actually resolving the problem, all they do is churn the ticket so that they meet their SLA. I've now put in a formal complaint and waiting to see if that actually makes any difference. Zen are just another BT Openreach reseller selling the same old poor service. I can't wait for 5G and/or Starlink to be available here in the wilds of Suffolk, I'll drop Zen like a lead brick!

    Avoid Zen like the plague!!
  • Milla 15 days ago
    The same for us! It’s never been perfect as described and very expensive considering the service we are getting was not delivered I’m afraid. Speed wise, we only can get 35Mb but often it’s 11Mb and this is at night when everyone is usually asleep!. Zen customer services seem nice but just offer endless unhelpful checks and no solution. We are looking into other options to switch.
  • Andrea 3 months ago
    I have had the exact same issues with Zen and despite engineers coming out to me ELEVEN times (I'm currently waiting for another to arrive) and changing absolutely everything from the wiring to the router, the issues still persist and they're dragging their feet about any form of compensation. Im so so irritated with them, shocking service.
Zen broadband review
by nicomuss 8 months ago
Satisfaction
  • Package price
    5.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
I have now been with zen since the nineties, it is rare to find a company that lives up to its name
both from the peace of mind and the standard of service. Yes they are more expensive
against some, but not been let down with the lack of care and downtime that seems to plague
many of the big players you pay your money and take your choice and I want consistency.
Show more