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Zen Broadband Reviews

Is Zen Broadband any good?

Ultrafast FTTP & G.fast broadband

Unlimited Fibre 1

Price for life guarantee | Line rental included & EveryRoom Wi-Fi Boost included
  • 31Mb average" speed
  • Unlimited
Broadband usage
  • £44.99 setup
  • 12 Month contract
Buy Now
  • £42.99
  • per month
  • 1st year total £560.87

Unlimited Fibre 2

Price for life guarantee | Line rental included & EveryRoom Wi-Fi Boost included
  • 67Mb average" speed
  • Unlimited
Broadband usage
  • £44.99 setup
  • 12 Month contract
Buy Now
  • £47.99
  • per month
  • 1st year total £620.87

Full Fibre 900

New customers only | Price for life guarantee
  • 900Mb average" speed
  • Unlimited
Broadband usage
  • £29.99 setup
  • 12 Month contract
Buy Now
  • £59.99
  • per month
  • 1st year total £749.87

Zen Broadband Features

Who are Zen Broadband?

Zen have been around longer than Google but it’s probably not the first ISP that you think of. Zen was founded in 1995 by Richard Tang and his brother David. The company started in Rochdale Lancashire and is the UK’s oldest ISP, Zen still retains its company ethos, which is to focus on people first and profit second. The Sunday Times listed Zen as the 44th best company to work for in 2020.

Zen’s passion to look after staff and foster an initiative approach to helping customers, has led them to create an award winning, resilient company. Zen have previously heavily focussed on delivering business broadband but are now pushing back into the consumer market and taking on the big four; BT, TalkTalk, Virgin Media & Sky.

FRITZ!Box 7530 router from Zen Broadband

Zen Broadband options

Zen offer fast and reliable business and consumer broadband packages. Options include: standard 10Mbps ADSL broadband, 35Mbps & 66 Mbps Superfast fibre & Ultrafast 900Mbps as well as G.fast connections which can deliver speeds of up to 330Mbps. Only a small handful of UK ISP's offer all of these options. Check if Zen Broadband is available in your area

Zen Broadband review logo

Zen Broadband Pros & Cons

Key features for Zen Broadband packages

Zen Broadband Pros

  • Knowledgeable & professional UK based customer support
  • Top notch router - FRITZ!Box 7530 router worth £130
  • Reliable ISP & Free static IP address

Zen Broadband Cons

  • Set-up fees vary and start from £19.99
  • Not the cheapest ISP but they are worth every penny
  • Currently Zen only cover 500,000 UK properties so not everyone will have the opportunity of switching to them

Zen FRITZ!Box router review

The FRITZ!Box 7530 is a high-end comprehensive router which comes free with any 12, 18, or 24 month Zen broadband contract. The router has a built in DECT phone system which is compatible with all common wireless DECT telephones. Up to 6 cordless phones can be connected to the FRITZ!Box router. Alternatively, you can connect an analogue phone or fax via the RJ-11 port on the rear of the router. The FRITZ!Box router can seamlessly synchronise with your Google contacts so your home phone and mobile contacts are always up to date.

Rear FRITZ!Box 7530 router guideThe FRITZ!Box is a dual band router which transmits on both 2.4-GHz (up to 400Mbps) and the 5-GHz (up to 866Mbps) frequency bands simultaneously. The smart auto channel search will find the optimum Wi-Fi channel to minimise interference from neighbouring WiFi signals. The connection quality is displayed for each device connected to the network. The router has 4 gigabit ethernet ports on the rear (WAN via LAN port 1). The router has one USB port to connect a network printer or share media storage. The FRITZ!Box also has easy-to-use VPN functionality and great parental control features (see below).

FRITZ!Box Guest WiFi

Free guest QR code wifi login The FRITZ!Box has the option of a private guest WiFi network which is separate to your home or business network. You can even create a custom welcome page with your own image and welcome text; great for cafes, small shops or your guess at home. You can even opt for guests to consent to your terms and conditions via a check box before granting them access. Traffic management options can be deployed to your guest network so it’s usage it limited to general web browsing and emails, avoiding user abuse. Access can also be gained by offering the guest a convenient QR code image to login. Join Zen and get a free FRITZ!Box router

Awesome and convenient parental controls

With the Zen FRITZ!Box router you can use tickets to allow devices to access the internet regardless of the time limit set in the FRITZ!Box parental controls. Each ticket consists of a randomly generated six-digit code. If a device redeems the ticket in a web browser, it's then granted a single, 45-minute extension of online time. It's an uncomplicated method of managing ad hoc screen time for surfing outside of parental control time slots without having to adjust the parental control settings in the router.

Free static IP address

All Zen customers get a free static IP address. This feature is typically something you require if you're running your own business and want to connect remotely to your office computers. With a static IP address you can manage your home or business network via the FRITZ!Box router from anywhere in the world. Gamers will also benefit from the ability to host online gaming sessions.

Zen Home Phone

Zen include phone line rental with any broadband package that requires a phone line to work. This includes fibre broadband that utilises a traditional copper phone line. If you have a direct FTTP (fibre to the premises) broadband package it won't be included as standard. If you make a lot of calls from your landline, you can opt for a ‘Line Rental Plus’ bundle which gives you unlimited anytime calls to UK landlines starting with 01, 02, and 03 for an additional £6.51 per month. Mobile & International call bundles are also available. Caller display feature is available as standard, free of charge.

Should I switch to Zen broadband

Zen Lifetime fixed price guaranteePredominantly Zen broadband has targeted the business broadband market, which is why some of their strengths play towards business customers. If you want a basic, cheap broadband provider you would be better switching to Plusnet or TalkTalk. If you want to combine a TV service with your broadband package then Zen is not an option and Sky and Virgin Media would win hands down. Zen’s basic 10Mbps broadband package is only £1 more per month than BT, however Zen do charge a one-off setup fee of £19.99 which is double that of their rival BT. If you're happy to pay a few pounds extra per month for better equipment, strong reliability and knowledgeable support then we would highly recommend Zen. We suspect that once you've tried Zen you won't want to leave.

Zen Broadband Reviews

The good the bad and the ugly. Read honest Zen broadband reviews
Compare Top 10 ISP Reviews

2.9
13 reviews
Post review
  • 6
  • 1
  • 1
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  • 4
  • Package price
    2.5/5
  • Customer service
    2.7/5
  • Broadband speed
    3.2/5
  • Overall satisfaction
    3.0/5
Zen broadband review
by Jason cheung 1 month ago
Avoid ZEN
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    0.5/5
Review
I have been using Zen for 4 months and I have to move my apartment due to an unexpected problem (Issue with landlord).
I am trying to move with Zen but Zen have to charge me for 1 year cancelling fee!!!
No to mention the Zen is slow. I could get faster in this price!
How Zen is recommended by Which?
My recommendation is to not use Zen. Avoid them
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Zen broadband review
by Allen 3 months ago
Shady.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
I moved house and realised that I could get a faster, cheaper service in my area. I tried to cancel my zen internet. Even though the service hadn't gone live yet, I was told they'd signed me up to a new contract without telling me and now have to wait 12 months to leave. Thoroughly unimpressed with the customer service.
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Zen broadband review
by Lee Smith 5 months ago
Good product, awful moving experience
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    4.0/5
  • Overall satisfaction
    1.0/5
Review
Happy to discuss but my feedback on my experience in the last 24 hours is………………..
Beware anyone thinking of taking Zen’s service. Fantastic product and up to a point good customer service. However if you have any plans to move house be aware. I am 12 months into a 24 month contract, I am moving from a property with FTTP to another house with FTTP, when enquiring about a move I was told that I would have to pay a 50% monthly price increase or buy myself out of my current contract at a price of £480. The icing on the cake is that if I want to stay with Zen then on top of paying 50% more I’d also have to sign up for another 24 month contract. Note that other providers can offer the same service at 20% less than I am paying prior to moving but I’d always thought paying the extra was worth it because of the product and support.
They are good, but I couldn’t recommend unless you are guaranteed to not move during your contract.
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Zen broadband review
by Alan M 7 months ago
Zen is yet to break through
  • Package price
    3.0/5
  • Customer service
    4.0/5
  • Broadband speed
    4.0/5
  • Overall satisfaction
    3.0/5
Review
When full fibre (FTTP) came to our locality it opened the opportunity to try alternative providers. BT is a nightmare to contact or talk to, EE is solid but their website had a convoluted upgrade process. So I tried Zen. Zen's ethos and positive Which review were deciding factors.

Ordering and account set-up processes were simple.

I purchased Full Fibre 500 for which the speed ranges between 380 to 420 Mbps. Great speed but I wish marketing was honest - the package is more appropriately Full Fibre 400.

My only disappointment with Zen is the company's error with our landline porting - the transfer of our landline number from EE to Zen. It has failed and Zen has been unable to remedy the matter in nearly three months. Mobile network and BT landline calls cannot reach us. So after 20 years we've said good bye to our landline number.

Zen are worthy competition but hand on heart, I wish I'd stayed with EE or was brave enough to try BT again. Zen may work best in their own network area but are not yet ready for national UK-wide coverage in my opinion.

Telephone support is excellent however, and staff are professional and polite.
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Zen broadband review
by Sean Guest 8 months ago
Zen Broadband - Avoid...
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Honestly the worst customer service i have experienced to date. And add to that the internet speed is terrible. Avoid at all costs.....
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Zen broadband review
by Daniel Schauffer 8 months ago
Overall good but got cut off from my internet prematurely due to customer service email backlogs
  • Package price
    5/5
  • Customer service
    0.5/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    2.5/5
Review
My internet was cut off two weeks prior to moving house due to the customer service team not picking up my email that was sent a full three weeks ago instructing them to not cut off the internet on the day they suggested. Problem is i work from home and broadband is essential! Now i am stuck with mobile data!
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