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Zen Broadband Reviews

Is Zen Broadband any good?

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Zen - Unlimited Broadband

Standard broadband
Average speed*
10Mb
Broadband Deal Monthly cost
£28
12 month contract Setup cost £19.99
Total first year cost £ 355.99
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Zen - Unlimited Fibre 1

Fibre broadband
Average speed*
35Mb
Broadband Deal Monthly cost
£29.99
12 month contract Setup cost £19.99
Total first year cost £ 379.87
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Zen - Unlimited Fibre 2

Fibre broadband
Average speed*
66Mb
Broadband Deal Monthly cost
£34.99
12 month contract Setup cost £19.99
Total first year cost £ 439.87
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Zen Broadband Features

Who are Zen Broadband?

Zen have been around longer than Google but it’s probably not the first ISP that you think of. Zen was founded in 1995 by Richard Tang and his brother David. The company started in Rochdale Lancashire and is the UK’s oldest ISP, Zen still retains its company ethos, which is to focus on people first and profit second. The Sunday Times listed Zen as the 44th best company to work for in 2020.

Zen’s passion to look after staff and foster an initiative approach to helping customers, has led them to create an award winning, resilient company. Zen have previously heavily focussed on delivering business broadband but are now pushing back into the consumer market and taking on the big four; BT, TalkTalk, Virgin Media & Sky.

FRITZ!Box 7530 router from Zen Broadband

Zen Broadband options

Zen offer fast and reliable business and consumer broadband packages. Options include: standard 10Mbps ADSL broadband, 35Mbps & 66 Mbps Superfast fibre & Ultrafast 900Mbps as well as G.fast connections which can deliver speeds of up to 330Mbps. Only a small handful of UK ISP's offer all of these options. Check if Zen Broadband is available in your area

Zen Broadband review logo

Zen Broadband Pros & Cons

Key features for Zen Broadband packages

Zen Broadband Pros

  • Knowledgeable & professional UK based customer support
  • Top notch router - FRITZ!Box 7530 router worth £139
  • Reliable ISP & Free static IP address

Zen Broadband Cons

  • Zen charge a £19.99 set-up fee
  • Not the cheapest ISP but they are worth every penny
  • Currently Zen only cover 500,000 UK properties so not everyone will have the opportunity of switching to them

Zen FRITZ!Box router review

The FRITZ!Box 7530 is a high-end comprehensive router which comes free with any 12, 18, or 24 month Zen broadband contract. The router has a built in DECT phone system which is compatible with all common wireless DECT telephones. Up to 6 cordless phones can be connected to the FRITZ!Box router. Alternatively, you can connect an analogue phone or fax via the RJ-11 port on the rear of the router. The FRITZ!Box router can seamlessly synchronise with your Google contacts so your home phone and mobile contacts are always up to date.

Rear FRITZ!Box 7530 router guideThe FRITZ!Box is a dual band router which transmits on both 2.4-GHz (up to 400Mbps) and the 5-GHz (up to 866Mbps) frequency bands simultaneously. The smart auto channel search will find the optimum Wi-Fi channel to minimise interference from neighbouring WiFi signals. The connection quality is displayed for each device connected to the network. The router has 4 gigabit ethernet ports on the rear (WAN via LAN port 1). The router has one USB port to connect a network printer or share media storage. The FRITZ!Box also has easy-to-use VPN functionality and great parental control features (see below).

FRITZ!Box Guest WiFi

Free guest QR code wifi login The FRITZ!Box has the option of a private guest WiFi network which is separate to your home or business network. You can even create a custom welcome page with your own image and welcome text; great for cafes, small shops or your guess at home. You can even opt for guests to consent to your terms and conditions via a check box before granting them access. Traffic management options can be deployed to your guest network so it’s usage it limited to general web browsing and emails, avoiding user abuse. Access can also be gained by offering the guest a convenient QR code image to login. Join Zen and get a free FRITZ!Box router

Awesome and convenient parental controls

With the Zen FRITZ!Box router you can use tickets to allow devices to access the internet regardless of the time limit set in the FRITZ!Box parental controls. Each ticket consists of a randomly generated six-digit code. If a device redeems the ticket in a web browser, it's then granted a single, 45-minute extension of online time. It's an uncomplicated method of managing ad hoc screen time for surfing outside of parental control time slots without having to adjust the parental control settings in the router.

Free static IP address

All Zen customers get a free static IP address. This feature is typically something you require if you're running your own business and want to connect remotely to your office computers. With a static IP address you can manage your home or business network via the FRITZ!Box router from anywhere in the world. Gamers will also benefit from the ability to host online gaming sessions.

Zen Home Phone

Zen include phone line rental with any broadband package that requires a phone line to work. This includes fibre broadband that utilises a traditional copper phone line. If you have a direct FTTP (fibre to the premises) broadband package it won't be included as standard. If you make a lot of calls from your landline, you can opt for a ‘Line Rental Plus’ bundle which gives you unlimited anytime calls to UK landlines starting with 01, 02, and 03 for an additional £6.51 per month. Mobile & International call bundles are also available. Caller display feature is available as standard, free of charge.

Should I switch to Zen broadband

Zen Lifetime fixed price guaranteePredominantly Zen broadband has targeted the business broadband market, which is why some of their strengths play towards business customers. If you want a basic, cheap broadband provider you would be better switching to Plusnet or TalkTalk. If you want to combine a TV service with your broadband package then Zen is not an option and Sky and Virgin Media would win hands down. Zen’s basic 10Mbps broadband package is only £1 more per month than BT, however Zen do charge a one-off setup fee of £19.99 which is double that of their rival BT. If you're happy to pay a few pounds extra per month for better equipment, strong reliability and knowledgeable support then we would highly recommend Zen. We suspect that once you've tried Zen you won't want to leave.

Zen Broadband Reviews

The good the bad and the ugly. Read honest Zen broadband reviews.

2 Zen broadband reviews

4.8
2 Zen broadband reviews
Post review
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  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    4.8/5
  • Overall satisfaction
    5.0/5
Fantastic support
Zen broadband review by RavC 25 days ago
Review
Was about to switch to Andrews & Arnold who I have heard good things about but went with Zen in the end after a friend convince me to try them. Zen provided fantastic support when I had a problem with open-reach
  • Package price
    3.5/5
  • Customer service
    5/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    5.0/5
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2 people found the following review helpful
very happy
Zen broadband review by Derek 26 days ago
Review
Joined Zen over 18 years ago. From dial up and ADSL then eventually FTTC. The service has been exceptional and they have always gone the last mile to help when there have been problems. Don't hesitate!
  • Package price
    4.5/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Show more
1 people found the following review helpful
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