Zen Broadband Reviews

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Ultrafast FTTP & G.fast broadband
Full Fibre 900
Guaranteed no in-contract price increases | Static IP Address | FRITZ!Box 7530 AX WiFi 6 router
  • 900Mb
  • average" speed
  • Unlimited
  • Broadband usage
  • £24.00
  • setup
  • 18
  • Month contract
View Deal
  • £64.00
  • per month
  • 1st year total £792.00

Prices may alter during contract*

Our review of Zen broadband

Who are Zen Broadband?

Zen have been around longer than Google but it’s probably not the first ISP that you think of. Zen was founded in 1995 by Richard Tang and his brother David. The company started in Rochdale Lancashire and is the UK’s oldest ISP, Zen still retains its company ethos, which is to focus on people first and profit second.

Zen’s passion to look after staff and foster an initiative approach to helping customers has led them to create an award-winning, resilient company. Zen have previously heavily focussed on delivering business broadband but is now pushing back into the consumer market and taking on the big four; BT, TalkTalk, Virgin Media & Sky.

FRITZ!Box 7530 AX router from Zen Broadband
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Zen Broadband options

Zen offers reliable broadband packages for both residential and business customers. With six core options available, speeds range from a basic 33Mb to a superfast 900Mb, allowing you to choose the perfect plan for your needs. They prioritise long-term value, focusing on delivering a consistently high-quality service you can depend on. Their pricing is clear and transparent – what you see is what you pay throughout your contract. While introductory offers and free gifts might be rare, Zen offers peace of mind with reliable broadband and predictable costs. Our readers voted Zen second place in our 'Top 10' broadband providers (2024 customer reviews) & boasts a 4.4 Star Trustpilot Rating.

Every Zen broadband package includes:
An 18-month contract
Excellent FRITZ!Box 7530 AX router
Fixed pricing throughout your contract
One-off £24 setup fee
Free static IP address (great for advanced users)

Zen  review logo

Advantages of Zen broadband

  • Knowledgeable & professional UK based customer support
  • Excellent router - FRITZ!Box 7530 AX + Free static IP address
  • No in-contract price increases

Disadvantages of Zen broadband

  • £24.00 Set-up fee applies
  • Not the cheapest ISP but they are worth every penny
  • Broadband speeds are not symmetrical, meaning the upload speed is less than the download speed. For example, a full fibre 900 package with a 900Mb download will typically have a 100Mb upload speed

Read Zen broadband features in more detail

  • All Zen broadband packages include the excellent FRITZ!Box 7530 AX router. This advanced router offers Wi-Fi 6 technology for improved performance and efficiency. Read more about the FRITZ!Box 7530 AX technical specifications

    Key features of the FRITZ!Box 7530 AX router :

    • Wi-Fi 6: Supports the latest Wi-Fi standard for faster speeds and a more stable connection.
    • Dual band: The router intelligently manages both Wi-Fi bands (2.4 GHz and 5 GHz) to keep your devices connected to the optimal frequency for the best performance.
    • Connectivity: 4 Gigabit Ethernet ports for wired connections. USB port for connecting a network printer or sharing media storage
    • Built-in DECT phone system: Connect up to 6 cordless DECT phones. Alternatively, you can connect a traditional analogue phone on the rear of the router.
    • Google contacts synchronisation: Keeps your home phone and mobile contact lists up-to-date.
    • Parental controls: Manage internet access and set time limits for your family's devices. (More details below)
    • Secure connections: WPA3 encryption and built-in additional security features.
    • Optional features: For larger homes, Zen offers Mesh Wi-Fi functionality (Zen EveryRoom) to eliminate Wi-Fi weak spots. You can add EveryRoom to your broadband package for £9 extra per month.

    FRITZ!Box Guest WiFi

    Free guest QR code wifi login The FRITZ!Box has the option of a private guest WiFi network which is separate from your home or business network. You can even create a custom welcome page with your own image and welcome text; great for cafes, small shops or your guests at home. You can even opt for guests to consent to your terms and conditions via a check box before granting access. Traffic management options can be deployed to your guest network so its usage it limited to general web browsing and emails, avoiding user abuse. Access can also be gained by offering guests a convenient QR code image to log in.

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  • With the Zen FRITZ!Box router you can use tickets to allow devices to access the internet regardless of the time limit set in the FRITZ!Box parental controls. Each ticket consists of a randomly generated six-digit code. If a device redeems the ticket in a web browser, it's then granted a single, 45-minute extension of online time. It's an uncomplicated method of managing ad hoc screen time for surfing outside of parental control time slots without having to adjust the parental control settings in the router.

  • All Zen customers get a free static IP address. This feature is typically something you require if you're running your own business and want to connect remotely to your office computers. With a static IP address, you can manage your home or business network via the FRITZ!Box router from anywhere in the world. Gamers will also benefit from the ability to host online gaming sessions.

  • Zen Full Fibre broadband doesn't require a traditional phone line. If you need a home phone or want to keep your existing number, Zen offers a Digital Voice service for £6 per month. This add-on feature utilises VoIP technology, relying on your broadband connection for call quality, and includes 1,000 minutes of calls to UK mobiles and landlines. It's important to remember that if your broadband connection goes down, you won't be able to make or receive calls, including those to emergency services. For vulnerable customers who rely on a phone for emergencies, having a mobile phone as a backup is recommended.

*Prices may fluctuate throughout your contract unless otherwise specified. Your broadband provider may adjust monthly fees in line with the retail or consumer price index each year. Please review the terms and conditions of individual broadband providers before signing up. *To clarify, Zen guarantees NOT to increase any charges during your contract period.

Zen Broadband customer reviews

A trusted source for genuine Zen customer experiences. Leave a review to help others
Compare top 10 ISP reviews 2024

3.0
19 reviews
Post review
  • 9
  • 2
  • 1
  • 1
  • 6
  • Package price
    2.7/5
  • Customer service
    3.0/5
  • Broadband speed
    3.4/5
  • Overall satisfaction
    3.2/5
Zen broadband review
by Tinker Tailor
It's a whole new world
  • Package price
    3.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
If you can afford it do it. If you can't afford it, do yourself a favour and get a fritzbox router off eBay. The router is excellent and allows you to see line stats so rather than guessing what's going on you can check it yourself and not have a call center telling you to turn it off and on again. The information can be found under the Internet tab labelled DSL information. If you understand, broadband you can get DSLAM throughput stats, attainable throughput, latency, signal-to-noise ratio, and error info etc. For those that don't like to play with admin settings I'm sure it works perfectly if you leave it alone.
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Zen broadband review
by Andy H
Never let me down
  • Package price
    2.0/5
  • Customer service
    5.0/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    5.0/5
Review
I've had Zen as my ISP before, then had Sky and BT, etc. but they don't even compare. The customer service is spot on, tech support in language that makes sense whatever your experience level, even when I've missed a bill (more than once) they have been nice about it. They aren't the cheapest but they deliver what they promise. I've had an out of warranty failed router replaced with a brand new Fritz!Box for free when I wasn't even in contract. Static IP as standard and IPv6 on request, and they don't block or filter traffic like the big names do. UK call staff that are pleasant and polite, I honestly never had a bad experience calling them and can't see me moving now I've just upgraded to full fibre (which was a doddle!). Some of these reviews must be trolls!
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Zen broadband review
by Clive Bryant
A great service with real people.
  • Package price
    5.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
It’s been so long since any of the various large organisations have ever really cared about their customers so naturally i was sceptical of all the promises. We have all become numb to the boring recorded message pretending to crate about our business. All of the customer avoidance techniques used by others have been replaced by an option to speak to a human. Not only that but you don’t have to take the morning off to talk to anyone. Intelligent people you can understand and who really want to help. Not only that but the product is amazing and nothing is too much trouble. The router is top drawer and that matched the service. I’m not kidding you wont believe it. The service is light years ahead of anything i’ve experienced from any of its competitors in the broadband supply industry. In fact when you compare it to any of the large organisations we all have to deal with whether that’s Water, electricity, banking or any utility it’s just uplifting. Yes its a little more expensive than some but not so much so that you would really notice. Just brilliant well done Zen.
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Zen broadband review
by MIALPHAS
ZEN FIBRE
  • Package price
    1.0/5
  • Customer service
    1.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
Review
After reading so many good reviews and Which recommendation i signed up for Zen Fibre. Previously for a period of 10 years I was with TalkTalk and i was looking forward to all Zen offered. However I strenuously and seriously warn you DONT SIGN UP WITH THIS COMPANY.
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Zen broadband review
by John w
Great
  • Package price
    5/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
Had Zen for a few years and have only had one issue the whole time. Have contacted support a couple of times, one for a disconnection and another to move to ipv6 and had fast and good quality service.
Would recommend.
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