Our review of iTalk broadband

iTalk Telecom

When it comes to delivering broadband, size isn’t everything. Can small, bespoke internet service providers really offer a better service than the major players? In terms of customer satisfaction, independent ISP iTalk Telecom has built a strong reputation on Trustpilot, where it held a 3.9 out of 5 rating from more than 18,400 reviews in September 2026.

iTalk is not the cheapest broadband provider, but it has become more competitive especially when applying the readily available discounts. Alongside these price reductions, iTalk has also introduced new hyper fast speeds, making their packages a more tempting option.

iTalk Fibre to the Premises

For those seeking 'Full Fibre' (Fibre to the Premises), iTalk now offers three options: Full Fibre 1000, 300, and 115. The package names correspond to the average download speeds. All fibre broadband packages are delivered via the Openreach network. Prices can be on the higher side, although they are regularly discounted, meaning that if you take advantage of an offer, you’ll pay just a few pounds more than you would with BT.

Is it worth switching to iTalk? If you're looking for an alternative to mainstream ISPs, iTalk stands out by focusing on customer service and offering a guarantee of no price hikes during your contract. While the cost may be slightly higher, the added benefits could make it a worthwhile option. It’s also worth noting that the setup fee is half the price of BT, with a one-off charge of £10.

Another advantage is that iTalk’s contract duration is six months shorter than BT’s. With an 18-month contract, you’ll have more flexibility allowing you to leave or re-contract sooner, potentially taking advantage of new special offers.

Discounts and special offers are fairly common, so it may be worth waiting if the package you’re interested in isn’t currently on sale.

Visit iTalk

Read iTalk broadband features in more detail

  • No calling plans are included with any of iTalk's broadband packages, so all calls are charged on a 'Pay-as-you-go' basis unless a calling plan is added. iTalk's calling bundles offer great value, with 'Evening and Weekend' calls available for just £2 extra per month and 'Anytime Calls' for £7 per month. Both options include calls to UK landlines starting with 01, 02, 03, or 0845. Calls to mobiles are charged at standard rates.

    Evening and Weekend Calls – £2 per month (Monday – Friday 18:00 to 06:00, and all day Saturday and Sunday)
    Anytime Calls – £7 per month
    International – Discounted Rates – £1.50 per month

    The 'International Discounted Rates' bundle reduces international landline calls to 3p per minute, plus a 15p connection charge. This discount applies to calls made to the following countries: Australia, Austria, Belgium, Canada, China, Denmark, Estonia, France, Germany, Hong Kong, Ireland, Italy, Malaysia, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the USA.

    Compare iTalk Deals