When it comes to delivering broadband, size isn’t everything. Can small, bespoke internet service providers really offer a better service than the major players? In terms of customer satisfaction, the independent ISP iTalk Telecom has built an excellent reputation on Trustpilot.
iTalk is not the cheapest broadband provider, but with the introduction of lower prices in 2025, it has become more competitive—especially when applying the readily available discounts. Alongside these price reductions, iTalk has also introduced new hyper-fast speeds, making their packages a more tempting option.
iTalk’s fibre broadband options use a part-fibre connection, commonly referred to as FTTC (Fibre to the Cabinet). These packages are regularly on offer, with the Simply Fibre 50 package available for £26.99 per month, offering an average download speed of 40Mbps. For a few pounds more, you can upgrade to the Simply Fibre 100 package, which provides an average speed of 80Mbps. Both options come with an improved mesh-enabled Wi-Fi router.
However, upgrading to the higher package does not guarantee a faster speed, as performance depends on the distance between your property and the street cabinet. You will be advised of your anticipated connection speed when signing up.
Compare iTalk DealsFor those seeking 'Full Fibre' (Fibre to the Premises), iTalk now offers four options: Full Fibre 1000, 500, 300, and 100. The package names correspond to the average download speeds. All fibre broadband packages are delivered via the Openreach network. Prices can be on the higher side, although they are regularly discounted, meaning that if you take advantage of an offer, you’ll pay just a few pounds more than you would with BT.
Is it worth switching to iTalk? If you're looking for an alternative to mainstream ISPs, iTalk stands out by focusing on customer service and offering a guarantee of no price hikes during your contract. While the cost may be slightly higher, the added benefits could make it a worthwhile option. It’s also worth noting that the setup fee is half the price of BT, with a one-off charge of £10.
Another advantage is that iTalk’s contract duration is six months shorter than BT’s. With an 18-month contract, you’ll have more flexibility—allowing you to leave or re-contract sooner, potentially taking advantage of new special offers.
iTalk updated its pricing and full-fibre options in January 2025, so the latest packages and offers may differ from those previously available.
Visit iTalkNo calling plans are included with any of iTalk's broadband packages, so all calls are charged on a 'Pay-as-you-go' basis unless a calling plan is added. iTalk's calling bundles offer great value, with 'Evening and Weekend' calls available for just £2 extra per month and 'Anytime Calls' for £7 per month. Both options include calls to UK landlines starting with 01, 02, 03, or 0845. Calls to mobiles are charged at standard rates.
Evening and Weekend Calls – £2 per month (Monday – Friday 18:00 to 06:00, and all day Saturday and Sunday)
Anytime Calls – £7 per month
International – Discounted Rates – £1.50 per month
The 'International Discounted Rates' bundle reduces international landline calls to 3p per minute, plus a 15p connection charge. This discount applies to calls made to the following countries: Australia, Austria, Belgium, Canada, China, Denmark, Estonia, France, Germany, Hong Kong, Ireland, Italy, Malaysia, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the USA.
Compare iTalk DealsThe basic 'Simply Broadband' package costs £21.99 per month for a standard ADSL connection with unlimited usage and an average download speed of 10Mbps. It includes a free, very basic router, which is expected at this price point. Line rental is included, but no inclusive calls are provided (see additional calling plans below). This package is only suitable for light internet use by a single user, such as online shopping and catch-up TV, but it is not suitable for high-definition 4K streaming or online gaming. As this is an entry-level broadband package, the speed reflects that. Spending just a few pounds more per month would provide significantly better options.
Postage and packaging for this ADSL package is slightly higher than for fibre broadband packages. The router delivery costs £12.95, but there is no setup fee—unlike fibre broadband deals, which incur a one-off £10 setup charge.
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| 1 | Modem type - VDSL, VDSL2, ADSL2+ |
|---|---|
| 2 | Data transfer rate - 300Mbps |
| 3 | 2 x Internal antennas |
| 4 | Frequency band - 2.4Ghz |
| 5 | Connectivity - Wired & Wireless |
| 6 | Brand / Model number - (Zyxel VMG1312-T20B) |
| 7 | Router key features: Auto-sensing, NAT support, VLAN support, MAC address filtering, Parental control, Firmware flash, File sharing, Access Control List (ACL) support, Quality of Service (QoS), DHCP server, Hide SSID - Total 4, DNS proxy, Reset button, VoIP support, DiffServ Code Point (DSCP) support, Denial of Service (DoS) protection, IPTV support |
