iTalk Broadband Reviews

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iTalk - Free router worth £99
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Our review of iTalk broadband

Reviewed by FasterBroadband
Updated by Stuart McPartland -

iTalk Telecom

When it comes to delivering broadband, size isn’t necessarily everything. Can small, bespoke internet service providers really deliver a better service than the major players? When it comes to customer satisfaction, the small ISP iTalk Telecom have an excellent reputation on Trustpilot

iTalk is not the cheapest broadband provider, but are they worth the money?

Broadband option 1 'Simply Broadband'

This basic package 'Simply Broadband' is £28.99 per month for a standard ADSL connection with unlimited usage and an average download speed of 10Mbps. It comes with a free ‘very basic’ router as you would expect at this price. Line rental is included, but no inclusive calls (see additional calling plans below). An adequate package for 1 or 2 users who want simple internet usage for shopping and catch-up TV, but don’t require the demands of ultra-high definition 4K TV or (FPS) online gaming. Although, this package is at the very lowest entry point for broadband so is the speed. Spending an extra few pounds per month would open your options up significantly. Enter your postcode into our broadband availability checker to compare prices.

iTalk Router VMG1312-T20b
iTalk heart logo

Advantages of iTalk broadband

  • Widely available & now offering FTTP 'fibre to the premises'
  • UK customer service
  • Optional evening and weekend call bundle for just £2 extra per month

Disadvantages of iTalk broadband

  • Basic router
  • Postage and packaging charge for router delivery typically £8.95 & £12.95
  • Minimum 2 year contract

Read iTalk broadband features in more detail

  • 1 Modem type - VDSL, VDSL2, ADSL2+
    2 Data transfer rate - 300Mbps
    3 2 x Internal antennas
    4 Frequency band - 2.4Ghz
    5 Connectivity - Wired & Wireless
    6 Brand / Model number - (Zyxel VMG1312-T20B)
    7 Router key features: Auto-sensing, NAT support, VLAN support, MAC address filtering, Parental control, Firmware flash, File sharing, Access Control List (ACL) support, Quality of Service (QoS), DHCP server, Hide SSID - Total 4, DNS proxy, Reset button, VoIP support, DiffServ Code Point (DSCP) support, Denial of Service (DoS) protection, IPTV support
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  • The second broadband option called 'Fast Fibre' is a fibre connection with an average download speed of 35Mbps. This is a better option if you want a more stable connection and multiple users online at the same time. If you live in a large property, we’d recommend investing in a better router as the free one may not manage a strong Wi-Fi signal in all rooms.

  • iTalk, ‘Superfast Fibre’ offers an average download speed of 63Mbps. It’s a great speed but there’s not much in the way of extras on this package to warrant the price tag. Disappointingly you still get the basic, no-frills router.

    However, if you’re looking to escape the mainstream ISPs for one that focuses more on customer service and a guarantee of no price hikes during your contract, then iTalk is well worth considering.

  • iTalk introduced 'fibre to the premises' FTTP broadband in January 2023. Prices start from £29.99 per month for a 40Mbps connection, two additional packages are available. Full Fibre 100 offers a download speed of 80Mbps or Full Fibre 250 which has an average connection speed of 220Mbps. See our broadband terminology guide here to understand more about FTTP Broadband.

  • No calling plans are included with any of the broadband packages from iTalk. So, all calls made would be 'Pay-as-you-go' unless you add a calling plan. iTalk's calling bundles are great value. 'Evening and Weekend' calls can be included for just £2 extra per month or 'Anytime calls' for £7. Both options include calls to UK landlines beginning with 01, 02, 03 or 0845. All calls to mobiles are charged at standard rates.

    Evening and Weekend calls for £2 per month (Mon – Fri 18:00 to 06:00 and all day Saturday and Sunday)
    Anytime Calls for £7 per month
    International - Discounted rates for £1.50 per month

    The 'International Discounted Rates' bundle will reduce your international landline calls to 3p per minute plus a 15p connection charge. The discount includes calls to the following countries; Australia, Austria, Belgium, Canada, China, Denmark, Estonia, France, Germany, Hong Kong, Ireland, Italy, Malaysia, New Zealand, Norway, Portugal, Poland, Spain, Sweden, Switzerland, and the USA.

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Authors avatar
iTalk broadband review by Guest
AVOID iTALK! this company is a scam, they will take money from your account without you knowing and refuse to refund. They refused to look into any service issue and charge £150 for an engineer to come out. The service did not meet the contract agreed speeds and are below 1mpbs. WORST BB PROVIDER IN UK. Reporting to Ofcom and the fraud team. The customer service is a joke treat you like a child and don't listen but continue to take money regardless of no service. If you like paying for nothing and been treated like dirt iTalks for you.
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iTalk broadband review by N
Absolute disgrace of a company. Not legitimate not trustworthy.
Been with italk since November. £9.95 a month for WiFi. They cut my internet service off 4 weeks ago and when I called they said I was up to date with payments and the problem was internat and I had to remove the back off my internet router and call them back. No legitimate company requires customers to mess with their electronic routers. So that was red flag number one. They then told me in order to see the problem they would have to send a service man to my property for £100 charge. I refused. I have paid my bills up to date and had 4 weeks of service. Then to be cut off and told they want to charge me to find out why my internet isn't working. They have since tried to take £209 EACH DAY unauthorized.

Complete cowboys.

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iTalk broadband review by Melissa watts
Cowboy company...AVOID AVOID AVOID
This company is a scam company, customers service team seem as though they have been trained by monkeys, take more money then what they are supposed to. I refuse to let this company bring my mental health down every month because they take to much money or the wifi goes down completely and then when i call to discuss it i always seem to get the most cockiest person on the end of the phone and so when i hang up i am massively stressed. They come out with a whole load of fake excuses why they've taken extra money which is not true. So i asked to speak to a manager and they actually questioned why i wanted to speak to a manager. I know my rights and i can request this if i feel the person on the phone isn't being helpful... I am now looking into alternative solutions as i cannot deal with these people for another day i will end up throwing myself in fromt of a train!

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iTalk broadband review by H.Fisk
it works
Reliable but unlikely to stay for another year.
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iTalk broadband review by Dominic
instant customer service very helpful
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