Plusnet Broadband

Plusnet Broadband Reviews

Is Plusnet Broadband any good?

Plusnet Broadband £70 reward card

Today's Best Plusnet Deals

Our broadband deals are often cheaper than going direct

Offer ends 29th June

Unlimited Broadband

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £18.99
  • per month
  • 1st year total £227.88
Offer ends 29th June

Unlimited Fibre

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22.99
  • per month
  • 1st year total £275.88
Offer ends 29th June

Unlimited Fibre Extra

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24.99
  • per month
  • 1st year total £299.88
Offer ends 29th June

Unlimited Broadband

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £26.49
  • per month
  • 1st year total £317.88
Offer ends 29th June

Unlimited Broadband & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £27.99
  • per month
  • 1st year total £335.88
Offer ends 29th June

Unlimited Fibre & Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £27.99
  • per month
  • 1st year total £335.88
Offer ends 29th June

Unlimited Fibre Extra & Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29.99
  • per month
  • 1st year total £359.88
Offer ends 29th June

Unlimited Fibre

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.49
  • per month
  • 1st year total £365.88
Offer ends 29th June

Unlimited Fibre & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £31.99
  • per month
  • 1st year total £383.88
Offer ends 29th June

Unlimited Fibre Extra

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32.49
  • per month
  • 1st year total £389.88
Offer ends 29th June

Unlimited Fibre Extra & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £33.99
  • per month
  • 1st year total £407.88
Offer ends 29th June

Unlimited Broadband + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £35.49
  • per month
  • 1st year total £425.88
Offer ends 29th June

Unlimited Fibre + Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £35.49
  • per month
  • 1st year total £425.88
Offer ends 29th June

Unlimited Fibre Extra + Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £37.49
  • per month
  • 1st year total £449.88
Offer ends 29th June

Unlimited Fibre + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £39.49
  • per month
  • 1st year total £473.88
Offer ends 29th June

Unlimited Fibre Extra + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £41.49
  • per month
  • 1st year total £497.88

Plusnet Features

Great value award winning broadband

Plusnet broadband is renowned for great value broadband and award-winning customer service. Plusnet have been around for longer than you probably think. They started out in 1997. The Company is now owned by BT, but operates as an independent business. So, if you’re currently with BT and want to move to Plusnet, you’ll receive all the benefits of being a new customer whilst effectively receiving the same broadband at a discounted rate!
Visit Plusnet

Plusnet Home Hub one router width=

Is Plusnet broadband as good as BT broadband?

Plusnet broadband is very good, and their offers are very tempting. So, why would anyone pay more and go with BT? Plusnet is basically the cheap version of BT. Plusnet is for customers who want good phone and broadband service at a sensible price; whilst being happy to have a wi-fi router that is not the very latest model. Plusnet offer 3 broadband options: 10Mb standard broadband, 36Mb fibre broadband and a 66Mb Fibre extra package. If you’re looking for a connection faster than that you would need to look at BT, Vodafone or Virgin Media. You can enter your postcode into our broadband availability checker to see what else is available in your area.

Plusnet review logo

Plusnet Pros & Cons

Key features for Plusnet packages

Plusnet Pros

  • Plusnet offer good value broadband with regular cashback incentives
  • Super value SIM only mobile phone contracts. Supported by the EE mobile network. Special offers for Plusnet broadband customers
  • Above average Wi-Fi router supplied with any fibre broadband package. (Plusnet Home Hub one router)

Plusnet Cons

  • Selected offers available to new customers only
  • No frills router with the 10Mb ADSL package
  • No public Wi-Fi options

Is the Plusnet router any good?

Plusnet router hub zero front and rear

If you order the standard 10Mb (ADSL) broadband package, you’ll get the basic Hub Zero router. This Hub Zero supports 802.11b/g/n Wi-Fi, it also has options to change firewall settings, DNS management, Port Forwarding and the option to control device access during selected times. It’s not going to give you the best Wi-Fi signal range, but for a basic router it still offers some level of user management. It’s very compact too, measuring just 140mm wide x 115mm high. The nine LEDs on the front give you a clear indication of the status of the device.

Plusnet Hub One router review

Plusnet hub one router rear

If you order any Plusnet Fibre broadband package, you’ll receive the Plusnet Hub One router. The Hub One is a rebranded version of the BT HomeHub 5A router (aka the Home Hub One). It supports dual band Wi-Fi 2.4Ghz 802.11 b/g/n and 5Ghz 802.11 a/n/ac and has 4x gigabit ethernet ports. There are various control features including: access control settings, Port forwarding options and Firewall settings; but, disappointingly Plusnet do not let you change the DNS on the router. This may not be something that the average user will be concerned about, but it will be frustrating for customers who do want to have router-level DNS control. Overall the Hub One punches above its weight for a low-cost broadband provider. Should you wish to upgrade to the latest BT smart hub, then you can as it’s compatible with Plusnet broadband. You can, of course, always choose to use your own router if you prefer.

Do Plusnet use traffic management?

Each ISP (Internet Service Provider) has its own approach to managing data traffic during busy periods. i.e. prioritising video streaming and VoIP calls over uploading and downloading files. Plusnet stopped traffic management techniques in 2017. All Plusnet broadband options now come with “truly unlimited” downloads which means that they won’t artificially slow your broadband connection down during busy periods.

FREE additional features - Plusnet call protect

Plusnet Call Protect is a fantastic FREE feature which automatically diverts known nuisance calls to a junk voicemail box. You can also add your own additional numbers to the list. Call protect can also ban incoming International calls which are quite often nuisance related. If you have family and friends abroad you can add them to your VIP list to make sure they don't get diverted. Plusnet call protect is simple to set up and extremely effective at blocking unwanted callers.

Plusnet Broadband Reviews

The good the bad and the ugly. Read honest Plusnet broadband reviews
Compare Top 10 ISP Reviews

1.4
196 reviews
Post review
  • 18
  • 8
  • 4
  • 29
  • 140
  • Package price
    2.1/5
  • Customer service
    1.5/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    1.3/5
Plusnet broadband review
by Dugald Craig 18 days ago
Broadband speed and reliability
  • Package price
    4/5
  • Customer service
    -1/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    5/5
Review
I have now been with Plusnet for 3 years + on the Unlimited Broadband Plus (Guaranteed 66Mb download) and during that time the service has consistently exceeded the mininimum guaranteed speed and been very reliable. I feel it only fair to counterbalance some of the reviews that other users have posted and while sorry for their woes I am very pleased with my service to date. Yes, the router could be better but I do have the option of upgrading it by purchasing a better one if I choose but it does meet the specifications claimed and most of the time I'm happy with my setup. It tends to cope quite well on WiFi most of the time but if there are multiple users accessing it all at once it can stutter and if this were the case too often I would exercise my options and get a router better suited for MiMo. Being pretty competent technically I haven't accessed the Help lines so am unable to comment on them.
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Plusnet broadband review
by Chunkylinc 1 month ago
Worst provider ever
  • Package price
    4.0/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.0/5
Review
Firstly if you have apple devices you may want to search router issues before joining Plusnet - a known problem continually boots devices off the faster connection speeds, this issue is well known and documented and after trying all available options and setting tweaks (provided by Plusnet) it’s still not working - there customer service advice was to turn it off (so you have a nice fast fibre connection - but all your devices connect to the router at the slower snails pace - brilliant.
1 week after joining I also started getting spam calls early each morning despite registering with the telephone preference service (calls are from foreign call centres) - so clearly Plusnet issued an unclean number (Plusnet’s customer service response “just unplug your phone”.
Despite having a fast fibre service you rarely get decent speeds, quite frankly these guys are shocking at every touch point - I never had any issues with previous providers (those being now tv & sky)
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Plusnet broadband review
by [email protected] 1 month ago
What's not to like?
  • Package price
    4.5/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    4.5/5
Review
Was with PN then moved to another ISP (how wrong was I?).... so now back with PN... Speed is good enough for me... all my devices work just fine. I like the Hub 1 as it has a blue display which is easily seen and bright enough for me and can instantly tell you via different colours if there's a problem.....
I like their care free attitude and down-to-earth approach. Their help line is easy... they will talk you through everything. In todays world where everything is "Now!!" I like the laid back approach as I'm not a tecchy person but even I still need to understand what is going on with my BB sometimes!. I wish I'd never left them for "a faster" provider with a router which was a grey box and a little white dot/light you couldn't even see that was your "BB". I get the speed I need for a better price...so don't be fooled into all these "we can give you 100mph!!" ( I am speaking speed in mph as I want to give the impression of speed...rather than Mbs per second) as you don't get that speed you are paying for!! I found that out. I get the same speed that I was paying more for from the other ISP.... This is my honest opinion.... I'm not a gamer or streamer..... just an average user....
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  • Me too 1 month ago
    Totally agree with you, I have recommended plusnet to many of my friends and family. They're not perfect but the broadband works well and they support you when you need it.
Plusnet broadband review
by Phil 1 month ago
Worst Wi-fi ever
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    0.5/5
Review
Wi-fi started crashing within 24 hours and now repeatedly crashes daily. I could be sitting on top of the router and it’ll be down. Rebooting works for an hour or two. Not great in this day and age with all technology expecting to rely on Wi-fi. Biggest mistake switching to them ever. Cabled gadgets work perfectly fine hence the speed review.
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Plusnet broadband review
by Negan 1 month ago
Internet
  • Package price
    0.5/5
  • Customer service
    3.0/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    0.5/5
Review
I've had no problem with customer service apart from when there is a problem and call to see what they can do, they say there is no problem then 2 weeks later the problem gets worse. Then they finally find out i was right 3 time's its happened and still happening.
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Plusnet broadband review
by Broadband reviewer 1 month ago
Wifi very much improved :)
  • Package price
    5/5
  • Customer service
    4.5/5
  • Broadband speed
    5/5
  • Overall satisfaction
    5/5
Review
Breaks in Wifi have stopped completely since using the Plusnet one router. Streaming TV connections were constantly breaking off. This has completely stopped using Plusnet's one router. I have enjoyed a much better internet service using ADSL, although my fibre connection isn't even switched on yet. The Plusnet one router is easy to set up, and powers up in half the time of the old 2704n. The Plusnet one router connects to fibre automatically, whereas the somewhat annoying 2704n had to be specifically set up to handle fibre, when the fibre connection might not even be ready. This is an excellent router. It lacks in small details, like: I cannot hide my SSID; but takes much longer Wifi passwords. The Plusnet one router also has 'Plusnet Access Control', which turns specific devices broadband off and on at times you specify. Great new router with a host of improvements!!!
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