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Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to Plusnet broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by Plusnet. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both Plusnet and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a Plusnet broadband deal, just enter your postcode into our Plusnet broadband calculator above to see which Plusnet broadband deals are available in your area.
The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.
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From the moment you order your new Plusnet broadband online to the date of installation is usually no more than 14 days. This does not mean that you will be without service for 14 days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.
Plusnet Call Protect is a fantastic FREE feature which automatically diverts known nuisance calls to a junk voicemail box. You can also add your own additional numbers to the list. Call protect can also ban incoming International calls which are quite often nuisance related. If you have family and friends abroad you can add them to your VIP list to make sure they don't get diverted. Plusnet call protect is simple to set up and extremely effective at blocking unwanted callers.
If you're only switching your broadband to Plusnet and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Plusnet broadband has been installed and is live.
In June 2015 Ofcom made it easier for consumers to switch their phone or broadband supplier. You no longer need to contact your current provider for a MAC code (Migration Authorisation Code). The switching process is entirely handled by your new supplier (Plusnet). This helps to avoid lengthy phone calls to your old provider.r