Plusnet Broadband

Plusnet Broadband Reviews

Is Plusnet Broadband any good?

Plusnet Broadband £70 reward card

Today's Best Plusnet Deals

Our broadband deals are often cheaper than going direct

Offer ends 29th September

Unlimited Broadband

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £18.99
  • per month
  • 1st year total £227.88
Offer ends 29th September

Unlimited Fibre

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22.99
  • per month
  • 1st year total £275.88
Offer ends 29th September

Unlimited Fibre Extra

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24.99
  • per month
  • 1st year total £299.88
Offer ends 29th September

Unlimited Broadband

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £26.49
  • per month
  • 1st year total £317.88
Offer ends 29th September

Unlimited Fibre & Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £28.22
  • per month
  • 1st year total £338.64
Offer ends 29th September

Unlimited Broadband & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £28.4
  • per month
  • 1st year total £340.8
Offer ends 29th September

Unlimited Fibre Extra & Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.22
  • per month
  • 1st year total £362.64
Offer ends 29th September

Unlimited Fibre

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.49
  • per month
  • 1st year total £365.88
Offer ends 29th September

Unlimited Fibre & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32.4
  • per month
  • 1st year total £388.8
Offer ends 29th September

Unlimited Fibre Extra

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32.49
  • per month
  • 1st year total £389.88
Offer ends 29th September

Unlimited Fibre Extra & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £34.4
  • per month
  • 1st year total £412.8
Offer ends 29th September

Unlimited Fibre + Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £35.72
  • per month
  • 1st year total £428.64
Offer ends 29th September

Unlimited Broadband + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £35.9
  • per month
  • 1st year total £430.8
Offer ends 29th September

Unlimited Fibre Extra + Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £37.72
  • per month
  • 1st year total £452.64
Offer ends 29th September

Unlimited Fibre + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £39.9
  • per month
  • 1st year total £478.8
Offer ends 29th September

Unlimited Fibre Extra + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £41.9
  • per month
  • 1st year total £502.8

Plusnet Features

Great value award winning broadband

Plusnet broadband is renowned for great value broadband and award-winning customer service. Plusnet have been around for longer than you probably think. They started out in 1997. The Company is now owned by BT, but operates as an independent business. So, if you’re currently with BT and want to move to Plusnet, you’ll receive all the benefits of being a new customer whilst effectively receiving the same broadband at a discounted rate!
Visit Plusnet

Plusnet Home Hub one router width=

Is Plusnet broadband as good as BT broadband?

Plusnet broadband is very good, and their offers are very tempting. So, why would anyone pay more and go with BT? Plusnet is basically the cheap version of BT. Plusnet is for customers who want good phone and broadband service at a sensible price; whilst being happy to have a wi-fi router that is not the very latest model. Plusnet offer 3 broadband options: 10Mb standard broadband, 36Mb fibre broadband and a 66Mb Fibre extra package. If you’re looking for a connection faster than that you would need to look at BT, Vodafone or Virgin Media. You can enter your postcode into our broadband availability checker to see what else is available in your area.

Plusnet review logo

Plusnet Pros & Cons

Key features for Plusnet packages

Plusnet Pros

  • Plusnet offer good value broadband with regular cashback incentives
  • Super value SIM only mobile phone contracts. Supported by the EE mobile network. Special offers for Plusnet broadband customers
  • Above average Wi-Fi router supplied with any fibre broadband package. (Plusnet Home Hub one router)

Plusnet Cons

  • Selected offers available to new customers only
  • No frills router with the 10Mb ADSL package
  • No public Wi-Fi options

Is the Plusnet router any good?

Plusnet router hub zero front and rear

If you order the standard 10Mb (ADSL) broadband package, you’ll get the basic Hub Zero router. This Hub Zero supports 802.11b/g/n Wi-Fi, it also has options to change firewall settings, DNS management, Port Forwarding and the option to control device access during selected times. It’s not going to give you the best Wi-Fi signal range, but for a basic router it still offers some level of user management. It’s very compact too, measuring just 140mm wide x 115mm high. The nine LEDs on the front give you a clear indication of the status of the device.

Plusnet Hub One router review

Plusnet hub one router rear

If you order any Plusnet Fibre broadband package, you’ll receive the Plusnet Hub One router. The Hub One is a rebranded version of the BT HomeHub 5A router (aka the Home Hub One). It supports dual band Wi-Fi 2.4Ghz 802.11 b/g/n and 5Ghz 802.11 a/n/ac and has 4x gigabit ethernet ports. There are various control features including: access control settings, Port forwarding options and Firewall settings; but, disappointingly Plusnet do not let you change the DNS on the router. This may not be something that the average user will be concerned about, but it will be frustrating for customers who do want to have router-level DNS control. Overall the Hub One punches above its weight for a low-cost broadband provider. Should you wish to upgrade to the latest BT smart hub, then you can as it’s compatible with Plusnet broadband. You can, of course, always choose to use your own router if you prefer.

Do Plusnet use traffic management?

Each ISP (Internet Service Provider) has its own approach to managing data traffic during busy periods. i.e. prioritising video streaming and VoIP calls over uploading and downloading files. Plusnet stopped traffic management techniques in 2017. All Plusnet broadband options now come with “truly unlimited” downloads which means that they won’t artificially slow your broadband connection down during busy periods.

FREE additional features - Plusnet call protect

Plusnet Call Protect is a fantastic FREE feature which automatically diverts known nuisance calls to a junk voicemail box. You can also add your own additional numbers to the list. Call protect can also ban incoming International calls which are quite often nuisance related. If you have family and friends abroad you can add them to your VIP list to make sure they don't get diverted. Plusnet call protect is simple to set up and extremely effective at blocking unwanted callers.

Plusnet Broadband Reviews

The good the bad and the ugly. Read honest Plusnet broadband reviews
Compare Top 10 ISP Reviews

1.5
201 reviews
Post review
  • 20
  • 8
  • 6
  • 29
  • 141
  • Package price
    2.1/5
  • Customer service
    1.6/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    1.4/5
Plusnet broadband review
by Christopher Fagan 1 day ago
Buffering
  • Package price
    -1/5
  • Customer service
    -1/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    3.0/5
Review
I just wonder if a different router would stop or at least slow down the number of times we have to retune on catchup, most times when it starts to buffer it will not continue with the programme but just continues to buffer.
The only solution is to go back to the programme find where you got to and press ok, this does not return to the programme immediately but buffers until it restarts.
Recently we have been looking at His Dark Materials, Witches . Ghosts, can take up to 45 mins to watch 3p minute show
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Plusnet broadband review
by New customer 2 days ago
Better than i thought
  • Package price
    5.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
New to plusnet and to date they have been amazing. Highly recommended!!
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Plusnet broadband review
by angry 5 days ago
More like Minusnet
  • Package price
    0.5/5
  • Customer service
    1.0/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
10months of back and forth with plusnet. My internet drops out at least 3 times a day. Often it is more than 15 times. It claims to have "very good speed" but I never can tell as if more than 3-5 devices are trying to use it, it kicks everyone off and restarts. Literally THE worst ISP I ever used, and their router (hub zero or whatever they call it) is truly dreadful. I've had 8 engineers out at plusnets request (they insist the fault must be with me) and all of them have failed to find any fault at my end. Avoid. These last 10 months, with no stable or predictable internet, have been an absolute nightmare.
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Plusnet broadband review
by John 1 month ago
good package but awful router
  • Package price
    4.0/5
  • Customer service
    3.0/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    2.0/5
Review
The plusnet router is awful often have to watch HD tv in 240 fps. We also often lose wifi altogether.
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Plusnet broadband review
by Kev 2 months ago
PlusNet broadband excellent so far - Openreach not so much.
  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
Been with PlusNet broadband for a month, changed from Virgin Media (way too expensive). New BT line installed by Openreach. Install not great, issues with speed. Guaranteed minimum 56Mbps, only getting 45Mbps tops. Phoned PN, they confirmed low speed, Openreach engineer came out who fixed the issue (Second engineer: "first engineer had messed up the connections [in green box at end of road]"). Now consistently get 70Mbps, even at peak times. Wi-Fi very good. Hub One Router is to easy to configure. Very happy with customer service and fast broadband for half the cost of prior Virgin Media service.
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Plusnet broadband review
by Dugald Craig 3 months ago
Broadband speed and reliability
  • Package price
    4/5
  • Customer service
    -1/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    5/5
Review
I have now been with Plusnet for 3 years + on the Unlimited Broadband Plus (Guaranteed 66Mb download) and during that time the service has consistently exceeded the mininimum guaranteed speed and been very reliable. I feel it only fair to counterbalance some of the reviews that other users have posted and while sorry for their woes I am very pleased with my service to date. Yes, the router could be better but I do have the option of upgrading it by purchasing a better one if I choose but it does meet the specifications claimed and most of the time I'm happy with my setup. It tends to cope quite well on WiFi most of the time but if there are multiple users accessing it all at once it can stutter and if this were the case too often I would exercise my options and get a router better suited for MiMo. Being pretty competent technically I haven't accessed the Help lines so am unable to comment on them.
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