Plusnet Broadband

Plusnet Broadband Reviews

Is Plusnet Broadband any good?

Plusnet Broadband £70 reward card

Today's Best Plusnet Deals

Our broadband deals are often cheaper than going direct

Offer ends 6th July

Unlimited Fibre + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £33.27
  • per month
  • 1st year total £399.24
Offer ends 6th July

Unlimited Fibre Extra

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24.99
  • per month
  • 1st year total £299.88
Offer ends 6th July

Unlimited Fibre

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22.99
  • per month
  • 1st year total £275.88
Offer ends 6th July

Unlimited Fibre Extra

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24.99
  • per month
  • 1st year total £299.88
Offer ends 6th July

Unlimited Broadband

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £18.99
  • per month
  • 1st year total £227.88
Offer ends 6th July

Unlimited Fibre

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22.99
  • per month
  • 1st year total £275.88
Offer ends 6th July

Unlimited Broadband

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £18.99
  • per month
  • 1st year total £227.88
Offer ends 6th July

Unlimited Broadband + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £29.27
  • per month
  • 1st year total £351.24
Offer ends 6th July

Unlimited Fibre & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £33.27
  • per month
  • 1st year total £399.24
Offer ends 6th July

Unlimited Broadband & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 10Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 12 month contract
  • Free delivery
Buy now
  • £29.27
  • per month
  • 1st year total £351.24
Offer ends 6th July

Unlimited Fibre & Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £28.7
  • per month
  • 1st year total £344.4
Offer ends 6th July

Unlimited Fibre + Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £28.7
  • per month
  • 1st year total £344.4
Offer ends 6th July

Unlimited Fibre Extra & Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £35.27
  • per month
  • 1st year total £423.24
Offer ends 6th July

Unlimited Fibre Extra + Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.7
  • per month
  • 1st year total £368.4
Offer ends 6th July

Unlimited Fibre Extra & Evening & Weekend UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.7
  • per month
  • 1st year total £368.4
Offer ends 6th July

Unlimited Fibre Extra + Unlimited UK & Mobile Calls

New customers only | Online exclusive
  • 66Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £35.27
  • per month
  • 1st year total £423.24

Plusnet Features

Great value award winning broadband

Plusnet broadband is renowned for great value broadband and award-winning customer service. Plusnet have been around for longer than you probably think. They started out in 1997. The Company is now owned by BT, but operates as an independent business. So, if you’re currently with BT and want to move to Plusnet, you’ll receive all the benefits of being a new customer whilst effectively receiving the same broadband at a discounted rate!
Visit Plusnet

Plusnet Hub Two router

Is Plusnet broadband as good as BT broadband?

Plusnet broadband is very good and their offers are very tempting. Plusnet is basically the cheap version of BT. Plusnet is for customers who want good phone and broadband service at a sensible price; whilst being happy to have a wi-fi router that is not the very latest model. Plusnet offer 3 broadband options: 10Mb standard broadband, 36Mb fibre broadband and a 66Mb fibre extra package. If you’re looking for a connection faster than that you would need to look at BT, Vodafone or Virgin Media. You can enter your postcode into our broadband availability checker to see what else is available in your area.

Plusnet review logo

Plusnet Pros & Cons

Key features for Plusnet packages

Plusnet Pros

  • Plusnet offer good value broadband with regular cashback incentives
  • Super value SIM only mobile phone contracts. Supported by the EE mobile network. Special offers for Plusnet broadband customers
  • Above average Wi-Fi router supplied with any fibre broadband package. Receive a free 'NEW' Hub Two router

Plusnet Cons

  • Plusnet regularly offer cashback rewards but only for new customers
  • Limited range of broadband products
  • No option to upgrade to fibre to the premises (FTTP)

Plusnet Hub Two router review

Plusnet have recently started supplying the Hub Two router with any new fibre broadband contract. You will also receive the Hub Two router if you re-contract your existing fibre broadband, although you may need to request the upgrade. As shown in the the image above, the Hub Two is a re-branded version of the BT Smart Hub which retails at £200. This is an excellent router and an unusually high spec product for a budget broadband provider.

Despite this router being a rebranded BT Smart Hub 2, the user interface has been modified for Plusnet. This router is a significant mark up from the Hub One, largely down to the aerial improvements and internal filters which help block interference. The admin interface is uninspiring but adequate and intuitive. It also allows you to change the DNS setting, something that was previously not available on the Hub One. In the admin controls of the router under Advanced settings > Access control, you can block or limit internet time to any connected device. For some unknown reason the Hub Two only has 3 Lan ports on the rear, the fourth socket is reserved as a WAN port. The Hub two does not offer a separate guest Wi-Fi, and the dual band 2.5Ghz and 5Ghz work in sync and cannot be independently split, however there are options to switch off either network or change the operating channel. Overall, with the Hub Two router, Plusnet are punching above their weight for a low-cost broadband provider.

1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL, ADSL2+ and VDSL2
3 Network protocol - IPV4 and IPV6
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz (3x3 11b/g/n/ac MIMO), 5GHz (4x4 ac) Wave 2
6 Data transfer rate - Max Physical interface rates are: 2.4GHz = 217Mbs | 5GHz = 1733Mbs
7 Beamforming (Implicit and Explicit Beamforming)
8 7 internal antennas (3x 2.4GHz, 4x 5GHz)
9 3 x 1 Gigabit ethernet ports 1x WAN port
10 USB 2.0 1
11 1 x RJ45
12 Encryption WPA2, WPA (Auto)
13 Built in 4G filter - Designed to block interference from adjacent 4G signals

Plusnet Hub One router review

Plusnet Hub One router

Since January 2022 if you order any standard ADSL broadband package from Plusnet, you’ll receive the Plusnet Hub One router, instead of its predecessor the Hub Zero. The Hub One is a rebranded version of the BT HomeHub 5A router (aka the Home Hub One). It supports dual band Wi-Fi 2.4Ghz 802.11 b/g/n and 5Ghz 802.11 a/n/ac and has 4x gigabit ethernet ports. There are various control features including: access control settings, Port forwarding options and Firewall settings; but, disappointingly Plusnet do not let you change the DNS on the router. This may not be something that the average user will be concerned about, but it will be frustrating for customers who do want to have router-level DNS control. Should you wish to upgrade to the latest BT smart hub, then you can as it’s compatible with Plusnet broadband. You can, of course, always choose to use your own router, if you prefer.

Do Plusnet use traffic management?

Each ISP (Internet Service Provider) has its own approach to managing data traffic during busy periods. i.e. prioritising video streaming and VoIP calls over uploading and downloading files. Plusnet stopped traffic management techniques in 2017. All Plusnet broadband options now come with “truly unlimited” downloads which means that they won’t artificially slow your broadband connection down during busy periods.

FREE additional features - Plusnet call protect

Plusnet Call Protect is a fantastic FREE feature which automatically diverts known nuisance calls to a junk voicemail box. You can also add your own additional numbers to the list. Call protect can also ban incoming International calls which are quite often nuisance related. If you have family and friends abroad you can add them to your VIP list to make sure they don't get diverted. Plusnet call protect is simple to set up and extremely effective at blocking unwanted callers.

Discontinued Plusnet Hub Zero router

Plusnet Hub Zero router front and rear

Since January 2022 Plusnet no longer offer the Hub Zero. It was previously reserved for customers who signed up for standard ADSL broadband. This Hub Zero supports 802.11b/g/n Wi-Fi, it also has options to change firewall settings, DNS management, Port Forwarding and the option to control device access during selected times. It’s not going to give you the best Wi-Fi signal range, but for a basic router it still offers some level of user management. It’s very compact too, measuring just 140mm wide x 115mm high. The nine LEDs on the front offer you a clear indication of the status of the device.

Plusnet Broadband Reviews

The good the bad and the ugly. Read honest Plusnet broadband reviews
Compare Top 10 ISP Reviews

1.6
213 reviews
Post review
  • 25
  • 10
  • 6
  • 30
  • 145
  • Package price
    2.2/5
  • Customer service
    1.7/5
  • Broadband speed
    2.1/5
  • Overall satisfaction
    1.5/5
Plusnet broadband review
by ken higgins 1 month ago
Thinband
  • Package price
    2.5/5
  • Customer service
    1.5/5
  • Broadband speed
    1.5/5
  • Overall satisfaction
    1.5/5
Review
Broadband from plusnet is wearing thin, constantly dropping out even when speed is ok. Service is little help. Has been happening since i renewed my contract in Oct 2021.
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  • Neil1 9 days ago
    Same here. Also get invalid IP address, connected - no internet access, on a regular basis. Swapped to bt business hub and no better.
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Plusnet broadband review
by jack micheal 1 month ago
very slow broadband high price
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    0.5/5
Review
Charged £40 per month for basic broadband , Very bad customer services, they wouldn't allowed to port your number
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  • Ray 1 month ago
    Plusnet broadband doesn't cost £40 per month? Check your bill... only the telephone calls could bump your bill up to that price. You can port your number as long as you're on the same exchange. If you move out of the area the dial code will be completely different and you won't be able to keep the same number. This is the same for all telephone providers.
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Plusnet broadband review
by Paul Morris 2 months ago
Good Service
  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    4.0/5
  • Overall satisfaction
    4/5
Review
I have been with Plusnet a few years now and it has proved reliable. I have never had a problem when contacting them only waiting a few minutes for the call to be answered. Contracts are 12, 18 or 24 months and I recommend calling about a month before renewal, looking online at what deals they and others are offering and negotiating a price based on what you see for new customers. Their auto renewal prices are far higher. I have just renewed saving just under £4 a month and upgrading my router for just p&p. Good service at a good price.
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Plusnet broadband review
by Ted 2 months ago
Good quality
  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    5/5
Review
Everyone posts on here when they've got an axe to grind, but the truth is, when it works, broadband is all the same. The thing that distinguishes between ISPs is customer service and reliability. We've been with Plusnet, on their top package, for 18 months now. The first problem I had was when had a lightning strike a few days ago, hardly their fault! The phone helpline is quick to navigate, someone picks up immediately, and an Openreach engineer was sent out the next day. Absolutely nothing to complain about!
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Plusnet broadband review
by Mirian Mendes 2 months ago
Horrible experience
  • Package price
    1/5
  • Customer service
    1.0/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.0/5
Review
Horrible service which is constantly slow. Would not recommend it at all!
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Plusnet broadband review
by H 3 months ago
Speed
  • Package price
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Internet speed is a joke. Very slow even if I’m next to the router
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  • X 2 months ago
    Check your contract for the minimum guaranteed speed. Check your stats of what you're getting on the hub or your account profile. If you're not getting the guaranteed speed, chase up Plusnet for resolution or compensation.
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