Misleading AVOID - DO NOT BELIEVE THEIR OFFERS. Never received the promised £75 voucher I was promised and Plusnet claims I missed the supposed email to claim it!!!! Can't supply a copy of it though just a transcript!!!! Having read other reviews I'm not the only one this has happened to. Surely, if I had an email it would be in on my a/c ??? AVOID IF YOUR HOPEFUL OF THE VOUCHERS OR PROMISED WONDERFUL CUSTOMER SERVICE

Joined Plusnet 3 months ago from BT. Had a brand new line into the house with BT and no problems with service but decided to move to reduce costs. Plusnet service is absolutely shocking!! The internet cuts out at all times of the day, fibre speeds are poor at best- no better that standard broadband speeds. The router is absolutely appalling! No signal in the bedroom or most of upstairs. We have had a new router... just the same. Why should we as consumers be paying for a service that doesn’t work?? I for one will be complaining formally as this is modern day robbery!
AVOID PLUSNET AT ALL COSTS

To many negative horrible story’s to go over again just stay away from plusnet

Been a Plusnet customer since 2008. Had minor speed issues but always sorted quickly. Always found customer service very helpful. Good average speed, though sometimes does drop to very slow. Usually the fault if Openreach. Always managed to get good deals at renewal time. Line rental saver. Pay annually, is very good.

Truly hopeless
No phone for ten days
No hope of a resolution
If you want to waste your time speaking to a customer service and technical team who have no clue, who wont assist, who will pass the parcel then this is the company for you, the worst customer.service I have genuinely come across. Someone in this company which I believe is related to BT needs to get a grip! What a complete shower!!

Slow to bad internet, got worse when we left, settled bill only to receive an aggressive let 3 months later saying we owed money and they had contacted us several times, called them talked to numerous people before they admitted the mistake all sorted, four months later another threatening letter, same response on the phone. ONLY USE PLUSNET IF YOU HAVE NO OTHER CHOICE

Signed up with Plusnet after moving house. They promised I could keep my telephone number, which I've had for over 20 years. After moving, they gave me a new telephone number without explanation. Took a number of phone calls to different departments before being told I couldn't get my old number back.

I was mid-conversation with a young man who was dealing with my request to leave Plusnet, when the phone call was taken over by the smarmiest person I've ever spoken to, who suggested I "have a sleep before making a decision to leave". He implied that I had misunderstood the guarantee of keeping my phone number, and he also said that they had recordings of my phone calls.

I've requested recordings of my phone calls because I'd like to hear exactly how I've misunderstood Plusnet, but they have not responded. Be very wary of getting into discussions with them, because they lie at every possible opportunity.

I have been a Plusnet customer since 2013 (I was even a reseller for a few years as I thought the service and support was fantastic). Since January 2019, I've gradually saw a decline in both the support and service which I receive from Plusnet but over the past 3 months, it has been absolutely terrible.

I'm self employed and for the past 2 months I have been paid later than normal from my clients. I tried to change my payment date this month and even contacted Plusnet (both online and over the phone) about the situation. They said they would give me a "grace" period and no restrictions would take place on my account. Both months, the day after my normal payment date, I received an email stating "your payment has not been received, please pay within 14 days at www.plus.net/pay or your service may be restricted". It wasn't really a massive surprise to see that my service was restricted within an hour of receiving this email (which by the way isn't entirely legal!).

I borrowed some funds and rang Plusnet to pay my bill, even though I agreed a "grace" period with them - which by the day was only 3 days. I couldn't pay online because the restriction blocked me from accessing the Plusnet website (even though all other sites work OK, although very slow) so rang them but there systems were down so couldn't pay my bill. I tried again 3 times over the course of three days and also made customer services aware that I have tried paying numerous times. What sort of messed up procedures do Plusnet have where they let their customers access Facebook/Twitter/YouTube etc when "restricted" but won't let them access their own website to make payment?

Today, I received an email stating that I have breached my terms and conditions because I didn't pay by the "grace" date, they have cancelled my Direct Debit and have threatened me with debt collection if I do not pay within 54 days. They have also added late fees. All because I asked for 3 days extra to pay a bill and couldn't pay either before or on this date because their "systems were down".

ARE THESE GUYS ACTUALLY HAVING A LAUGH??? Luckily I have all of the online chat transcriptions and all email responses. I'll also be requesting all phone call recordings. I hope nobody else has this issue but for me, I'll be looking at migrating away at the first available opportunity, which is a shame as Plusnet were by far the best on the UK market back in the day.

Service constantly dropping out. Delays in setting up. Rude and unhelpful customer service staff. Excess of extortionate hidden fees buried deep in the terms and conditions. I would sooner advise using carrier pigeons to keep in contact with the world than using this absolute farce of a company.

I disagree, I have had no problems with Plusnet broadband or with my phone line in the three years I have been with them. Customer service are also good in my experience.