Now Broadband

NOW Broadband Reviews

Is NOW Broadband any good?

Now TV and Broadband

Today's Best Broadband Deals

Our broadband deals are often cheaper than going direct

NOW Broadband - Entertainment Pass (TV only 1 month)

TV only package
Broadband Deal Monthly cost
£8.99
1 month contract Setup cost £0
Total first year cost £ 107.88
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NOW Broadband - Sky Cinema Pass (TV only 1 month)

TV only package
Broadband Deal Monthly cost
£11.99
1 month contract Setup cost £0
Total first year cost £ 143.88
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NOW Broadband - Brilliant Broadband + Free Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£18
12 month contract Setup cost £0
Total first year cost £ 221
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NOW Broadband - Fab Fibre + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£23
12 month contract Setup cost £0
Total first year cost £ 281
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NOW Broadband - Brilliant Broadband + Free Anytime Calls (Monthly contract)

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£18
1 month contract Setup cost £60
Total first year cost £ 285.99
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NOW Broadband - Brilliant Broadband + Entertainment Pass Attachment + Free Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£24.99
12 month contract Setup cost £0
Total first year cost £ 322.88
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NOW Broadband - Brilliant Broadband + Sky Cinema Attachment + Free Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£27.99
12 month contract Setup cost £0
Total first year cost £ 340.88
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NOW Broadband - Super Fibre + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£28
12 month contract Setup cost £0
Total first year cost £ 341
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NOW Broadband - Fab Fibre + Free Anytime Calls (Monthly contract)

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£23
1 month contract Setup cost £60
Total first year cost £ 367.99
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NOW Broadband - Fab Fibre + Entertainment Pass Attachment + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£29.99
12 month contract Setup cost £0
Total first year cost £ 382.88
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NOW Broadband - Fab Fibre + Sky Cinema Attachment + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£32.99
12 month contract Setup cost £0
Total first year cost £ 400.88
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NOW Broadband - Sky Sports Pass (TV only 1 month)

TV only package
Broadband Deal Monthly cost
£33.99
1 month contract Setup cost £0
Total first year cost £ 407.88
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NOW Broadband - Super Fibre + Free Anytime Calls (Monthly contract)

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£28
1 month contract Setup cost £60
Total first year cost £ 427.99
Show cost details

NOW Broadband - Super Fibre + Entertainment Pass Attachment + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£34.99
12 month contract Setup cost £0
Total first year cost £ 442.88
Show cost details

NOW Broadband - Super Fibre + Sky Cinema Attachment + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£37.99
12 month contract Setup cost £0
Total first year cost £ 460.88
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NOW Broadband - Brilliant Broadband + Sky Sports Pass Attachment + Free Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£43
12 month contract Setup cost £0
Total first year cost £ 521
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NOW Broadband - Fab Fibre + Sky Sports Attachment + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£48
12 month contract Setup cost £0
Total first year cost £ 581
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NOW Broadband - Super Fibre + Sky Sports Attachment + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£53
12 month contract Setup cost £0
Total first year cost £ 641
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NOW Broadband Features

Does Sky own Now TV?

In short, yes it does! Now TV was founded in 2012 as a division of Sky Limited. Now TV was originally just a TV streaming subscription service trying to rival Netflix. But, in 2016 Now TV launched 'Now Broadband' to it’s UK customers with phone and broadband packages starting from just £18 per month, and fibre broadband and line rental from just £23 per month.

Is Now TV as good as Sky TV?

It’s hard to see why anyone would join Sky TV when Now TV can stream Sky cinema, Sky sports, and 1000’s of ad-free children TV episodes without a contract. Now TV can also offer other channels that won’t be found on Freeview like: Sky One, Sky Atlantic, MTV, Gold, Discovery channel and more.

Now TV is all about flexible, hassle-free TV. One of the advantages of Now Broadband over it’s sister company Sky is the option to sign up without a contract. Customers who are happy to sign up to a 12-month contract will get a reduced rate. Dip in and out for a month whenever you choose. It’s perfect for keeping children entertained during the summer holidays. Or, add Sky Cinema pass for a treat over the Christmas Holidays.

Compare Sky Broadband and Now Broadband

Both Now TV and Sky offer a broadband package, but to be honest - they are practically the same. They both use the same Openreach network and offer an average download speed of 11Mb for standard broadband and between 36Mb-63Mb for fibre broadband.

NOW Broadband review logo

NOW Broadband Pros & Cons

Key features for NOW Broadband packages

NOW Broadband Pros

  • Broadband without a contract available, £60 setup fee applies. Or no setup fee if you opt for a 12 month contract
  • Cheap broadband with a guaranteed download speed. If you don't receive the speed your contract states you can leave without a charge!
  • Free phone line installation (if applicable)

NOW Broadband Cons

  • No ability to record or download streamed TV programs
  • TV service is not comprehensive compared with Sky TV
  • If you want to watch Now TV you will need a compatible device, it does not come free when you join Now TV

Compare Now TV with Sky TV

When it comes to the amount of TV channels available, SKY wins hands down. Now TV will work out cheaper if you only want select channels, or only want Sky cinema passes to entertain the children during the holidays. Other things to consider are that Sky TV generally offer a free Sky box (installation fee may apply). Now TV does not come with a Smart Box device, so watching Now TV would require the additional purchase of a Now TV device (prices range from £14.99 to £45.99). Before you splash out, you may already have a compatible device. Now TV supports over 60 devices including: iPad, iPhones, Samsung Smart TV’s (from 2015), Apple TV, PS4, Xbox One, EETV, LG Smart TV’s and more. The key feature missing from Now TV is the ability to record streamed TV - less of a problem with TV on demand, but there’s no guarantee your program will be there when you want it. Sky however is the master of TV planning and recording, so if recording TV programs is important to you, Now TV may not be the best option.

Now TV Entertainment options

Entertainment Pass (£9.99 per month) – watch over 300 Box sets and 11 channels not on Freeview
Sky Cinema Pass (£11.99 per month) - enjoy over 1,000 movies on demand
Sky Sports Pass (£9.99 per day only) – enjoy the biggest live sporting events on 11 Sky Sports channels
Sky Sports Pass + HD Boost 30 Day pass (£33.99 per month)
Kids Pass (£3.99 per month) – watch six live channels and thousands of episodes on demand
Hayu Pass (£4.99 per month) - over 5000 episodes of US reality TV
7 day free trial available on all Now TV passes

Can I watch BBC and ITV on Now TV?

If you want to watch freeview channels, this can be done via apps like: BBC iPlayer, ITV Hub, My5, & 4OD, which are built into the NowTV Smart Box. Other paid TV services like Netflix are also available via apps (additional subscription required).

How do I switch my broadband to NOW Broadband?

Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to NOW Broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by NOW Broadband. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both NOW Broadband and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a NOW Broadband deal, just enter your postcode into our broadband availability checker to find the best deals in your area.

Now Broadband Reviews

The good the bad and the ugly. Read honest NOW broadband reviews.

62 NOW broadband reviews

1.5
62 NOW broadband reviews
Post review
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  • Package price
    2.1/5
  • Customer service
    1.4/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    1.4/5
Waste of time DONT BE FOOLED
NOW broadband review by Eldi 6 days ago
Review
If there was 0 star I would have given this to them. Complete waste of my time. Missed appointment from engineer. Could not connect one cable from outside. 3 months waiting. No refunds no nothing. Don't understand customer service at all. Do not waste your time with them. Communication with you absolute zero. After numerous phone calls and 2 months or more wasted time I had to cancel as nothing installed. Treating customers like sh*t and with no knowledge of their products and what they can and can't doo. Sick of hearing 72 hours from them everything is 2 days and no one calls you anyway to explain. Angry and unsatisfied customer who is never even thinking of you again. Be warned.
  • Package price
    3.5/5
  • Customer service
    1/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
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0 people found the following review helpful
End of talk talk contract due
NOW broadband review by Howie 14 days ago
Review
I was looking at now broadband but not now I couldn't stand the hassle OAP! thank you reviewers.
  • Overall satisfaction
    0.5/5
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0 people found the following review helpful
Now broadband review
NOW broadband review by Steve 26 days ago
Review
Please please do not use now broadband...
There customer service is totally Poor!!!
I look after an elderly gentleman who is disabled and got a learning difficulty. He ordered NOW broadband with a phone package, free calls.
They sent him an email with his contract saying £18 but at the bottom and very small writing was calls pay as you go. So he ended up with a phone bill. We phoned up customer services to ask what had gone wrong. When he clicked on the internet to order this package he clicked off the free calls... so they say!! it was all his fault and there's nothing they can do.
Why would you offer free calls but then take it away!!!!
I wonder how many more people have fallen into this little trap!!!!
Was it us making mistake or was it them trying it on with their tiny little writing at the bottom of an email.
I found their customer services totally biased and did not care about elderly disabled people with a touch of racism because of the name of my client.
If you're not very good on computers elderly or disabled I asked you to boycott this company... Or you to end up with a big bill.

Thank you
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
Terrible. Landline number changed without consent. Customer service a joke.
NOW broadband review by Diana 1 month ago
Review
So, I switched over to NOWTV broadband and landline package as there was a promotion and it was cheap. Initially I tried to keep my existing landline number but for some reason, NOWTv said it wasn’t possible. I reluctantly agreed to take a new landline number as it wasn’t as important to me then. Now fast forward 6 months into the contract, this new landline number has suddenly been changed - and I wasn’t notified much less been asked for my consent. I contacted customer service straight away and was advised an engineer would be out to check the cabinet in the street to fix a potential crossed wire and that I would be updated in 5 days’ time. In this time, I received emails from Nowtv that they were going to close my case, then when I advised them that the problem wasn’t resolved, another staff got in touch with me to ask me what the problem was. Do they not have on record the issue I raised? Anyway, after another few days, he gets back to me to say the problem is now resolved. It is not. I ring my old number only to hear the answer phone message for a business.. I will be sending a complaint to OFCOM. It’s a real hassle. Stay away from Nowtv if reliability is important for you.
  • Package price
    3.5/5
  • Customer service
    0.5/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
Avoid at all costs
NOW broadband review by Ash 1 month ago
Review
Absolutely shocking and biggest waste of time and money.

They kept sending router to an incorrect address, despite me calling to rectify this every other day and via email. They did not action .

Nor did they offer any compensation for the delay . Customer service do not take any responsibility. No escalation and very unreliable delivery times. Their call centre will give you different answers everytime.

Horrible experience
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
  • Authors avatar
    Eldi Alilaj 6 days ago
    Could not agree more exactly the same experience
Circus, No one knows what they are doing.
NOW broadband review by Martin 1 month ago
Review
Absolute circus.
They sent contractors to set up my line, only for them to tell me that my house couldn't get broadband atall. (They were wrong!) Customer service then confirmed that my house wasn't set up for it (again wrong). I cancelled the broadband, and then a week later a different engineer turned up out of the blue (without NowTV telling me they'd booked or sent one). This engineer said he could in fact set up my house, and that they'd previously sent contractors to do the work who didn't know what they were doing.
I still haven't received a refund for the 'set up' fee.
-They cant even be bothered to send qualified people to set up your broadband.
- Customer service, you have to spend ages trawling the website to find a number.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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0 people found the following review helpful
Talk Is Cheap
NOW broadband review by SpeedKing 3 months ago
Review
If you have any problems you might be on your own. They are terrible at getting back to you. Mostly it's a one way conversation with problems going unfixed. If you are lucky and have no problems they would seem pretty good.
  • Package price
    3.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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5 people found the following review helpful
Useless
NOW broadband review by Gill 4 months ago
Review
I ordered it, paid the initial £5, got a go live date, no router arrived, called them, was told it was their fault not ordering enough, was told one will be sent, two weeks later, no router, no notification of another go live date. Three months later...? Nothing!!! I am now with another provider, and still not a peep from them. Don't Bother with these... Useless and Unprofessional.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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4 people found the following review helpful
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