Now Broadband

NOW Broadband Reviews

Is NOW Broadband any good?

Now TV and Broadband

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NOW Broadband - Brilliant Broadband + Free Anytime Calls

Standard broadband
Average speed*
11Mb
12 Month broadband contract Monthly cost
£18
12 month contract Setup cost £0
Total first year cost £ 221
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NOW Broadband - Fab Fibre + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
12 Month broadband contract Monthly cost
£22
12 month contract Setup cost £0
Total first year cost £ 269
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NOW Broadband - Super Fibre + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
12 Month broadband contract Monthly cost
£24
12 month contract Setup cost £0
Total first year cost £ 293
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NOW Broadband Features

Does Sky own Now TV?

In short, yes it does! Now TV was founded in 2012 as a division of Sky Limited. Now TV was originally just a TV streaming subscription service trying to rival Netflix. But, in 2016 Now TV launched 'Now Broadband' to it’s UK customers with phone and broadband packages starting from just £18 per month, and fibre broadband and line rental from just £23 per month.

Is Now TV as good as Sky TV?

It’s hard to see why anyone would join Sky TV when Now TV can stream Sky cinema, Sky sports, and 1000’s of ad-free children TV episodes without a contract. Now TV can also offer other channels that won’t be found on Freeview like: Sky One, Sky Atlantic, MTV, Gold, Discovery channel and more.

Now TV is all about flexible, hassle-free TV. One of the advantages of Now Broadband over it’s sister company Sky is the option to sign up without a contract. Customers who are happy to sign up to a 12-month contract will get a reduced rate. Dip in and out for a month whenever you choose. It’s perfect for keeping children entertained during the summer holidays. Or, add Sky Cinema pass for a treat over the Christmas Holidays.

Compare Sky Broadband and Now Broadband

Both Now TV and Sky offer a broadband package, but to be honest - they are practically the same. They both use the same Openreach network and offer an average download speed of 11Mb for standard broadband and between 36Mb-63Mb for fibre broadband.

NOW Broadband review logo

NOW Broadband Pros & Cons

Key features for NOW Broadband packages

NOW Broadband Pros

  • Broadband without a contract available, £60 setup fee applies. Or no setup fee if you opt for a 12 month contract
  • Cheap broadband with a guaranteed download speed. If you don't receive the speed your contract states you can leave without a charge!
  • Free phone line installation (if applicable)

NOW Broadband Cons

  • No ability to record or download streamed TV programs
  • TV service is not comprehensive compared with Sky TV
  • If you want to watch Now TV you will need a compatible device, it does not come free when you join Now TV

Compare Now TV with Sky TV

When it comes to the amount of TV channels available, SKY wins hands down. Now TV will work out cheaper if you only want select channels, or only want Sky cinema passes to entertain the children during the holidays. Other things to consider are that Sky TV generally offer a free Sky box (installation fee may apply). Now TV does not come with a Smart Box device, so watching Now TV would require the additional purchase of a Now TV device (prices range from £14.99 to £45.99). Before you splash out, you may already have a compatible device. Now TV supports over 60 devices including: iPad, iPhones, Samsung Smart TV’s (from 2015), Apple TV, PS4, Xbox One, EETV, LG Smart TV’s and more. The key feature missing from Now TV is the ability to record streamed TV - less of a problem with TV on demand, but there’s no guarantee your program will be there when you want it. Sky however is the master of TV planning and recording, so if recording TV programs is important to you, Now TV may not be the best option.

Now TV Entertainment options

Entertainment Pass (£9.99 per month) – watch over 300 Box sets and 11 channels not on Freeview
Sky Cinema Pass (£11.99 per month) - enjoy over 1,000 movies on demand
Sky Sports Pass (£9.98 per day only) – enjoy the biggest live sporting events on 11 Sky Sports channels
Sky Sports Pass + HD Boost 30 Day pass (£33.99 per month)
Kids Pass (£3.99 per month) – watch six live channels and thousands of episodes on demand
Hayu Pass (£4.99 per month) - over 5000 episodes of US reality TV
7 day free trial available on all Now TV passes

Can I watch BBC and ITV on Now TV?

If you want to watch freeview channels, this can be done via apps like: BBC iPlayer, ITV Hub, My5, & 4OD, which are built into the NowTV Smart Box. Other paid TV services like Netflix are also available via apps (additional subscription required).

How do I switch my broadband to NOW Broadband?

Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to NOW Broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by NOW Broadband. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both NOW Broadband and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a NOW Broadband deal, just enter your postcode into our broadband availability checker to find the best deals in your area.

Now Broadband Reviews

The good the bad and the ugly. Read honest NOW broadband reviews.

68 NOW broadband reviews

1.5
68 NOW broadband reviews
Post review
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  • 46
  • Package price
    2.1/5
  • Customer service
    1.4/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    1.4/5
Aweful
NOW broadband review by Simmo 4 days ago
Review
Billed and took money for services I did not order, ask for or use. They would not refund. I will not deal with them again
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Overall satisfaction
    0.5/5
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0 people found the following review helpful
Disgusting
NOW broadband review by Patrick82 14 days ago
Review
I just set up my new internet a week ago, and have only had problems. I'm posting this with my 4G because internet is not working!!!! They said twice, that the problem would have been solved and nothing has been done...everybody, don’t fall for my mistake now broadband is sh!t !!!!!
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
Never fail to disappoint
NOW broadband review by David 14 days ago
Review
I moved to Now broadband. Everything went perfectly on connection day but the broadband was well below the guaranteed speed. 2 weeks later I was suddenly told the order was delayed. Odd as I had phone an broadband. I phoned to find & was told I was not yet a customer! They seemed very confused when pointed out I was talking from a phone they claim was disconnected! Each time I phoned got a different story & 3 weeks later, without notice I was disconnected.
Now have no Internet, have lost my phone number forever, they refuse to process a formal complaint and will not honour the compensation scheme.
Avoid these rip off merchants.
  • Customer service
    1/5
  • Broadband speed
    1/5
  • Overall satisfaction
    1/5
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1 people found the following review helpful
Unreliable service and support. Charged for services not used.
NOW broadband review by Marilyn 15 days ago
Review
It took me 2 months and I am still in the midst of a long process getting back my refund with them. After purchase, the box came very quickly but there is no internet connection on the day it suppose to go live. Waited for 5 days, customer service is very poor with a lot lapses in communication. Get different instructions every single day and none of them works out as promised. Cancelled on day 5, and thought that was it but no. a month later and our refund is still not with us, called several times again with different instructions, message and timeline. Asked us to wait another month and we will get a full refund. Mid October, sent an email to charge us for early termination fee, which is more than the broad band we subscribe to. So without using their data once, i was charge the first month and now issued another letter for an early termination fee when we cancelled within the cooling off period. Called again several times, again different messages. Reassured us that is an autogenerated email and don't worry about it. Refund will be done in November. November, not surprise we got charged AGAIN. We are fuming by now and the customer services are just completely unreliable. Called again this morning and hope to get all the money refund in next few days. But this again, might be one of many promises that they can't keep. I just want to cut this relationship with nowtv asap. Wasted a lot of our time and causing significant inconvenience. Took me 2 months to decide to put it here, hope to save you from your time and unnecessary stress.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
Great service
NOW broadband review by Kim 21 days ago
Review
Absolutely incredible service from NOWTV. Always solved my issues promptly and efficiently. Top Tip: Ask for Shea Mclaughlin when you phone up, resolved everything within minutes and always lenient with compensation
  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    4.0/5
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1 people found the following review helpful
Terrible service
NOW broadband review by toni 26 days ago
Review
Really abysmal service- from someone with a lot of patience.. Not worth saving pennies, go with talk talk. I chose this due to non-contract, as someone who moves house every 6 months. Not worth the £60+ installation. Engineer date delayed by one week. Then, delayed activation by 3 weeks, cannot contact relevant teams directly have to wait for a call back by 'tier 2'. Waited three weeks every 5 days would get a text saying- we will call you with an update on said date- they would never call. Received a text saying to call back generic NowTV number as they tried to contact me but couldn't get through (a lie). Was informed my order was cancelled. They cannot confirm why, they presume it was previous tenant. I think It was Now TV. Generally customer service is diabolical and have zero information. I was told I'd have to re-order, if you look at timeline you'll imagine that's another 4 weeks, while having to work from home Don't do it
  • Package price
    0.5/5
  • Customer service
    1/5
  • Broadband speed
    1/5
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
Waste of time DONT BE FOOLED
NOW broadband review by Eldi 1 month ago
Review
If there was 0 star I would have given this to them. Complete waste of my time. Missed appointment from engineer. Could not connect one cable from outside. 3 months waiting. No refunds no nothing. Don't understand customer service at all. Do not waste your time with them. Communication with you absolute zero. After numerous phone calls and 2 months or more wasted time I had to cancel as nothing installed. Treating customers like sh*t and with no knowledge of their products and what they can and can't doo. Sick of hearing 72 hours from them everything is 2 days and no one calls you anyway to explain. Angry and unsatisfied customer who is never even thinking of you again. Be warned.
  • Package price
    3.5/5
  • Customer service
    1/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
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2 people found the following review helpful
End of talk talk contract due
NOW broadband review by Howie 1 month ago
Review
I was looking at now broadband but not now I couldn't stand the hassle OAP! thank you reviewers.
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
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