Over 5 weeks, there was 6 delays in getting my broadband connected. I had to call 3 times, and they kept blaming Openreach, but I live in a small town and know an Openreach engineer, who said they're talking rubbish, Openreach had barely any work on (in fact, the day I spoke to the engineer, he said at 9am that morning, they had literally run out of work for the day), and he said if the order was through, it would have been done no bother.
So multiple delays, lying to me, and now I have to cancel my order and go with another provider. Oh and if you want to cancel, you have to speak to a team who then send the cancellation to the cancellation team, you can't talk to them directly. It takes up to 3 days to cancel too!
Absolutely horrific experience and won't ever be having anything to do with them again!!