Review
Avoid NOW Broadband.
They overcharge, do not preserve your existing phone number, are late in making connections, and then do not honour 'compensation' they offer for their mistakes.
My father is 92.
He wanted to change to NOW broadband to save a little money.
They failed to process the order in January.
In February they started a transfer, this was to be made on 11 March.
They did not request a working line transfer until 14 March. 3 days late.
So the phone went dead.
Because they were late the telephone number was put into quarantine.
So a 92 year old is expected to change all his contacts at the hospital, doctor, bank, credit card etc to suit NOW.
Openreach and OfCOM say the number is preserved and available, but the current provider has to sort it out, instruct (and pay for) a 'manual' transfer.
After a month, and many calls by mobile, they actually got the connection working.
Their supervisor in Londonderry, offered 3 months free of charge as compensation.
What they actually did was take £33 a month instead of £18 every month.
When he complained about overcharging they deducted £15 from his bill, then said he was in arrears, and disconnected his broadband.
NOW never reply to any emails.
The CEO Marina Storti appears to not exist.
In short, they are a shower of s***.
Avoid at all costs.