NOW Broadband Reviews

Blimey well where do you start, my contract ends on 7 Dec thank fk, worst company ever. I didn't even get the router for a month after activation had to use a sky one till it came, they just fobbed me off saying its dispatched when it hadn't been, took the payments though then put the price up i'm now looking for new supplier if your thinking of using NOW broadband don't.

I joined Now, it was a bad mistake. I have been with them for 3 months, and nothing but problems with payments. I spent over an hour on the phone asking for my password and lost count of the number of times. I gave my card number 7 times. The first chance I will be will be gone and not going back

Absolutely diabolical company. Signed up with them on 22 August and activated on 06 September. Was clearly told that no engineer was required and I did not have to do anything on that date, just plug it. The day came, when Openreach called to say they were on their way to the property to set it up. I'm in West London so not able to let them in. NOW didn't bother to tell me they couldn't set it up, I had to call them. Gave them 3 dates that I could do for set up, that I would be in for. Which has to be 10 days later. 6 days later, still hadn't heard anything from them, so phoned up. They clearly had not passed my dates on to Openreach as they requested them again, and the earliest date available was now much later than initially offered. Gave up in the end and went with EE.
Trying to get hold of this company is ridiculous. In 2 days, I spent it total 2 hours and 25 minutes on hold.
Would never recommend it. Lowest price, but the worst experience.

I don't believe for a second that this is an award winning service. Genuinely shocking customer service. I'm disabled and trapped at home and for that reason rely heavily on having internet. The day I was supposed to go live nothing happened. It was also the day my partner started an online college course which he ended up not being able to attend. I phoned up to try and see if there was anything Now Broadband could do to help, as when I signed up I explained my disability & how much I relied on the internet and they had assured me I would be connected smoothly.
I called them and was told that they had known three days earlier I wouldn't be connected on time but no one bothered to contact me. They said they would pass me to another department who may be able to help. I was spoken to like dirt by the member of staff I was passed to, who kept raising her voice at me despite me remaining calm. She said it was my own fault for not getting 'business broadband'? and kept telling me I needed to just deal with it. I was genuinely taken back by the way she was speaking to me, it's almost like she was taking my internet issue as a personal insult and became very aggravated and standoffish. I explained to her that I was worried because I am disabled I am dependent on having internet to be able to work etc and she started mocking me with her tone. I told her I was taken back by her unpleasant tone and asked to speak to a different advisor and she left the phone off the hook for a few minutes and then put the phone down on me, it was clearly a funny joke to her. I called back and was passed around in circles trying to find a solution and kept having more and more days added to how long I would have to wait to be connected. Inbetween all of this I looked Into lodging a complaint with Ofcom who suggested I ask them for a deadlock letter which would state that there was nothing more that they could do- they couldn't even provide me with this within the month!
Eventually I spoke to a lady who was much more understanding and told me that I wouldn't have my money taken or the contract started until I went live so not to worry- this was a relief. However the next day the money was gone from my account and I still had no internet! I phoned up to ask why they had taken my money without providing a service, when they had promised not to, and they couldn't give me a straight answer, I was told it would be another week until I was connected. At this point I was mentally exhausted with it and said I wanted to cancel and I wanted my money returned asap so that I can buy an unlimited SIM to hotspot from. They said I had to wait a week to cancel and up to four weeks for a refund! I can't even do a bank dispute because they have the charge as pending. I am absolutely disgusted. I now have no Internet for the foreseeable so I can't work, can't go to college, I have limited mobility so there really is nothing that I can do other than sit here and wait for them to resolve this and refund me. I can't even sign up to a new provider until they sort their mess out and give me the money they are holding back. Horrendous. I wouldn't recommend this company to my worst enemy.

A cheaper way of getting Sky TV services. I switched from Sky and got exactly the same results at a better price. The only thing I miss a little bit is Sky Q..