Now Broadband

NOW Broadband Reviews

Is NOW Broadband any good?

Now TV and Broadband

Today's Best Broadband Deals

Our broadband deals are often cheaper than going direct

NOW Broadband - Entertainment Pass (TV only 1 month)

TV only package
Broadband Deal Monthly cost
£8.99
1 month contract Setup cost £0
Total first year cost £ 107.88
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NOW Broadband - Sky Cinema Pass (TV only 1 month)

TV only package
Broadband Deal Monthly cost
£11.99
1 month contract Setup cost £0
Total first year cost £ 143.88
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NOW Broadband - Brilliant Broadband + Free Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£18
12 month contract Setup cost £0
Total first year cost £ 221
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NOW Broadband - Brilliant Broadband + Free Anytime Calls (Monthly contract)

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£18
1 month contract Setup cost £60
Total first year cost £ 281
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NOW Broadband - Fab Fibre + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£25
12 month contract Setup cost £0
Total first year cost £ 305
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NOW Broadband - Brilliant Broadband + Entertainment Pass Attachment + Free Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£24.99
12 month contract Setup cost £0
Total first year cost £ 322.88
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NOW Broadband - Brilliant Broadband + Sky Cinema Attachment + Free Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£27.99
12 month contract Setup cost £0
Total first year cost £ 340.88
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NOW Broadband - Super Fibre + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£30
12 month contract Setup cost £0
Total first year cost £ 365
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NOW Broadband - Fab Fibre + Free Anytime Calls (Monthly contract)

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£25
1 month contract Setup cost £60
Total first year cost £ 365
Show cost details

NOW Broadband - Fab Fibre + Entertainment Pass Attachment + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£31.99
12 month contract Setup cost £0
Total first year cost £ 406.88
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NOW Broadband - Sky Sports Pass (TV only 1 month)

TV only package
Broadband Deal Monthly cost
£33.99
1 month contract Setup cost £0
Total first year cost £ 407.88
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NOW Broadband - Fab Fibre + Sky Cinema Attachment + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£34.99
12 month contract Setup cost £0
Total first year cost £ 424.88
Show cost details

NOW Broadband - Super Fibre + Free Anytime Calls (Monthly contract)

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£30
1 month contract Setup cost £60
Total first year cost £ 425
Show cost details

NOW Broadband - Super Fibre + Entertainment Pass Attachment + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£36.99
12 month contract Setup cost £0
Total first year cost £ 466.88
Show cost details

NOW Broadband - Super Fibre + Sky Cinema Attachment + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£39.99
12 month contract Setup cost £0
Total first year cost £ 484.88
Show cost details

NOW Broadband - Brilliant Broadband + Sky Sports Pass Attachment + Free Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£43
12 month contract Setup cost £0
Total first year cost £ 521
Show cost details

NOW Broadband - Fab Fibre + Sky Sports Attachment + Free Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£50
12 month contract Setup cost £0
Total first year cost £ 605
Show cost details

NOW Broadband - Super Fibre + Sky Sports Attachment + Free Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£55
12 month contract Setup cost £0
Total first year cost £ 665
Show cost details

NOW Broadband Features

Does Sky own Now TV?

In short, yes it does! Now TV was founded in 2012 as a division of Sky Limited. Now TV was originally just a TV streaming subscription service trying to rival Netflix. But, in 2016 Now TV launched 'Now Broadband' to it’s UK customers with phone and broadband packages starting from just £18 per month, and fibre broadband and line rental from just £25 per month.

Is Now TV as good as Sky TV?

It’s hard to see why anyone would join Sky TV when Now TV can stream Sky cinema, Sky sports, and 1000’s of ad-free children TV episodes without a contract. Now TV can also offer other channels that won’t be found on Freeview like: Sky One, Sky Atlantic, MTV, Gold, Discovery channel and more.

Now TV is all about flexible, hassle-free TV. One of the advantages of Now Broadband over it’s sister company Sky is the option to sign up without a contract. Customers who are happy to sign up to a 12-month contract will get a reduced rate. Dip in and out for a month whenever you choose. It’s perfect for keeping children entertained during the summer holidays. Or, add Sky Cinema pass for a treat over the Christmas Holidays.

Compare Sky Broadband and Now Broadband

Both Now TV and Sky offer a broadband package, but to be honest - they are practically the same. They both use the same Openreach network and offer an average download speed of 11Mb for standard broadband and between 36Mb-63Mb for fibre broadband. Compare Sky Broadband deals

NOW Broadband review logo

NOW Broadband Pros & Cons

Key features for NOW Broadband packages

NOW Broadband Pros

  • Broadband without a contract available, £60 setup fee applies. Or no setup fee if you opt for a 12 month contract
  • Cheap broadband with a guaranteed download speed. If you don't receive the speed your contract states you can leave without a charge!
  • Free phone line installation (if applicable)

NOW Broadband Cons

  • No ability to record or download streamed TV programs
  • TV service is not comprehensive compared with Sky TV
  • If you want to watch Now TV you will need a compatible device, it does not come free when you join Now TV

Compare Now TV with Sky TV

When it comes to the amount of TV channels available, SKY wins hands down. Now TV will work out cheaper if you only want select channels, or only want Sky cinema passes to entertain the children during the holidays. Other things to consider are that Sky TV generally offer a free Sky box (installation fee may apply). Now TV does not come with a Smart Box device, so watching Now TV would require the additional purchase of a Now TV device (prices range from £14.99 to £45.99). Before you splash out, you may already have a compatible device. Now TV supports over 60 devices including: iPad, iPhones, Samsung Smart TV’s (from 2015), Apple TV, PS4, Xbox One, EETV, LG Smart TV’s and more. The key feature missing from Now TV is the ability to record streamed TV - less of a problem with TV on demand, but there’s no guarantee your program will be there when you want it. Sky however is the master of TV planning and recording, so if recording TV programs is important to you, Now TV may not be the best option.

Now TV Entertainment options

Entertainment Pass (£9.99 per month) – watch over 300 Box sets and 11 channels not on Freeview
Sky Cinema Pass (£11.99 per month) - enjoy over 1,000 movies on demand
Sky Sports Pass (£9.99 per day only) – enjoy the biggest live sporting events on 11 Sky Sports channels
Sky Sports Pass + HD Boost 30 Day pass (£33.99 per month) current offer (£25 per month on a 12 month contract)
Kids Pass (£3.99 per month) – watch six live channels and thousands of episodes on demand
Hayu Pass (£4.99 per month) - over 5000 episodes of US reality TV
7 day free trial available on all Now TV passes

Can I watch BBC and ITV on Now TV?

If you want to watch freeview channels, this can be done via apps like: BBC iPlayer, ITV Hub, My5, & 4OD, which are built into the NowTV Smart Box. Other paid TV services like Netflix are also available via apps (additional subscription required).

How do I switch my broadband to NOW Broadband?

Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to NOW Broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by NOW Broadband. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both NOW Broadband and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a NOW Broadband deal, just enter your postcode into our broadband availability checker to find the best deals in your area.

Now Broadband Reviews

The good the bad and the ugly. Read honest NOW broadband reviews.

59 NOW broadband reviews

1.6
59 NOW broadband reviews
Post review
  • 8
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  • Package price
    2.1/5
  • Customer service
    1.5/5
  • Broadband speed
    1.9/5
  • Overall satisfaction
    1.5/5
Terrible. Landline number changed without consent. Customer service a joke.
NOW broadband review by Diana 3 days ago
Review
So, I switched over to NOWTV broadband and landline package as there was a promotion and it was cheap. Initially I tried to keep my existing landline number but for some reason, NOWTv said it wasn’t possible. I reluctantly agreed to take a new landline number as it wasn’t as important to me then. Now fast forward 6 months into the contract, this new landline number has suddenly been changed - and I wasn’t notified much less been asked for my consent. I contacted customer service straight away and was advised an engineer would be out to check the cabinet in the street to fix a potential crossed wire and that I would be updated in 5 days’ time. In this time, I received emails from Nowtv that they were going to close my case, then when I advised them that the problem wasn’t resolved, another staff got in touch with me to ask me what the problem was. Do they not have on record the issue I raised? Anyway, after another few days, he gets back to me to say the problem is now resolved. It is not. I ring my old number only to hear the answer phone message for a business.. I will be sending a complaint to OFCOM. It’s a real hassle. Stay away from Nowtv if reliability is important for you.
  • Package price
    3.5/5
  • Customer service
    0.5/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    0.5/5
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0 people found the following review helpful
Avoid at all costs
NOW broadband review by Ash 4 days ago
Review
Absolutely shocking and biggest waste of time and money.

They kept sending router to an incorrect address, despite me calling to rectify this every other day and via email. They did not action .

Nor did they offer any compensation for the delay . Customer service do not take any responsibility. No escalation and very unreliable delivery times. Their call centre will give you different answers everytime.

Horrible experience
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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0 people found the following review helpful
Circus, No one knows what they are doing.
NOW broadband review by Martin 8 days ago
Review
Absolute circus.
They sent contractors to set up my line, only for them to tell me that my house couldn't get broadband atall. (They were wrong!) Customer service then confirmed that my house wasn't set up for it (again wrong). I cancelled the broadband, and then a week later a different engineer turned up out of the blue (without NowTV telling me they'd booked or sent one). This engineer said he could in fact set up my house, and that they'd previously sent contractors to do the work who didn't know what they were doing.
I still haven't received a refund for the 'set up' fee.
-They cant even be bothered to send qualified people to set up your broadband.
- Customer service, you have to spend ages trawling the website to find a number.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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0 people found the following review helpful
Talk Is Cheap
NOW broadband review by SpeedKing 2 months ago
Review
If you have any problems you might be on your own. They are terrible at getting back to you. Mostly it's a one way conversation with problems going unfixed. If you are lucky and have no problems they would seem pretty good.
  • Package price
    3.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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4 people found the following review helpful
Useless
NOW broadband review by Gill 2 months ago
Review
I ordered it, paid the initial £5, got a go live date, no router arrived, called them, was told it was their fault not ordering enough, was told one will be sent, two weeks later, no router, no notification of another go live date. Three months later...? Nothing!!! I am now with another provider, and still not a peep from them. Don't Bother with these... Useless and Unprofessional.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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4 people found the following review helpful
Steer Clear
NOW broadband review by TheNoseybonk 3 months ago
Review
Avoid these idiots at all costs. Don't do direct debit so you pay by card and they keep taking extra payments. Contacting customer service is a joke.
  • Package price
    2.5/5
  • Customer service
    0.5/5
  • Broadband speed
    2.5/5
  • Overall satisfaction
    0.5/5
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4 people found the following review helpful
What ever you do - do not get now !
NOW broadband review by Dave nyc 3 months ago
Review
The middle of the pandemic and they cancelled my account. They didn’t know why it was randomly cancelled and they said there was nothing they could do. I am stuck without internet for 2 weeks until I switch provider and I can’t work. They didn’t even bother to look into the issue they just hung up 4 times. Do not get now broadband
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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5 people found the following review helpful
AtsomepointTV Broadband
NOW broadband review by Mike 3 months ago
Review
One problem with using the internet for so much is that it needs to have enough bandwidth for several things at once! So we decided it was time to upgrade the internet connection. We went onto a popular Meerkat-fronted comparison site and settled on NowTV Broadband. They set a date of 21st May for a switch over.

We realised that, in for a penny in for a pound, it would make sense to upgrade to their super fast broadband. So we called on 15th May, a week after signing up, to ask if we could upgrade to an even faster package. We were told to ring back after the connection went live, to make the change.

The day of the connection change came and went with no switchover. The following morning we called again, to see what was happening. We were informed that it was being dealt with, that the change would happen in the next few hours. We were assured that our current connection wouldn’t be switched until after the new connection was ready.

A few hours later the internet and telephone lines cut out. We installed the new NowTV box and nothing happened.

We called back and were told that there was a problem. We were given no details on when it would be resolved, or what the actual issue was. We were told a manager would call us back at some point. The customer service agent couldn’t say when, simply gave a date 3 days later by which she ‘hoped’ a manager would be able to call us. They said the problem was showing as flagged on their system as being explained to us on 15th May. When asked if they could review the recordings of that call, they said they would not and refused to give them to us but admitted they existed.

We then called our previous provider and asked if there were any problems with them or with Openreach (the vague reasons for the problem we were given). An engineer assured us that there was and should be no problem.

No other contact from NowTV was received. No internet connection came online.

This morning we have called twice and both times have been given different information, which doesn’t match. We have been told that we will be called back multiple times, no calls have been forthcoming. They have refused to confirm these issues. When asked for information on how to check the fault with Openreach we were told to google the number and when it was explained that not having internet made this more difficult and asked for the number we were told that due to GDPR we could not be given a number, despite it being in the public domain.

We asked to make a formal complaint. We were told to go online.

Times are tough and they are obviously working under strain. Technical difficulties happen. The tone and support from NowTV has made it impossible to feel reassured that I will be able to work effectively. They indicate it could be up to 10 days before the fault is corrected. This is despite the two week period between signing up and the connection coming online. It has also been over a week since they claim (erroneously) we were informed.

Looking on NowTV’s own forums reveals that this exact issue has happened countless times before. Each time they have blamed other companies but been ultimately responsible. On occasions it has taken them more than 16 days to resolve the issue.

In the meantime, we are stuck with no broadband, no telephone line, and no clue when we will be able to even know when work can resume.

They have now said that they would escalate the problem to 'Tier 2' and call us within 72 hours. It has been over 100 hours since then. Still not a single call or email. No apology.

I’m not on the frontline but I value my work and I want to look after my clients. In these times isn’t fulfilling internet contracts, or at least being prompt and active in resolving issues, a basic moral duty?
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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9 people found the following review helpful
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