NOW Broadband Reviews

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Ends 18th April
NOW Full Fibre 100
New customers only | Online exclusive
  • 100Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £25
  • per month
  • 1st year total £288

Prices may alter during contract*

Now Broadband Basics broadband & line
  • 36Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 12
  • month contract
  • Free
  • delivery
View Deal
  • £20
  • per month
  • 1st year total £240

Prices may alter during contract*

Super Fibre
New customers only
  • 63Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 12
  • month contract
  • £10
  • delivery
View Deal
  • £23
  • per month
  • 1st year total £298

Prices may alter during contract*

Our review of NOW Broadband broadband

Does Sky own Now TV?

In short, yes it does! Now TV was founded in 2012 as a division of Sky Limited. Now TV was originally just a TV streaming subscription service trying to rival Netflix. But, in 2016 Now TV launched 'Now Broadband' to its UK customers with broadband packages starting from £20 per month.

Is Now TV as good as Sky TV?

It’s hard to see why anyone would join Sky TV when Now TV can stream Sky Cinema, Sky Sports, and thousands of ad-free children's TV episodes without a contract. Now TV can also offer other channels that won’t be found on Freeview like Sky One, Sky Atlantic, MTV, Gold, Discovery Channel and more.

Now TV is all about flexible, hassle-free TV. One of the advantages of Now Broadband over its sister company Sky is the option to sign up without a contract. Customers who are happy to sign up for a 12-month contract will get a reduced rate. Dip in and out for a month whenever you choose. It’s perfect for keeping children entertained during the summer holidays.

Compare Sky Broadband and Now Broadband

Both Now TV and Sky offer a broadband package, but to be honest - they are practically the same. They both use the same Openreach network and offer an average download speed of 11Mb for standard broadband and between 36Mb-63Mb for fibre broadband.

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Advantages of NOW Broadband broadband

  • Broadband without a contract available, £60 setup fee applies. Or no setup fee if you opt for a 12 month contract
  • Cheap broadband with a guaranteed download speed. If you don't receive the speed your contract states you can leave without a charge!
  • Free phone line installation (if applicable)

Disadvantages of NOW Broadband broadband

  • If you want to download movies or on demand programs you'll need a Wi-Fi connection. You won’t be able to download via 3G or 4G broadband
  • TV service is not comprehensive compared with Sky TV
  • If you want to watch Now TV you will need a compatible device, it does not come free when you join Now TV

Read NOW Broadband broadband features in more detail

  • When it comes to the number of TV channels available, SKY wins hands down. Now TV will work out cheaper if you only want select channels, or only want Sky cinema passes to entertain the children during the holidays. Other things to consider are that Sky TV generally offer a free Sky box (installation fee may apply). Now TV does not come with a Smart Box device, so watching Now TV would require the additional purchase of a Now TV device (prices range from £14.99 to £45.99). Before you splash out, you may already have a compatible device. Now TV supports over 60 devices including iPad, iPhones, Samsung Smart TVs, Apple TV, PS4, Xbox One, EETV, LG Smart tvs and more. The key feature missing from Now TV is the ability to record streamed TV - less of a problem with TV on demand, but there’s no guarantee your program will be there when you want it. Sky however is the master of TV planning and recording, so if recording TV programs is important to you, Now TV may not be the best option.

  • If you want to watch Freeview channels, this can be done via apps like BBC iPlayer, ITV Hub, My5, & 4OD, which are built into the NowTV Smart Box. Other paid TV services like Netflix are also available via apps (additional subscription required).

  • Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to NOW Broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by NOW Broadband. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both NOW Broadband and Virgin Media to coordinate the start of your new service with the end of your old one. If you're ready to start looking for a NOW Broadband deal, just enter your postcode into our broadband availability checker to find the best deals in your area.

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Now Broadband customer reviews

A trusted source for genuine NOW customer experiences. Leave a review to help others
Compare top 10 ISP reviews 2024

1.5
104 reviews
Post review
  • 13
  • 4
  • 4
  • 10
  • 74
  • Package price
    2.1/5
  • Customer service
    1.4/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    1.4/5
NOW broadband review
by Matt
Terrible - avoid
  • Package price
    2.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Broadband drops out very often and is too slow to use. The technical team are useless - just read from scripts and don't resolve problems or even really attempt to
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NOW broadband review
by PJ
Does what it says on the tin
  • Package price
    5.0/5
  • Customer service
    5.0/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    5.0/5
Review
I switched from virgin after barely using the service and paying way too much. I'll miss the mega fast speed that virgin gave me, but realistically I can stream all I need with 53mbps. which is what nowtv are supplying me with. It's less than the advertised speed, but the same as what bt advised me I would get. Dead happy, I'd rather save money than feel ripped off
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NOW broadband review
by Mr bullard
Thank fk I'm at the end of contract
  • Package price
    1/5
  • Customer service
    1/5
  • Broadband speed
    1/5
  • Overall satisfaction
    1.0/5
Review
Blimey well where do you start, my contract ends on 7 Dec thank fk, worst company ever. I didn't even get the router for a month after activation had to use a sky one till it came, they just fobbed me off saying its dispatched when it hadn't been, took the payments though then put the price up i'm now looking for new supplier if your thinking of using NOW broadband don't.
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NOW broadband review
by Concerned
Joining Now
  • Package price
    2.5/5
  • Customer service
    1.0/5
  • Broadband speed
    1.5/5
  • Overall satisfaction
    0.5/5
Review
I joined Now, it was a bad mistake. I have been with them for 3 months, and nothing but problems with payments. I spent over an hour on the phone asking for my password and lost count of the number of times. I gave my card number 7 times. The first chance I will be will be gone and not going back
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NOW broadband review
by Kim Martin
Lowest price, but worst experience
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
Absolutely diabolical company. Signed up with them on 22 August and activated on 06 September. Was clearly told that no engineer was required and I did not have to do anything on that date, just plug it. The day came, when Openreach called to say they were on their way to the property to set it up. I'm in West London so not able to let them in. NOW didn't bother to tell me they couldn't set it up, I had to call them. Gave them 3 dates that I could do for set up, that I would be in for. Which has to be 10 days later. 6 days later, still hadn't heard anything from them, so phoned up. They clearly had not passed my dates on to Openreach as they requested them again, and the earliest date available was now much later than initially offered. Gave up in the end and went with EE.
Trying to get hold of this company is ridiculous. In 2 days, I spent it total 2 hours and 25 minutes on hold.
Would never recommend it. Lowest price, but the worst experience.
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