Our review of EE broadband

EE’s Next-Generation Broadband Service

EE broadband has undergone a remarkable transformation in recent years, offering an exciting range of premium features that cater to modern households and their growing connectivity needs. Now a leading choice for tech-savvy users, EE is setting a new standard by including state of the art technology, such as their latest Wi-Fi 7 enabled router, as part of their broadband packages.

Wi-Fi 7 offers substantial improvements in speed and efficiency compared to earlier Wi-Fi standards. For example, it can potentially transmit double the amount of data as Wi-Fi 6, making it perfectly suited for households with high data demands, such as streaming TV in ultra-high definition or managing multiple connected devices. Wi-Fi 7 also has a significantly lower latency time, which is crucial for competitive online gaming.

With a 2 year contract, choosing a provider that includes the latest technology ensures your broadband setup keeps pace with device advancements during that time. By including Wi-Fi 7, EE eliminates the risk of being tied to outdated equipment, offering customers a reliable and forward-thinking option.

As part of the BT Group alongside BT Broadband and Plusnet, EE continues to deliver reliable service with a focus on innovation and performance.

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Read EE broadband features in more detail

  • The EE broadband extras are all excellent add-ons, but they can become quite expensive. Adding all five features to your broadband bundle will set you back £408 per year. Depending on your broadband usage, these features might not be of much benefit. You can mix and match your add ons, but be mindful of the contract periods listed below.

    Smart Hub Pro & Smart WiFi Pro: Wi-Fi 7 is the latest technology designed to extend your Wi-Fi range and deliver speeds up to twice as fast as Wi-Fi 6. It’s an excellent choice for busy households with high Wi-Fi demands. The hub is backwards compatible, so all your existing devices will still work seamlessly. However, to fully benefit from this technology, your devices must be Wi-Fi 7 compatible. This new hub is included with any 1.6Gbps broadband plan or can be added to other broadband packages for £10 extra per month (subject to a 24-month contract).

    Smart WiFi Plus: This option provides a Wi-Fi extender that can be placed around your home to create a strong Wi-Fi signal in every room within your home (subject to a 24-month contract).

    Smart Hybrid Connect: This is a standalone 4G router that talks to your main router over Wi-Fi. Should your broadband get disconnected, the 4G router will use its 4G mobile signal to seamlessly keep your home Wi-Fi network working during any loss of service (subject to a 24-month contract).

    WiFi Enhancer: Don’t be misled by this, EE promotes this service using the words “Wi-Fi Boost.” You might be led to believe this is going to give your device extra signal strength when you want it. What it actually does is prioritise network traffic, also known as QoS (Quality of Service) . It’s a bit like allowing your selected prioritised devices to use the bus lane, avoiding buffering and latency delays (monthly, rolling contract).

    EE Cyber Security: Features include 'Dark Web Monitoring': You will be notified should any of your personal information, like bank card numbers, phone numbers, or email addresses, be found on the dark web. 'Social Media Monitoring': notifying you of unusual login attempts or dubious links in your online posts. 'Norton Password Manager', SMS security to help identify unsafe links (monthly, rolling contract). (Try our free dark web monitoring tool)

    EE is setting the benchmark for broadband in 2026 with its supercharged 1.6Gb Full Fibre broadband and the latest Wi-Fi 7 router, delivering faster speeds and lower latency. Ideal for gamers and busy households.
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  • EE’s customer service record is mixed. In Ofcom’s latest complaints report, covering July to September 2025, EE was one of the most complained about fixed broadband providers, alongside TalkTalk and Vodafone.

    That does not mean every EE customer has a poor experience. As of April 2026, EE was rated 4.2 out of 5 on Trustpilot, while our own independent EE Broadband review gave EE 4.1 out of 5. The wider picture is that EE performs strongly for broadband speed and reliability, but customer support is less consistent. Positive reviews often mention helpful staff and stable connections, while the most common complaints involve long waits, missed callbacks, repeated explanations and slow fault resolution.

  • Combining EE home broadband and EE mobile on one account could save you up to £20 a month. EE calls this bundle “EE One”, with eligible benefits applied automatically once your broadband and mobile services are linked. Benefits can include an unlimited data boost on qualifying EE mobile plans and discounts on additional pay-monthly SIM or handset plans.

  • To complete EE's offering as a offering quad-play provider, the TV service has undergone a revamp. The new bespoke EE TV app is now accessible on Apple TV 4K, providing versatile access to premium content and the option to view live 'free to air' and premium TV channels, alongside the usual catch-up TV. If, like us, you're an Apple TV enthusiast, you might be surprised to discover that the Apple TV remote has been replaced with an EE branded one, which, remarkably proved more intuitive to use than the original from Apple.

    For enhanced TV flexibility, the EE TV Pro box is available, capable of streaming and recording live TV in 4K with Dolby Atmos sound. Additionally, there's a non-recording version named the 'TV Box Mini.'

    New EE TV

    While we harbour reservations about EE TV's universal appeal, it does effectively blur the boundaries between live TV and on-demand content, akin to what Sky Stream already achieves.

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  • As standard, EE broadband is provided without a phone line. However, if you wish to make calls from a landline, you can add this feature to your account during the sign-up process. With the ongoing phase out of traditional UK landlines, a new digital phone service is provided, enabling calls through your broadband connection. The 'pay as you go' landline package starts from an additional £5 per month and is available on a flexible 30-day rolling contract, although it is subject to in-contract price increases.

  • If you’re looking for the bottom line, and wondering whether there are any skeletons in EE’s closet? Then the answer is no. Yes, there are negative reviews online, but unless pushed or incentivised, consumers generally don’t post when everything is working fine. If you work from home and want a solid broadband connection to prioritise your work laptop over the kids streaming YouTube, then you're going to love it! If you want the confidence that there’s a backup system that you will seamlessly switch to should your broadband connection fail, then you're in safe hands.

    All that said, it comes at a price that not everyone could justify. Yet, whilst EE acknowledges the necessity for a low-income support tariff on their mobile service, the same provision is yet to be extended to their home broadband. If you're not working from home or in a bustling household with online gaming and TV streaming, and your current Wi-Fi router effectively covers your home, there are more affordable options. These alternatives provide a basic service at a fraction of the price. If this sounds more like your household, and you don’t need a home phone service, consider Plusnet they are the no-frills part of the BT group and offer an excellent broadband-only option.

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