EE Broadband

EE Broadband Reviews

Is EE Broadband any good?

EE Broadband

Today's Best Broadband Deals

Our broadband deals are often cheaper than going direct

EE - Unlimited Broadband

Standard broadband
Average speed*
10Mb
Broadband Deal Monthly cost
£23.5
18 month contract Setup cost £10
Total first year cost £ 292
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EE - Unlimited Fibre Broadband without landline

36Mb
Broadband Deal Monthly cost
£25
18 month contract Setup cost £0
Total first year cost £ 300
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EE - Unlimited Fibre Broadband

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£27
18 month contract Setup cost £0
Total first year cost £ 324
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EE - Unlimited Fibre Plus without landline

67Mb
Broadband Deal Monthly cost
£28
18 month contract Setup cost £0
Total first year cost £ 336
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EE - Unlimited Fibre Plus

Fibre broadband
Average speed*
67Mb
Broadband Deal Monthly cost
£30
18 month contract Setup cost £0
Total first year cost £ 360
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EE - Unlimited Fibre Broadband & Anytime Calls

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£31
18 month contract Setup cost £0
Total first year cost £ 372
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EE - Unlimited Broadband & Anytime Calls

Standard broadband
Average speed*
10Mb
Broadband Deal Monthly cost
£31.5
18 month contract Setup cost £10
Total first year cost £ 388
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EE - Apple TV 4k & Unlimited Broadband

Standard broadband
Average speed*
10Mb
Broadband Deal Monthly cost
£34
18 month contract Setup cost £0
Total first year cost £ 408
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EE - Unlimited Fibre Plus & Anytime Calls

Fibre broadband
Average speed*
67Mb
Broadband Deal Monthly cost
£36
18 month contract Setup cost £0
Total first year cost £ 432
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EE - Apple TV 4k & Unlimited Fibre Broadband

Fibre broadband
Average speed*
36Mb
Broadband Deal Monthly cost
£38
18 month contract Setup cost £0
Total first year cost £ 456
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EE - Unlimited Fibre Max Broadband 300

Fibre broadband
Average speed*
300Mb
Broadband Deal Monthly cost
£42
18 month contract Setup cost £25
Total first year cost £ 529
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EE - Unlimited Fibre Max Broadband 300 without landline

300Mb
Broadband Deal Monthly cost
£42
18 month contract Setup cost £25
Total first year cost £ 529
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EE Broadband Features

EE Broadband review

EE was launched in 2009 after the merger of T-Mobile UK and Orange UK. EE, previously known as ‘Everything Everywhere’, is the UK’s largest mobile network operator. They’re owned by the BT Group who’s ventures also include Plusnet and BT. EE now offer a range of services including: standard ADSL broadband, fibre broadband, 4G & 5G home broadband, landline call packages, mobile phones and subscription TV plans.

Is EE Broadband as good as BT?

Despite BT & EE being part of the BT Group, their broadband and home phone packages are not the same. However, the infrastructure is identical as both providers use the BT Openreach network. Each provider has their pros & cons - it just depends what you need.

BT offer their broadband customers free access to over 5 million Wi-Fi hotspots, something that you don’t get as an EE customer. They also offer you a BT Smart Hub 2 router - one of the best ISP routers on the market! It’s worth noting however, that when your BT contract ends – you’ll need to hand your router back to BT! However, EE will let you keep your router at the end of your contract. EE will also offer to pay £50 towards any early termination charges if you decide to leave your current provider before your contract has expired. As standard, BT offer inclusive evening and weekend landline calls. With EE calls are pay as you go unless you upgrade to an ‘inclusive calls’ plan.

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EE Broadband Pros & Cons

Key features for EE Broadband packages

EE Broadband Pros

  • Free Smart Hub router with any Fibre broadband package
  • EE mobile customers get an exclusive 10% discount on any home EE broadband package
  • EE pay monthly mobile customers will receive up to 20GB of free mobile data every month

EE Broadband Cons

  • Line Rental Saver discount not available
  • No short term contracts (18 month minimum)
  • Customers joining or upgrading from 1st September 2020 will incur an annual 3.9% price increase

Exclusive deals for EE pay monthly mobile customers

EE broadband and BT are very similar pricewise, but their special offers do vary considerably. For example, if you’re already an EE mobile pay monthly customer (on a minimum 12-month contract), then you will automatically be eligible for a 10% discount off the standard EE broadband rates. You’ll also be able to take advantage of their current offer of a FREE Apple 4K TV with access to BT Sports and 12 months subscription to Apple TV+. And, you’ll receive up to 20Gb data boost for your EE mobile (data boost applies to one phone per household).

EE Bright Box 1 router review

EE Bright Box 1 router

The basic EE Bright Box 1 is a 2.4Ghz single band router and comes free with any EE standard ADSL broadband package (10Mbps average download speed). This is more than adequate for small households (2 / 3 people) who want basic internet access for emails, online browsing and standard definition TV streaming.

If you want to stream hi definition 4K TV content and use the internet for online gaming, we would recommend upgrading to a fibre broadband connection. The EE Bright Box 1 router supports Wireless 802.11b/g/n with a maximum data transfer rate of 300Mbps.
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EE Smart Hub router review

EE Smart Hub router

If you order any EE fibre broadband package, you’ll receive the EE Smart Hub router which is a re-branded BT Smart Hub. It supports 802.11ac technology and is also backwards compatible with 802.11b/g/n, The EE Smart Hub is a dual band router which means it can provide Wi-Fi on both the standard 2.4Ghz frequency and the faster 5Ghz Wi-Fi range. When comparing the download speed to some other leading providers, the EE Smart Hub came out better than the Virgin Media Super Hub 2 AC, the Sky Q router and the Plusnet One router. The Wi-Fi range is more than twice that of the Bright Box 1 router. This is in part due to the upgraded 3x3 11n + 4x4 11ac antenna system (basically seven internal antennas), which also makes it capable of achieving a data transfer rate of 1917Mbps over Wi-Fi. The router also has 4x gigabit Ethernet LAN ports on the rear.
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EE 4G Home Broadband

EE 4G router

EE offer 4G home broadband without a phone line. There are no installation fees, it works simply via a router with a sim card. With a 4GEE home router you can choose between an 18 month pay monthly plan, a 30 day plan or a pay as you go plan. Average speeds are 31Mbps and the router is portable within the UK. It can be cost effective if there are minimal users and only light usage (i.e. emails and web browsing).

Can I get EE broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. If you are ordering EE broadband and opt to remove the landline service you will save £2 per month. Be aware there will be no dial tone and you will not be able to make or receive calls, including emergency calls on your home phone. To dial the emergency services you will need to use a mobile phone. Any alarms which use the landline service will stop working and you’ll lose your existing home phone number.

Can I keep my home phone number if I switch to EE broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

EE Broadband Reviews

The good the bad and the ugly. Read honest EE broadband reviews
Compare Top 10 ISP Reviews

1.1
32 reviews
Post review
  • 2
  • 0
  • 0
  • 2
  • 28
  • Package price
    1.2/5
  • Customer service
    1.2/5
  • Broadband speed
    1.1/5
  • Overall satisfaction
    1.1/5
EE broadband review
by Anthony 9 days ago
The service didnt work from the start so I cancelled it after 3 months and they have charged me a cancellation fee of £546 for a service that didn't work
  • Package price
    2/5
  • Customer service
    3.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan but they couldn't identify the fault.. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't ever work and didnt meet the contractual standards. This is woeful. I had to retain Virgin on an expensive month contract (who I wanted to leave) and had to pay for two broadband services. The customer services people are friendly but the problem wasn't resolved and I am being penalized for trying to leave a service that never worked. I spent months, and many hours on the phone and large number of calls and 4 engineers to no avail. My wife lost earnings due to not being able to work without a reliable broadband.
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EE broadband review
by Steve G 5 months ago
No problems - Good customer services
  • Package price
    4.0/5
  • Customer service
    4.5/5
  • Broadband speed
    4.0/5
  • Overall satisfaction
    5.0/5
Review
I have just done a review on Virgin media after deciding to move from EE to them to get faster download speeds far cheaper. Big mistake, VM customer service are non existent!!

Back to EE. Great company and rarely have any issues, I have 2 x mobile accounts and .max fibre. Customer services are very good which is a very important factor if anything does go wrong!!

I have been with EE for at least 10 years and always get a reasonable renewal deal. If you are thinking of going with EE I firmly recommend them.
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EE broadband review
by Charisse 5 months ago
Awful
  • Package price
    1/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.0/5
Review
Absolutely terrible my things can never load I have to use 4G and I never have connection. Wifi is so bad in my house aswell to the point I can’t use it
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EE broadband review
by Malgo 5 months ago
AVOID
  • Package price
    1/5
  • Customer service
    1/5
  • Broadband speed
    1/5
  • Overall satisfaction
    0.5/5
Review
I'm currently paying 35 GBP per month for unlimited mobile 4G internet for poor signal/sometimes (but rarely) no signal. I've signed the contract for 18mths and it was one of the biggest mistakes we have ever made. Last month our internet was working normally for around 4-5 days and that's it. All the other time average D speed was around 4-20 mbps and U speed around 0.4-3 mbps, ping is usually highier that 110. I keep calling their customer service team and they are saying that they need to run tests and will call me in 24/48/72hours
- it already happened 4 times and nothing changed. I have talked to customer service, technician lev 1, technician lvl2 and no one takes any steps to fix this issue. Ridicoulous.
I have asked what is the min speed they have to provide me with and been told that D speed should be around 12mbps...
I have never received copy of my contract, I've requested it from their customer service/technician and they keep saying that this is due to Covid I have to wait for shops to reopen - which makes no sense. I told them that I want to check SLA's and I don't understand why my contract cannot be sent to my email today(?)
I have been advised to contact Citizens Advice and send EE a letter via register post and either ask them to fix our internet or cancel this idiotic contract.
Please avoid this company.
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EE broadband review
by Jon 11 months ago
Has anyone had any problem switching during lockdown
  • Package price
    -1/5
  • Customer service
    -1/5
  • Overall satisfaction
    2.5/5
Review
Would like to switch to EE but is it advisable to avoid it during lockdown.
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EE broadband review
by Sean 1 year ago
Never had any issues
  • Package price
    5.0/5
  • Customer service
    4.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    4.0/5
Review
The lack of reviews shows it's ok. I think TalkTalk are the one's to look out for.
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EE broadband review
by TILLY 2 years ago
OLD DIAL UP BROADBAND FASTER
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
this is the worst company i have had broadband from,if i am lucky i can get onto the internet but if it was any slower it would stop,rang them to be told i had a fault on my line still waiting for a follow up on this, over a week now.bye ee i am not paying for this cr-p
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