EE Broadband

EE Broadband Reviews

Is EE Broadband any good?

EE Broadband

Today's Best EE Deals

Our broadband deals are often cheaper than going direct

Offer ends 19th May

Unlimited Fibre Plus

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £28.5
  • per month
  • 1st year total £342

Unlimited Fibre Broadband

New customers only | 5GB mobile data boost
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £26
  • per month
  • 1st year total £312
 

Unlimited Broadband

New customers only | 5GB mobile data boost
  • 10Mb average* speed
  • Unlimited
standard broadband
  • £10 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £27
  • per month
  • 1st year total £334
 
Offer ends 19th May

Unlimited Fibre Max Broadband 100

New customers only | Online exclusive
  • 100Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384

Unlimited Fibre Max Broadband 900

New customers only | 12 Month Xbox game pass for mobile customers
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £50
  • per month
  • 1st year total £600
 
Offer ends 19th May

Unlimited Fibre Max Broadband 500

New customers only | 6 Month Xbox game pass for mobile customers
  • 300Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £40.5
  • per month
  • 1st year total £486

EE Broadband Features

EE Broadband review

EE was launched in 2009 after the merger of T-Mobile UK and Orange UK. EE, previously known as ‘Everything Everywhere’, is the UK’s largest mobile network operator. They’re owned by the BT Group who’s ventures also include Plusnet and BT. EE now offer a range of services including: standard ADSL broadband, fibre broadband, 4G & 5G home broadband, landline call packages, mobile phones and subscription TV plans.

Is EE Broadband as good as BT?

Despite BT & EE being part of the BT Group, their broadband and home phone packages are not the same. However, the infrastructure is identical as both providers use the BT Openreach network. Each provider has their pros & cons - it just depends what you need.

BT offer their broadband customers free access to over 5 million Wi-Fi hotspots, something that you don’t get as an EE customer. They also offer you a BT Smart Hub 2 router - one of the best ISP routers on the market! It’s worth noting however, that when your BT contract ends – you’ll need to hand your router back to BT! However, EE will let you keep your router at the end of your contract. EE will also offer to pay £50 towards any early termination charges if you decide to leave your current provider before your contract has expired. As standard, BT offer inclusive evening and weekend landline calls. With EE calls are pay as you go unless you upgrade to an ‘inclusive calls’ plan.

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EE Broadband Pros & Cons

Key features for EE Broadband packages

EE Broadband Pros

  • Customer service based in the UK and Ireland
  • EE mobile customers get an exclusive 10% discount on any home EE broadband package
  • EE pay monthly mobile customers will receive up to 20GB of free mobile data every month

EE Broadband Cons

  • The best prices are reserved for EE mobile customers
  • All new EE fibre broadband deals are now a 24 month minimum contract
  • Customers joining or upgrading from 1st September 2020 will incur an annual 3.9% price increase

Exclusive deals for EE pay monthly mobile customers

EE broadband and BT are very similar pricewise, but their special offers do vary considerably. For example, if you’re already an EE mobile pay monthly customer (on a minimum 12-month contract), then you will automatically be eligible for a 10% discount off the standard EE broadband rates. You’ll also be able to take advantage of their current offer of a FREE Apple 4K TV with access to BT Sports and 12 months subscription to Apple TV+. And, you’ll receive up to 20Gb data boost for your EE mobile (data boost applies to one phone per household).

EE Bright Box 1 router review

EE Bright Box 1 router

The basic EE Bright Box 1 is a 2.4Ghz single band router and comes free with any EE standard ADSL broadband package (10Mbps average download speed). This is more than adequate for small households (2 / 3 people) who want basic internet access for emails, online browsing and standard definition TV streaming.

If you want to stream hi definition 4K TV content and use the internet for online gaming, we would recommend upgrading to a fibre broadband connection. The EE Bright Box 1 router supports Wireless 802.11b/g/n with a maximum data transfer rate of 300Mbps.
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EE Smart Hub router review

EE Smart Hub router

If you order any EE fibre broadband package, you’ll receive the EE Smart Hub router which is a re-branded BT Smart Hub. It supports 802.11ac technology and is also backwards compatible with 802.11b/g/n, The EE Smart Hub is a dual band router which means it can provide Wi-Fi on both the standard 2.4Ghz frequency and the faster 5Ghz Wi-Fi range. When comparing the download speed to some other leading providers, the EE Smart Hub came out better than the Virgin Media Super Hub 2 AC, the Sky Q router and the Plusnet One router. The Wi-Fi range is more than twice that of the Bright Box 1 router. This is in part due to the upgraded 3x3 11n + 4x4 11ac antenna system (basically seven internal antennas), which also makes it capable of achieving a data transfer rate of 1917Mbps over Wi-Fi. The router also has 4x gigabit Ethernet LAN ports on the rear.
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EE 4G Home Broadband

EE 4G router

EE offer 4G home broadband without a phone line. There are no installation fees, it works simply via a router with a sim card. With a 4GEE home router you can choose between an 18 month pay monthly plan, a 30 day plan or a pay as you go plan. Average speeds are 31Mbps and the router is portable within the UK. It can be cost effective if there are minimal users and only light usage (i.e. emails and web browsing).

Can I get EE broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. If you are ordering EE broadband and opt to remove the landline service you will save £2 per month. Be aware there will be no dial tone and you will not be able to make or receive calls, including emergency calls on your home phone. To dial the emergency services you will need to use a mobile phone. Any alarms which use the landline service will stop working and you’ll lose your existing home phone number.

Can I keep my home phone number if I switch to EE broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

EE Broadband Reviews

The good the bad and the ugly. Read honest EE broadband reviews
Compare Top 10 ISP Reviews

1.2
39 reviews
Post review
  • 4
  • 0
  • 0
  • 2
  • 33
  • Package price
    1.5/5
  • Customer service
    1.5/5
  • Broadband speed
    1.3/5
  • Overall satisfaction
    1.3/5
EE broadband review
by Hank 3 months ago
It's Like Revisiting The 90's Dial-Up Days
  • Package price
    2.0/5
  • Customer service
    1.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.5/5
Review
Slow and sluggish snail-like broadband speeds almost all the time. Average download speed reads between 150-800kbps when testing making any kind of modern internet usage completely unusable. Constant signal failures, disconnections and network outages multiple times a week for over half of the day. Any kind of streaming, video watching or gameplaying is impossible due to how terribly slow the download/upload/ping is. Customer service constantly claiming no issues with EE in the area but clearly this is a bare-faced lie. Regularly increasing customers contract price plans but never improving the service. Paying £40 and supposed to be getting at least 32mbps download and 15mbps upload but as stated before, speeds barley even reach 1mbps most of the time. They claim to not throttle/cap your service but clearly do specially during the hours of 4pm to 11pm.

It's just not worth it or the money you pay for. Save yourself the headache and look to another provider.
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EE broadband review
by Chris 4 months ago
Please rethink before chosing EE
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Criminally bad customer service. keep you on hold for ages then cut you off before you can even speak to someone. 3 times ive called today and they've done the same thing each time.

It's also impossible to contact customer service via their instructions unless you have a mobile with them. Customer service is incredibly rude and inaffective. just choose someone else, it will save you a lot of grief!
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EE broadband review
by Mr John Marsden 6 months ago
Excellent UK Customer Service
  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    4.0/5
  • Overall satisfaction
    4.0/5
Review
I have had great UK based customer service from EE. Both times an engineer was out the following day.
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EE broadband review
by Nick 8 months ago
Frustrating service
  • Package price
    0.5/5
  • Customer service
    2.0/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Incredibly slow and temperamental
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EE broadband review
by Dinesh Nawal 11 months ago
Poorest Broadband Service
  • Package price
    1.0/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
One of the worst broadband services in UK, just want to trap the customers in terms and conditions. Be careful before you choose the broadband service. It is a appalling
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EE broadband review
by Naomi 11 months ago
Perfect broadband set up
  • Package price
    5.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
I can’t fault anything about this service. I was up and running a week after ordering. Straightforward to set up. I was kept in comms throughout the whole process and genuinely couldn’t ask for more. I get good coverage in every room and am working on Zoom and watching media across multiple devices. Thanks EE!
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