Took several days to pluck the courage to phone SKY, because of previous experience.
Reported faulty Broadband.
Over a week 7 phone calls, obviously to 7 different “operatives”, totalling just over 3 hours. Appointment scheduled for engineer visit 4 texts to confirm appointment. Phoned day before (40 minutes) to double check for the next day, anticipating the likely outcome! Appointment made between 0800-1300. Phoned at 12:25 to check on proceedings. Was told all on schedule PLUS would be another engineer on site following day. Phoned at 13:15 (25 minutes) to find out what was happening. Was told the appointment had been cancelled and next visit was guaranteed!
I am sick of scripted explanations/excuses from these unresponsive, inflexible entities about how their systems run their businesses.
DO NOT USE SKY. But god knows who to use!