Sky Broadband Reviews

Find Sky Broadband deals in your area

Sky Broadband
Ends 26th June
Broadband Ultrafast Plus
New customers only | Online exclusive
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
Visit Now
  • £33
  • per month
  • 1st year total £396

Prices may alter during contract*

Sky Basics broadband & line
Existing broadband customers only
  • 36Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
Visit Now
  • £20
  • per month
  • 1st year total £240

Prices may alter during contract*

Ends 26th June
Ultrafast Broadband
New customers only | Online exclusive
  • 145Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
Visit Now
  • £28
  • per month
  • 1st year total £336

Prices may alter during contract*

Our review of Sky broadband

Reviewed by FasterBroadband
Updated by Stuart McPartland -

Our review of Sky TV & Sky Broadband

Sky provides a quad-play service that allows you to conveniently bundle your TV, broadband, home phone, and mobile services all with Sky. In this review, we'll focus on some of the key TV and broadband options from Sky.

What is Sky Q?

The Sky Q box is capable of delivering Ultra HD content to your TV via a satellite dish. This subscription-based TV service lets you record TV programmes directly to your Sky Q box. Sky Q is perfect for those who prefer to record TV programs or don’t have sufficient broadband to stream on-demand TV.

Compare Sky Deals

What is Sky Stream?

Sky stream is a simplified way of getting Sky TV channels and app-based TV on-demand from a small internet-enabled device. There's no need to install a satellite dish, simply connect to any TV using a HDMI cable. Then connect the Sky Stream box to the Wi-Fi and you’re good to go. Essentially, it’s TV on-demand from £26 per month with no contract.

Sky Stream
Sky heart logo

Advantages of Sky broadband

  • Excellent TV service and product range
  • Gigafast broadband options 900Mbps download
  • Sky generated the lowest volume of Ofcom complaints per 100,000 customers (Ofcom report January 2024)

Disadvantages of Sky broadband

  • Can be expensive, particularly when out of contract
  • Effective June 20, 2024, Sky has switched to 24-month contracts
  • Best offers are for new customers only

Read Sky broadband features in more detail

  • Sky Glass was introduced in October 2021 and is a simple and elegant way of incorporating Sky TV into a 4K TV. There’s no need for any additional set-top box or sound bar, no need for a satellite dish or engineer to visit. You just need a minimum 10Mbps broadband connection which can be wired or wireless. The Sky Glass TV comes in 3 different sizes: 43 inches, 55 inches and 65 inches. It is significantly deeper than most modern LED or OLED TVs, but this allows the TV to incorporate a 6-speaker Dolby Atmos sound system. There are three speakers hidden below the screen, forward facing, plus a discreet central sub-speaker. A further two speakers hidden at the top of the screen, pointing upwards, help to produce an immersive audio experience. In total, they can produce 215W of sound. This level of sound is beyond what you would typically achieve from a standard modern screen.

    Wall mounting the Sky Glass TV

    If you don’t want the clutter and inconvenience of purchasing a separate sound bar, Sky Glass is a stylish solution. The TV feels well constructed with an anodised, aluminium frame. It's supplied with a discreet low-profile stand but can be wall-mounted using the built-in Vesa bracket. It’s worth pointing out that this TV is substantially heavier than your average flat-screen TV. Plasterboard fixtures are not recommended for wall mounting. Without the stand, the 43” screen weighs 14kg, the 55” 23kg and the 65" model is an incredible 28kg. The stand is a further 7kg for those that aren’t wall mounting.

    Compare Sky Deals
  • Sky Glass can be purchased with a one-off payment or an interest-free monthly payment plan. Content for your Sky Glass TV is subscription-based with the option of an 18-month contract or a 31-day rolling plan. TV packages include access to Sky Sports, Sky Cinema, BT Sports, Sky Kids, Netflix and Sky Entertainment.

    43” Sky Glass TV is available on a 24 or 48-month contract or can be purchased with a one-off payment of £699

    55” Sky Glass TV is available on a 24 or 48-month contract or can be purchased with a one-off payment of £949

    65” Sky Glass TV is available on a 24 or 48-month contract or can be purchased with a one-off payment of £1199

    Sky Glass TV

    There is a £10 upfront fee if you choose to pay over 48 months or a £20 fee if you opt for a 24-month payment plan. Despite the nominal upfront fee, it’s oddly marginally cheaper to purchase the TV on the interest-free option. There is a £25 fee for returning Sky Glass within the 31-day cooling off period.

  • 1 60Hz Screen refresh rate
    2 1x USB-C Port for external devices up to 15W
    3 3x HDMI 2.1 ports eARC and CEC supported
    4 Bluetooth for remote only
    5 Voice command controls
    6 Pause and rewind live TV (up to 45 minutes)
    7 Minimum broadband connection required 10Mbps
    8 Recommended broadband speed for UHD content 25Mbps
    9 21 built-in app services like BBC iPlayer, Disney+, Netflix
    10 Vesa wall mount support built-in
    11 Sky Glass screen technology QLED LCD
    12 24 or 48-month interest-free option available

  • Sky Broadband Router

    Sky offers an excellent range of broadband services, each with a minimum 24-month contract. While Sky's broadband prices may not be as competitive as they were previously, customer service and reliability still rank above average, as indicated by Ofcom results in January 2024. Unlike some budget providers, Sky typically charges a one-off broadband setup fee. If you're on a budget, be mindful of these setup costs and delivery fees when comparing broadband prices. We compare broadband deals based on the first-year cost, incorporating additional delivery and setup fees. Use our broadband availability checker by entering your postcode to assess and compare Sky broadband deals in your area.

    Compare Sky Deals

    Sky Superfast: Fibre broadband (FTTC) with an average connection speed of 59Mbps. Widely available and suitable for most homes.

    Sky Ultrafast: Offers an average download speed of 145Mbps and 27Mbps upload, currently available to 32% of UK homes.

    Sky Ultrafast Plus: Offers an average download speed of 500Mbps and 60Mbps upload, currently available to 24% of UK homes. This full-fibre broadband package does not require a landline phone service.

    Gigafast Broadband: Offers an average download speed of 900Mbps and 90Mbps upload, currently available to 24% of UK homes.

Authors avatar
Sky broadband review by Sky newby
Lovely engineer
Review
The engineer turned up on time and did an excellent job. Clearing up after himself and everything works perfectly 10 out of 10.
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Authors avatar
Sky broadband review by Y
Worst customer service ever
Review
Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and an early termination fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was
Having none of it and kept insisting I pay the fee. He was rude throughout and I believe even racist as he seemed to be talking down to myself. My husband then took over the call and the CS staff member spoke to him like dirt. He refused to talk at first and after I gave permission for him to speak on my behalf the CS agent instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. My husband turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which this individual then began ranting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want. I simply wanted to inform them of the change of circumstances. I did not want to leave or end my contract. I feel the responses I received were rude, arrogant, trying to humiliate and belittle me and even racist. He was literally talking down to me, like I was stupid or lower than him. I am registered disabled and tried explaining that I am partly deaf which is why I’m loud. My tone is loud due to my partial deafness. He didn’t seem to listen or care and continued to insult me by insisting I was shouting and belittle me and my husband constantly. Sky never ever again.
Customer service is below zero. I’ve been with sky since 2005 on and off but never ever face such a rude person. Am definitely leaving sky one way or other.
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Authors avatar
Sky broadband review by Em
Worst Cancellation Experience ever!!
Review
Where do I start! Contracted to Sky broadband for £23, only enjoyed this tariff rate for 2 months when my price went up to £28 per month. Wind forward to 18 months later. Sky advise contract will expire 27 January. No additional information regarding serving notice to cancel broadband contract, which ironically was due to expire anyway.

Nevertheless, I call Sky out of courtesy to make them aware of my intentions to go with another broadband provider. I'm assured my wishes have been noted and no outstanding balance on account. 3 days later I receive email notifying me that payment could not be taken and this would lead to late fees incurred. I try calling Sky to understand why payment is required for a service that is due to expire on existing contract. Learn after being pushed from pillar to post 3 hours later that apparently there's no record of my call informing of moving on. In fact despite not being in contract, Sky require 14 days notice to cancel a contract that actually doesn't exist! Then I get informed that my service will be kept live until 7 February. Incidentally at a cost of £45.50 a month, even though I have also been charged in advance up to the 31st January for a contract that expired 3 days before.

I raise a complaint and are assured this would be looked into. I also email customer service and receive automated response notifying me that complaints are no longer handled via the route I used, even though that was the email address given to me by the Sky operator. I'm advised by the automated response to lodge a complaint online. I proceed to do that. 48 hours later I receive 2 emails 5 hours apart advising that Sky have tried to call me without success (utter lie!) and my complaint has been put into resolve and case closed! To say this is a complete joke is putting it mildly. Anyway, I have escalated my issue to their regulator, meantime I am still receiving chase emails for payment on a service I have not requested. I will never take up a Sky service ever again. Consumers be warned!!
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Authors avatar
Sky broadband review by Mario
Kept charging after cancellation
Review
In June 2022, I made the decision to terminate both my TV and broadband services with Sky. The contract was supposed to conclude in August 2022. However, I recently discovered that Sky continued to charge me for broadband for nearly a year after the cancellation, despite returning the router/box in October 2022. Upon contacting their customer service, I was only offered a refund for a single month. Frustrated with this inadequate resolution, I escalated the matter to an independent Alternative Dispute Resolution (CISAS) in an attempt to recover my refund. Unfortunately, as of today, I remain unsure whether I will ever receive the money owed to me. I strongly advise others to avoid choosing Sky as their service provider based on my unfortunate experience.
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Authors avatar
Sky broadband review by Tommy
Goodbye Sky, we hardly knew ye
Review
As a loyal customer of nearly twenty years, how the mighty have fallen.
Be prepared for clueless helpdesk staff reading from a script with no ability to do anything. I've been misled and downright lied to to try and get me off the chat, constantly chasing up refunds and cancellations to always be told "it'll be done soon".
I used to actually recommend sky broadband to people, I'd be embarrassed to associate myself with them now.
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