The worst customer service I've ever experienced. I closed my Sky account in June 2019, the packaging arrived for the Broadband Hub only, I returned this. Sky sent numerous communications about not receiving the package, to which I responded that I had sent it. They have now referred this to a debt collection agency. They have continued to contact me, then immediately email to say they couldn't contact me, no offer of resolution. They will offer seemingly amazing deals to get you to become a customer, once you try and leave the service you receive will be appalling. I would urge anyone considering becoming a Sky customer to reconsider.