Sky Broadband Reviews

Find Sky Broadband deals in your area

Sky Broadband
Ends 14th December

Superfast Broadband

New customers only | Online exclusive
  • 61Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £26
  • per month
  • 1st year total £312
Ends 14th December

Ultrafast Broadband

New customers only | Online exclusive
  • 145Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £29
  • per month
  • 1st year total £348
Ends 14th December

Superfast Broadband + Wifi Max

New customers only | Online exclusive
  • 61Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £32.5
  • per month
  • 1st year total £421.5
Ends 14th December

Broadband Ultrafast Plus

New customers only | Online exclusive
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £34
  • per month
  • 1st year total £408

Sky Stream, Sky Entertainment & Netflix with Ultrafast Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 145Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £39
  • per month
  • 1st year total £468

Sky Stream, Sky Entertainment & Netflix with Superfast Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 61Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £36
  • per month
  • 1st year total £432
Ends 14th December

Ultrafast Broadband + Wifi Max

New customers only | Online exclusive
  • 145Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £35.5
  • per month
  • 1st year total £457.5

Sky Basics broadband & line

Existing broadband customers only
  • 36Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £20
  • per month
  • 1st year total £240

Superfast 35

New customers only
  • 36Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £28
  • per month
  • 1st year total £336
Ends 14th December

Full Fibre 100

New customers only | Online exclusive
  • 100Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £38
  • per month
  • 1st year total £456
Ends 14th December

Broadband Gigafast

New customers only | Online exclusive
  • 900Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £58
  • per month
  • 1st year total £696

Sky Stream, Sky Entertainment & Netflix with Ultrafast Plus Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £46
  • per month
  • 1st year total £552

Sky Cinema, Sky Stream & Netflix with Superfast Broadband + Sky Pay As You Talk

New customers only | Sky Cinema customers get 2 free Vue tickets every month
  • 61Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £44
  • per month
  • 1st year total £528

Sky Stream, Sky Entertainment & Netflix with Full Fibre 100 Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 100Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £38
  • per month
  • 1st year total £466

Sky TV Essentials, Superfast 35 Broadband + Sky Pay As You Talk

New customers only
  • 36Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £33
  • per month
  • 1st year total £396

Sky Cinema, Sky Stream & Netflix with Ultrafast Plus Broadband + Sky Pay As You Talk

New customers only | Sky Cinema customers get 2 free Vue tickets every month
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £54
  • per month
  • 1st year total £648

Sky Stream, Sky Entertainment & Netflix with Gigafast Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 900Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £56
  • per month
  • 1st year total £672

Sky Sports, Sky Stream & Netflix with Superfast Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 61Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £56
  • per month
  • 1st year total £672

Sky Cinema, Sky Stream & Netflix with Ultrafast Broadband + Sky Pay As You Talk

New customers only | Sky Cinema customers get 2 free Vue tickets every month
  • 145Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £47
  • per month
  • 1st year total £564

Sky Stream, Sky Entertainment & Netflix with Superfast 35 Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 36Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £36
  • per month
  • 1st year total £432

Sky Cinema, Sky Stream & Netflix with Full Fibre 100 Broadband + Sky Pay As You Talk

New customers only | Sky Cinema customers get 2 free Vue tickets every month
  • 100Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £46
  • per month
  • 1st year total £562

Sky Sports, Sky Stream & Netflix with Ultrafast Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 145Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £59
  • per month
  • 1st year total £708

Sky Sports, Sky Stream & Netflix with Ultrafast Plus Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £66
  • per month
  • 1st year total £792

Sky Sports, Sky Stream & Netflix with Full Fibre 100 Broadband + Sky Pay As You Talk

New customers only | Sky TV streamed over WiFi. No dish needed
  • 100Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £58
  • per month
  • 1st year total £706

Our review of Sky

Our review of Sky TV & Sky Broadband

Sky provides a quad-play service that allows you to conveniently bundle your TV, broadband, home phone, and mobile services all with Sky. In this review, we'll focus on some of the key TV and broadband options from Sky.

What is Sky Q?

The Sky Q box is capable of delivering Ultra HD content to your TV via a satellite dish. This subscription-based TV service lets you record TV programmes directly to your Sky Q box. Sky Q is perfect for those who prefer to record TV programs or don’t have sufficient broadband to stream on-demand TV.


What is Sky Stream?

Sky stream is a simplified way of getting Sky TV channels and app-based TV on-demand from a small internet-enabled device. There's no need to install a satellite dish, simply connect to any TV using a HDMI cable. Then connect the Sky Stream box to the Wi-Fi and you’re good to go. Essentially, it’s TV on-demand from £26 per month with no contract.

Sky Stream
Sky review logo

Sky Pros & Cons

Key features for Sky packages

Sky Pros

  • Excellent TV service and product range
  • Gigafast broadband options 900Mbps download
  • Sky generated the lowest volume of Ofcom complaints per 100,000 customers (Ofcom report January 2023)

Sky Cons

  • Can be expensive, particularly when out of contract
  • 18 month minimum subscription
  • Best offers are for new customers only

What is Sky Glass?

Sky Glass was introduced in October 2021 and is a simple and elegant way of incorporating Sky TV into a 4K TV. There’s no need for any additional set-top box or sound bar, no need for a satellite dish or engineer to visit. You just need a minimum 10Mbps broadband connection which can be wired or wireless. The Sky Glass TV comes in 3 different sizes: 43 inches, 55 inches and 65 inches. It is significantly deeper than most modern LED or OLED TVs, but this allows the TV to incorporate a 6-speaker Dolby Atmos sound system. There are three speakers hidden below the screen, forward facing, plus a discreet central sub-speaker. A further two speakers hidden at the top of the screen, pointing upwards, help to produce an immersive audio experience. In total, they can produce 215W of sound. This level of sound is beyond what you would typically achieve from a standard modern screen.

If you don’t want the clutter and inconvenience of purchasing a separate sound bar, Sky Glass is a stylish solution. The TV feels well constructed with an anodised, aluminium frame. It's supplied with a discreet low-profile stand but can be wall mounted using the built-in Vesa bracket. It’s worth pointing out that this TV is substantially heavier than your average flat-screen TV. Plasterboard fixtures are not recommended for wall mounting. Without the stand, the 43” screen weighs 14kg, the 55” 23kg and the 65" model is an incredible 28kg. The stand is a further 7kg for those that aren’t wall mounting.

Sky Glass Prices:

Sky Glass can be purchased with a one-off payment or an interest-free monthly payment plan. Content for your Sky Glass TV is subscription-based with the option of an 18-month contract or a 31-day rolling plan. TV packages include access to Sky Sports, Sky Cinema, BT Sports, Sky Kids, Netflix and Sky Entertainment.

43” Sky Glass TV £14 per month for 48 months
43” Sky Glass TV £28 per month for 24 months
Or, a one-off payment of £699

55” Sky Glass TV £19 per month for 48 months
55” Sky Glass TV £38 per month for 24 months
Or, a one-off payment of £949

65” Sky Glass TV £24 per month for 48 months
65” Sky Glass TV £48 per month for 24 months
Or, a one-off payment of £1199

Sky Glass TV

There is a £10 upfront fee if you choose to pay over 48 months or a £20 fee if you opt for a 24-month payment plan. Despite the nominal upfront fee, it’s oddly marginally cheaper to purchase the TV on the interest-free option.

Sky Glass quick glance features

1 60Hz Screen refresh rate
2 1x USB-C Port for external devices up to 15W
3 3x HDMI 2.1 ports eARC and CEC supported
4 Bluetooth for remote only
5 Voice command controls
6 Pause and rewind live TV (up to 45 minutes)
7 Minimum broadband connection required 10Mbps
8 Recommended broadband speed for UHD content 25Mbps
9 21 built-in app services like BBC iPlayer, Disney+, Netflix
10 Vesa wall mount support built-in
12 24 or 48-month interest-free option available

Sky Broadband Options

Sky Broadband Router

Sky offers an excellent range of broadband services, all of which come with an 18-month contract. Sky’s broadband prices aren’t as competitive as they used to be, but customer service and reliability are above average, according to the Ofcom results produced in January 2023. Unlike some budget providers, sky tends to charge a one-off broadband setup fee. So, if you’re on a budget, look out for the set-up costs and delivery fees when comparing broadband prices. We compare broadband deals by first-year cost, incorporating additional delivery and set-up fees. Enter your postcode into our broadband availability checker to compare Sky broadband deals in your area.

Sky Superfast: Fibre broadband (FTTC) with an average connection speed of 59Mbps. Widely available and suitable for most homes.

Sky Ultrafast: Offers an average download speed of 145Mbps and 27Mbps upload, currently available to 32% of UK homes.

Sky Ultrafast Plus: Offers an average download speed of 500Mbps and 60Mbps upload, currently available to 24% of UK homes. This full-fibre broadband package does not require a landline phone service.

Gigafast Broadband: Offers an average download speed of 900Mbps and 90Mbps upload, currently available to 24% of UK homes.

Sky Broadband customer reviews

The good the bad and the ugly. Read honest Sky broadband customer reviews
Compare Top 10 ISP Reviews

1.3
137 reviews
Post review
  • 9
  • 8
  • 5
  • 11
  • 108
  • Package price
    1.9/5
  • Customer service
    1.6/5
  • Broadband speed
    1.7/5
  • Overall satisfaction
    1.2/5
Sky broadband review
by Mario
Kept charging after cancellation
  • Package price
    3.0/5
  • Customer service
    0.5/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    0.5/5
Review
In June 2022, I made the decision to terminate both my TV and broadband services with Sky. The contract was supposed to conclude in August 2022. However, I recently discovered that Sky continued to charge me for broadband for nearly a year after the cancellation, despite returning the router/box in October 2022. Upon contacting their customer service, I was only offered a refund for a single month. Frustrated with this inadequate resolution, I escalated the matter to an independent Alternative Dispute Resolution (CISAS) in an attempt to recover my refund. Unfortunately, as of today, I remain unsure whether I will ever receive the money owed to me. I strongly advise others to avoid choosing Sky as their service provider based on my unfortunate experience.
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Sky broadband review
by Tommy
Goodbye Sky, we hardly knew ye
  • Package price
    3.0/5
  • Customer service
    0.5/5
  • Broadband speed
    4.0/5
  • Overall satisfaction
    0.5/5
Review
As a loyal customer of nearly twenty years, how the mighty have fallen.
Be prepared for clueless helpdesk staff reading from a script with no ability to do anything. I've been misled and downright lied to to try and get me off the chat, constantly chasing up refunds and cancellations to always be told "it'll be done soon".
I used to actually recommend sky broadband to people, I'd be embarrassed to associate myself with them now.
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Sky broadband review
by Vimi
Poor customer service
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
We call Sky just to add my name to the account because my husband is terminally ill with cancer. They told us that we needed to cancel the account and open a new one, which will take weeks. THEY ARE REALLY USELESS. The person we spoke to was Suhan. He even told us if my husband passes away I need to close the account and I will not have a network. They are rude.
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Sky broadband review
by Patricia
No hassle
  • Package price
    5.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
Have to say I'm very impressed with Sky, customer service are brilliant. Great price and communication was excellent. No hassle, and nothing to complain about. Surprised to see so many poor reviews.
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Sky broadband review
by Rob
Sky should not cold call customers (particularly the elderly)
  • Package price
    5.0/5
  • Customer service
    4.5/5
  • Broadband speed
    4.0/5
  • Overall satisfaction
    4.0/5
Review
I agree with the post below by 'R Ascott' as far as Sky cold calling customers. My elderly mother is also with Sky, but uses the internet for Netflix, smart phone and ipad. She has been called a few times and, almost upgraded. Occasionally accepting TV upgrades. It does make me nervous as I don't trust Sky to sell her something that she doesn't need. That's said the service is reliable, and cheap compared to the BT bandits. I have not used Now TV but as the service is provided by the Sky group I would be interested to hear if they also cold call customers.
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