Sky Broadband Reviews

Read Sky broadband features in more detail

• Sky broadband equipment and setup

  If you’re signing up to the Full Fibre 300 tier or below, you can expect to receive the standard Sky Broadband Hub. This router supports Wi-Fi 5 and provides adequate performance for general household use. However, as technology advances, this hardware may feel a little dated by the end of a 24-month contract, especially compared to providers like Virgin Media, EE, and Vodafone who now include Wi-Fi 6 routers as standard.

  The Sky Max Hub (Wi-Fi 6) is included as standard with the Full Fibre 500 and Full Fibre 900 packages, offering improved wireless coverage and faster local speeds. For other packages, the Sky WiFi Max Hub is available as a £4 per month add-on. This upgraded router works with mesh pods and includes features such as parental controls, device prioritisation, and downtime scheduling via the My Sky app.

  The latest Gigafast+ Hub is supplied with the new CityFibre Gigafast+ plans. This router supports Wi-Fi 7, which is capable of speeds twice as fast as Wi-Fi 6, and includes two 10Gb Ethernet ports for high-performance connections.

  Sky broadband does not require a traditional landline. Instead, phone services are delivered using Sky Talk, a digital voice service over your internet connection. Customers who rely on landline-based emergency alarms or have no mobile signal at home should confirm compatibility before switching.

  When you sign up, Sky will provide a minimum guaranteed speed based on your specific address. You’ll also receive regular updates and reminders about your installation date.

  Your Sky Hub, Max Hub, or Gigafast+ Hub, depending on your package, is posted directly to your home before activation. It includes clear, step-by-step instructions for self-setup. In most cases, an engineer visit isn’t required unless you need a new full fibre connection or a socket installation.

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• Sky WiFi Max (optional upgrade)

  Sky WiFi Max is a premium broadband add-on currently available for £4 per month. It replaces the older Sky Broadband Boost add-on and is designed to enhance both wireless performance and network management within the home.

  The package includes the Sky WiFi Max Hub, a dual-band router that supports Wi-Fi 6 (802.11ax). This brings faster speeds, better reliability, and improved performance when multiple devices are connected. It’s also compatible with Sky Max Pods, which are mesh extenders that help boost coverage around the home.

  Sky WiFi Max includes the 'Wall to Wall WiFi Guarantee', which promises a minimum of 10Mb in every room on entry-level packages (Superfast 35, Superfast, Full Fibre 75, Full Fibre 100), and 25Mb on higher-speed packages (Full Fibre 150 and above). If those speeds aren’t met, Sky may offer a home setup review, send out Sky Max Pods, or arrange an engineer visit. If issues still persist, customers can cancel WiFi Max without early termination fees and receive a one-month refund.

  • Advanced Security: Protects devices by blocking malware and phishing sites, with real-time monitoring and alerts via the My Sky app.
  • Parental Controls: Set schedules, pause devices, and manage access from the app.
  • Device Priority: Temporarily prioritise one device on your network for better speed during tasks like gaming or video calls.
  • Sky Mobile Integration: If your broadband suffers an unplanned outage (lasting over 30 minutes between 7am–11pm), Sky Mobile customers receive 2GB of free data, up to three times per month.

  Sky WiFi Max is available on most fibre packages except Ultrafast (G.fast) and is not compatible with older Sky+ TV subscriptions. The service does not cover external buildings like sheds or garden offices.

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• Sky Glass (Gen 2)

  Sky Glass is a 4K streaming TV that eliminates the need for a satellite dish, set-top box, or external soundbar. Everything is built into the TV itself, including a Dolby Atmos 3.1.2 speaker system and support for apps like Netflix, Prime Video, Disney+, Apple TV+, and YouTube.

  Sky Glass Gen 2 is available in three sizes: 43”, 55”, and 65”, and comes in a choice of colours. It features seven integrated speakers three outward-firing, two woofers, and two upward-firing speakers delivering up to 250W of sound without the need for extra equipment.

  A Sky Entertainment subscription is required when purchasing Sky Glass. This base subscription includes Netflix as standard. The TV will still work without a Sky subscription, but features such as voice search, personalised playlists, and VIP rewards will be unavailable.

  Sky Glass can be wall-mounted using the built-in bracket. While Gen 2 is slightly lighter than the previous version, it is still substantially heavier than a typical flat-screen TV. Plasterboard fixtures are not recommended for wall mounting, and those without wall-mounting experience are advised to use a reputable installer.

  Sky Glass prices (one-off payment or interest-free plan):

  • 43” – £699
  • 55” – £949
  • 65” – £1199

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• Sky Glass Gen 2 – Quick Glance Features

  1	60Hz QLED LCD screen with edge-lit LED backlight
  2	1x USB-C port for external devices
  3	3x HDMI 2.1 ports with eARC
  4	Bluetooth connectivity (remote control only)
  5	Voice control via built-in mic and remote
  6	Pause and rewind live TV (up to 45 minutes buffer)
  7	Recommended minimum broadband speed: 25Mb
  8	Recommended speed for UHD content: 25Mb
  9	21+ built-in apps including BBC iPlayer, Netflix, Disney+
  10	Built-in VESA wall mount support
  11	7-speaker Dolby Atmos 3.1.2 audio (up to 250W)
  12	Available on 24 or 48-month interest-free plan

  What’s the difference between Sky Glass Gen 1 and Gen 2?

  Although Sky Glass Gen 2 looks almost identical to the original version, it features several under-the-hood improvements. The second generation includes an enhanced 3.1.2 Dolby Atmos speaker system with dual subwoofers and up-firing speakers for more immersive sound. Picture quality has also been refined, with better contrast and brightness thanks to improved local dimming. Gen 2 models are slightly lighter than their predecessors and now include additional picture settings like “Extra Vivid” for richer colour profiles. A new stand design also allows for easier, tool-free setup. Visually, the two versions are nearly indistinguishable, but Gen 2 delivers a noticeably better performance.

• Compare Sky TV options
  

  Sky Stream

  • No satellite dish required
  • Streams over broadband
  • Compact puck device
  • Pause & rewind live TV
  • Up to 4K UHD with Dolby Atmos

  Key Requirements

  Minimum 25Mb broadband

  Sky Entertainment subscription required

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  Sky Glass

  • All-in-one 4K TV with built-in speakers
  • No dish or set-top box required
  • Voice control & smart features
  • Available sizes: 43", 55", 65"
  • Dolby Atmos 3.1.2 (250W output)

  Key Requirements

  Minimum 25Mb broadband

  Sky Entertainment subscription required

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  Sky Q

  • Traditional satellite dish setup
  • Main box with optional Mini boxes
  • 4K UHD and voice remote
  • Record up to 6 shows at once
  • Storage for 1000+ hours of TV

  Key Requirements

  Satellite dish installation

  Broadband needed for on-demand content

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