How do I switch my broadband to Sky?

Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to Sky broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by Sky. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both Sky and Virgin Media to co-ordinate the start of your new service with the end of your old one. If you're ready to start looking for a Sky broadband deal, just enter your postcode into our broadband availability checker to see what Sky broadband deals are available in your area.

Can I keep my telephone number if I switch to Sky broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

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How long will it take to switch my broadband provider to Sky?

From the moment you order your new Sky broadband online to the date of installation is usually no more than 14 days. This does not mean that you will be without service for 14 days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

Will there be any loss of service if I switch to Sky broadband?

If you're only switching your broadband to Sky and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Sky broadband has been installed and is live.