BT Broadband

BT Broadband Reviews

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BT Smart Hub

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Offer ends 19th May

Fibre 1 Only

New customers only | Online exclusive
  • 50Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
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  • £27.99
  • per month
  • 1st year total £335.88
Offer ends 18th May

Fibre 100 only

New customers only | Online exclusive
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
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  • £35.99
  • per month
  • 1st year total £431.88
Offer ends 18th May

Entertainment + Fibre 2 Only

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
standard broadband
  • £30 setup fee
  • 24 month contract
  • Free delivery
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  • £48.99
  • per month
  • 1st year total £617.88
Offer ends 18th May

Fibre 500 only

New customers only | Online exclusive
  • 500Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
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  • £45.99
  • per month
  • 1st year total £551.88
Offer ends 18th May

Fibre 2 Only

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
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  • £31.99
  • per month
  • 1st year total £383.88
Offer ends 18th May

Fibre 900 only

New customers only | Online exclusive
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
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  • £55.99
  • per month
  • 1st year total £671.88
Offer ends 18th May

Entertainment + Fibre 2

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • £30 setup fee
  • 24 month contract
  • Free delivery
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  • £53.99
  • per month
  • 1st year total £677.88

Fibre Essential Only

New customers only | Free access to BT Wi-Fi hotspots
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £26.99
  • per month
  • 1st year total £323.88
 
Offer ends 18th May

Sport + Fibre 2 Only

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
standard broadband
  • £30 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £39.99
  • per month
  • 1st year total £581.88

Fibre Essential

New customers only | Free access to BT Wi-Fi hotspots
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £31.99
  • per month
  • 1st year total £383.88
 
Offer ends 18th May

Big Sport + Fibre 2

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • £30 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £57.49
  • per month
  • 1st year total £904.38
Offer ends 18th May

Fibre 100

New customers only | Online exclusive
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £40.99
  • per month
  • 1st year total £491.88
Offer ends 18th May

Fibre 900

New customers only | Online exclusive
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £60.99
  • per month
  • 1st year total £731.88
Offer ends 18th May

Fibre 2

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £36.99
  • per month
  • 1st year total £443.88
Offer ends 18th May

Big Sport + Fibre 2 Only

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
standard broadband
  • £30 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £52.49
  • per month
  • 1st year total £844.38
Offer ends 18th May

Sport + Fibre 2

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • £30 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £44.99
  • per month
  • 1st year total £641.88
Offer ends 18th May

Fibre 500

New customers only | Online exclusive
  • 500Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £50.99
  • per month
  • 1st year total £611.88
Offer ends 19th May

Fibre 1

New customers only | Online exclusive
  • 50Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £32.99
  • per month
  • 1st year total £395.88

BT Features

What is 'BT Complete Wi-Fi’?

BT Smart Hub2 with BT Wifi Complete

BT offer an additional service called ‘Complete Wi-Fi’. It comes with a ‘strong signal guarantee’, so BT promise that you'll have a seamless Wi-Fi reception in every room in your home. To get you started, BT will supply you with the latest Smart Hub 2 and a single Wi-Fi disk, to boost your Wi-Fi signal. If your Wi-Fi is not seamless, BT will send you an additional two Wi-Fi discs free of charge.

If after 3 months you aren't able to get at least 10Mbps in every room of your house, you can claim a one-off credit of £100 (poor speeds due to broadband faults are exempt from this offer). Prices vary, but you can expect to pay around £7 extra per month if you add this feature to a new contract.

BT Smart Hub router

BT Smart Hub

The BT Smart Hub is an amazing bit of kit. It's class leading and the best bundled broadband router currently available. It’s almost identical to its bigger brother the BT ‘Smart Hub 2’ (see details below). It now comes FREE with any BT Broadband package (Standard ADSL Broadband).

The BT Smart Hub can be purchased separately if you want to improve your current Wi-Fi, but it will cost £200 + P&P. BT stipulate that their Smart Hub is not compatible with other ISP’s, however user reports demonstrate that it will also work with Plusnet Broadband (Plusnet are owned by BT). Customers who were outside of their contract period with BT before the 13th December 2019 are able to keep their Smart Hub and use it with Plusnet Broadband to avoid BT’s out of contract prices (see 'Ownership of hubs' below for further details). Note: The BT Smart Hub will not work with BT ‘Complete Wi-Fi’.

BT review logo

BT Pros & Cons

Key features for BT packages

BT Pros

  • Widely available
  • Excellent Wi-Fi Router
  • Ofcom reported only 7 fixed broadband complaints per 100,000 users in Q2 2020

BT Cons

  • Can be pricey if not within contract
  • Short term contracts for students only
  • Best incentive deals for new customers

Smart Hub specifications:

1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL, ADSL2+ and VDSL2
3 Network protocol - IPV4 and IPV6
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz (3x3 11n MIMO), 5GHz (4x4 11ac)
6 Data transfer rate - Max Physical interface rates are: 2.4GHz = 217Mbs | 5GHz = 1733Mbs
7 Beamforming (Implicit and Explicit Beamforming)
8 7 internal antennas (3x2.4GHz, 4x5GHz)
9 Data transfer rate between LAN to WAN, then 1G or WAN max line speed up to 300mbits
10 4 x 1 Gigabit ethernet ports
11 USB 2.0 1
12 1 x RJ45
13 Encryption WPA2, WPA (Auto)

BT Smart Hub 2 router with Fibre1 & Fibre2

BT Smart Hub 2

The BT Smart Hub 2 offers very similar features to the Smart Hub 1 and now comes free with any BT Fibre broadband package. Both the Hub 1 & 2 offer dual band Wi-Fi, but as the Hub 2 is designed for use with BT’s ‘Complete Wi-Fi system’ it’s not possible to split the SSID names for 2.4Ghz and 5Ghz. This won't bother most users, but if you want to have two independent network names, it’s not possible with the Smart Hub 2 (Note: If you don’t know what an SSID is then you don’t need to be concerned about this).

BT Smart Hub 2 – Dect phone compatible

One of the key benefits of the Hub 2 is the inclusion of dect phone compatibility built into the router. This means if you have any CATiq 2.1 compliant dect phones, they will work with the Smart Hub 2 without the need for an additional phone base station - How smart is that!

Smart Hub 2 specifications:

1 Same specifications as the BT Smart Hub (see above)
2 Compatible with BT’s ‘Complete Wi-Fi’ service
3 Dect phone compatible (Catiq 2.1)

FREE Access to over 5 million BT Wi-fi hotspots

BT Wi-Fi-Hotspot

When you become a BT Broadband customer, you'll gain access to over 5 million BT Wi-fi hotspots across the UK - very handy if you're low on mobile data or regularly travel. www.bt.com

FREE BT Call Protect

Call protect is designed to automatically divert known nuisance callers to a junk voicemail. It’s extremely effective and simple to use. You can also choose to block numbers by type, ie. international or withheld numbers. If a nuisance caller manages to contact you, it’s simple to bar them - just dial 1572 and follow the voice options to block the caller. Future calls from the same number will automatically be sent to a junk voicemail. BT call protect is free and is included with your BT landline.

FREE BT Parental Controls (optional)

BT Parental Controls is designed to help keep your family safe online. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. The same safety filters also apply if you sign into BT Wi-Fi with your BT ID. It’s easy to setup and to manage. It’s preferable that you use a BT Hub router, but you don’t have to. To use the BT Parental Controls with your own router you would just need to update your router to use BT’s DNS settings.

FREE BT Cloud storage (up to 1TB of free cloud storage)

All BT Broadband packages come with BT Cloud. It's similar to alternative services like Apple iCloud, Google Drive & Dropbox and is a handy way to backup, share and store important files. BT Cloud is compatible with PCs, Android tablets & phones, iPhones, iPads, Windows phones and a recent update to the Mac iOS has improved the MAC iOS experience. You'll get 10GB of free storage with Broadband Unlimited, 200GB of free storage with Fibre 1 or 1TB with Fibre 2.

FREE BT ‘Stay Fast Guarantee’

Before you agree your new broadband contract with BT, they will advise you of your estimated download speed and minimum download speed (also classed as your guaranteed speed). If your broadband falls below your guaranteed speed and is not fixed within 90 days, you can claim a £20 reward card. A maximum of four claims per year can be made.

BT TV – Optional extra

BT TV

BT Offer a wide variety of flexible TV packages that you can swap and change every month. BT TV comes with a set top box that lets you pause, rewind and record up to 300 hours of TV. It also includes access to built in apps like; Netflix, NowTV, Amazon Prime Video & BT Sports. Note: All bolt-ons have a 1-month minimum term and renew automatically until cancelled.

Ofcom Voluntary codes of practice for broadband speed

In addition to BT’s ‘Stay Fast Guarantee’, BT have also signed up to Ofcom's Voluntary 'Code of practice for broadband speed'. This stipulates that if your broadband speed falls below your guaranteed minimum speed, and has not improved within 30 days of reporting the fault, you can leave your contract without being subjected to any early termination charges. You can read more about the right to exit (RTE) process on our broadband speed test page.

How much is BT Line rental?

BT phone line rental is £20.20 per month. If you sign up for any BT broadband and calls package, this will be included in your package price.

Can I buy my own BT ‘Complete Wi-Fi’ disks?

Yes! But they're an expensive way of boosting your Wi-Fi when purchased individually. BT ‘Complete Wi-Fi’ is not compatible with the first-generation Smart Hub, so you'll need to have a Smart Hub 2 - currently priced at £100. Then, each additional Wi-Fi disk will cost a further £100. One disk is likely to get you full Wi-Fi coverage, but if you live in a multi-storey or large house, we would advise adding a package to your contract as BT offer up-to 3 FREE Wi-Fi disks. The main benefit of buying your own disk is that you don’t need to return them at the end of the contract. If you plan to stay with BT for a long time, it may be worth investing in your own new or pre-owned equipment (see ownership of hubs below for further details). Note: If you're using equipment that's been separately purchased by you and is not owned by BT, the 'Stay Fast Guarantee' (see above) doesn't apply. Visit the BT Shop www.bt.com

BT’s new ownership rules – Can I keep my Smart Hub?

As of 13th December 2019, BT changed their rules regarding the ownership of equipment at the end of a contract. We commend BT’s approach as it will reduce what is sent to landfill. We understand that this will irritate some customers who would prefer to use their Smart Hub with another provider. However, BT stipulate that their Smart Hub is not compatible with other ISP’s. Although, we do know that it will work with Plusnet Broadband (who are owned by BT). Those with contracts taken out after 13th December 2019 won't be able to retain their Smart Hub to use with Plusnet. At the end of your BT contract you have 60 days to return their equipment in the pre-paid jiffy bag supplied by BT. Alternatively, it can be handed in at any EE store. This ownership rule applies to the following equipment: BT Broadband Hubs (Hub 4, Smart Hub, and Smart Hub 2) and TV Boxes (Z4, G4 and G5). It's not applicable to Hubs and Wi-Fi Discs that have been purchased outright.

Can I get BT broadband without a phone line?

With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband, the last part of the connection from the telephone exchange to your property still uses the phone line. To get BT broadband without a phone line, you'll need to have access to 'Full Fibre Broadband' - often referred to as 'fibre to the premises' (FTTP) or 'Cable Broadband' like Virgin Media. The availability of FTTP broadband is rapidly increasing. OpenReach engineers are now reaching a new property with FTTP every '13 seconds'. Currently 6 million homes and businesses can now have access to ultra fast full fibre broadband (15% UK coverage). But, it still has a long way to go to match the 96.83% coverage that BT fibre to the cabinet (FTTC) network has achieved in the UK. If you're in a city or built up area, you're more likely to have the option of getting broadband without a phone line.

How long will it take to switch my broadband provider to BT?

From the moment you order your new BT broadband online, to the date of installation it's usually no more than 14 days. This does not mean that you will be without service for 14 days. The switch over process is normally completed within 30 minutes on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

BT Broadband Reviews

The good the bad and the ugly. Read honest BT broadband reviews
Compare Top 10 ISP Reviews

1.2
197 reviews
Post review
  • 6
  • 10
  • 7
  • 15
  • 164
  • Package price
    1.3/5
  • Customer service
    1.3/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    1.0/5
BT broadband review
by Sean 1 day ago
poor service
  • Package price
    1.0/5
  • Customer service
    1.5/5
  • Broadband speed
    4.0/5
  • Overall satisfaction
    1.5/5
Review
Joined BT around a year ago got on their fibre package, everything went well for the longest time but ive been having massive issues with devices not connecting, rang BT the told me i was getting maximum speeds to my home, i should reset the router, which i did and speeds went back up but every hour they would drop again, ive been regularly onto customer support they sent out an engineer who said there was nothing wrong because the device would connect as he arrived, so now i'm in limbo with poor wifi connection not over range i'm talking 10ft from router to devices. My contact is up in a month and I am handing BT my notice.
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  • IT geek 1 day ago
    It's likely to be interference on the Wi-Fi frequency. Which could be caused by another WiFi transmitter like, CCTV cameras, baby monitors, Wi-Fi printers or your neighbours devices. Try changing the Wi-Fi frequency on the router, you have 11 frequency channels to choose from within the 2.5Ghz range. Alternatively use the 5Ghz range which might be less congested, you then have another 45 frequency channels to select from. This can all be done from logging into the admin control panel on the router. If you get a solid speed on a wired connection then it's just a frequency related problem which you should be able to resolve yourself. Changing your provider will not necessarily improve this issue. A new router from a new provider will potentially pick a different frequency resulting in the same fix, but you might not get the speed that BT offered.
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BT broadband review
by J Cortes 8 days ago
Not as bad as the reviews here
  • Package price
    3.0/5
  • Customer service
    4.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    4.0/5
Review
Shocked to see so many poor reviews for BT, my BT broadband is excellent.
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BT broadband review
by Dennis 1 month ago
Poor broadband reliability
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
After years of trying to get BT to provide reliable useable broadband I have come to the conclusion that BT is a total waste of time and are incapable of providing a reliable service.
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BT broadband review
by Garry 1 month ago
Best speeds we have ever had
  • Package price
    4/5
  • Customer service
    5/5
  • Broadband speed
    5/5
  • Overall satisfaction
    5/5
Review
I've tried many providers over the last 5 years and none have really given us more than 20-22mb. I know we live a little out of the way so it's expected. I moved to bt last year and had very good service and a decent price too, but no real increase in speed. I've just renewed for another contract and received a smart hub 2 and wow what a difference.

We now get around 40mb hard wired and WiFi and a decent ping off around 19, this is the kind of speed I've never had, not even close until now. The big bonus is that some providers want around £20 a month, this is costing me £22 so I'm very happy as sky, Vodafone and many others have never given more than 20-25mb.
Customer service has also been very good, with helpful staff.
Well worth it!
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BT broadband review
by jamie 2 months ago
So far, so good.
  • Package price
    -1/5
  • Customer service
    -1/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    3.0/5
Review
Smart hub 2 arrived in the post from BT. I plugged it in to the power, accessed the settings page, changed all the passwords and the SSID to match the existing Smart hub, swapped them over, using existing power supply and network cable. three minutes later, everything in the house connected to it exactly the same as the old one. Not noticed any difference in performance one way or the other. Not really sure why I was sent it. I think maybe the old one was due to explode or something?
I have to say that I've never understood why FTTP is still affected by heavy traffic at busy periods. Netflix uses about 5 Mb/s but still my 50 Mb/s supply is buffering during evening and weekend viewing.
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BT broadband review
by Richard Watts 5 months ago
Smart Hub 2 is utter garbage
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    2.5/5
  • Overall satisfaction
    0.5/5
Review
I recently upgraded to BT full Fibre and have had nothing but problems, most of which seems to stem from the new Smart Hub 2 provided. I have had multiple visit from 'home tech experts' and broadband experts, none of whom can get any smart device to work with the new hub.....everything was working fine with Smart Hub 1. Unfortunately the Smart Hub 1 doesn't work with fibre. Not only that, but the range (and therefore speed) of the WIFI is so much worse,...even the Engineers admitted to me that smart hub 2 is not as powerful as the first one, because BT want to sell you their range extenders and other total WIFI services! I will be leaving BT as soon as the 2 year contract us up and going elsewhere.
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  • Paul 1 month ago
    Are you sure that the Smart Hub doesnt work with full fibre? Ive had full fibre installed this week and been sent the garbage SH2. I asked if I could swap it for a Smart Hub and they said yes. I'm currently awaiting delivery.
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  • Forid 2 months ago
    I upgraded from Smart Hub 1 to this crap. It is shocking how poor the Wi-Fi range and speed is, compared to my old router!
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