BT Broadband Reviews

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BT Smart Hub
BT Unlimited Fibre Essential Plan
Free access to BT Wi-Fi hotspots
  • 36Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 12
  • month contract
  • Free
  • delivery
View Deal
  • £15
  • per month
  • 1st year total £180

Prices may alter during contract*

Ends 25th April
Fibre 500 only
New customers only | Online exclusive
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £34.99
  • per month
  • 1st year total £419.88

Prices may alter during contract*

Ends 25th April
Fibre 100 only
New customers only | Online exclusive
  • 145Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £29.99
  • per month
  • 1st year total £359.88

Prices may alter during contract*

Our review of BT broadband

Upgrade to 'BT Complete Wi-Fi’

BT offers 'Complete Wi-Fi,' ensuring seamless reception in every room with a 'strong signal guarantee.' It includes the latest Smart Hub 2 and a Wi-Fi disk. If reception isn't seamless, BT provides two additional Wi-Fi discs at no cost. After three months, claim a £100 credit if you can't achieve at least 10Mbps in every room (excluding broadband faults). Adding this feature to a new or existing contract costs an extra £10 per month.

BT Smart Hub2 with BT Wifi Complete

Can I buy my own BT ‘Complete Wi-Fi’ disks?

Yes! But they're an expensive way of boosting your Wi-Fi when purchased individually. BT ‘Complete Wi-Fi’ is incompatible with the first-generation Smart Hub, so you'll need a Smart Hub 2 priced at £100. Then, each additional Wi-Fi disk will cost a further £100. One disk will likely get you full Wi-Fi coverage, but if you live in a multi-storey or large house, we would advise adding a package to your contract as BT offers up to 3 FREE Wi-Fi disks. The main benefit of buying your own disk is that you don’t need to return them at the end of the contract. If you plan to stay with BT for a long time, it may be worth investing in your own new or pre-owned equipment (see ownership of hubs below for further details). Note: If you're using equipment that you purchased separately and is not owned by BT, the 'Stay Fast Guarantee' (see above) doesn't apply.

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Advantages of BT broadband

  • Widely available with a plethora of additional add-on features like 'Wi-Fi Complete' & 'Hybrid Connect,' ensuring a flawless user experience
  • BT now promise, you'll never pay more than a new customer when renewing your contract
  • In May 2023, BT surpassed TalkTalk, Virgin Media, and Sky Broadband, earning an 83% customer satisfaction score in the Ofcom consumer report.

Disadvantages of BT broadband

  • Can be pricey if not within contract
  • Most contracts are 24 months
  • Subject to annual price rises (Rate of inflation + 3.9%) with the exception of (The Home Essentials social tariff plan)

Read BT broadband features in more detail

  • The BT Smart Hub 2 offers very similar features to the original Smart Hub 1 and now comes free with any BT Fibre broadband package. Both the Hub 1 & 2 offer dual-band Wi-Fi, but as the Hub 2 is designed for use with BT’s ‘Complete Wi-Fi system’, it’s impossible to split the SSID names for 2.4Ghz and 5Ghz. This won't bother most users, but if you want to have two independent network names, it’s impossible with the Smart Hub 2 (Note: If you don’t know what an SSID is, you don’t need to be concerned about this).

  • 1 Same specifications as the original BT Smart Hub
    2 Compatible with BT’s ‘Complete Wi-Fi’ service
    3 Compatible with BT’s ‘4G Hybrid Connect’ service
    4 Dect phone compatible (Catiq 2.1)

    One of the key benefits of the Hub 2 is the inclusion of dect phone compatibility built into the router. This means if you have any CATiq 2.1 compliant dect phones, they will work with the Smart Hub 2 without needing an additional phone base station.

  •  BT hybrid connect router boxed

    BT's 'Hybrid Connect' is an additional feature for your BT broadband. It's a 4G router that connects between your BT SmartHub router and EE's 4G mobile network. If your BT broadband connection fails, it seamlessly switches to the EE mobile network and restores back to BT broadband once the fault is resolved. Your hybrid 4G router will be delivered the day after you place your order, so you can get online immediately upon arrival. It's a perfect temporary solution while waiting for your BT broadband to be activated. Hybrid Connect also works with the BT Wi-Fi Complete service, ensuring you'll receive broadband in every area of your home. BT bravely calls this unbreakable home Wi-Fi. Add Hybrid Connect to your broadband account for £7 per month.

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  • Call protect automatically diverts known nuisance callers to a junk voicemail. It’s incredibly effective and straightforward to use. You can also block numbers by type, i.e. international or withheld numbers. If a nuisance caller manages to contact you, it’s simple to bar them - dial 1572 and follow the voice options to block the caller. Future calls from the same number will automatically be sent to a junk voicemail. BT call protect is free and is included with your BT landline.

  • BT Parental Controls is designed to help keep your family safe online. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level you set. The same safety filters apply if you sign into BT Wi-Fi with your BT ID. It’s easy to set up and manage. It’s preferable that you use a BT Hub router, but you don’t have to. To use the BT Parental Controls with your own router, you would need to update your router to use BT’s DNS settings.

  • BT TV Pro

    BT Pro TV offers an immersive streaming experience, combining a 4K HDR picture with Dolby Atmos sound. The set-top box can record up to 600 hours of free-to-air TV, double that of its predecessor (BT G4 Box). Built-in apps include BBC iPlayer, Amazon Prime Video, Netflix, BritBox, Now Cinema, Sky Cinema, Sky Sports & plenty of free view channels. The setup is simple, connect the BT Pro box to your Wi-Fi and you're good to go. Package prices vary from £18 to £75 per month.

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  • In addition to BT’s ‘Stay Fast Guarantee’, BT have also signed up for Ofcom's Voluntary 'Code of practice for broadband speed'. This stipulates that if your broadband speed falls below your guaranteed minimum speed and has not improved within 30 days of reporting the fault, you can claim a £20 refund and leave your contract without being subjected to any early termination charges. You can read more about the right-to-exit (RTE) process on our broadband speed test page.

BT Broadband customer reviews

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Compare top 10 ISP reviews 2024

1.2
206 reviews
Post review
  • 9
  • 11
  • 7
  • 18
  • 166
  • Package price
    1.4/5
  • Customer service
    1.4/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    1.1/5
BT broadband review
by Bri
Poor, woefully poor.
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Connected on 13 Oct 23, broadband supposed to be guaranteed at 54mbs with VOIP landline but regularly fails to go above 24mbs, often dips to between 1 and 7mbs on evening with no consoles or downloading happening. Even been lucky enough to have no service for 4 days (both landline and broadband) after a repair by engineer. 1 x BT engineer visit, 3 x open reach visits, 2 x new hubs and countless hours on the phone to BT and still on woeful speeds with regular outages/dips to as low as 1-7mbs. Customer service repeat the same script over and over and tbh 30 days of going in circles. This is a shame a previous service with BT was very good. At this moment in time, I wouldn't recommend BT to my worst enemy. Now waiting on yet another engineer visit. I will update this review based on the outcome.
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BT broadband review
by RichardN
BT fibre 500
  • Package price
    5/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
I was originally on bt fibre 500 halo 3 using their smart hub 2 and wifi discs to get signal throughout the house, everything was great apart from when theres an automatic firmware update which smarthub2 disconnects for a few minutes. This gets annoying. So when my 2 year plan was up i rang them up and choose bt fibre 500 but this time without halo 3 and complete wifi just 500 fibre. I then went and bought a wifi 6 tplink TL-XDR5480 router, the signal is so much stronger than the smart hub2 and thats even with the wifi discs, with the smarthub2 i was getting around 473 with the new router over wifi im getting 520mbps on both my pc and laptop on me and my wifes iphones im getting around 480mbps, best of all i dont get any disconnects due to firmware updates! So overall speeds and coverage is much better, no disconnects and i also saved money which is a crazy amount cheaper without their whole home wifi halo 3!

A few things to note if you mostly use wifi then just get 500mbps instead of 900mbps i tried their 900mbps theres alot of fluctuation and your paying more so its not worth it unless your using a wired connection theres no point in getting 900mbps.

As for routers the tplink XDR5480 or the tplink Archer AX73 are solid choices which arent too expensive and also make sure you check if your laptop or pc is using a wifi6 network card. If not you can upgrade your laptop or pc's network cards. Im using Intel AX200 Wi-Fi 6 on both my pc and laptops.

Overall very happy! Hope this helps!
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BT broadband review
by Maria ch
Excellent
  • Package price
    4.5/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
Since I have been with BT for a couple of days the smart hub 2 it's been excellent 100%. Downloads very quick there's no lag in the connection what so ever. Thankyou
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  • Matt
    Had no speed issues since switching to BT
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BT broadband review
by Philomena Carolan
No internet connection.
  • Package price
    1.0/5
  • Customer service
    4.5/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    2.0/5
Review
We have been BT customers for as long as I can remember, there is nothing wrong with our landline, we had a new cable in January this year as the old cable was older than me :)
The problem is, broadband, We have been given the BT SmartHub 2 the engineer was here all day, even though his time slot was 8-1, he was out in the Green box fixing in new ports but, that has done nothing, we were sent a mini hub to tide us over until all was fixed but, that doesn't work either, my sister has a Three-UK SIM card and that is how I am accessing the internet, I am waiting for a SIM card myself and will close our broadband with BT and just have our landline, totally useless. Even if customer services did bend over backward and so did Paul, the last engineer we had, Ryan Carson was good too.
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BT broadband review
by Anthony watts
Pure greed
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
25% in two years rise in my BT 900 plan and you never get near that speed. Hope you lose all of your loyal customers with your greed.
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