BT Broadband

BT Broadband Reviews

Is BT Broadband any good?

BT Smart Hub

Today's Best BT Deals

Our broadband deals are often cheaper than going direct

Fibre Essential Only

New customers only | Free access to BT Wi-Fi hotspots
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • £10 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £27.99
  • per month
  • 1st year total £345.88
 
Offer ends 29th July

Fibre 1 Only

New customers only | Online exclusive
  • 50Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £28.99
  • per month
  • 1st year total £347.88
Offer ends 29th July

Fibre 2 Only

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £32.99
  • per month
  • 1st year total £395.88

Fibre Essential

New customers only | Free access to BT Wi-Fi hotspots
  • 36Mb average* speed
  • Unlimited
fibre broadband
  • £10 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £32.99
  • per month
  • 1st year total £405.88
 
Offer ends 29th July

Fibre 1

New customers only | Online exclusive
  • 50Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £33.99
  • per month
  • 1st year total £407.88

Fibre 100

New customers only | Free access to BT Wi-Fi hotspots
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • £9.99 delivery
Buy now
  • £34.99
  • per month
  • 1st year total £429.87
 
Offer ends 29th July

Fibre 2

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £37.99
  • per month
  • 1st year total £455.88

Fibre 100 only

New customers only | Free access to BT Wi-Fi hotspots
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • £9.99 delivery
Buy now
  • £39.99
  • per month
  • 1st year total £489.87
 
Offer ends 29th July

Entertainment + Fibre 2

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • £20 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £43.99
  • per month
  • 1st year total £583.88

Fibre 900 only

New customers only | Free access to BT Wi-Fi hotspots
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • £9.99 delivery
Buy now
  • £49.99
  • per month
  • 1st year total £609.87
 
Offer ends 29th July

Sport + Fibre 2

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • £20 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £52.99
  • per month
  • 1st year total £655.88

Fibre 900

New customers only | Free access to BT Wi-Fi hotspots
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • £9.99 delivery
Buy now
  • £54.99
  • per month
  • 1st year total £669.87
 
Offer ends 29th July

Big Sport + Fibre 2

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • £20 setup fee
  • 24 month contract
  • Free delivery
Buy now
  • £77.99
  • per month
  • 1st year total £955.88

BT Features

What is 'BT Complete Wi-Fi’?

BT Smart Hub2 with BT Wifi Complete

BT offer an additional service called ‘Complete Wi-Fi’. It comes with a ‘strong signal guarantee’, so BT promise that you'll have a seamless Wi-Fi reception in every room in your home. To get you started, BT will supply you with the latest Smart Hub 2 and a single Wi-Fi disk, to boost your Wi-Fi signal. If your Wi-Fi is not seamless, BT will send you an additional two Wi-Fi discs free of charge.

If after 3 months you aren't able to get at least 10Mbps in every room of your house, you can claim a one-off credit of £100 (poor speeds due to broadband faults are exempt from this offer). Prices vary, but you can expect to pay around £7 extra per month if you add this feature to a new contract.

BT Smart Hub router

BT Smart Hub

The BT Smart Hub is an amazing bit of kit. It's class leading and the best bundled broadband router currently available. It’s almost identical to its bigger brother the BT ‘Smart Hub 2’ (see details below). It now comes FREE with any BT Broadband package (Standard ADSL Broadband).

The BT Smart Hub can be purchased separately if you want to improve your current Wi-Fi, but it will cost £129 + P&P. BT stipulate that their Smart Hub is not compatible with other ISP’s, however user reports demonstrate that it will also work with Plusnet Broadband (Plusnet are owned by BT). Customers who were outside of their contract period with BT before the 13th December 2019 are able to keep their Smart Hub and use it with Plusnet Broadband to avoid BT’s out of contract prices (see 'Ownership of hubs' below for further details). Note: The BT Smart Hub will not work with BT ‘Complete Wi-Fi’.

BT review logo

BT Pros & Cons

Key features for BT packages

BT Pros

  • Widely available
  • Excellent Wi-Fi Router
  • Ofcom reported only 7 fixed broadband complaints per 100,000 users in Q2 2020

BT Cons

  • Can be pricey if not within contract
  • Short term contracts for students only
  • Best incentive deals for new customers

Smart Hub specifications:

1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL, ADSL2+ and VDSL2
3 Network protocol - IPV4 and IPV6
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz (3x3 11n MIMO), 5GHz (4x4 11ac)
6 Data transfer rate - Max Physical interface rates are: 2.4GHz = 217Mbs | 5GHz = 1733Mbs
7 Beamforming (Implicit and Explicit Beamforming)
8 7 internal antennas (3x2.4GHz, 4x5GHz)
9 Data transfer rate between LAN to WAN, then 1G or WAN max line speed up to 300mbits
10 4 x 1 Gigabit ethernet ports
11 USB 2.0 1
12 1 x RJ45
13 Encryption WPA2, WPA (Auto)

BT Smart Hub 2 router with Fibre1 & Fibre2

BT Smart Hub 2

The BT Smart Hub 2 offers very similar features to the Smart Hub 1 and now comes free with any BT Fibre broadband package. Both the Hub 1 & 2 offer dual band Wi-Fi, but as the Hub 2 is designed for use with BT’s ‘Complete Wi-Fi system’ it’s not possible to split the SSID names for 2.4Ghz and 5Ghz. This won't bother most users, but if you want to have two independent network names, it’s not possible with the Smart Hub 2 (Note: If you don’t know what an SSID is then you don’t need to be concerned about this).

BT Smart Hub 2 – Dect phone compatible

One of the key benefits of the Hub 2 is the inclusion of dect phone compatibility built into the router. This means if you have any CATiq 2.1 compliant dect phones, they will work with the Smart Hub 2 without the need for an additional phone base station - How smart is that!

Smart Hub 2 specifications:

1 Same specifications as the BT Smart Hub (see above)
2 Compatible with BT’s ‘Complete Wi-Fi’ service
3 Dect phone compatible (Catiq 2.1)

FREE Access to over 5 million BT Wi-fi hotspots

BT Wi-Fi-Hotspot

When you become a BT Broadband customer, you'll gain access to over 5 million BT Wi-fi hotspots across the UK - very handy if you're low on mobile data or regularly travel. www.bt.com

FREE BT Call Protect

Call protect is designed to automatically divert known nuisance callers to a junk voicemail. It’s extremely effective and simple to use. You can also choose to block numbers by type, ie. international or withheld numbers. If a nuisance caller manages to contact you, it’s simple to bar them - just dial 1572 and follow the voice options to block the caller. Future calls from the same number will automatically be sent to a junk voicemail. BT call protect is free and is included with your BT landline.

FREE BT Parental Controls (optional)

BT Parental Controls is designed to help keep your family safe online. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. The same safety filters also apply if you sign into BT Wi-Fi with your BT ID. It’s easy to setup and to manage. It’s preferable that you use a BT Hub router, but you don’t have to. To use the BT Parental Controls with your own router you would just need to update your router to use BT’s DNS settings.

FREE BT Cloud storage (up to 1TB of free cloud storage)

All BT Broadband packages come with BT Cloud. It's similar to alternative services like Apple iCloud, Google Drive & Dropbox and is a handy way to backup, share and store important files. BT Cloud is compatible with PCs, Android tablets & phones, iPhones, iPads, Windows phones and a recent update to the Mac iOS has improved the MAC iOS experience. You'll get 10GB of free storage with Broadband Unlimited, 200GB of free storage with Fibre 1 or 1TB with Fibre 2.

FREE BT ‘Stay Fast Guarantee’

Before you agree your new broadband contract with BT, they will advise you of your estimated download speed and minimum download speed (also classed as your guaranteed speed). If your broadband falls below your guaranteed speed and is not fixed within 90 days, you can claim a £20 reward card. A maximum of four claims per year can be made.

BT TV – Optional extra

BT TV

BT Offer a wide variety of flexible TV packages that you can swap and change every month. BT TV comes with a set top box that lets you pause, rewind and record up to 300 hours of TV. It also includes access to built in apps like; Netflix, NowTV, Amazon Prime Video & BT Sports. Note: All bolt-ons have a 1-month minimum term and renew automatically until cancelled.

Ofcom Voluntary codes of practice for broadband speed

In addition to BT’s ‘Stay Fast Guarantee’, BT have also signed up to Ofcom's Voluntary 'Code of practice for broadband speed'. This stipulates that if your broadband speed falls below your guaranteed minimum speed, and has not improved within 30 days of reporting the fault, you can leave your contract without being subjected to any early termination charges. You can read more about the right to exit (RTE) process on our broadband speed test page.

How much is BT Line rental?

BT phone line rental is £20.20 per month. If you sign up for any BT broadband and calls package, this will be included in your package price.

Can I buy my own BT ‘Complete Wi-Fi’ disks?

Yes! But they're an expensive way of boosting your Wi-Fi when purchased individually. BT ‘Complete Wi-Fi’ is not compatible with the first-generation Smart Hub, so you'll need to have a Smart Hub 2 - currently priced at £100. Then, each additional Wi-Fi disk will cost a further £100. One disk is likely to get you full Wi-Fi coverage, but if you live in a multi-storey or large house, we would advise adding a package to your contract as BT offer up-to 3 FREE Wi-Fi disks. The main benefit of buying your own disk is that you don’t need to return them at the end of the contract. If you plan to stay with BT for a long time, it may be worth investing in your own new or pre-owned equipment (see ownership of hubs below for further details). Note: If you're using equipment that's been separately purchased by you and is not owned by BT, the 'Stay Fast Guarantee' (see above) doesn't apply. Visit the BT Shop www.bt.com

BT’s new ownership rules – Can I keep my Smart Hub?

As of 13th December 2019, BT changed their rules regarding the ownership of equipment at the end of a contract. We commend BT’s approach as it will reduce what is sent to landfill. We understand that this will irritate some customers who would prefer to use their Smart Hub with another provider. However, BT stipulate that their Smart Hub is not compatible with other ISP’s. Although, we do know that it will work with Plusnet Broadband (who are owned by BT). Those with contracts taken out after 13th December 2019 won't be able to retain their Smart Hub to use with Plusnet. At the end of your BT contract you have 60 days to return their equipment in the pre-paid jiffy bag supplied by BT. Alternatively, it can be handed in at any EE store. This ownership rule applies to the following equipment: BT Broadband Hubs (Hub 4, Smart Hub, and Smart Hub 2) and TV Boxes (Z4, G4 and G5). It's not applicable to Hubs and Wi-Fi Discs that have been purchased outright.

Can I get BT broadband without a phone line?

With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband, the last part of the connection from the telephone exchange to your property still uses the phone line. To get BT broadband without a phone line, you'll need to have access to 'Full Fibre Broadband' - often referred to as 'fibre to the premises' (FTTP) or 'Cable Broadband' like Virgin Media. The availability of FTTP broadband is rapidly increasing and to-date (June 2020) BT FTTP has an 8% UK coverage. But, it still has a long way to go to match the 91% coverage that BT fibre to the cabinet (FTTC) network currently enjoys in the UK. If you're in a city or built up area, you're more likely to have the option of getting broadband without a phone line.

How long will it take to switch my broadband provider to BT?

From the moment you order your new BT broadband online, to the date of installation it's usually no more than 14 days. This does not mean that you will be without service for 14 days. The switch over process is normally completed within 30 minutes on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

BT Broadband Reviews

The good the bad and the ugly. Read honest BT broadband reviews
Compare Top 10 ISP Reviews

1.1
190 reviews
Post review
  • 5
  • 9
  • 6
  • 14
  • 161
  • Package price
    1.3/5
  • Customer service
    1.2/5
  • Broadband speed
    1.7/5
  • Overall satisfaction
    0.9/5
BT broadband review
by Mervelee Myers 1 month ago
Satisfied BT Customer
  • Package price
    3.5/5
  • Customer service
    5.0/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    5.0/5
Review
I have been a BT Customer for the past 12 years and anyone who knows me can verify, I am advocate of speaking out for my rights to get the services that am paying for. Because if we are not proactive in knowing our rights and making sure we get our entitlements, some will take advantage of us. So, yes I have had to raise concerns about the service to BT and my no nonsense approach will the result am looking for.
For you to understand why I like the consistency, familiarity and continuity that BT offers is the fact that I have disabilities. Therefore, BT can be recognise as an Industry catering for the needs of their diverse users of services. For a person with disabilities, it is reassuring that our needs are met to allow me to get the most from the services am paying for to carry out business and leisure activities.
I am sharing my BT experiences from the perspectives of how am empowered to take part in the matters that are important to me, helping me to live a life that is most fulfilling despite my deficits and limitations. So, I have my Packages with BT. I also have a GMAIL because this is more effective.
I have had contacts via telephone, and when the Technicians have to visit, their work is of the highest standards in the eyes of a Lay Person who has to trust them to do the work they are trained for. I am treated with utmost respects in my home, and given explanations for the reasons they perform certain functions.
Let me say thanks to RAY from BT Open Reach who done an excellent job today. The future of the younger generations are secure with the work of the experts and professionals passing down the ages.
Thanks BT for helping me to empower myself.
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BT broadband review
by Schilly 1 month ago
I'd leave ZERO stars if I could!
  • Package price
    -1/5
  • Customer service
    0.5/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
I'd rate my experience ZERO if I could. Ordered mid April... it’s now mid June. Initial activation date was cancelled as more work needed. BT lied over & over again, and tried to fob me off. Complaint is ongoing.
Despite OpenReach surveying, planning visiting twice, complex engineering taking the line to the adjacent property, the engineer (who didn’t turn up for the initial appointment) failed to actually take the line into, was is under 15m, to the property. Gross incompetence!
Numerous calls with BT to try to get the problem sorted and then receive an email, and SMS, to say my line has been ‘Activated’, ‘Ready to Use’ and BT 'Hope I'm enjoying it'. As OpenReach and BT have closed the matter, all BT can do is raise it as a 'fault'. A fault on a line I don't even have! Presumably I will now be charged for a line I don't have. Now it's beyond GROSS INCOMPETENCE.. it's unbelievable. BT Customer service worse than useless!
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BT broadband review
by MU 1 month ago
BT's service is appalling
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    2.5/5
  • Overall satisfaction
    0.5/5
Review
BT's service is appalling to the point of being fraudulent. I have had 9 visits by incompetent workmen who in most cases could not complete the work they came to do. I have also had 2 appointments cancelled without any notification. It's now 4 months since I started the contract and I still do not have the full service I paid for. Customer service is unhelpful and do not care if your installation is working but are only concerned with your payments. I have been lied to about the cost of the service and given incorrect information about future increases. I believe they are knowingly defrauding elderly users such as myself and will be reporting BT to Ofcom.
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BT broadband review
by Kai Philips 2 months ago
Absolute joke.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Although we have the 150mb package. It seems to be impossible to keep ping below 200ms. Even when I'm playing with my friends who live local or even in the same country. Above that, we lost wifi for almost 4 months and are only told not to pay for it with no compensation. Its a joke and I'm sick and tired of this company and their poor connectivity and overall useless coverage. 3 discs and the latest wifi. DO NOT TOUCH BT AT ALL!
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BT broadband review
by Gay Nor 4 months ago
A load of crap
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Equipment charges are a rip off. I have been paying BT nearly £90 a month for 18 months.
Rip of f!!!!!!!!!!
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BT broadband review
by PPPPP 4 months ago
Avoid
  • Package price
    1/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Avoid, Avoid, Avoid, Avoid. BT. They will not look after you as they promise, all they want is to place you on to a contract for 18 months and supply you with rubbish Broadband 💩 waste of time. Remember your paying for this service. If they find out your leaving they will for sure cut your broadband off and still want to charge you. Do not become a customer Avoid.

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