Virgin Media Broadband Reviews

Virgin Broadband Reviews

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Virgin Media Broadband

Today's Best Virgin Media Deals

Our broadband deals are often cheaper than going direct

Ultrafast M100 Broadband + Phone

New customers only | £0 Set Up
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £26
  • per month
  • 1st year total £312
 

Ultrafast M200 Broadband + Phone

New customers only | £0 Set Up
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384
 

Big bundle

New customers only | Fixed broadband price for length of contract
  • 54Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £33
  • per month
  • 1st year total £431
 

Big Oomph bundle

New customers only | Fixed broadband price for length of contract
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £33.99
  • per month
  • 1st year total £442.88
 

Ultrafast M350 Broadband + Phone

New customers only | £0 Set Up
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £38
  • per month
  • 1st year total £456
 

Big bundle + Drama Pick

New customers only | Fixed broadband price for length of contract
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £36.99
  • per month
  • 1st year total £478.88
 

Superfast M50 Broadband

New customers only | QuickStart Self-Install Service Available
  • 54Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £38
  • per month
  • 1st year total £491
 

Lightning Fast M500 Broadband + Phone

New customers only | £0 Set Up
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £44
  • per month
  • 1st year total £528
 

Ultrafast M100 Fibre Broadband

New customers only | QuickStart Self-Install Service Available
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £44
  • per month
  • 1st year total £563
 

Bigger bundle

New customers only | Fixed broadband price for length of contract
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £49
  • per month
  • 1st year total £623
 

Big Oomph bundle + Drama Pick

New customers only | Fixed broadband price for length of contract
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £49.99
  • per month
  • 1st year total £634.88
 

Ultrafast M200 Fibre Broadband

New customers only | QuickStart Self-Install Service Available
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £50
  • per month
  • 1st year total £635
 

Bigger Oomph bundle

New customers only | Fixed broadband price for length of contract
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £57
  • per month
  • 1st year total £662
 

Ultrafast M350 Fibre Broadband

New customers only | QuickStart Self-Install Service Available
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £56
  • per month
  • 1st year total £707
 

Ultrafast M500 Fibre Broadband

New customers only | QuickStart Self-Install Service Available
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £62
  • per month
  • 1st year total £779
 

Bigger bundle + Movies

New customers only | Fixed broadband price for length of contract
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £62
  • per month
  • 1st year total £779
 

Bigger bundle + Sports

New customers only | Fixed broadband price for length of contract
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £69
  • per month
  • 1st year total £863
 

Bigger Oomph bundle + Movies

New customers only | Fixed broadband price for length of contract
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £70
  • per month
  • 1st year total £875
 

Bigger Oomph bundle + Sports

New customers only | Fixed broadband price for length of contract
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £77
  • per month
  • 1st year total £959
 

Bigger bundle + Sports & Movies

New customers only | Fixed broadband price for length of contract
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £79
  • per month
  • 1st year total £983
 

Bigger Oomph bundle + Sports & Movies

New customers only | QuickStart Self-Install Service Available
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £87
  • per month
  • 1st year total £1079
 

Ultimate Oomph bundle

New customers only | Fixed broadband price for length of contract
  • 630Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £89
  • per month
  • 1st year total £1103
 

Virgin Media Features

How do I switch my broadband to Virgin Media?

Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to Virgin Media broadband and your contract has ended, you can go ahead and place your order with Virgin Media. If you don't already have Virgin fibre cable going to your property, an engineer appointment will be arranged for it's installation (if you are unsure about the disruption that installation will cause, you can arrange a pre-installation visit from an engineer). We recommend that you wait to cancel your services with your current provider until your Virgin Media appointment has been made. If you're ready to start looking for a Virgin Media broadband deal, just enter your postcode into our broadband availability checker to see which Virgin Media broadband deals are available in your area.

How long will it take to switch my broadband provider to Virgin Media?

If you and your property are new to Virgin Media, you can expect to be offered an engineer visit for fibre cable installation within approximately 14 days of placing your order. It may take longer if Virgin Media have to seek permission from the owners of other properties effected by the installation, for example in the case of shared access. If your property already has Virgin Media fibre cable, you could be eligible for their Quickstart service, which could see you up and running within as little as 4 days.

Virgin Media review logo

Virgin Media Pros & Cons

Key features for Virgin Media packages

Virgin Media Pros

  • No phone line required
  • No satellite dish required for tv
  • Free WiFi on the London Underground

Virgin Media Cons

  • Installation and activation fees may apply
  • Some digging may be necessary to get the fibre cable to your property
  • No static IP option for residential customers

Can I keep my telephone number if I switch to Virgin Media broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

Can I get Virgin Media broadband without a phone line?

Virgin Media don’t use BT’s infrastructure, instead, they use their own cable network so you don't need a traditional copper phone line. Virgin can supply a broadband only package, but the best offers are for customer's combining TV, phone and broadband. Virgin broadband is not available to all properties in the UK but, if you're in a city or built up area, you are more likely to have the option of getting broadband without a phone line. Other providers like Vodafone, B4RN and BT have options of FTTP (Fibre to the Premises) which does not require a phone line.

Virgin Media – Static IP address

If you switch to a Virgin Media residential broadband package you’ll be supplied with a dynamic IP address. This is standard practice with many ISP’s and is fine for most residential customers. However, those that require a static IP address for e.g. online webcams, security cameras or hosting their own webserver will need to switch to a Virgin Media business package. Virgin’s most basic business package doesn’t offer the option of adding a static IP address, customers would have to opt for ‘Voom Fibre 2’ or higher. The ‘Business Voom Fibre 2’ package is £47 + vat per month for a 350Mbps broadband only plan (minimum 2-year contract applies). If you want a free static IP address, we recommend Zen Broadband. Alternatively, Plusnet offer residential customers the option of a static IP address for free (£5 setup fee applies). However, neither of these alternative providers offer any TV packages.

Will there be any loss of service if I switch to Virgin Media broadband?

If you're switching to Virgin Media, it is advisable to co-ordinate cancellation of services with your current provider with the activation of your Virgin Media package, allowing a small overlap to minimise loss of service. Before ordering Virgin Media broadband, please check the cancellation notice required by your current provider.

Virgin Media Broadband Reviews

The good the bad and the ugly. Read honest Virgin Media broadband reviews
Compare Top 10 ISP Reviews

1.0
427 reviews
Post review
  • 4
  • 4
  • 10
  • 75
  • 339
  • Package price
    1.2/5
  • Customer service
    0.8/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    0.8/5
Virgin Media broadband review
by Diddy 12 hours ago
They try to stick you with an 18 month contract when moving homes against your consent!
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    2.5/5
  • Overall satisfaction
    0.5/5
Review
Either gross incompetence or borderline fraudulent intentions: I was set up with an 18 month contract (and at a high price at that) which I never agreed to. The movers team agent confirmed I would be on a monthly rolling setup. I was also promised to have access to new customer discounts for a new contract after the move, which I didn't have access to, because all teams refused to honour the promise and would refuse ownership of a resolution. Instead I was in a catch 22 situation transferred between teams. I took 4 hours of phone calls to find out nobody would own a solution and I closed my account. Never again.
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Virgin Media broadband review
by Johnathan Phan 4 days ago
Ban them from operating
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
1 - They screwed up my move date. I set a move from my home, they asked for confirmation and I told them to move it. They did, however they only moved the reconnection date and not the disconnection date. This resulted in 7 days of no internet.

2 - On the connection date, they told me there was a signal problem on the line. They then proceeded to tell me they needed to put in a new cable. They couldn't tell me when. I then phoned them to be told it would be 3 weeks later.

3 - Today is that 3 weeks later. They still have not fixed it and have rescheduled what they called a repull to 2 weeks from today!

4 - They tell me if I cancel now that I am subject to early disconnection charges!
Total scam, avoid like the plague. Run and dont look back.
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Virgin Media broadband review
by Lee 4 days ago
Not interested
  • Package price
    1.0/5
  • Customer service
    1.0/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.0/5
Review
4 days now with no Internet. Tests done and re done security questions answered multiple times. Time wasted trying to get someone to understand I've done every test, then finally customer services get tech guys to call me. Guess what private number rung and rung off before I had chance to answer. Tech guy job done.
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Virgin Media broadband review
by lukas tatek 11 days ago
The worst! They are just not interested
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    0.5/5
Review
Where to begin? (Clue - dont even think about signing up. Move on, find a different provider). The below letter, should give you an idea of our nightmare. (Despite my complaint being logged they threatened us with court action if we didnt pay the withheld £167 cancelation fee. Not wanting a bad credit reference we gave in to their bullying tactics to be free of them and peace of mind. Deplorable treatment of "customers".

Account no: 740228901

Regarding the above account number at the address of xxxxxx Road, EN5 xxx.

From your letter dated 12 Feb I see that we have been charged £167.92 cancelation fee.
Let me explain why we will not be paying this.
The service provided by Virgin Media has been not fit for purpose. We both work from home. Both of us found that our laptops kept disconnecting from the wifi, our Teams and Zoom calls kept dropping. This was embarrassing and unacceptable, not to mention we both lost work we had spent a lot of time on.

We called many times, to lodge complaints and try and get Virgin to do something about it. However, after listening to answering machine messages and dreadful muzak for hours we were usually cut off, or, if someone did answer, then they said they would put us through to someone else, and then we were cut off! As you can imagine, having an internet service that keeps cutting you off is one thing, but when the service provider keeps cutting you off as well, when you try and speak to them, well, that’s the final straw.

So over many months we probably spent a small fortune on phone calls, and got through only once I believe to lodge a complaint. We had an engineer round who did nothing else than apologise but the service did not improve, although once I did manage to remain on a video call for almost 25 minutes before I was disconnected.
Very frustrating, when the service you pay for doesn’t work and the service provider is not available to listen to your issues. So nothing changed. In the end, both myself and my wife, bought, at our own expense, data packages for both our mobile phones, and used these to connect our laptops to in order to be able to work from home.

So as you can see, the service provided by Virgin, such that it was, was not fit for the purpose that we intended it for. Secondly, we had little ability to make contact with the service provider to raise the issue. When we did manage to get through, nothing was done. We have had to pay a second service provider to provide the service that we were already paying Virgin to provide.

I believe we were in fact miss-sold this broadband service by Virgin as the quality was clearly not good enough for daily use and its intended purpose.

Therefore, we will not be paying your cancellation fee, and are considering notifying trading standards to recover further costs we have paid to Virgin for a service that we were miss-sold, that was not usable as intended and that Virgin did nothing to remedy. We are now with BT and have no issues at all. Moreover, when we call them, someone actually answers the phone.

Regards,


Lukas Tatek.
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Virgin Media broadband review
by Tariq Kaleem 14 days ago
The worst internet provider.
  • Package price
    3.0/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
The worst internet provider. Very slow at times and occasionally no internet at all. Very, very poor connectivity to few rooms only. Cannot get anybody on phone to complain.
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Virgin Media broadband review
by Jenifer 15 days ago
Never Again
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Today I cancelled my contract and opted to pay the cancellation fee due to the absolutely awful WiFi connection. This, only after about 3 months with Virgin Media. Speeds have been as low as 1.00 mbps download with 0.03 mbps upload anywhere in the house except in the room in which the media box is located (just retested and 5.51 mbps download and 0.07 mbps upload). This, the advisors at Virgin Media (Virgin) say, is what Virgin are contracted to provide and are therefore fulfilling their part of the contract. The only guarantee Virgin provide for full speed, in my case 108 mbps download and 10 mbps upload, is if a device is connected using a ethernet cable. How archaic is this? No apologies provided by the advisors to whom I spoke, just a reiteration of the fact the contract is being met and a suggestion to purchase a booster for each room. Yes, boosters would have been cheaper than cancellation, but on principle the situation is unacceptable and not fair treatment for the customer.

I did not have guaranteed WiFi in each room with my previous provider BT, in fact I only had download speeds of 14 mpbs, but yet I was able to comfortably attend virtual meetings, stream Netflix, YouTube and other services with limited interruption. If Virgin's speeds were comparable to what I was getting from BT, I would have been frustrated but sucked it up. How anywhere near 1.00 mbps could be acceptable however and brushed off with a suggestion to pay an additional monthly charge for boosters is just unfathomable.

How is this company regulated? How do they get away with treating customers in this way? It's easy to explain contractual terms but surely this must be measured against providing the best service possible to customers. Unfortunately, nothing about this service has been good.

I never write a review but this is one I will shout from the mountain top to anyone who will listen. Stay FAR AWAY from Virgin Media unless you are willing to accept the full implications of their terms. Hopefully this review will help you to understand those in simple terms
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