On discovering that the broadband cable to my house had been cut, I arranged for an engineer to come to fix it - he was very helpful, and explained the issue to me (a cable had been removed further down the line and would need to be "repulled"). After that initial positive experience, it's been all downhill. I have been on endless phone calls, and am always assured that an engineer is on the way, but after more than a month, no engineer has arrived. I've spent many hours on the phone, and many more hours waiting for the engineer. When I tried to file a complaint, within an hour I received an email to say that the complaint had been resolved but there had been no resolution from my point of view. When I tried to cancel my contract, I got passed from department to department until I arrived back at the start again (an hour and a half later). I would recommend steering well clear of this company!