Virgin Media Broadband Reviews

Virgin Broadband Reviews

Is Virgin Broadband any good?

Virgin Media Broadband

Today's Best Virgin Media Deals

Our broadband deals are often cheaper than going direct

Offer ends 30th September

Ultrafast M100 Fibre Broadband

New customers only | Online exclusive
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24
  • per month
  • 1st year total £288
Offer ends 30th September

Ultrafast M200 Fibre Broadband

New customers only | Online exclusive
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £28
  • per month
  • 1st year total £336

Ultrafast M100 Broadband + Phone

New customers only | Fixed broadband price for length of contract
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £27
  • per month
  • 1st year total £359
 
Offer ends 29th September

Big bundle

New customers only | £50 Bill Credit or 6 bottles of Virgin wines
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29.99
  • per month
  • 1st year total £359.88
Offer ends 30th September

Ultrafast M350 Fibre Broadband

New customers only | Online exclusive
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384

Ultrafast M200 Broadband + Phone

New customers only | Fixed broadband price for length of contract
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £33
  • per month
  • 1st year total £431
 
Offer ends 30th September

Ultrafast M500 Fibre Broadband

New customers only | Online exclusive
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £36
  • per month
  • 1st year total £432
Offer ends 29th September

Big bundle + Drama Pick

New customers only | £50 Bill Credit or 6 bottles of Virgin wines
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £36.99
  • per month
  • 1st year total £443.88
Offer ends 29th September

Big Oomph bundle

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £37.99
  • per month
  • 1st year total £455.88

Superfast M50 Broadband

New customers only | £0 Setup Cost
  • 54Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £38
  • per month
  • 1st year total £456
 

Ultrafast M350 Broadband + Phone

New customers only | Fixed broadband price for length of contract
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £39
  • per month
  • 1st year total £503
 
Offer ends 29th September

Big Oomph bundle + Drama Pick

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £44.99
  • per month
  • 1st year total £539.88

Lightning Fast M500 Broadband + Phone

New customers only | Fixed broadband price for length of contract
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • £35 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £45
  • per month
  • 1st year total £575
 
Offer ends 29th September

Bigger bundle

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £49
  • per month
  • 1st year total £588
Offer ends 29th September

Bigger Oomph bundle

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £57
  • per month
  • 1st year total £627
Offer ends 29th September

Bigger bundle + Movies

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £62
  • per month
  • 1st year total £744
Offer ends 29th September

Bigger bundle + Sports & Movies

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £69
  • per month
  • 1st year total £828
Offer ends 29th September

Bigger Oomph bundle + Movies

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £70
  • per month
  • 1st year total £840
Offer ends 29th September

Bigger bundle + Sports

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £72
  • per month
  • 1st year total £864
Offer ends 29th September

Bigger Oomph bundle + Sports & Movies

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £77
  • per month
  • 1st year total £924
Offer ends 29th September

Bigger Oomph bundle + Sports

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £80
  • per month
  • 1st year total £960
Offer ends 29th September

Ultimate Oomph bundle

New customers only | £100 Bill Credit or 16 bottles of Virgin Wines
  • 630Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £89
  • per month
  • 1st year total £1068

Virgin Media Features

How do I switch my broadband to Virgin Media?

Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to Virgin Media broadband and your contract has ended, you can go ahead and place your order with Virgin Media. If you don't already have Virgin fibre cable going to your property, an engineer appointment will be arranged for it's installation (if you are unsure about the disruption that installation will cause, you can arrange a pre-installation visit from an engineer). We recommend that you wait to cancel your services with your current provider until your Virgin Media appointment has been made. If you're ready to start looking for a Virgin Media broadband deal, just enter your postcode into our broadband availability checker to see which Virgin Media broadband deals are available in your area.

How long will it take to switch my broadband provider to Virgin Media?

If you and your property are new to Virgin Media, you can expect to be offered an engineer visit for fibre cable installation within approximately 14 days of placing your order. It may take longer if Virgin Media have to seek permission from the owners of other properties effected by the installation, for example in the case of shared access. If your property already has Virgin Media fibre cable, you could be eligible for their Quickstart service, which could see you up and running within as little as 4 days.

Virgin Media review logo

Virgin Media Pros & Cons

Key features for Virgin Media packages

Virgin Media Pros

  • No phone line required
  • No satellite dish required for tv
  • Free WiFi on the London Underground

Virgin Media Cons

  • Installation and activation fees may apply
  • Some digging may be necessary to get the fibre cable to your property
  • No static IP option for residential customers

Can I keep my telephone number if I switch to Virgin Media broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

Can I get Virgin Media broadband without a phone line?

Virgin Media don’t use BT’s infrastructure, instead, they use their own cable network so you don't need a traditional copper phone line. Virgin can supply a broadband only package, but the best offers are for customer's combining TV, phone and broadband. Virgin broadband is not available to all properties in the UK but, if you're in a city or built up area, you are more likely to have the option of getting broadband without a phone line. Other providers like Vodafone, B4RN and BT have options of FTTP (Fibre to the Premises) which does not require a phone line.

Virgin Media – Static IP address

If you switch to a Virgin Media residential broadband package you’ll be supplied with a dynamic IP address. This is standard practice with many ISP’s and is fine for most residential customers. However, those that require a static IP address for e.g. online webcams, security cameras or hosting their own webserver will need to switch to a Virgin Media business package. Virgin’s most basic business package doesn’t offer the option of adding a static IP address, customers would have to opt for ‘Voom Fibre 2’ or higher. The ‘Business Voom Fibre 2’ package is £47 + vat per month for a 350Mbps broadband only plan (minimum 2-year contract applies). If you want a free static IP address, we recommend Zen Broadband. Alternatively, Plusnet offer residential customers the option of a static IP address for free (£5 setup fee applies). However, neither of these alternative providers offer any TV packages.

Will there be any loss of service if I switch to Virgin Media broadband?

If you're switching to Virgin Media, it is advisable to co-ordinate cancellation of services with your current provider with the activation of your Virgin Media package, allowing a small overlap to minimise loss of service. Before ordering Virgin Media broadband, please check the cancellation notice required by your current provider.

Virgin Media Broadband Reviews

The good the bad and the ugly. Read honest Virgin Media broadband reviews
Compare Top 10 ISP Reviews

1.0
438 reviews
Post review
  • 4
  • 4
  • 10
  • 79
  • 346
  • Package price
    1.2/5
  • Customer service
    0.8/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    0.8/5
Virgin Media broadband review
by Aaron 4 days ago
Is this a tech company?
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1.5/5
  • Overall satisfaction
    0.5/5
Review
Despite the fact it is a digitally based company Virgin Media seems unable to simply take a discounted contract price and apply it to a monthly bill. For 4 months the company has demanded £46 for a contract of £30. We have had to send contract evidence to VM on at least 3 occasions and the bill is still wrong. Internet speeds are variable from excellent to appalling. However, this outfit is so poor at resolving basic issues that we haven't had the strength to complain about the drop outs. I would reccomend you think carefully about becoming a customer.
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Virgin Media broadband review
by Edward Rose 7 days ago
Worst customer service I've ever experienced
  • Customer service
    0.5/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    0.5/5
Review
Virgin broadband has been the single worst customer experience of my life. Ever since it was installed the connection has been intermittent - disconnecting about 5-10 times per day. This makes it impossible to work from home. I have spent countless hours on the phone to their technical team and every time they just the same thing - tell me to reset my router (which I've done over 10 times), move closer to my router (has no impact) etc. They then run automated tests and tell me there's no problem, as if somehow I'm imagining it.

Then when I went to cancel my connection they told me it would cost £240. I asked them what they would need in order to waive the fee, and a lady called Melanie told me I would have to ring the technical team and get an engineer to visit and be unable to resolve the fault within 30 days. I then asked her why the technical team hadn't sent an engineer on one of my last 4 calls and she told me I didn't meet the criteria. You couldn't make it up. Kafka-esque doesn't even begin to describe it...

They're the worst reviewed broadband provider for a reason and I wish I'd read up on them more before starting our package. Avoid at all costs - as if anything goes wrong their customer service system is just completely impeneterable.
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Virgin Media broadband review
by Kieran 22 days ago
Constant lies and refusal to install
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
PLEASE NEVER ENTER A CONTRACT WITH VIRGIN MEDIA.

I have moved and the Virgin Media team have lied to me over and over again. They're not just incompetent, they are trained to lie and tell you things are happening they have no intention of doing. They contradict one another and blame every other team for failures so nothing is done but they constantly promise solutions they never plan to implement. They're forcing me to stay with them despite providing no assistance and no installation of broadband whatsoever. It's a criminal act and I will seek legal recompense.

When I did the move they said the property was ready for self installation. A lie. Technician comes, there's no plates or cables. Use the online service, they promise an installation before 6. No one turns up. I call customer service: the request was never submitted. This new person promises an installation before 9pm. No one turns up. Phone back this morning. No record of that conversation either. The installation team can't book an installation because the account is open. The calls team says an engineer is coming tomorrow. I call customer services. They say no engineer is coming. I ask can one be sent. They tell me the technician has said the property may not be serviceable. So I ask to be cancelled without charge. They say they can't because it only may be unserviceable. Who can judge this I ask? The area field team. Can I speak to them? No. Can the customer service team speak to them? No. Who could? A line manager but they're all busy wait to be called for 7 hours. I stay on call refusing to leave, a so-called busy line manager speaks to me within 10 minutes. Promises to speak to area field team.

The issue isn't resolved and it's clear Virgin Media have no intention of doing anything about it. Completely unethical and illegal. I'm being forced to pay for a service that is not being provided. And they refuse to release me despite not doing anything...
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Virgin Media broadband review
by J Barbosa 23 days ago
Stay away!!
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
STAY AWAY
Please DO NOT be lured by offers you see by virgin media! They are a horrible, money grabbing business, and I know that is most businesses now but these lot are scum! We brought our first house and decided virgin media were doing a good deal on phone/broadband/tv package so we went with them. After a while we literally had to call them every month as they kept trying to up our direct debit without letting us know. Some months it would go from £50 to £85! It’s a constant argument with them and their customer service is rude as anything! We put up with it for a couple of years because we were tied into a contract but we have tried to leave now and apparently we are still tied into a contract 3 and half years later..but that’s ok not to worry because there is only 4 months left on the contract. We were quoted £147 to be able to cancel and leave them, we wanted to pay it over the phone but we couldn’t and had to wait for it to be taken out of the bank account by them. I have unplugged the tv box and turned the WiFi router and phone off just so that we knew there wouldn’t be any additional charges made up by them. They have now taken out a payment of nearly £250! Even though all the boxes and WiFi router have all been sent back to them! Honestly the worst telecommunications company I have ever dealt with! STAY AWAY!
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Virgin Media broadband review
by Ghanny 26 days ago
Awful customer service and it makes me want to leave
  • Package price
    -1/5
  • Customer service
    1.0/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    1.0/5
Review
Firstly I've been with Virgin Media for many many Years when they used to be called NTL. Firstly i ordered a new remote control for my Virgin TiVo box and i recieved an old battered up remote control with dents, grease and scratches and dusts. How is this new and even hygienic i pay a lot of money for a whole virgin package. Secondly ive been having issues with their fast broadband and everytime i call no one helps. I dont need a technician sent to my home everytime for them to do and say the same thing and it still doesn't work. I don't want to stay on customer service calls for 2 hours waiting to hear the same things again and things i already tried. All i need is a new hub 4 sent to me or just boost my WiFi up a bit considering it doesn't work well and I'm a loyal customer who has every Virgin product. Virgin had amazing service but has been on a very big low recently and i am tempted to leave and go to BT or Sky unless things start to change.
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Virgin Media broadband review
by Riz 1 month ago
Virgin crap service from provider
  • Package price
    3.5/5
  • Customer service
    1.0/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    1.0/5
Review
I ordered fibre 1 month ago and still no service no connection , 3 cancelled engineer appointments waiting full days for them to arrive no courtesy calls to inform reason for cancellation, numerous phone calls where I've been thrown from pillar to post waiting ove 30 mins each time, hung up on calls disconnected, lies fake promises I have terminated my contract. Worst customer service ever recieved diabolical from a communication company who can't even communicate the most simple things, the left hand doesn't no what the right is doing. Poor communication painful stressful please avoid this company I thought I would give them a try but honestly I rather pay £20 more a month and then have this experience, don't be fooled by the speed or price customer service is key.

I wish I could give minus 5 stars that's more appropriate
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