Virgin Media Broadband Reviews

Virgin Broadband Reviews

Is Virgin Broadband any good?

Virgin Media Broadband

Today's Best Virgin Media Deals

Our broadband deals are often cheaper than going direct

Offer ends 10th July

M100 Fibre Broadband

New customers only | Online exclusive
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24
  • per month
  • 1st year total £288
Offer ends 10th July

M200 Fibre Broadband

New customers only | Online exclusive
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £28
  • per month
  • 1st year total £336
Offer ends 10th July

M500 Fibre Broadband

New customers only | Online exclusive
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £36
  • per month
  • 1st year total £432
Offer ends 10th July

M350 Fibre Broadband

New customers only | Online exclusive
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384

M100 Fibre Broadband & Talk Weekends

New customers only
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £25
  • per month
  • 1st year total £335
 

Big bundle

New customers only
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £29.99
  • per month
  • 1st year total £394.88
 

M50 Fibre Broadband & Talk Weekends

New customers only
  • 54Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £28
  • per month
  • 1st year total £371
 

Gig1 Fibre Broadband

New customers only
  • 1130Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £60
  • per month
  • 1st year total £755
 

M200 Fibre Broadband & Talk Weekends

New customers only
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £32
  • per month
  • 1st year total £419
 

Big Bundle + O2 SIM

New customers only
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £37.99
  • per month
  • 1st year total £490.88
 

Big bundle + Drama & Docs

New customers only
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £37.99
  • per month
  • 1st year total £490.88
 

Bigger Bundle

New customers only
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £39.99
  • per month
  • 1st year total £514.88
 

M200 fibre broadband + home phone & O2 SIM

New customers only
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £37
  • per month
  • 1st year total £479
 

M350 Fibre Broadband & Talk Weekends

New customers only
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £37
  • per month
  • 1st year total £479
 

M500 Fibre Broadband & Talk Weekends

New customers only
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £43
  • per month
  • 1st year total £551
 

Bigger Bundle + O2 SIM

New customers only
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £47.99
  • per month
  • 1st year total £610.88
 

M350 fibre broadband + home phone & O2 SIM

New customers only
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £44
  • per month
  • 1st year total £563
 

Big Volt bundle + Drama & Docs

New customers only
  • 362Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £49.99
  • per month
  • 1st year total £634.88
 

Gig1 Fibre Broadband & Talk Weekends

New customers only
  • 1130Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £64
  • per month
  • 1st year total £803
 

M500 fibre broadband + home phone & O2 SIM

New customers only
  • 516Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £49
  • per month
  • 1st year total £623
 

Bigger bundle + Movies

New customers only
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £62
  • per month
  • 1st year total £779
 

Gig1 fibre broadband + home phone & O2 SIM

New customers only
  • 1130Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £81
  • per month
  • 1st year total £1007
 

Bigger bundle + Sports

New customers only
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £72
  • per month
  • 1st year total £899
 

Bigger bundle + Movies & O2 SIM

New customers only
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £74
  • per month
  • 1st year total £923
 

Bigger bundle + Sports & O2 SIM

New customers only
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £84
  • per month
  • 1st year total £1043
 

Ultimate Volt bundle

New customers only
  • 1130Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £85
  • per month
  • 1st year total £1055
 

Biggest TV Bundle

New customers only
  • 108Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £87
  • per month
  • 1st year total £1079
 

Biggest TV Bundle + O2 SIM

New customers only
  • 213Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • £35 delivery
Buy now
  • £99
  • per month
  • 1st year total £1223
 

Virgin Media Features

How do I switch my broadband to Virgin Media?

Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to Virgin Media broadband and your contract has ended, you can go ahead and place your order with Virgin Media. If you don't already have Virgin fibre cable going to your property, an engineer appointment will be arranged for it's installation (if you are unsure about the disruption that installation will cause, you can arrange a pre-installation visit from an engineer). We recommend that you wait to cancel your services with your current provider until your Virgin Media appointment has been made. If you're ready to start looking for a Virgin Media broadband deal, just enter your postcode into our broadband availability checker to see which Virgin Media broadband deals are available in your area.

How long will it take to switch my broadband provider to Virgin Media?

If you and your property are new to Virgin Media, you can expect to be offered an engineer visit for fibre cable installation within approximately 14 days of placing your order. It may take longer if Virgin Media have to seek permission from the owners of other properties effected by the installation, for example in the case of shared access. If your property already has Virgin Media fibre cable, you could be eligible for their Quickstart service, which could see you up and running within as little as 4 days.

Virgin Media review logo

Virgin Media Pros & Cons

Key features for Virgin Media packages

Virgin Media Pros

  • Gig1 Ultrafast cable broadband option with an average download speed of 1130Mbps
  • No satellite dish required for tv
  • Broadband only options - No phone line required

Virgin Media Cons

  • Installation and activation fees may apply
  • Some digging may be necessary to get the cable broadband to your property
  • No static IP option for residential customers

Can I keep my telephone number if I switch to Virgin Media broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

Can I get Virgin Media broadband without a phone line?

Virgin Media don’t use BT’s infrastructure, instead, they use their own cable network so you don't need a traditional copper phone line. Virgin can supply a broadband only package, but the best offers are for customer's combining TV, phone and broadband. Virgin broadband is not available to all properties in the UK but, if you're in a city or built up area, you are more likely to have the option of getting broadband without a phone line. Other providers like Vodafone, B4RN and BT have options of FTTP (Fibre to the Premises) which does not require a phone line.

Virgin Media – Static IP address

If you switch to a Virgin Media residential broadband package you’ll be supplied with a dynamic IP address. This is standard practice with many ISP’s and is fine for most residential customers. However, those that require a static IP address for e.g. online webcams, security cameras or hosting their own webserver will need to switch to a Virgin Media business package. Virgin’s most basic business package doesn’t offer the option of adding a static IP address, customers would have to opt for ‘Voom Fibre 2’ or higher. The ‘Business Voom Fibre 2’ package is £47 + vat per month for a 350Mbps broadband only plan (minimum 2-year contract applies). If you want a free static IP address, we recommend Zen Broadband. Alternatively, Plusnet offer residential customers the option of a static IP address for free (£5 setup fee applies). However, neither of these alternative providers offer any TV packages.

Will there be any loss of service if I switch to Virgin Media broadband?

If you're switching to Virgin Media, it is advisable to co-ordinate cancellation of services with your current provider with the activation of your Virgin Media package, allowing a small overlap to minimise loss of service. Before ordering Virgin Media broadband, please check the cancellation notice required by your current provider.

Virgin Media Broadband Reviews

The good the bad and the ugly. Read honest Virgin Media broadband reviews
Compare Top 10 ISP Reviews

1.0
468 reviews
Post review
  • 4
  • 4
  • 10
  • 84
  • 371
  • Package price
    1.2/5
  • Customer service
    0.8/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    0.8/5
Virgin Media broadband review
by Ali 5 days ago
virgin media broadband
  • Package price
    1.0/5
  • Customer service
    0.5/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    0.5/5
Review
Avoid Virgin Media, they are just thinking about charging you, it is a theft company.
NOT good but BAD BYE virgin media
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Virgin Media broadband review
by Dr S Whipman 26 days ago
Shocking customer service - CRM non-existent
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    0.5/5
Review
Recently looked to renegotiate our broadband contract with Virgin as our old contract had expired and was about to move to a more expensive 'rolling' contract (essential month 19 of a fixed 18 month contract).
First off - if ever you wish to speak with Virgin get ready for a very long wait on the phone.
We had seen the deals online for broadband only for new customers and asked if they could match this deal. Virgin said that those deals are only for new customers.
Hence we gave our 30 day notice that we would leave Virgin.
They then e-mailed inviting us to a special offer. The offer was good so we followed the online instructions and signed up to that offer.
We then got a confirmation e-mail saying that we had taken out a more expensive plan with landline, TV etc (we do not have a landline or own a TV hence need neither service and would not have signed up to them).
More wasted time calling customer services who could not sort the issue out. We made clear that we wished to return to our cancellation.
Since we have received a new hub (I'm guessing for the new contract that we instantly cancelled as it was erroneous) and no notification of proper cancellation.
They are an absolute shambles and a nightmare to deal with.
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Virgin Media broadband review
by D McGovern 1 month ago
Unreliable speeds
  • Package price
    3.0/5
  • Customer service
    1.0/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.0/5
Review
Have fibre broadband Virgin say speeds of 100mb actual speed varies between 1mb and 35mb with reliability anything down to less than 30%. Try another provider before Virgin!!
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Virgin Media broadband review
by Phil 1 month ago
Keep cutting me off for reasons Virgin don't understand
  • Package price
    2.0/5
  • Customer service
    0.5/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    0.5/5
Review
Virgin cut me off again this week without notice. Said that I owed £60, even though Virgin took £52 direct debit last week. So paid an extra £60, then they would not reconnect me as they wanted a further £20. Still disconnected. Ugggh.
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Virgin Media broadband review
by Anil Chilukuri 1 month ago
Charging since 2 months without installation in my property
  • Package price
    -1/5
  • Customer service
    -1/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    1.0/5
Review
I chose Virgin media in March 2022, but they weren't able to finish the installation but still charging the last 2 months without installation. If I request cancellation they are not ready to cancel either.
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Virgin Media broadband review
by S L 1 month ago
Rip off merchants only after your money
  • Package price
    1.0/5
  • Customer service
    0.5/5
  • Broadband speed
    2.5/5
  • Overall satisfaction
    2.0/5
Review
Had an issue with bt sport with tyson fury vs dillain whyte boxing fight. I paid nearly £25 and haven't been able to watch over an hour of the start of the fights, which I had money on under cards. I called customer service and was advised I will not be billed to watch the fight due to this, however I have had a bill today saying I have been charged for this boxing fight even though I was told I wouldn't be! My bill has hit £117 I think this unacceptable when I was told I would NOT be charged for this as I couldn't watch the first hour and half of the events! To add to it my contract for 2 years was £53 per month then creeped upto £63/£64 per month! Then they've kindly said if i would like to stay with them I can keep my deal and go back into THE SAME contract for a whopping £83 per month as I'm not a new customer??? Absolutely ridiculous and they've lost their selves another customer as I am now ending the contract and I'm not paying the £25 obviously as agreed by their agent as they lie and charge you. I literally get a landline I don't use but i was made to have, a TV package which is basically free view channels there's nothing more than repeated chanel 4 plus 1 etc etc etc it's all free stuff they mislead you into thinking you're actually getting something with a TV deal and WiFi. The only thing I use is the WiFi at a now whopping 117 pounds!!! I dont think so. Bye virgin 👋
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