Virgin Media Features
How do I switch my broadband to Virgin Media?
Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to Virgin Media broadband and your contract has ended, you can go ahead and place your order with Virgin Media. If you don't already have Virgin fibre cable going to your property, an engineer appointment will be arranged for it's installation (if you are unsure about the disruption that installation will cause, you can arrange a pre-installation visit from an engineer). We recommend that you wait to cancel your services with your current provider until your Virgin Media appointment has been made. If you're ready to start looking for a Virgin Media broadband deal, just enter your postcode into our broadband availability checker to see which Virgin Media broadband deals are available in your area.
How long will it take to switch my broadband provider to Virgin Media?
If you and your property are new to Virgin Media, you can expect to be offered an engineer visit for fibre cable installation within approximately 14 days of placing your order. It may take longer if Virgin Media have to seek permission from the owners of other properties effected by the installation, for example in the case of shared access. If your property already has Virgin Media fibre cable, you could be eligible for their Quickstart service, which could see you up and running within as little as 4 days.
Can I keep my telephone number if I switch to Virgin Media broadband?
The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.
Can I get Virgin Media broadband without a phone line?
Virgin Media don’t use BT’s infrastructure, instead, they use their own cable network so you don't need a traditional copper phone line. Virgin can supply a broadband only package, but the best offers are for customer's combining TV, phone and broadband. Virgin broadband is not available to all properties in the UK but, if you're in a city or built up area, you are more likely to have the option of getting broadband without a phone line. Other providers like Vodafone, B4RN and BT have options of FTTP (Fibre to the Premises) which does not require a phone line.
Virgin Media – Static IP address
If you switch to a Virgin Media residential broadband package you’ll be supplied with a dynamic IP address. This is standard practice with many ISP’s and is fine for most residential customers. However, those that require a static IP address for e.g. online webcams, security cameras or hosting their own webserver will need to switch to a Virgin Media business package. Virgin’s most basic business package doesn’t offer the option of adding a static IP address, customers would have to opt for ‘Voom Fibre 2’ or higher. The ‘Business Voom Fibre 2’ package is £47 + vat per month for a 350Mbps broadband only plan (minimum 2-year contract applies). If you want a free static IP address, we recommend Zen Broadband. Alternatively, Plusnet offer residential customers the option of a static IP address for free (£5 setup fee applies). However, neither of these alternative providers offer any TV packages.
Will there be any loss of service if I switch to Virgin Media broadband?
If you're switching to Virgin Media, it is advisable to co-ordinate cancellation of services with your current provider with the activation of your Virgin Media package, allowing a small overlap to minimise loss of service. Before ordering Virgin Media broadband, please check the cancellation notice required by your current provider.