Customer service is shocking, i'm currently on hold and have been for 3 hours, in that time i've spoken to two people neither of whom could help me! I pay for the 350 super fibre, i actually get a download speed of 16.9 and upload speed of 4.54, you don't have to be Einstein to know that this is wrong. I have never had signal in half of the house despite getting a booster installed. Furthermore i have never had a bill in 12 months, I have had to resort to phoning up each month to pay whatever they tell me the cost is, despite regular phone calls over this time frame i have this evening found out why i don't get bills, my account has someone else's email address attached to it, someone i've never even heard off and i've been paying £88 a month for this!!! Thankfully im now out of contract and am starting research into an alternative provider!!!