TalkTalk Broadband Reviews

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TalkTalk future fibre 900Mbps
Ends 20th March
Full Fibre 900
New customers only | Online exclusive
  • 944Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £49
  • per month
  • 1st year total £588

Prices may alter during contract*

Ends 20th March
Full Fibre 900
New customers only | Online exclusive
  • 944Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £49
  • per month
  • 1st year total £588

Prices may alter during contract*

Ends 20th March
Full Fibre 500
New customers only | Online exclusive
  • 525Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £39
  • per month
  • 1st year total £468

Prices may alter during contract*

Our review of TalkTalk broadband

Option 1 - Standard ADSL Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. Basic ADSL broadband is only advisable if you use a handful of connected devices for basic TV streaming and browsing the internet. This package is supplied with a free 'HG635 Super Router'.

Option 2 - TalkTalk Fibre 35

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time. This broadband package comes with a free Huawei DG8041W (aka The TalkTalk 'Wi-Fi Hub Black') router.

Option 3 - TalkTalk Fibre 65

Over 6x faster than standard broadband, TalkTalk Fibre 65 has an average download speed of 67Mbps. It comes with a smart 'Wi-Fi Hub Black' router to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

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TalkTalk 'Wi-Fi Hub Black' router specifications | Huawei DG8041W

The TalkTalk 'Wi-Fi Hub Black' router is free when you order 'TalkTalk Fibre 35' or 'TalkTalk Fibre 65. If you sign up for a G.Fast package like 'Fibre 150' or 'Fibre 250' or any FTTP package you will receive the award-winning 'Wi-Fi Hub'. The router looks very similar to the 'Hub Black' which is supplied with fibre broadband. Externally the only distinguishing feature between them is the bronze-coloured insert behind the grill. Despite similar aesthetics, this router is superior in both performance and build quality.

TalkTalk Wi-Fi Hub Black and award-winning ‘Wi-Fi Hub’
1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL2+ and VDSL2
3 Triductor Chipset 'Wi-Fi Hub Black' model | built by Huawei
3 Broadcom Chipset 'Wi-Fi Hub' model | built by Sagemcom
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz Wi-Fi (802.11 a/b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Wave 2
6 7 Internal antennas (3x3 2.4GHz, 4x4 5GHz)
7 Security & Encryption: WPA2 / WPA / WEP | Integrated firewall, WPS enabled
8 4 x 1 Gigabit ethernet ports
9 1 x RJ11 port
10 UPnP (with port forwarding and mapping)
TalkTalk review logo

Advantages of TalkTalk broadband

  • Full Fibre connection straight to your home
  • Multi room TV options + Optional apps like Netflix, Prime and Now TV
  • Wi-Fi Hub black router free with Fibre 35 & 65 broadband. The TalkTalk black router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

Disadvantages of TalkTalk broadband

  • Minimum 18 month contract
  • Non UK-based customer support
  • In the 2023 Ofcom report, TalkTalk received the lowest overall customer satisfaction score among six other major nationwide broadband providers, including BT, EE, Vodafone, Virgin Media, Sky, and Plusnet. Notably, EE secured the highest overall satisfaction score

Read TalkTalk broadband features in more detail

  • TalkTalk Fibre 150 is ultrafast! It comes with the award-winning 'Wi-Fi Hub' router (Sagemcom Fast 5364). TalkTalk Fibre 150 utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

    Option 5 - TalkTalk Fibre 250

    TalkTalk Fibre 250 takes your broadband connection to the next level. It has an average download speed of 290Mbps and comes with the excellent 'Wi-Fi Hub' router. Like the 'Fibre 150' package above, this broadband connection also utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

    Option 6 - TalkTalk Future Fibre - FULL FIBRE

    TalkTalk is currently rolling out its latest flagship broadband product called 'Future Fibre'. By switching to TalkTalk's Fibre to the premises (FTTP) you can achieve a broadband speed of up to 900Mbps.

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  • Absolutely! If you're tech-savvy and want to use your own router, you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on whether the connection type is ADSL or Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels - not all routers can support this. For the less adventurous customer, don't worry! The free 'WiFi Hub Black' router (worth over £110) supplied with TalkTalk Fibre broadband is a clever bit of kit.

  • All internet service providers have to offer customers a cooling-off period. This is normally about two weeks, however, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30-day 'great connection guarantee' is a confident offer from TalkTalk. Here's how it works...

    The 30-day guarantee applies to fibre connections only. Fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receives its equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

    The 30-day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then termination of that service will be included within the guarantee.

  • To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer, it’s advisable to have at least 3Mbps. This would be adequate to stream a standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly, you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet-connected devices. So, if you're streaming TV on two devices and a third device is browsing the internet, you're going to need a combined broadband connection of at least 11Mbps. It's also worth remembering that broadband connection speeds can fluctuate during peak hours (8 pm to 10 pm). If you have multiple devices wanting to stream TV then a fibre broadband package will give you the best experience. Use our broadband speed tester to check your current download speed.

  • With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order a fibre broadband package like 'Fibre 150 Data Only' or an FTTP (Fibre to the Premises) package like; 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

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TalkTalk Broadband customer reviews

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TalkTalk broadband review
by Jean Mullen
Avoid At All Costs
Review
If you value your health and sanity I implore you never use Talk Talk. I joined them 8 months ago and my service hasn't worked more than it has worked. It has not worked now for 2 1/2 weeks and I have been lied to and laughed at, put on hold for 30 minutes and disconnected deliberately on more than one occasion. Now I've told them I want to leave they expect me to pay a termination fee. My health both physically and mentally has declined in the last 8 months
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TalkTalk broadband review
by Denise
Loathsome talktalk
Review
Set up account three years ago with these people and cancelled a few days later after security breech. It was within cooling off period. They allowed me to cancel. Started getting emails saying I owed them money. I knew I did not so ignored it. To make this short, after every four or so months I would get messages saying I still owed money and it was increasing. Thought it was scammers because they had my details. Anyway I began to get letters from Lowell solicitors about a year ago demanding I pay. I binned them all. Today I spoke to them for the first time. HEATHENS!!! They just want the money!!! Talktalk just want the money which by the way is up to nearly £400. I told both these vile companies they ain't getting it. Neither will bully me. If they try they will receive my wrath.
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TalkTalk broadband review
by john stansfield
Absolutely rubbish
  • Package price
    1/5
  • Customer service
    1/5
  • Broadband speed
    1/5
Review
I joined talk talk but still had my Virgin email address and when the virgin email adress finished i didn't have an email account so i went on their helpline (talk talk) and after over a hour of talking to the expert she kept referring me to (forgot your password and we will send you a email to my email address) but i told her i haven't got an email account so i gave up and told her i was leaving after 2 months then i got a email saying sorry your leaving us you owe us (talk talk) £230 early release penalty payment then a week later i got a email off them again on my Virgin address i have not paid my monthly fee and owe talk talk a late payment fee then this week i have had another email stating you owe us (talk talk) £239 early release fee so i went onto there chat client and she asked me umpteen times could she have my account details and my password but again don't have a password so in the end she said phone customer services on monday !!!
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TalkTalk broadband review
by Daniel
Lies and terrible service
  • Package price
    1/5
  • Customer service
    1/5
  • Broadband speed
    1/5
Review
Promised fiber optic so I cancel my other services to join talk talk, 5 days later I get a call telling me they cant give me what they have promised me so they have cancelled my order and then they tried to sell me a service I do not want. Simply put they lied to get me to sign up then tried to sell me something else when the lie was exposed. Half hour of talking to a complaints officer and them getting aggressive saying you can have fibre just not yet resulted in her finally saying fine you cant get it and hanging up on me lol. Avoid at all costs very unpleasant staff and full of untruths.
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TalkTalk broadband review
by Clint Ghatt
Talk Talk review.
Review
Well after reading all the comments about Talk Talk I now know that I am not alone on this I have been with Talk Talk
for over 5 years but the last 2 years have been hell line problems with telephone and TV. Their TV box is rubbish lots of internet crashes and freezing worst of all the monthly line rental keeps on going up and up last month I was charged £71 for a basically crap service by which point my patience finally snapped three years ago I forced them to install a new telephone line in my home plus a new socket as they are the supplier and Talk Talk wanted to charge me £150 for which I told them to get lost. I got locked into a 24 month contract back in FEB 2016 and at this moment I have only got 8 months remaining after all the lie's and cheating being pushed from pillar to post next week I am leaving Talk Talk to go to Virgin Media where I got a far better customer service response £29 per month for 12 months. Talk Talk want to charge me £99 for an early exit fee considering I have been with them since February 2013 plus my line rental £27.50 that is for a service that never really worked this company are pure evil gladly stealing your money. Overseas call centres who have not got a clue about the service which they are meant to provide OFCOM must remove their licence people need to walk away from this disgrace of a firm I am waiting for them to take me to court as I have now got legal advice I mean why should I pay an early exit fee avoid these bunch of thieves as they should not be allowed to trade this time next year they will be out of business guys you only got to look at the customer satisfaction surveys to see that Talk Talk have consistently been ranked bottom of every survey like Which and other consumer polls since 2014 that's 4 years running. I would be ashamed of that poor record but then again they have no conscience how do they sleep at night well maybe with one eye open I suppose well for me 7 days from now 28/06/2018 I will be a Virgin Media customer as for Talk Talk all their equipment can go in the bin and they can stick their offer of a new contract I hope they go bust very very soon everybody take it from me AVOID these thieves it will cost you more than your wallet believe me.
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