TalkTalk Broadband

TalkTalk Broadband Reviews

Is TalkTalk Broadband any good?

TalkTalk future fibre 900Mbps

Today's Best TalkTalk Deals

Our broadband deals are often cheaper than going direct

Offer ends 18th May

Fibre 65

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £23.5
  • per month
  • 1st year total £282

Future Fibre 65

New customers only | 30 day great connection guarantee
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £23.5
  • per month
  • 1st year total £282
 
Offer ends 18th May

Fibre 65 + TV

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £27.5
  • per month
  • 1st year total £330
Offer ends 25th May

Future Fibre 150

New customers only | Online exclusive
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384

Fibre 150

New customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29.95
  • per month
  • 1st year total £359.4
 
Offer ends 18th May

Fibre 35

New customers only | Online exclusive
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £23.5
  • per month
  • 1st year total £282
Offer ends 25th May

Future Fibre 900

New customers only | Online exclusive
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £49
  • per month
  • 1st year total £588

Fast Broadband + TV

New customers only | Pause & Rewind Live TV
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £28.95
  • per month
  • 1st year total £357.35
 

Fibre 35 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.5
  • per month
  • 1st year total £366
 

Fibre 65

Existing broadband customers only | 30 day great connection guarantee
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24
  • per month
  • 1st year total £288
 
Offer ends 25th May

Future Fibre 500

New customers only | Online exclusive
  • 500Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £39
  • per month
  • 1st year total £468

Fibre 150 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £36.95
  • per month
  • 1st year total £443.4
 

Fast Broadband

New customers only | Flexible ways to pay
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £24.95
  • per month
  • 1st year total £309.35
 

Fibre 150

Existing broadband customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384
 

Fibre 35

Existing broadband customers only | 30 day great connection guarantee
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22
  • per month
  • 1st year total £264
 

Fibre 65 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.5
  • per month
  • 1st year total £366
 

Fibre 150 + TV

New customers only | Pause & Rewind Live TV
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £33.95
  • per month
  • 1st year total £407.4
 

Fibre 35 + TV

New customers only | Pause & Rewind Live TV
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £27.5
  • per month
  • 1st year total £330
 

TalkTalk Features

TalkTalk broadband options

Option 1 - Standard ADSL Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. Basic ADSL broadband is only advisable if you use a handful of connected devices for basic TV streaming and browsing the internet. This package is supplied with a free 'HG635 Super Router'.

Option 2 - TalkTalk Fibre 35

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time. This broadband package comes with a free Huawei DG8041W (aka The TalkTalk 'Wi-Fi Hub Black') router.

Option 3 - TalkTalk Fibre 65

Over 6x faster than standard broadband, TalkTalk Fibre 65 has an average download speed of 67Mbps. It comes with a smart 'Wi-Fi Hub Black' router to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

TalkTalk 'Wi-Fi Hub Black' router specifications | Huawei DG8041W

The TalkTalk 'Wi-Fi Hub Black' router is free when you order 'TalkTalk Fibre 35' or 'TalkTalk Fibre 65. If you sign up for a G.Fast package like 'Fibre 150' or 'Fibre 250' or any FTTP package you will receive the award winning 'Wi-Fi Hub'. The router looks very similar to the 'Hub Black' which is supplied with fibre broadband. Externally the only distinguishing feature between them is the bronze coloured insert behind the grill. Despite similar aesthetics, this router is superior in both performance and build quality.

TalkTalk Wi-Fi Hub Black and award winning ‘Wi-Fi Hub’
1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL2+ and VDSL2
3 Triductor Chipset 'Wi-Fi Hub Black' model | built by Huawei
3 Broadcom Chipset 'Wi-Fi Hub' model | built by Sagemcom
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz Wi-Fi (802.11 a/b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Wave 2
6 7 Internal antennas (3x3 2.4GHz, 4x4 5GHz)
7 Security & Encryption: WPA2 / WPA / WEP | Integrated firewall, WPS enabled
8 4 x 1 Gigabit ethernet ports
9 1 x RJ11 port
10 UPnP (with port forwarding and mapping)
TalkTalk review logo

TalkTalk Pros & Cons

Key features for TalkTalk packages

TalkTalk Pros

  • No mid-contract price rises
  • Multi room TV options + Optional apps like Netflix, Prime and Now TV
  • Wi-Fi Hub black router free with Fibre 35 & 65 broadband. The TalkTalk black router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

TalkTalk Cons

  • Minimum 18 month contract
  • Non UK-based customer support
  • According to the 2021 report from the telecoms regulator Ofcom, TalkTalk customers were less satisfied with the speed of their service compared to the market average. EE broadband customers came top of the report showing they were more likely to recommend the service to a friend

Option 4 - TalkTalk Fibre 150

TalkTalk Fibre 150 is ultrafast! It comes with the award winning 'Wi-Fi Hub' router (Sagemcom Fast 5364). TalkTalk Fibre 150 utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

Option 5 - TalkTalk Fibre 250

TalkTalk Fibre 250 takes your broadband connection to the next level. It has an average download speed of 290Mbps and comes with the excellent 'Wi-Fi Hub' router. Like the 'Fibre 150' package above, this broadband connection also utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

Option 6 - TalkTalk Future Fibre - FULL FIBRE

TalkTalk is currently rolling out its latest flagship broadband product called 'Future Fibre'. By switching to TalkTalk's Fibre to the premises (FTTP) you can achieve a broadband speed of up to 900Mbps.

Can I use my own router with TalkTalk

Absolutely! If you're tech savvy and want to use your own router, you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on whether the connection type is ADSL or Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels - not all routers can support this. For the less adventurous customer, don't worry! The free 'WiFi Hub Black' router (worth over £110) supplied with TalkTalk Fibre broadband is a clever bit of kit.

30 Day Great Connection Guarantee

All internet service providers have to offer customers a cooling off period. This is normally about two weeks, however, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30 day 'great connection guarantee' is a confident offer from TalkTalk. Here's how it works...

The 30-day guarantee applies to fibre connections only. Fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receive their equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

The 30 day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then a termination of that service will be included within the guarantee.

Do I need fibre broadband to watch TalkTalk TV?

To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer, it’s advisable to have at least 3Mbps. This would be adequate to stream a standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly, you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet connected devices. So, if you're streaming TV on two devices and a third device is browsing the internet, you're going to need a combined broadband connection of at least 11Mbps. It's also worth remembering that broadband connection speeds can fluctuate during peak hours (8pm to 10pm). If you have multiple devices wanting to stream TV then a fibre broadband package will give you the best experience. Use our broadband speed tester to check your current download speed.

Can I get TalkTalk broadband without a phone line?

With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order a fibre broadband package like 'Fibre 150 Data Only' or a FTTP (Fibre to the Premises) package like; 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

TalkTalk Broadband Reviews

The good the bad and the ugly. Read honest TalkTalk broadband reviews
Compare Top 10 ISP Reviews

1.0
980 reviews
Post review
  • 10
  • 7
  • 19
  • 98
  • 856
  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    0.8/5
TalkTalk broadband review
by Rabi 18 days ago
Disgusted
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Absolute Disgrace. Left them due to the disgusting service and poor quality, including customer services. Pricing goes up every year, and when I left them I was promised a return bag where i need to send the router back. Had to contact them 3 different times just to ask for the return bag, and still waiting. Absolute joke and should be reported to authorities, shouldn't be allowed to operate this company. Bunch of lizards.
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  • skip 11 days ago
    Couldn't agree more. For the past week I have tried disputing an over the phone payment as my mobile bill was due. Unknown to me it had gone directly into my TV and broadband account. The reason being is that on the phone you are only asked if you would like to make a payment. The automated line dosen't ask if you'd like the payment to be made to your mobile account or your TV and broadband account. I spent over 1 hour on the chat page only to be passed backwards and forwards to the same departments. I then rang talktalk and was told in no uncertain terms that the money would be refunded into my bank account. Twice I was told this but yet again I received emails to say that due to whatever they were unable to do it! Today I have stated that I want to make a formal complaint via the chat line so that I can take the dispute to an external complaints body CISAS. As a customer for several years I am disgusted! Regarding my TV and broadband I have been charged £12 for a late payment fee. The bill isn't even due yet!!!!!
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TalkTalk broadband review
by Nigel Hepplestone 1 month ago
Absolute rubbish
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    0.5/5
Review
This broadband deal is a complete pile of crap it will not even support 1 stream it is absolute rubbish save yourself trouble and go elsewhere believe me its rubbish
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TalkTalk broadband review
by Nick Barakoff 1 month ago
Do not do business with them. - Absolutely terrible company!
  • Package price
    1/5
  • Customer service
    1.0/5
  • Broadband speed
    1/5
  • Overall satisfaction
    1.0/5
Review
Absolutely terrible company!
Do not do business with them.
Very slow speeds. Poor connectivity and service breakdown.
Extremely rude customer service
They DO NOT let you cancel contracts unless you find a "secret" phone number
They will give you high cancellation charges and hidden charges
DO NOT USE THEM UNLESS YOU LIKE BEING RIPPED OFF
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TalkTalk broadband review
by Faris 1 month ago
Unreliable service, hard to cancel
  • Package price
    3.5/5
  • Customer service
    1.5/5
  • Broadband speed
    1.5/5
  • Overall satisfaction
    1.0/5
Review
Consistently unreliable service, and an awful experience with customer service when I tried to cancel.

The broadband kept cutting out at random times over the course of a year with them, the worst part was when my partner needed to run an online event and it cut out when she was stressed and urgently needed it. I ended up relying on mobile data.

When I tried to cancel I had to phone multiple times, and finally waste an entire morning. Each time I had to go through security checks, marketing offers, and explain why I was cancelling, before actually being put through to the "retention department". The first two times I called, it took 10 and 12 minutes of unnecessary questions just to get that far, and I was very frustrated. Even after I got through, I had to repeat the process: two accents were impossible to understand, and once they simply hung up; and then I had to reset my telephone password whilst on the phone with them, which did not update properly so I "failed the security checks"; and then their email reminder didn't work, so I had to phone again just for that.

It was a bad service and I would not recommend them.
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TalkTalk broadband review
by Nicola B 1 month ago
AVOID AVOID AVOID!
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Just cancelled, please avoid this company, I tried for over month to change ownership into my name via their bereavement team, error on their end cause them to not take a payment, lead to my Internet been cut off, called Wednesday was told to change ownership again as it didn't go through, so gave my info etc, set up new account, all good, told 24 hours for Internet to be turned back on, after 24 hours, still no Internet, rang back after been on the phone for near 3 hours, was told the restrictions on my Internet was down to missed payment, even tho I was advised it was their error and any debt from my deceased husbands account would be removed and the bar would be lifted immediately, few hours later I called back, was told I owe £25, said wouldn't turn internet back on with out it, so paid the £25, was then told internet be on within 2 to 10 hours of debt been paid, next day get up, still no Internet, went on to online chat for 2 hours, chat was ended on me, called them again was hung up on multiple times, even tho I was been calm and asked nicely to be put through to a supervisor or manager, after the 5th attempt of calling them, I was put on mute when trying to explain the 10th time why I was calling, why I wasn't happy and asking simply what am I paying for if I can't access the internet, eventually spoke to a guy who corrected my email address that was set up wrong, promised me he would remove the bar and should be done that day, Friday wake up, still no internet, spent another 2 hours on the online chat and on twitter, nobody could tell me why I was still on a restricted service, said another 24 hours and they promised it would be on, so today what a surprise, no Internet again, spent another 2 hours on your online chat and another hour on the phone, was told by online chat my issue was raised with back office team and would have my Internet back on in a few hours, 5 hours later I call to check on progress only to be informed nothing can be done till Monday, this was the last straw for me, ridiculous and pointless stress caused by your company, I literally wanted to hand you my money to stay on the service but you couldn't even provide me with a basic account ownership change or provide me with the service I'm trying to pay for and my husband had paid for since September, so I have now cancelled, was told I was in a new cooling off period as I only took over ownership so I'd have no fees to pay, all good, not! Only to receive an email to say I owe £103 for leaving my contract early, after I was told I wouldn't be charge any fees, another hour of my life wasted on the phone explaining 5x I was told no fees, lady arguing with me for a good 20mins went to check with another team, left me on hold for nearly 30mins to come back and tell me I was correct and they removed my fees, so basically I would advise everyone to stay the hell away from such a disappointing and laughable company, unless they want weeks and weeks of pointless stress and no Internet even tho they are paying their bills, what a joke you are, you couldn't even pay me to use your services again, I'd rather pour acid into my mouth and poke pins in my eyes, it be a less painful task then trying to talk to anyone in your company :)
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TalkTalk broadband review
by Matthew Brassington 1 month ago
Never again - constant drop in service no warning of price hike
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
I was on fibre broadband. The connection used to regularly drop to a few kB when I was supposed to be getting 35mb. The internet would drop off and loose connection most evenings. I found myself resetting the router most nights. Also they have the cheek to not inform you when your contract ends and the monthly bill increases by £12 per month. Tried to speak to them is a nightmare.

Do yourself a favour, avoid at all costs. Two words sums up my experience with talk talk "never again"
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