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This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. This package is usually adequate for basic TV streaming and browsing the internet.
The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time.
Over 6x faster than standard broadband, TalkTalk Superfast Fibre has an average download speed of 67Mbps. It comes with the new, award-winning Wi-Fi Hub to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.
Absolutely! If your tech savvy and want to use your own router you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on the connection type, ADSL & Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels, not all routers can support this. For the less adventurous customer don't worry the free WiFi router (worth over £120) supplied with TalkTalk Fibre broadband is an award winning bit of kit!
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All internet service providers have to offer customers a cooling off period, this is normally about two weeks. However, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30 day great connection guarantee is a confident offer from TalkTalk. Here's how it works...
The 30-day guarantee applies to fibre connections only, fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receive their equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.
The 30 day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then a termination of that service will be included within the guarantee.
To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer it’s advisable to have at least 3Mbps. This would be adequate to stream a Standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet connected devices. So, streaming TV on two devices and a third device browsing the internet are going to need a combined broadband connection of at least 11Mbps. Remember broadband connection speeds can fluctuate during peak hours (8pm to 10pm). If you have multiple devices wanting to stream TV then a Fibre broadband package will give you the best experience. Use our broadband speed tester to check your download speed.
With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.