TalkTalk broadband options
Option 1 - Standard ADSL Broadband
This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. Basic ADSL broadband is only advisable if you use a handful of connected devices for basic TV streaming and browsing the internet. This package is supplied with a free 'HG635 Super Router'.
Option 2 - TalkTalk Fibre 35
The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time. This broadband package comes with a free Huawei DG8041W (aka The TalkTalk 'Wi-Fi Hub Black') router.
Option 3 - TalkTalk Fibre 65
Over 6x faster than standard broadband, TalkTalk Fibre 65 has an average download speed of 67Mbps. It comes with a smart 'Wi-Fi Hub Black' router to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.
TalkTalk 'Wi-Fi Hub Black' router specifications | Huawei DG8041W
The TalkTalk 'Wi-Fi Hub Black' router is free when you order 'TalkTalk Fibre 35' or 'TalkTalk Fibre 65. If you sign up for a G.Fast package like 'Fibre 150' or 'Fibre 250' or any FTTP package you will receive the award winning 'Wi-Fi Hub'. The router looks very similar to the 'Hub Black' which is supplied with fibre broadband. Externally the only distinguishing feature between them is the bronze coloured insert behind the grill. Despite similar aesthetics, this router is superior in both performance and build quality.
||Smart wireless feature – will scan to automatically find the least congested frequency
||Modem type - ADSL2+ and VDSL2
||Triductor Chipset 'Wi-Fi Hub Black' model | built by Huawei
||Broadcom Chipset 'Wi-Fi Hub' model | built by Sagemcom
||Supported frequencies - 2.4GHz Wi-Fi (802.11 a/b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Wave 2
||7 Internal antennas (3x3 2.4GHz, 4x4 5GHz)
||Security & Encryption: WPA2 / WPA / WEP | Integrated firewall, WPS enabled
||4 x 1 Gigabit ethernet ports
||1 x RJ11 port
||UPnP (with port forwarding and mapping)
Option 4 - TalkTalk Fibre 150
TalkTalk Fibre 150 is ultrafast! It comes with the award winning 'Wi-Fi Hub' router (Sagemcom Fast 5364). TalkTalk Fibre 150 utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).
Option 5 - TalkTalk Fibre 250
TalkTalk Fibre 250 takes your broadband connection to the next level. It has an average download speed of 290Mbps and comes with the excellent 'Wi-Fi Hub' router. Like the 'Fibre 150' package above, this broadband connection also utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).
Option 6 - TalkTalk Future Fibre - FULL FIBRE
TalkTalk is currently rolling out its latest flagship broadband product called 'Future Fibre'. By switching to TalkTalk's Fibre to the premises (FTTP) you can achieve a broadband speed of up to 900Mbps.
Can I use my own router with TalkTalk
Absolutely! If you're tech savvy and want to use your own router, you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on whether the connection type is ADSL or Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels - not all routers can support this. For the less adventurous customer, don't worry! The free 'WiFi Hub Black' router (worth over £110) supplied with TalkTalk Fibre broadband is a clever bit of kit.
30 Day Great Connection Guarantee
All internet service providers have to offer customers a cooling off period. This is normally about two weeks, however, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30 day 'great connection guarantee' is a confident offer from TalkTalk. Here's how it works...
The 30-day guarantee applies to fibre connections only. Fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receive their equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.
The 30 day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then a termination of that service will be included within the guarantee.
Do I need fibre broadband to watch TalkTalk TV?
To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer, it’s advisable to have at least 3Mbps. This would be adequate to stream a standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly, you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet connected devices. So, if you're streaming TV on two devices and a third device is browsing the internet, you're going to need a combined broadband connection of at least 11Mbps. It's also worth remembering that broadband connection speeds can fluctuate during peak hours (8pm to 10pm). If you have multiple devices wanting to stream TV then a fibre broadband package will give you the best experience. Use our broadband speed tester to check your current download speed.
Can I get TalkTalk broadband without a phone line?
With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order a fibre broadband package like 'Fibre 150 Data Only' or a FTTP (Fibre to the Premises) package like; 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.