TalkTalk Broadband Reviews

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TalkTalk future fibre 900Mbps
Ends 28th February
Full Fibre 900
New customers only | Online exclusive
  • 944Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £49
  • per month
  • 1st year total £588

Prices may alter during contract*

Ends 28th February
Full Fibre 900
New customers only | Online exclusive
  • 944Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £49
  • per month
  • 1st year total £588

Prices may alter during contract*

Ends 28th February
Full Fibre 500
New customers only | Online exclusive
  • 525Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £39
  • per month
  • 1st year total £468

Prices may alter during contract*

Our review of TalkTalk

Option 1 - Standard ADSL Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. Basic ADSL broadband is only advisable if you use a handful of connected devices for basic TV streaming and browsing the internet. This package is supplied with a free 'HG635 Super Router'.

Option 2 - TalkTalk Fibre 35

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time. This broadband package comes with a free Huawei DG8041W (aka The TalkTalk 'Wi-Fi Hub Black') router.

Option 3 - TalkTalk Fibre 65

Over 6x faster than standard broadband, TalkTalk Fibre 65 has an average download speed of 67Mbps. It comes with a smart 'Wi-Fi Hub Black' router to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

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TalkTalk 'Wi-Fi Hub Black' router specifications | Huawei DG8041W

The TalkTalk 'Wi-Fi Hub Black' router is free when you order 'TalkTalk Fibre 35' or 'TalkTalk Fibre 65. If you sign up for a G.Fast package like 'Fibre 150' or 'Fibre 250' or any FTTP package you will receive the award-winning 'Wi-Fi Hub'. The router looks very similar to the 'Hub Black' which is supplied with fibre broadband. Externally the only distinguishing feature between them is the bronze-coloured insert behind the grill. Despite similar aesthetics, this router is superior in both performance and build quality.

TalkTalk Wi-Fi Hub Black and award-winning ‘Wi-Fi Hub’
1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL2+ and VDSL2
3 Triductor Chipset 'Wi-Fi Hub Black' model | built by Huawei
3 Broadcom Chipset 'Wi-Fi Hub' model | built by Sagemcom
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz Wi-Fi (802.11 a/b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Wave 2
6 7 Internal antennas (3x3 2.4GHz, 4x4 5GHz)
7 Security & Encryption: WPA2 / WPA / WEP | Integrated firewall, WPS enabled
8 4 x 1 Gigabit ethernet ports
9 1 x RJ11 port
10 UPnP (with port forwarding and mapping)
TalkTalk review logo

TalkTalk Pros & Cons

Key features for TalkTalk packages

TalkTalk Pros

  • Full Fibre connection straight to your home
  • Multi room TV options + Optional apps like Netflix, Prime and Now TV
  • Wi-Fi Hub black router free with Fibre 35 & 65 broadband. The TalkTalk black router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

TalkTalk Cons

  • Minimum 18 month contract
  • Non UK-based customer support
  • According to the 2021 report from the telecoms regulator Ofcom, TalkTalk customers were less satisfied with the speed of their service compared to the market average. EE broadband customers came top of the report showing they were more likely to recommend the service to a friend

Option 4 - TalkTalk Fibre 150

TalkTalk Fibre 150 is ultrafast! It comes with the award-winning 'Wi-Fi Hub' router (Sagemcom Fast 5364). TalkTalk Fibre 150 utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

Option 5 - TalkTalk Fibre 250

TalkTalk Fibre 250 takes your broadband connection to the next level. It has an average download speed of 290Mbps and comes with the excellent 'Wi-Fi Hub' router. Like the 'Fibre 150' package above, this broadband connection also utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

Option 6 - TalkTalk Future Fibre - FULL FIBRE

TalkTalk is currently rolling out its latest flagship broadband product called 'Future Fibre'. By switching to TalkTalk's Fibre to the premises (FTTP) you can achieve a broadband speed of up to 900Mbps.

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Can I use my own router with TalkTalk

Absolutely! If you're tech-savvy and want to use your own router, you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on whether the connection type is ADSL or Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels - not all routers can support this. For the less adventurous customer, don't worry! The free 'WiFi Hub Black' router (worth over £110) supplied with TalkTalk Fibre broadband is a clever bit of kit.

30 Day Great Connection Guarantee

All internet service providers have to offer customers a cooling-off period. This is normally about two weeks, however, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30-day 'great connection guarantee' is a confident offer from TalkTalk. Here's how it works...

The 30-day guarantee applies to fibre connections only. Fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receives its equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

The 30-day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then termination of that service will be included within the guarantee.

Do I need fibre broadband to watch TalkTalk TV?

To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer, it’s advisable to have at least 3Mbps. This would be adequate to stream a standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly, you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet-connected devices. So, if you're streaming TV on two devices and a third device is browsing the internet, you're going to need a combined broadband connection of at least 11Mbps. It's also worth remembering that broadband connection speeds can fluctuate during peak hours (8 pm to 10 pm). If you have multiple devices wanting to stream TV then a fibre broadband package will give you the best experience. Use our broadband speed tester to check your current download speed.

Can I get TalkTalk broadband without a phone line?

With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order a fibre broadband package like 'Fibre 150 Data Only' or an FTTP (Fibre to the Premises) package like; 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

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*Prices may fluctuate throughout your contract unless otherwise specified. Your broadband provider may adjust monthly fees in line with the retail or consumer price index each year. Please review the terms and conditions of individual broadband providers before signing up.

TalkTalk Broadband customer reviews

A trusted source for genuine TalkTalk customer experiences. Leave a review to help others
Compare top 10 ISP reviews 2024

1.0
1015 reviews
Post review
  • 10
  • 7
  • 19
  • 103
  • 886
  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    0.8/5
TalkTalk broadband review
by Parker
No service, still billed £200
  • Package price
    0.5/5
  • Customer service
    1.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
Review
They finally agreed to cancel the contract after days, yes days on the phone on hold and talking to stupid people. Sent all their rubbish back to them. Get a £0 bill, and rightly so.
Think it's fine and done. No. This is TalkTalk. They then sent a bill for over £200 to this OAP couple for a service that was never provided!!
Outrageous behaviour. After hours on the phone again trying to get a manager, we get cut off. Take it to court TalkTalk. You are not getting any money from us and we have the right to now claim from you. You are a disgrace TalkTalk.
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TalkTalk broadband review
by Alan Edwards
Let down
  • Package price
    2.0/5
  • Customer service
    1.0/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    1.0/5
Review
For anyone who is thinking of taking up the offer of Fibre To The Premises - let me share my experience of incompetence and unacceptable customer support from Talktalk.

In November 2023 I signed up to Talktalk full fibre 150 with VoIP - The initial, agreed, FTTP installation had to be rescheduled due to TT failing to dispatch the necessary new router in time. On the new day of installation, it was discovered that TT had not included the Digital Voice Adaptor, which is needed to provide access to VoIP for my house telephone. TT assured me that one would be expedited - it took 5 days to arrive, during which, we had no home telephone connection.
After two days of good Internet, and telephone operation, our telephone connection
developed a fault - we could neither make nor receive calls.
Throught December 23, I spent numerous (unsuccess) frustrating hours on online text chat, and telephone conversations, with different TT support staff members, with promises to log the ongoing fault for further investigation. I was promised follow up calls, from Managers, and a new router - none of which ever materialised.
The TT staff I interfaced with were polite and friendly - but, incompetent. Because when I finally connected to someone who knew what they were doing, the problem was fixed within minutes.

Bottom line is - we were without a telephone for much of December 23.

I have been a Talk talk customer for several years - but, this experience has left me totally disenchanted with them.
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TalkTalk broadband review
by Pete
Incompetent
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Untrained incompetent rude, no knowledge technical skills to solve customers problems, waste hours on phone text live chat,being put on hold asked non essential questions, 30 days no internet have had 3 missed appointments to have full fibre installation, when installed by useless Kelly communications engineers they left 1/2 metres flapping around in my kitchen cupboard because they didn't measure and cut it correctly! If you want weeks of living hell then talktalk is the place to go....
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TalkTalk broadband review
by Carl
Stayaway
  • Package price
    1/5
  • Customer service
    1/5
  • Broadband speed
    2/5
  • Overall satisfaction
    1.0/5
Review
pestered by…
My elderly mum was being pestered by talk talk to upgrade to full-fibre broadband. After refusing to do so, they cancelled her contract without informing her, with no email confirmation, text or letter. After speaking on the phone, I asked to speak to complaints, then once through to them, I was put on hold and promptly disconnected. Not even a call back. This is what you get from talk talk, please be aware that customer care after you've signed up will leave you exasperated and perplexed. Call centre based abroad doesn't help. Stay well clear, you'll only be disappointed.
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TalkTalk broadband review
by LukeT
Talktalk
  • Package price
    1.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Where do I start with this review. It has to be as long as it is because there has been SO many issues with this company, just looking and seeing the words Talktalk fill me with dread and anxiety. I have asked them to ban me from their services so if I ever lose my marbles or forget what myself and partner have been through we don’t accidently try to sign up years down the line.

So we had Talktalk at our old address, my girlfriend lived their first and it was in her name, initially I had no issues setting up here internet there. Easy as 1,2,3 guy came out, signed up for it online, no issues with internet, would of stayed with them for decades if what was to come never happened.

So I move in with her after we get married, at this point she has had Talktalk for around 4 years, no issues, good internet, fast and reliable. Please do not get me wrong I am a very patient man and incompetence is rampant in 2023 so I expect some teething issues, but what I experienced left me literally insane.

So I try to switch to new address online, nope sorry online system cant do that (no reason why just can’t) so I try live chat, nope can’t do that. I hate doing things on the phone because it always devolves into a he said/she said type of argument down the line. Anyway I ask the lady to switch to my new address, her name was Danielle. She repeats what I say and what I want word for word, seems very competent sets me up a new account in my name for our new address and closes the account for my wife.
Only issue with the call I would say is it took ages because they have to transfer me to 100 different departments no matter who you call will have to transfer you multiple times.
No problem right? Well I check the email shortly after of the confirmation and I see a completely different address than the one I gave her, somewhere near to my address but I have never been there or even seen its name, so I cant of given it wrong.
Luckily during our chat I remember that we got disconnected at one point and she rang me back, so I ring this number and get straight to Danielle. She says she must of clicked the wrong address on the system and that she will ring me back tomorrow, no issue.
Guess what, no call from Danielle and then I get on the text, live chat, phone calls to get it sorted. I get assured that my address is changed and that I will get an email. I constantly get transferred I have issues verifying myself because obviously I have the wrong address on the system. Everytime I either get hung up on, disconnected or pass through dozens of departments because apparently no one there has the authority to do anything.
So No email comes after being basically told I’m pestering them and that I should 100% be sure that its sorted. Guess what, no email comes, no confirmation. Still cant log on to my account (like all the emails say I can) because the address is incorrect and I don’t have all the details of the incorrect address.
Eventually my GO-LIVE date comes, no text, no email, no modem. I get in contact with them again, hours of swapping departments, issues etc.
Oh sorry btw we have delayed your modem because we are busy. At this point I ask to cancel, so I get told to ring up, so I ring up (all my calls are recorded automatically too so I have proof of all of these events) and tells me that I am cancelled now and that my services are over.
At one point I got told by the live chat person to ring the cancellation line and apologising for their incompetence, she told me they are closed at 8. So I ring up as she has given me the number at 7, guess what? Sorry we are closed. This is the kind of incompetence I am talking about.
So knowing full well that all these people just tell me sweet little lies I message/text and live chat to see if it is a couple of days later, no SIR your services are still active. So after going insane I managed to contact them a dozen more times until I get written confirmation in the live chat that its cancelled.
I literally had to get some extra medication from my mental health dealing with this, as I must have spent a full working week dealing with this incompetence.
So after it is cancelled I get a text about a week later from an engineer asking if he can pop over to install the TalkTalk, I text him no I cancelled it weeks ago, no response from him after that. Then a modem pops up. (I’m currently on live chat as I type this just trying to get them to send me a returns bag to return it and being switched through 100 departments to be told to ring up) I’m sure I’ll still get charged for it to because they can’t do anything right.

So finally I think the nightmare is over, I turn up at my old address to pick up some mail and there is a Talktalk box there with my wife’s name on it? So they sent her a TalkTalk modem after she cancelled her services. Good thing I found it otherwise I’m sure they would send debt collectors after us and charge us £50 and damage our credit because cancelling a service to TalkTalk means send us a new modem too.

Honestly I think I could work for TalkTalk now and know all their staff by name, I must of put in 40 hours in the couple of weeks before I started this service, I’ll surely probably be receiving modems for the rest of my life so I can start my own broadband company, I only have 3 to return right now.
So no I will never be signing up with them again or recommending them, they offered me £40 off my bill and £100 in amazon vouchers to let them sort it out, I laughed, like ill ever get them and the issue will just sort itself out, no chance. I would not sign up to them again if they PAID me monthly to have it.

If you have severe health problems like myself and get ill from stress, DO NOT GO WITH TALKTALK, I would of stayed with them for decades if it wasn’t for Danielle in sales messing it up starting the ball of issues spinning.
P.s Forgot to say at one point a lady on the live chat said she would get the complaints department to call me to sort out the issue, I got an email saying they would be in contact, that was over a week ago lol. Won’t hold my breath.
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