TalkTalk Broadband Reviews

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TalkTalk future fibre 900Mbps
Ends 29th May
Full Fibre 500
New customers only | Online exclusive
  • 525Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £35
  • per month
  • 1st year total £420

Prices may alter during contract*

Ends 29th May
Full Fibre 500
New customers only | Online exclusive
  • 525Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £35
  • per month
  • 1st year total £420

Prices may alter during contract*

Ends 29th May
Full Fibre 150
New customers only | Online exclusive
  • 152Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £28
  • per month
  • 1st year total £336

Prices may alter during contract*

Our review of TalkTalk broadband

Option 1 - Standard ADSL Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. Basic ADSL broadband is only advisable if you use a handful of connected devices for basic TV streaming and browsing the internet. This package is supplied with a free 'HG635 Super Router'.

Option 2 - TalkTalk Fibre 35

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time. This broadband package comes with a free Huawei DG8041W (aka The TalkTalk 'Wi-Fi Hub Black') router.

Option 3 - TalkTalk Fibre 65

Over 6x faster than standard broadband, TalkTalk Fibre 65 has an average download speed of 67Mbps. It comes with a smart 'Wi-Fi Hub Black' router to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

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TalkTalk 'Wi-Fi Hub Black' router specifications | Huawei DG8041W

The TalkTalk 'Wi-Fi Hub Black' router is free when you order 'TalkTalk Fibre 35' or 'TalkTalk Fibre 65. If you sign up for a G.Fast package like 'Fibre 150' or 'Fibre 250' or any FTTP package you will receive the award-winning 'Wi-Fi Hub'. The router looks very similar to the 'Hub Black' which is supplied with fibre broadband. Externally the only distinguishing feature between them is the bronze-coloured insert behind the grill. Despite similar aesthetics, this router is superior in both performance and build quality.

TalkTalk Wi-Fi Hub Black and award-winning ‘Wi-Fi Hub’
1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL2+ and VDSL2
3 Triductor Chipset 'Wi-Fi Hub Black' model | built by Huawei
3 Broadcom Chipset 'Wi-Fi Hub' model | built by Sagemcom
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz Wi-Fi (802.11 a/b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Wave 2
6 7 Internal antennas (3x3 2.4GHz, 4x4 5GHz)
7 Security & Encryption: WPA2 / WPA / WEP | Integrated firewall, WPS enabled
8 4 x 1 Gigabit ethernet ports
9 1 x RJ11 port
10 UPnP (with port forwarding and mapping)
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Advantages of TalkTalk broadband

  • Full Fibre connection straight to your home
  • Multi room TV options + Optional apps like Netflix, Prime and Now TV
  • Wi-Fi Hub black router free with Fibre 35 & 65 broadband. The TalkTalk black router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

Disadvantages of TalkTalk broadband

  • Minimum 18 month contract
  • Non UK-based customer support
  • In the 2023 Ofcom report, TalkTalk received the lowest overall customer satisfaction score among six other major nationwide broadband providers, including BT, EE, Vodafone, Virgin Media, Sky, and Plusnet. Notably, EE secured the highest overall satisfaction score

Read TalkTalk broadband features in more detail

  • TalkTalk Fibre 150 is ultrafast! It comes with the award-winning 'Wi-Fi Hub' router (Sagemcom Fast 5364). TalkTalk Fibre 150 utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

    Option 5 - TalkTalk Fibre 250

    TalkTalk Fibre 250 takes your broadband connection to the next level. It has an average download speed of 290Mbps and comes with the excellent 'Wi-Fi Hub' router. Like the 'Fibre 150' package above, this broadband connection also utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

    Option 6 - TalkTalk Future Fibre - FULL FIBRE

    TalkTalk is currently rolling out its latest flagship broadband product called 'Future Fibre'. By switching to TalkTalk's Fibre to the premises (FTTP) you can achieve a broadband speed of up to 900Mbps.

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  • Absolutely! If you're tech-savvy and want to use your own router, you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on whether the connection type is ADSL or Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels - not all routers can support this. For the less adventurous customer, don't worry! The free 'WiFi Hub Black' router (worth over £110) supplied with TalkTalk Fibre broadband is a clever bit of kit.

  • All internet service providers have to offer customers a cooling-off period. This is normally about two weeks, however, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30-day 'great connection guarantee' is a confident offer from TalkTalk. Here's how it works...

    The 30-day guarantee applies to fibre connections only. Fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receives its equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

    The 30-day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then termination of that service will be included within the guarantee.

  • To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer, it’s advisable to have at least 3Mbps. This would be adequate to stream a standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly, you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet-connected devices. So, if you're streaming TV on two devices and a third device is browsing the internet, you're going to need a combined broadband connection of at least 11Mbps. It's also worth remembering that broadband connection speeds can fluctuate during peak hours (8 pm to 10 pm). If you have multiple devices wanting to stream TV then a fibre broadband package will give you the best experience. Use our broadband speed tester to check your current download speed.

  • With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order a fibre broadband package like 'Fibre 150 Data Only' or an FTTP (Fibre to the Premises) package like; 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

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TalkTalk Broadband customer reviews

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Compare top 10 ISP reviews 2024

1.0
1016 reviews
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  • 19
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  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
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    0.8/5
TalkTalk broadband review
by Warick
I foolishly changed to TalkTalk fibre service
  • Package price
    1/5
Review
Talktalk is a rip off I foolishly changed to TalkTalk fibre service at what should be 8 Mb service what they do not tell you is that they only assign a 1Mb return link and that the whole service is also heavily contended!! This means that your bandwidth will disappear at odd or peak times as you are sharing (called contention) with over +50 other users in your user group. So your download speed is not much quicker than an old AST service think about 1Mb /50 = 20Kbps at peak times! I was not prepared to pay top dollar for such an appalling service and decided to quit. Guess what? I now discovered the joy of their customer service department which is far worse than their broadband service! I spent 16 hours making various telephone calls at premium call rate and most ended by being disconnected they have a neat trick by transferring calls to an extension that is not answered. I also sent numerous letters of complaints only to receive comical replies. The only honest person I spoke told me that they will charge me £521.00 to terminate my service early regardless of any just reason(s) I may have for leaving. Hence the rip off comes from TalkTalk using a very one sided clause in their T&C's they will use to pursue you!My advice is for you to move when your initial contract term is up (TalkTalk will not make an effort to tell you when this happens!) and get a better service most are usually no more expensive than TalkTalk.
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TalkTalk broadband review
by Andrew
Intermittent TV signal
  • Package price
    1/5
  • Customer service
    1/5
Review
I have TalkTalk 'Fibre Large' package for broadband TV and phone. I was under the mistaken impression that catch-up TV via the fibre connection would be better than the TV via the aerial! Not true!!... it hiccups and breaks up and stops at regular intervals and takes an age to react to button presses from the remote!!! AND.... I went for the 76Mb/sec. 'Fibre Large' option and the fastest download speed I've logged so far is 4Mb/sec! And... the Outreach fibre terminal is only 50 yards from my house!! :-(
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TalkTalk broadband review
by GRACE
Fed up with Talk talk
  • Package price
    1/5
  • Customer service
    1/5
  • Broadband speed
    1/5
Review
I am so fed up with Talk talk I am about to change the cut offs and connecting time are absolutely awful. Plus I cannot understand the help. Dreadful service!
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TalkTalk broadband review
by STUART
Had the misfortune to end up with Talk Talk business
  • Package price
    1/5
  • Customer service
    1/5
  • Broadband speed
    1/5
Review
I was originally with Nildram and after various business mergers had the misfortune to end up with Talk Talk business as a broadband provider. My broadband went down two weeks ago the BT OpenReach turned up promptly the next day fixed a minor issue with the line (not affecting Broadband) and identified that there was no Broadband signal on the line A clear exchange fault. Talk Talk so called 'support' would not listen and kept trying to blame the fault on the line they called even out the OpenReach engineer again or of course they blamed my equipment. The have promised on several occasions to get the right engineer to look at the problem (in the exchange) and yesterday after chasing them for almost two weeks they said the next available appointment for the right engineer is in one month's time !!!!So 2 Weeks and more than 20 calls to 'support' later I have made the inevitable decision to change provider. So beware of this crowd if you get a fault with your broadband it's likely to be quicker to change provider than expect Talk Talk to fulfill their obligations and fix your broadband.
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TalkTalk broadband review
by IAN SCORER
Talktalk customer service is a joke
Review
I have been with talk talk for several years now and wished I had never turned over too them. There service is rubbish. Customer service is a joke. Complain you may as well waist your time. My line is always going down with faults. My internet is slow and keeps dropping out. And as many others say you are never told when you sign up it is not easy to change supplier even when your contract is up. The costs is a rip off it is about time that Ofcom did something with this company.
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