TalkTalk Broadband

TalkTalk Broadband Reviews

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TalkTalk future fibre 900Mbps

Today's Best TalkTalk Deals

Our broadband deals are often cheaper than going direct

Offer ends 26th January

Fibre 65

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £20
  • per month
  • 1st year total £240

Fibre 35

New customers only | 30 day great connection guarantee
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £20
  • per month
  • 1st year total £240
 

Fibre 35

Existing broadband customers only | 30 day great connection guarantee
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22
  • per month
  • 1st year total £264
 
Offer ends 26th January

Fibre 65 + TV

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22
  • per month
  • 1st year total £264

Fibre 35 + TV

New customers only | Free TV
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22
  • per month
  • 1st year total £264
 

Fibre 65

Existing broadband customers only | 30 day great connection guarantee
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24
  • per month
  • 1st year total £288
 

Fast Broadband

New customers only | Flexible ways to pay
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £24.95
  • per month
  • 1st year total £309.35
 

Fibre 65 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £27
  • per month
  • 1st year total £324
 

Fibre 35 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £27
  • per month
  • 1st year total £324
 

Fast Broadband + TV

New customers only | Pause & Rewind Live TV
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £26.95
  • per month
  • 1st year total £333.35
 
Offer ends 26th January

Fibre 150

New customers only | Online exclusive
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29.95
  • per month
  • 1st year total £359.4

Fibre 150 + TV

New customers only | Pause & Rewind Live TV
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £31.95
  • per month
  • 1st year total £383.4
 

Fibre 150

Existing broadband customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384
 
Offer ends 26th January

Future Fibre 150

New customers only | Online exclusive
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384

Fibre 150 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £36.95
  • per month
  • 1st year total £443.4
 
Offer ends 26th January

Future Fibre 500

New customers only | Online exclusive
  • 500Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £40
  • per month
  • 1st year total £480
Offer ends 26th January

Future Fibre 900

New customers only | Online exclusive
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £49
  • per month
  • 1st year total £588

TalkTalk Features

TalkTalk broadband options

Option 1 - Standard ADSL Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. Basic ADSL broadband is only advisable if you use a handful of connected devices for basic TV streaming and browsing the internet. This package is supplied with a free 'HG635 Super Router'.

Option 2 - TalkTalk Fibre 35

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time. This broadband package comes with a free Huawei DG8041W (aka The TalkTalk 'Wi-Fi Hub Black') router.

Option 3 - TalkTalk Fibre 65

Over 6x faster than standard broadband, TalkTalk Fibre 65 has an average download speed of 67Mbps. It comes with a smart 'Wi-Fi Hub Black' router to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

TalkTalk 'Wi-Fi Hub Black' router specifications | Huawei DG8041W

The TalkTalk 'Wi-Fi Hub Black' router is free when you order 'TalkTalk Fibre 35' or 'TalkTalk Fibre 65. If you sign up for a G.Fast package like 'Fibre 150' or 'Fibre 250' or any FTTP package you will receive the award winning 'Wi-Fi Hub'. The router looks very similar to the 'Hub Black' which is supplied with fibre broadband. Externally the only distinguishing feature between them is the bronze coloured insert behind the grill. Despite similar aesthetics, this router is superior in both performance and build quality.

TalkTalk Wi-Fi Hub Black and award winning ‘Wi-Fi Hub’
1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL2+ and VDSL2
3 Triductor Chipset 'Wi-Fi Hub Black' model | built by Huawei
3 Broadcom Chipset 'Wi-Fi Hub' model | built by Sagemcom
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz Wi-Fi (802.11 a/b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Wave 2
6 7 Internal antennas (3x3 2.4GHz, 4x4 5GHz)
7 Security & Encryption: WPA2 / WPA / WEP | Integrated firewall, WPS enabled
8 4 x 1 Gigabit ethernet ports
9 1 x RJ11 port
10 UPnP (with port forwarding and mapping)
TalkTalk review logo

TalkTalk Pros & Cons

Key features for TalkTalk packages

TalkTalk Pros

  • No mid-contract price rises
  • Multi room TV options + Optional apps like Netflix, Prime and Now TV
  • Wi-Fi Hub black router free with Fibre 35 & 65 broadband. The TalkTalk black router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

TalkTalk Cons

  • Minimum 18 month contract
  • Non UK-based customer support
  • According to the 2021 report from the telecoms regulator Ofcom, TalkTalk customers were less satisfied with the speed of their service compared to the market average. EE broadband customers came top of the report showing they were more likely to recommend the service to a friend

Option 4 - TalkTalk Fibre 150

TalkTalk Fibre 150 is ultrafast! It comes with the award winning 'Wi-Fi Hub' router (Sagemcom Fast 5364). TalkTalk Fibre 150 utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

Option 5 - TalkTalk Fibre 250

TalkTalk Fibre 250 takes your broadband connection to the next level. It has an average download speed of 290Mbps and comes with the excellent 'Wi-Fi Hub' router. Like the 'Fibre 150' package above, this broadband connection also utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

Option 6 - TalkTalk Future Fibre - FULL FIBRE

TalkTalk is currently rolling out its latest flagship broadband product called 'Future Fibre'. By switching to TalkTalk's Fibre to the premises (FTTP) you can achieve a broadband speed of up to 900Mbps.

Can I use my own router with TalkTalk

Absolutely! If you're tech savvy and want to use your own router, you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on whether the connection type is ADSL or Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels - not all routers can support this. For the less adventurous customer, don't worry! The free 'WiFi Hub Black' router (worth over £110) supplied with TalkTalk Fibre broadband is a clever bit of kit.

30 Day Great Connection Guarantee

All internet service providers have to offer customers a cooling off period. This is normally about two weeks, however, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30 day 'great connection guarantee' is a confident offer from TalkTalk. Here's how it works...

The 30-day guarantee applies to fibre connections only. Fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receive their equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

The 30 day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then a termination of that service will be included within the guarantee.

Do I need fibre broadband to watch TalkTalk TV?

To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer, it’s advisable to have at least 3Mbps. This would be adequate to stream a standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly, you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet connected devices. So, if you're streaming TV on two devices and a third device is browsing the internet, you're going to need a combined broadband connection of at least 11Mbps. It's also worth remembering that broadband connection speeds can fluctuate during peak hours (8pm to 10pm). If you have multiple devices wanting to stream TV then a fibre broadband package will give you the best experience. Use our broadband speed tester to check your current download speed.

Can I get TalkTalk broadband without a phone line?

With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order a fibre broadband package like 'Fibre 150 Data Only' or a FTTP (Fibre to the Premises) package like; 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

TalkTalk Broadband Reviews

The good the bad and the ugly. Read honest TalkTalk broadband reviews
Compare Top 10 ISP Reviews

1.0
958 reviews
Post review
  • 10
  • 7
  • 18
  • 97
  • 836
  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    0.8/5
TalkTalk broadband review
by Daran Amed 25 days ago
Avoid talk talk
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
My broadband has been disconnected for over 2 weeks for no reason and when I called customer service they told me it will take over 2 weeks to connect again. I have had a contract with them for 2 years and when I called for a cancellation they said you have to pay for a full year avoid talk talk broadband and whatever service they provide avoid avoid.
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TalkTalk broadband review
by Sarah Cornelius 29 days ago
Rubbish
  • Package price
    0.5/5
  • Customer service
    1/5
  • Broadband speed
    1/5
  • Overall satisfaction
    1.0/5
Review
Engineer supposed to come and install Internet never turned up, people at call centre can't understand English, told if He doesn't turn up phone back tomorrow which is xmas day absolute crap
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TalkTalk broadband review
by laurie bellamy 1 month ago
Talktalk it's so slow
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Broadband fitted 22/11/2021 it's so slow, its ridiculous. My other broadband was 15 times faster what the hell
think I’ve made a mistake by having this fitted its crap. So went to cancellation team and told you have 20 days cooling off period, but told my 20 days are up for some reason. They want to charge me £260 to cancel, only been fitted for 4 days. The 20 day start from when you ordered and not when its fitted, so my advice don't go for TalkTalk
it's so slow
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TalkTalk broadband review
by DWC242 2 months ago
AVOID AVOID AVOID
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Worst customer service - been trying to get to a department to talk to me about my account but keep getting passed about and eventually having the phone put down on me - now trying to cancel - AVOID AVOID AVOID
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TalkTalk broadband review
by Richard 2 months ago
Immoral and unprofessional behaviour from Talk Talk...
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
They write to my 88 year old mother (who has had her contract for some 6 years) telling her that "We've got some great news. We are upgrading your service at no extra cost" as she is being moved to fibre... also that: unlimited UK calls boost is being added at no extra cost and previous landline inclusions are still valid too.

No extra cost is mentioned several times... sounds almost too good it be true...

It was...

What they really meant is that we are changing your contract (as the previous one doesn't exist anymore) and will be charging you £14 more a month for unlimited UK call boost and your previous landline inclusions no longer exist either... so your bill will now be between twice to three times the previous cost!

In fact, it should have also added; you now have a completely different contract... and we aren't telling you what it is or what's included!
It took two hours on the phone to Talk Talk to establish what had happened... Apparently the letter that was sent out "wasn't comprehensive enough"... personally I would say that it lied!

I was actually told that when the letter was received we should have contacted Talk talk to find out what it actually meant... words fail me!

When I first contacted Talk Talk, about the additional £14 charge (for unlimited UK calls boost) and had it removed as it clearly wasn't free (they wouldn't refund the previously paid cost). But I then discovered that the previous landline inclusions didn't exist anymore, so the bill went through the roof!
 Managed to claw back a little of the additional cost from them...

Lying letters, no communication on what is actually happening and the implications, not telling you what's in your new contract, not taking any responsibility for the cock-up they caused, denying the actual reason until it became obvious... grrr!

I had to sort this out as my 88 year old mother wasn't able to understand the Indian call centre or stay on the phone for the length of time needed. (Don't get me started on Talk talks controls for acting on behalf of my mother: first time, I removed the £14 with no controls, second time couldn't do anything; told we needed to set up a password, next time told that didn't work, but then it did, now need to fill in Nominated user form. Absolutely useless company on control processes!)

Customers: if you are thinking about going with Talk talk, consider if you really want to go with a supplier that lies to a customer to the degree that that they have above, a totally dishonest company... this has to be OFCOM reporting territory!

Talk Talk: Why not just be honest on what is happening, don't lie, just tell the truth and let your customers decide what is best for them... it almost sounds like your marketing department has taken lessons from a Brexiteer :)
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TalkTalk broadband review
by Denise 2 months ago
WORST COMPANY I HAVE EVER DEALT WITH.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Dreadful just Dreadful customer service and product.
This is the worst phone company I have ever been with. They wont let me pay my bill by DD, as the a/c is in my ex's name and they dont appear to be able to change that......(AFTER 2 YEARS), they send a bill 3 days before it is due and I have to pay by phone and the last 2 months i've been on holiday on the due date so been charged a ridiculous admin fee for late payment (twice my normal bill), they add 'extras' without telling you and charge you for them and wont refund. It takes ages to speak to anyone on their enquiry line and when you do they have no idea how to help and worse of all when you register a formal complaint ( I have registered 3!) They simply do not respond. STAY AWAY FROM THIS COMPANY I am moving phone supplier next month hopefully - PRAISE BE. What shocking customer service, What a rubbish company.
3/11/2021
UPDATE
Did you see the reply they left below? Well I did contact them on facebook today (3/11/21)..... and they have replied sending the links for ME to do all the chasing via an account that I DONT HAVE because they cant change the name on the account to mine. They want my account details to verify who i am , but I DONT HAVE an account because its in my ex's name, which is the whole point..... They have also sent me more links to the complaints process i have already been through 3 times. BUT STILL I have had no response.

They need to 'check my security' via my signing on to their system with my account. BUT I DONT HAVE AN ACCOUNT SO I CANT!!!!!!!!!!!

They could of course RING ME on the phone line that they charge ME for, to check my security, but NO..... they just send me links that dont work, and I cant use as I DONT HAVE AN Account.

All they do is fob you off, send you links that don't work, and FIX NOTHING.
Most unhelpful company ever.
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