TalkTalk Broadband

TalkTalk Broadband Reviews

Is TalkTalk Broadband any good?

TalkTalk Unlimited Fibre 35 Only £22 per month

Talk Talk Features

TalkTalk broadband options

Option 1 - Unlimited Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. This package is usually adequate for basic TV streaming and browsing the internet.

Option 2 - Unlimited Faster Fibre

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time.

Option 3 - Unlimited Superfast Fibre

Over 6x faster than standard broadband, TalkTalk Superfast Fibre has an average download speed of 67Mbps. It comes with the new, award-winning Wi-Fi Hub to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

Can I use my own router with TalkTalk

Absolutely! If your tech savvy and want to use your own router you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on the connection type, ADSL & Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels, not all routers can support this. For the less adventurous customer don't worry the free WiFi router (worth over £120) supplied with TalkTalk Fibre broadband is an award winning bit of kit!

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Talk Talk Pros & Cons

Key features for Talk Talk packages

Talk Talk Pros

  • No mid-contract price rises
  • Inclusive call privacy features
  • 'The New' Wi-Fi Hub Router free with Superfast Fibre broadband. The new TalkTalk router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

Talk Talk Cons

  • Minimum 18 month contract
  • Non UK-based customer support
  • Above industry average Ofcom complaints for both home phone and broadband. (1st Quarter 2019)

30 Day Great Connection Guarantee

All internet service providers have to offer customers a cooling off period, this is normally about two weeks. However, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30 day great connection guarantee is a confident offer from TalkTalk. Here's how it works...

The 30-day guarantee applies to fibre connections only, fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receive their equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

The 30 day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then a termination of that service will be included within the guarantee.

Do I need Fibre broadband to watch TalkTalk TV?

To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer it’s advisable to have at least 3Mbps. This would be adequate to stream a Standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet connected devices. So, streaming TV on two devices and a third device browsing the internet are going to need a combined broadband connection of at least 11Mbps. Remember broadband connection speeds can fluctuate during peak hours (8pm to 10pm). If you have multiple devices wanting to stream TV then a Fibre broadband package will give you the best experience. Use our broadband speed tester to check your download speed.

Can I get Talk Talk broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order FTTP (Fibre to the Premises) 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

Today's Best Broadband Deals

Our broadband deals are often cheaper than going direct

TalkTalk - Fibre 35

Fibre broadband
Average speed*
38Mb
Broadband Deal Monthly cost
£22
18 month contract Setup cost £0
Total first year cost £ 264
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TalkTalk - Fibre 35

Fibre broadband
Average speed*
38Mb
Broadband Deal Monthly cost
£22
18 month contract Setup cost £0
Total first year cost £ 268.95
Show cost details

TalkTalk - Fibre 35 TV

Fibre broadband
Average speed*
38Mb
Broadband Deal Monthly cost
£22
18 month contract Setup cost £0
Total first year cost £ 268.95
Show cost details

TalkTalk - Fibre 65

Fibre broadband
Average speed*
67Mb
Broadband Deal Monthly cost
£24
18 month contract Setup cost £0
Total first year cost £ 288
Show cost details

TalkTalk - Fibre 65

Offer ends Wednesday 27th of January 2021
Fibre broadband
Average speed*
67Mb
Broadband Deal Monthly cost
£24
18 month contract Setup cost £0
Total first year cost £ 292.95
Show cost details

TalkTalk - Fibre 65 TV

Fibre broadband
Average speed*
67Mb
Broadband Deal Monthly cost
£24
18 month contract Setup cost £0
Total first year cost £ 292.95
Show cost details

TalkTalk - Fast Broadband

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£24.5
18 month contract Setup cost £0
Total first year cost £ 303.95
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TalkTalk - Fast Broadband TV

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£26.5
18 month contract Setup cost £0
Total first year cost £ 327.95
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TalkTalk - Fibre 150

Fibre broadband
Average speed*
145Mb
Broadband Deal Monthly cost
£28
18 month contract Setup cost £0
Total first year cost £ 340.95
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TalkTalk - Fibre 150 TV

Fibre broadband
Average speed*
145Mb
Broadband Deal Monthly cost
£30
18 month contract Setup cost £0
Total first year cost £ 364.95
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TalkTalk - Fibre 150 - Data Only

145Mb
Broadband Deal Monthly cost
£32
18 month contract Setup cost £4.95
Total first year cost £ 388.95
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TalkTalk Broadband Reviews

The good the bad and the ugly. Read honest TalkTalk broadband reviews.

917 TalkTalk broadband reviews

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917 TalkTalk broadband reviews
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TalkTalk broadband review
by NWO 24 days ago
Avoid it!
Be careful with this provider. Better record your conversation during what they say about their magic internet and contracts.


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    0.5/5
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TalkTalk broadband review
by Mihai 25 days ago
Stay Away
Charged unfairly £144!
I had a broadband and landline contract with Talk Talk and because lately the internet connection was dropping very often I had to call customer service to cancel, however they persuaded me to take on another contract "fibre contract" that apparently would work better and that I would have another 20 days cooling off etc.
Because the internet had same issues I decided to cancel the contract being assured over the phone by Talk Talk that there won't be an early exit fee etc.

However after another month I received a bill with £144 early exit fee!
After calling again customer service said it's the fault of new provider, Virgin Media, because they did not switch within "cooling off" therefore Talk Talk considered the cancellation on disconnection day and not the actual phone call requesting the cancellation.
Stay away from Talk Talk!!!
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    4.0/5
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    2.0/5
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    1.5/5
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    1/5
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TalkTalk broadband review
by Chrispy 1 month ago
Talk Talk 'EVERY DAY IM BUFFERRRRING!"
Absolutely horrendous, we literally pay to watch a buffer ring go round.

If i paid to watch this then Id say this was amazing....... we literally sing "Everyday im buffering"..... cas its all we watch..... fed up........ can't watch anything....... . Think they should pay me!
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    0.5/5
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TalkTalk broadband review
by Mr Singh 1 month ago
DO NOT GO THERE
Not worth talking about
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    0.5/5
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    0.5/5
  • Broadband speed
    1.0/5
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    0.5/5
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TalkTalk broadband review
by Stacey Preece 1 month ago
Might as well be a scam!
Might as well be a scam with how they operate. Called in nearly a week ago with a fault, assured that I would be put through with an emergency 24/48 hour appointment - lie number 1. Five days later ten minutes after they are due to arrive I recieved a phone call - apparently *I* have canecelled my appointment to go to hospital. No I haven't. Another call - no my engineer is going to hospital and no one is available and they don't know when someone will be - this was lie number 2; because when pushed further they found a new person in less than half an hour. Only the cocky, arrogant engineer - Wayne - they sent out, spent his time telling me how BT engineers are useless and call center agents are useless and that the fault is with the BT line - lie number 3. Because when BT come out we learn that the issue is with the router, a router that would have been in his van at the time. So now I have to wait a further 3+ days for them to send me one in the post because they "don't have anyone available" to come and put in a two minute job that *their* engineer should have fixed.

Meanwhile I'm a vulnerable person, stuck in a home where not even my TV works without internet and am expected to just continue to sit here while they charge me for each phone call, not to mention the extra phone data I have to buy! Almost £60!!
  • Package price
    2.5/5
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    0.5/5
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TalkTalk broadband review
by Gray 1 month ago
Contract con
I have been with talk talk for 5 years. I am moving house with a gap of 5 weeks between, I have to pay £150 early exit because my new house is not ready. .. What rubbish.
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    3.5/5
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    0.5/5
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    4.0/5
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    4.5/5
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    Graham Robley 1 month ago
    Go to another company. Rubbish service, I spent 2 hours on the phone passed between departments And they lie.
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TalkTalk broadband review
by Shahzad 2 months ago
Worst internet provider.
I had the misfortune of taking 2 year contract with talk talk. I had nothing but problems with them, once a week for a few hours the internet would stop working, it is very difficult to speak to them, no proper customer service. My internet has not been working since Friday night, but unable to speak to them. Even when it's working I get no more than 4MB internet speed. It's been the worst internet experience. I am not even sure if they even read these feedbacks, my post code is M19 2RS.

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    2.0/5
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    1.0/5
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    0.5/5
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    1.0/5
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TalkTalk broadband review
by Mark 2 months ago
Absolute shambles of a company. Poor broadband speed, appalling customer support. Spend your money elsewhere
Don’t be tempted to get broadband via Talktalk be it for work, entertainment or social reasons. The packages appear to be competitively priced but you will not have a reliable service.

I was originally on an AOL line rental and broadband package and this got taken by Talktalk so i did not voluntarily subscribe directly to Talktalk!

I pay £20 for line rental and broadband so superficially this appears to be a good price. Broadband speeds vary between 2 to 8mbps download and 0.2 to 0.8 upload! Speed varies unpredictably during usage but dips significantly during peak usage time. Streaming is interrupted as are video calls and document downloads and even ordinary browsing!

I have done my faultfinding via their website which seems to indicate a fault with my connection. Following numerous online chats and actual calls to individuals (generally very unhelpful if not downright rude) I was repeatedly told there was no fault. Most conversations involved enticements to increase the speed of my connection, but this should not be an issue for ordinary streaming and low intensity internet browsing.

I think the speed is being deliberately dropped at various periods to entice me to go for a more expensive package!

Certainly I’m quitting this horrendous company that quite frankly deserves to go bust!!
Good luck to anyone who subscribes despite these reviews!
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    0.5/5
  • Broadband speed
    0.5/5
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    1.0/5
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