We had ULTRA-Fast fibre broadband installed, as our new home was already connected and didn't have a land line. This gave us two options; BT, with a 24 month contract and high price for a slow connection, or TalkTalk, which was 18 months, faster (150mb) and cheaper. So we went for TalkTalk.
It took forever just to arrange installation, they didn't even know if they could supply us (depending on who you talked to). We were promised 'installation' (connection by BT Openreach) in two weeks. Two weeks and the installation date came and went and we'd not heard ANYTHING. I called them and helped them get us connected, as our Post Code was to new and they didn't know what to do about it! We were then told it would be another two weeks, which then turned into three.
We eventually got our router a couple of days early. I could see that the fibre was already connected (geen light on), so I plugged in the router and it worked! A day AFTER we were due to go live (and two+ days after we'd been already been using it), they messaged me to tell me that we were 'live'!
We've been connected a couple of months now and it's AWFUL! Reported speed is good, usually 120-150mb, but the BT speed check says ZERO upload (TalkTalk reports it as 20+mb and it seems to work), but in actual use, websites take ages to load and emails take almost as long to download as they used to on my MOBILE connection, which we junked because I had almost no signal! The WiFi keeps dropping out and my email keeps failing to connect to the server. I've never had this problem before with ANY of my previous connections, either using standard broadband or mobile data/hotspot.
This is truly AWFUL, but we have no other option, as we get virtually no mobile signal here and we don't have a landline - and only BT and TalkTalk serve this area for ‘UltraFast Fibre’ - what a totally misleading and just WRONG description that is. It SHOULD be fast, but it just isn't - and I've tried other DNS Servers, with no real improvement. It might be sep-up related, but I’ve checked and can’t find anything (and I’m an Electronics Engineer). Come on TalkTalk, get your act together on your so-called 'UltraFast Fibre' and get some decent RELIABLE routers, with WiFi that doesn’t keep dropping out!