TalkTalk Broadband

TalkTalk Broadband Reviews

Is TalkTalk Broadband any good?

TalkTalk future fibre 900Mbps

Today's Best TalkTalk Deals

Our broadband deals are often cheaper than going direct

Fibre 150

New customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £28
  • per month
  • 1st year total £336
 
Offer ends 17th August

Future Fibre 500

New customers only | Online exclusive
  • 500Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £39
  • per month
  • 1st year total £468

Fibre 35

New customers only | 30 day great connection guarantee
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24
  • per month
  • 1st year total £288
 

Fibre 65

New customers only | 30 day great connection guarantee
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £25
  • per month
  • 1st year total £300
 

Fibre 35 + Unlimited UK landline and mobile calls

New customers only | Flexible ways to pay
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £46
  • per month
  • 1st year total £552
 

Future Fibre 65

New customers only | 30 day great connection guarantee
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £25
  • per month
  • 1st year total £300
 

Fast Broadband

New customers only | Flexible ways to pay
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £24.95
  • per month
  • 1st year total £309.35
 

Fibre 65 + Unlimited UK landline and mobile calls

New customers only | Flexible ways to pay
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £56
  • per month
  • 1st year total £672
 

Fibre 65 + TV

New customers only | Pause & Rewind Live TV
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29
  • per month
  • 1st year total £348
 

Fibre 35 + TV

New customers only | Pause & Rewind Live TV
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £28
  • per month
  • 1st year total £336
 

Fibre 150 + TV

New customers only | Pause & Rewind Live TV
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384
 
Offer ends 17th August

Future Fibre 900

New customers only | Online exclusive
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £49
  • per month
  • 1st year total £588

Fibre 150 + Unlimited UK landline and mobile calls

New customers only | Flexible ways to pay
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £31.95
  • per month
  • 1st year total £383.4
 

Fast Broadband + TV

New customers only | Pause & Rewind Live TV
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £28.95
  • per month
  • 1st year total £357.35
 
Offer ends 17th August

Future Fibre 150

New customers only | Online exclusive
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384

TalkTalk Features

TalkTalk broadband options

Option 1 - Standard ADSL Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. Basic ADSL broadband is only advisable if you use a handful of connected devices for basic TV streaming and browsing the internet. This package is supplied with a free 'HG635 Super Router'.

Option 2 - TalkTalk Fibre 35

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time. This broadband package comes with a free Huawei DG8041W (aka The TalkTalk 'Wi-Fi Hub Black') router.

Option 3 - TalkTalk Fibre 65

Over 6x faster than standard broadband, TalkTalk Fibre 65 has an average download speed of 67Mbps. It comes with a smart 'Wi-Fi Hub Black' router to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

TalkTalk 'Wi-Fi Hub Black' router specifications | Huawei DG8041W

The TalkTalk 'Wi-Fi Hub Black' router is free when you order 'TalkTalk Fibre 35' or 'TalkTalk Fibre 65. If you sign up for a G.Fast package like 'Fibre 150' or 'Fibre 250' or any FTTP package you will receive the award winning 'Wi-Fi Hub'. The router looks very similar to the 'Hub Black' which is supplied with fibre broadband. Externally the only distinguishing feature between them is the bronze coloured insert behind the grill. Despite similar aesthetics, this router is superior in both performance and build quality.

TalkTalk Wi-Fi Hub Black and award winning ‘Wi-Fi Hub’
1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL2+ and VDSL2
3 Triductor Chipset 'Wi-Fi Hub Black' model | built by Huawei
3 Broadcom Chipset 'Wi-Fi Hub' model | built by Sagemcom
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz Wi-Fi (802.11 a/b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Wave 2
6 7 Internal antennas (3x3 2.4GHz, 4x4 5GHz)
7 Security & Encryption: WPA2 / WPA / WEP | Integrated firewall, WPS enabled
8 4 x 1 Gigabit ethernet ports
9 1 x RJ11 port
10 UPnP (with port forwarding and mapping)
TalkTalk review logo

TalkTalk Pros & Cons

Key features for TalkTalk packages

TalkTalk Pros

  • No mid-contract price rises
  • Multi room TV options + Optional apps like Netflix, Prime and Now TV
  • Wi-Fi Hub black router free with Fibre 35 & 65 broadband. The TalkTalk black router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

TalkTalk Cons

  • Minimum 18 month contract
  • Non UK-based customer support
  • According to the 2021 report from the telecoms regulator Ofcom, TalkTalk customers were less satisfied with the speed of their service compared to the market average. EE broadband customers came top of the report showing they were more likely to recommend the service to a friend

Option 4 - TalkTalk Fibre 150

TalkTalk Fibre 150 is ultrafast! It comes with the award winning 'Wi-Fi Hub' router (Sagemcom Fast 5364). TalkTalk Fibre 150 utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

Option 5 - TalkTalk Fibre 250

TalkTalk Fibre 250 takes your broadband connection to the next level. It has an average download speed of 290Mbps and comes with the excellent 'Wi-Fi Hub' router. Like the 'Fibre 150' package above, this broadband connection also utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

Option 6 - TalkTalk Future Fibre - FULL FIBRE

TalkTalk is currently rolling out its latest flagship broadband product called 'Future Fibre'. By switching to TalkTalk's Fibre to the premises (FTTP) you can achieve a broadband speed of up to 900Mbps.

Can I use my own router with TalkTalk

Absolutely! If you're tech savvy and want to use your own router, you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on whether the connection type is ADSL or Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels - not all routers can support this. For the less adventurous customer, don't worry! The free 'WiFi Hub Black' router (worth over £110) supplied with TalkTalk Fibre broadband is a clever bit of kit.

30 Day Great Connection Guarantee

All internet service providers have to offer customers a cooling off period. This is normally about two weeks, however, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30 day 'great connection guarantee' is a confident offer from TalkTalk. Here's how it works...

The 30-day guarantee applies to fibre connections only. Fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receive their equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

The 30 day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then a termination of that service will be included within the guarantee.

Do I need fibre broadband to watch TalkTalk TV?

To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer, it’s advisable to have at least 3Mbps. This would be adequate to stream a standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly, you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet connected devices. So, if you're streaming TV on two devices and a third device is browsing the internet, you're going to need a combined broadband connection of at least 11Mbps. It's also worth remembering that broadband connection speeds can fluctuate during peak hours (8pm to 10pm). If you have multiple devices wanting to stream TV then a fibre broadband package will give you the best experience. Use our broadband speed tester to check your current download speed.

Can I get TalkTalk broadband without a phone line?

With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order a fibre broadband package like 'Fibre 150 Data Only' or a FTTP (Fibre to the Premises) package like; 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

TalkTalk Broadband Reviews

The good the bad and the ugly. Read honest TalkTalk broadband reviews
Compare Top 10 ISP Reviews

1.0
987 reviews
Post review
  • 10
  • 7
  • 19
  • 98
  • 863
  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
    1.1/5
  • Overall satisfaction
    0.8/5
TalkTalk broadband review
by Gregory Thornton 11 days ago
pathetic service
  • Package price
    -1/5
  • Customer service
    1.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    0.5/5
Review
fibre 65 average speed 67.
i an getting 37 & have been told this is all i should expect.
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TalkTalk broadband review
by Iain 11 days ago
Terrible customer service
  • Package price
    -1/5
  • Customer service
    0.5/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
Have continued to charge me for an account that they have admitted they should have closed 2 years ago. After initially apologising and promising a call back - nothing and when I chased them - spent 40 minutes on the phone to be told they couldn’t tell me when or how much I will be refunded and refused to raise a complaint or process a GDPR request.
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TalkTalk broadband review
by Tony Tibbott 21 days ago
TalkTalk are Beyond Dreadful
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Worst company in the world to deal with, cost us a fortune, then delayed setting for over 2 years, then offered an insulting settlement. Will NEVER EVER use this shower again
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TalkTalk broadband review
by Pat Hutchins 28 days ago
Fibre 65 + VOIP
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
Do not do business with them, Terrible Company. Nothing but problems since fitted in March 2022.Account says service still pending, phone disconnected and broadband contract ends march 2006, constantly telling them, account still not updated.May, June & July bills instead of £24.95 have been minus £26.93, ask why they are not charging me and basically giving me a refund, just told not to worry.
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TalkTalk broadband review
by veronica Moral 2 months ago
Just issues. Awful customer service
  • Package price
    1/5
  • Customer service
    1.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
Review
In one week my broadband stopped to working twice, first one was solved after 48 hours on the phone. Second issue, 4 days later, no broadband at all, it was on Tuesday morning, today is Friday and they say will not fix until Monday, 6 days after, when it's supposed to have been fixed between 24 72 hours. About the customer service, AWFUL, even they cut the phone call three times. Complaint service even worse. Totally unuseful company.
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TalkTalk broadband review
by RF 2 months ago
So awful - advisors give false information as fact
  • Package price
    -1/5
  • Customer service
    0.5/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
So awful. Used the online chat to register for broadband and the advisor couldn't keep information straight. I'd ask a question and get one answer which meant I was happy to proceed then later in the conversation they'd go back and say that the earlier answer was completely wrong and act like they had no clue where I'd gotten the information from even though you could scroll back up and see the whole chat. The advisor that day said I would receive a confirmation email and a second email to set up a password for my online account within 48 hours. Then that a welcome pack would arrive within 3-5 days. Been over 4 days now and the only email I've had is an automatic one with direct debit terms and conditions. Speaking to another advisor by online chat and all previous information was wrong, no apologies just the attitude that obliviously I shouldn't be complaining about not having received anything yet. This advisor says they won't look into why I haven't had a confirmation email until its been 6 days (much more then the 24-48 hours advised before) and that the online account can't be activated until the broadband is live so at least 2 weeks once I've received my router in the post etc. Last advisor has said I could use my online account to track the order but apparently I can't access it until the order is already delivered and the service active. In the same conversation with the same advisor I've given 3 different dates for when the same service would be available, completely insane that these people are meant to be providing information and are able to sign you up for services. God knows what I've actually been signed up for and whether it is what I agreed to. No idea how long the welcome pack with all terms and conditions is going to take to come. Given your ability to change your mind about the service without incurring costs is dependent on doing so before the service activates it seems like they are trying to hide the terms and conditions long enough to stop them being reviewed before charges start. Just been told that there is no error or issue despite the fact they have 'sent' an email to the correct email address but it has not arrived to my inbox, spam etc. and obviously based on this success I should have complete confidence that the welcome pack will arrive. And been told its just something that sometimes happens, not all customers receive the confirmation emails despite them showing as sent their side? If it wasn't such a well known name I'd think the whole thing was a scam and be calling the bank/canceling the payment card because the whole thing is run so awfully
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