TalkTalk Broadband

TalkTalk Broadband Reviews

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TalkTalk Great connection guarantee

Today's Best TalkTalk Deals

Our broadband deals are often cheaper than going direct

Fibre 35

Existing broadband customers only | 30 day great connection guarantee
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £23
  • per month
  • 1st year total £276
 
Offer ends 22nd September

Fibre 35

New customers only | Online exclusive
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £23
  • per month
  • 1st year total £276
Offer ends 20th September

Fibre 65

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £24
  • per month
  • 1st year total £288

Fibre 65

Existing broadband customers only | 30 day great connection guarantee
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £25
  • per month
  • 1st year total £300
 

Fast Broadband

New customers only | Flexible ways to pay
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £24.95
  • per month
  • 1st year total £309.35
 

Fibre 35 TV

New customers only | Free TV
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £27
  • per month
  • 1st year total £324
 

Fibre 65 TV

New customers only | Free TV
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29
  • per month
  • 1st year total £348
 

Fast Broadband TV

New customers only | Pause & Rewind Live TV
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £28.95
  • per month
  • 1st year total £357.35
 

Fibre 150

Existing broadband customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29.95
  • per month
  • 1st year total £359.4
 

Fibre 150

New customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29.95
  • per month
  • 1st year total £359.4
 

Fibre 150 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384
 

Fibre 35 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £33
  • per month
  • 1st year total £396
 

Fibre 150 TV

New customers only | Pause & Rewind Live TV
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £33.95
  • per month
  • 1st year total £407.4
 

Fibre 150 - Data Only

New customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • £25 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £409
 

Fibre 65 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £36.95
  • per month
  • 1st year total £443.4
 

Talk Talk Features

TalkTalk broadband options

Option 1 - Unlimited Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. This package is usually adequate for basic TV streaming and browsing the internet.

Option 2 - Unlimited Faster Fibre

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time.

Option 3 - Unlimited Superfast Fibre

Over 6x faster than standard broadband, TalkTalk Superfast Fibre has an average download speed of 67Mbps. It comes with the new, award-winning Wi-Fi Hub to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

Can I use my own router with TalkTalk

Absolutely! If your tech savvy and want to use your own router you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on the connection type, ADSL & Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels, not all routers can support this. For the less adventurous customer don't worry the free WiFi router (worth over £120) supplied with TalkTalk Fibre broadband is an award winning bit of kit!

Talk Talk review logo

Talk Talk Pros & Cons

Key features for Talk Talk packages

Talk Talk Pros

  • No mid-contract price rises
  • Inclusive call privacy features
  • 'The New' Wi-Fi Hub Router free with Superfast Fibre broadband. The new TalkTalk router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

Talk Talk Cons

  • Minimum 18 month contract
  • Non UK-based customer support
  • Above industry average Ofcom complaints for both home phone and broadband. (1st Quarter 2019)

30 Day Great Connection Guarantee

All internet service providers have to offer customers a cooling off period, this is normally about two weeks. However, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30 day great connection guarantee is a confident offer from TalkTalk. Here's how it works...

The 30-day guarantee applies to fibre connections only, fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receive their equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

The 30 day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then a termination of that service will be included within the guarantee.

Do I need Fibre broadband to watch TalkTalk TV?

To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer it’s advisable to have at least 3Mbps. This would be adequate to stream a Standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet connected devices. So, streaming TV on two devices and a third device browsing the internet are going to need a combined broadband connection of at least 11Mbps. Remember broadband connection speeds can fluctuate during peak hours (8pm to 10pm). If you have multiple devices wanting to stream TV then a Fibre broadband package will give you the best experience. Use our broadband speed tester to check your download speed.

Can I get Talk Talk broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order FTTP (Fibre to the Premises) 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

TalkTalk Broadband Reviews

The good the bad and the ugly. Read honest TalkTalk broadband reviews
Compare Top 10 ISP Reviews

1.0
945 reviews
Post review
  • 10
  • 7
  • 18
  • 95
  • 825
  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    0.8/5
TalkTalk broadband review
by D.Fisher 1 day ago
Victim blaming
  • Package price
    3.0/5
  • Customer service
    0.5/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
I tried to sign up with TalkTalk at my new home and selected a deal online. The account showed order progress was fine until the day of delivery, when I received an email to say it had been cancelled. I called customer service and was quite aggressively told “it’s normal that online orders get cancelled like this and I shouldn’t have been led by the free gift offer and called them to create the order instead” - I told the representative that I wasn’t very encouraged by the failing to fulfil the order and would go elsewhere to which I was told “nobody else can offer a better deal than us”. Fortunately that wasn’t true and feel like I dodged a bullet by avoiding TalkTalk
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TalkTalk broadband review
by DJ 7 days ago
Scam
  • Package price
    0.5/5
  • Customer service
    1.0/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Paid for 250 mbps speed and we are getting 0.25 mbps download and 0.01 upload Customer service keeps saying we are putting you on hold then disconnecting can't cancel contract either horrible speed
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TalkTalk broadband review
by No chance of getting out of Contract 1 month ago
Terrible speed. Don't get talk talk!!!
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Trapped in a Contract that doesn't allow me to download a film or series on Netflix. Horrendous speed and customer service
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TalkTalk broadband review
by Ramzy 1 month ago
AVOID AT ALL COSTS-APPALLING TREATMENT OF VULNERABLE CUSTOMERS
  • Package price
    2.5/5
  • Customer service
    1.0/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.0/5
Review
What can I say? Absolutely the company from hell, I am one of the "vulnerable customers" they claim to prioritise, what a joke, they couldn't care less, their appalling service and incompetence is only surpassed ny their callousness, Last year I was having daily disconnections, sometimes not able to connect at all, they made me wait 3 weeks for an engineer who never bothered to turnup and instead of the compensation they promised me for that and the weeks of bad connection that disgusting company ACTUALLY PENALISED ME, you couldn't make it up. it must the only company in the UK that fines the customer for their crap service, the CEO office not only did nothing to help but I was emailed by one of the emplyees there, a woman by the name of "Helen" leading me to believe that she was going to help me, she gave a phone number to contact her knowing full well that she had absolutely NO INTENTION of ever talking to me, that woman has a voice recording of her claiming that "vunerable customers" are her priority, she did this knowing I was one (having a heart condition) but it seems she wanted to amuse herself at my expense, never ever witth any other company have I experienced such callousness, they left me for 3 months with this connection problem because they were too invompetent to diagnose a faulty talktalk router and they simply didn't care, I even tried contacting the CEO Tristia Harrison but she ddin't even seem to consider me a human being and couldn't care less about my health status, I know many people have heard about talktalk bad service but believe me it is far worse than that they could imagine, my advice is to avoid this company from hell at all costs, my biggest mistake was choosing them and they certainly punished cme for this mistake.
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TalkTalk broadband review
by Jack Halliday 1 month ago
Terrible speed. Don't get talk talk!!!
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Waste of money. Never watched a film without it buffering. Wish I could get out of my contract. Anyone know how?
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TalkTalk broadband review
by Stave D 1 month ago
Impossible customer service, FIVE weeks to install (promised two) and an AWFUL connection - super SLOW and INTERMITTENT!
  • Package price
    3.0/5
  • Customer service
    1.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    0.5/5
Review
We had ULTRA-Fast fibre broadband installed, as our new home was already connected and didn't have a land line. This gave us two options; BT, with a 24 month contract and high price for a slow connection, or TalkTalk, which was 18 months, faster (150mb) and cheaper. So we went for TalkTalk.
It took forever just to arrange installation, they didn't even know if they could supply us (depending on who you talked to). We were promised 'installation' (connection by BT Openreach) in two weeks. Two weeks and the installation date came and went and we'd not heard ANYTHING. I called them and helped them get us connected, as our Post Code was to new and they didn't know what to do about it! We were then told it would be another two weeks, which then turned into three.
We eventually got our router a couple of days early. I could see that the fibre was already connected (geen light on), so I plugged in the router and it worked! A day AFTER we were due to go live (and two+ days after we'd been already been using it), they messaged me to tell me that we were 'live'!
We've been connected a couple of months now and it's AWFUL! Reported speed is good, usually 120-150mb, but the BT speed check says ZERO upload (TalkTalk reports it as 20+mb and it seems to work), but in actual use, websites take ages to load and emails take almost as long to download as they used to on my MOBILE connection, which we junked because I had almost no signal! The WiFi keeps dropping out and my email keeps failing to connect to the server. I've never had this problem before with ANY of my previous connections, either using standard broadband or mobile data/hotspot.
This is truly AWFUL, but we have no other option, as we get virtually no mobile signal here and we don't have a landline - and only BT and TalkTalk serve this area for ‘UltraFast Fibre’ - what a totally misleading and just WRONG description that is. It SHOULD be fast, but it just isn't - and I've tried other DNS Servers, with no real improvement. It might be sep-up related, but I’ve checked and can’t find anything (and I’m an Electronics Engineer). Come on TalkTalk, get your act together on your so-called 'UltraFast Fibre' and get some decent RELIABLE routers, with WiFi that doesn’t keep dropping out!
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