TalkTalk Broadband

TalkTalk Broadband Reviews

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TalkTalk Great connection guarantee

Today's Best TalkTalk Deals

Our broadband deals are often cheaper than going direct

Fibre 35

New customers only | 30 day great connection guarantee
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22
  • per month
  • 1st year total £264
 

Fibre 35

Existing broadband customers only | 30 day great connection guarantee
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £22
  • per month
  • 1st year total £264
 

Fibre 65

Existing broadband customers only | 30 day great connection guarantee
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £25
  • per month
  • 1st year total £300
 
Offer ends 30th June

Fibre 65

New customers only | Online exclusive
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £25
  • per month
  • 1st year total £300

Fast Broadband

New customers only | Flexible ways to pay
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £24.95
  • per month
  • 1st year total £309.35
 

Fibre 35 TV

New customers only | Free TV
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £26
  • per month
  • 1st year total £312
 

Fibre 35 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 38Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £27.5
  • per month
  • 1st year total £330
 

Fibre 65 TV

New customers only | Free TV
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29
  • per month
  • 1st year total £348
 

Fast Broadband TV

New customers only | Pause & Rewind Live TV
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • £9.95 delivery
Buy now
  • £28.95
  • per month
  • 1st year total £357.35
 
Offer ends 30th June

Fibre 150

New customers only | Online exclusive
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29.95
  • per month
  • 1st year total £359.4

Fibre 65 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £29.95
  • per month
  • 1st year total £359.4
 

Fibre 150

Existing broadband customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £384
 

Fibre 150 TV

New customers only | Pause & Rewind Live TV
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £33.95
  • per month
  • 1st year total £407.4
 

Fibre 150 - Data Only

New customers only | 30 day great connection guarantee
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • £25 setup fee
  • 18 month contract
  • Free delivery
Buy now
  • £32
  • per month
  • 1st year total £409
 

Fibre 150 + Unlimited UK landline and mobile calls

New customers only | Free Amazon Gift
  • 145Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £35
  • per month
  • 1st year total £420
 

Talk Talk Features

TalkTalk broadband options

Option 1 - Unlimited Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. This package is usually adequate for basic TV streaming and browsing the internet.

Option 2 - Unlimited Faster Fibre

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time.

Option 3 - Unlimited Superfast Fibre

Over 6x faster than standard broadband, TalkTalk Superfast Fibre has an average download speed of 67Mbps. It comes with the new, award-winning Wi-Fi Hub to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

Can I use my own router with TalkTalk

Absolutely! If your tech savvy and want to use your own router you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on the connection type, ADSL & Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels, not all routers can support this. For the less adventurous customer don't worry the free WiFi router (worth over £120) supplied with TalkTalk Fibre broadband is an award winning bit of kit!

Talk Talk review logo

Talk Talk Pros & Cons

Key features for Talk Talk packages

Talk Talk Pros

  • No mid-contract price rises
  • Inclusive call privacy features
  • 'The New' Wi-Fi Hub Router free with Superfast Fibre broadband. The new TalkTalk router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

Talk Talk Cons

  • Minimum 18 month contract
  • Non UK-based customer support
  • Above industry average Ofcom complaints for both home phone and broadband. (1st Quarter 2019)

30 Day Great Connection Guarantee

All internet service providers have to offer customers a cooling off period, this is normally about two weeks. However, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30 day great connection guarantee is a confident offer from TalkTalk. Here's how it works...

The 30-day guarantee applies to fibre connections only, fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receive their equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

The 30 day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then a termination of that service will be included within the guarantee.

Do I need Fibre broadband to watch TalkTalk TV?

To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer it’s advisable to have at least 3Mbps. This would be adequate to stream a Standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet connected devices. So, streaming TV on two devices and a third device browsing the internet are going to need a combined broadband connection of at least 11Mbps. Remember broadband connection speeds can fluctuate during peak hours (8pm to 10pm). If you have multiple devices wanting to stream TV then a Fibre broadband package will give you the best experience. Use our broadband speed tester to check your download speed.

Can I get Talk Talk broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order FTTP (Fibre to the Premises) 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

TalkTalk Broadband Reviews

The good the bad and the ugly. Read honest TalkTalk broadband reviews
Compare Top 10 ISP Reviews

1.0
931 reviews
Post review
  • 9
  • 7
  • 18
  • 93
  • 814
  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    0.8/5
TalkTalk broadband review
by Sarah Beldon 6 days ago
Really disappointed
  • Package price
    3.5/5
  • Customer service
    2.0/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    2.0/5
Review
I've been with Talk Talk for nearly 5 years now and unfortunately, I'm moving house where they already have an alternative system in place so I had no choice but to cancel.
Despite being with them for such a long period of time, they said I was still under a contract? And that I would have to pay a hefty cancellation fee. There was no waiver due to me being a good customer and they were unable to offer a system where I could pay it off monthly.
Due to moving house and the expense I've incurred, I'm unable to pay the cancellation fee, so need to leave Talk Talk installed in a property that's not mine, which is going to cause future tenants an issue potentially. So I'm going to be paying for a service that doesn't exist until I'm able to afford to pay the fee upfront.
Due to being a long term customer, I would have thought they would have enabled me to try to be flexible and accommodate.
I'm just really disappointed - everything else and all the other companies I've had to leave haven't had a single issue with and was equally able to do it online.
I had to make 2 phone calls that weren't able to go through due to system errors, then went through chat, only to be given an additional number - who then transferred me to an additional number. The process took ages, and the guy overly explained to me what the situation was - I understood, I just wasn't happy about it.
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TalkTalk broadband review
by Chris 9 days ago
Doubled payment in the middle of the contract
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1.5/5
  • Overall satisfaction
    0.5/5
Review
Doubled payment in the middle of a fixed rate contract. Terrible!
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TalkTalk broadband review
by Very disappointed 18 days ago
Move houses
  • Package price
    3/5
  • Customer service
    0.5/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    0.5/5
Review
We gave the information about moving around 2 weeks in advance and asked to disconnect network on 3rd and connect it on 4th. They have disconnected network around midnight 2nd/3rd and didn't activate it in new place on midnight 3rd/4th. We gave them a call, and in response they are still working on it. Seems like 2 weeks is way too little time to change something so simple in the system.
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TalkTalk broadband review
by Laura 20 days ago
AVOID! TERRIBLE SERVICE ALL ROUND
  • Package price
    0.5/5
  • Customer service
    1/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
Review
Customer service is appalling. Trying to leave this company and go to BT cost me just over £100! I moved house and decided I needed better broadband. Because I cancelled with BT, it was deemed unsolicited and not done for 2 months. Then they want the equipment back 3 months after I move and it’s a £50 fine. Customer service were rude, cocky and extremely unhelpful throughout my whole time with them. Never again, bad connection, extreme hidden costs and horrendous customer service.
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TalkTalk broadband review
by Susanna 22 days ago
Avoid
  • Package price
    3/5
  • Customer service
    1/5
  • Broadband speed
    3/5
  • Overall satisfaction
    0.5/5
Review
The prices are good and connection is great (IF YOU ARE 1 METER FROM THE ROUTER). Connection doesn't reach far or even close at all and the company claims you need to purchase an extender to get that reach.
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TalkTalk broadband review
by Ramzy 1 month ago
AVOID AT ALL COSTS-APPALLING TREATMENT OF VULNERABLE CUSTOMERS
  • Package price
    3.5/5
  • Customer service
    1.0/5
  • Broadband speed
    2.5/5
  • Overall satisfaction
    0.5/5
Review
Last year I was experiencing daily disconnections, I called talktalk, had to wait 3 weeks for the engineer, he never turned up or even call, I was promised compensation for that and all the time I had bad connection,[Under Ofcom rules I was entitled to Automatic compensation for the engineer not turning up], what did talktalk do? Not only they did not compensate but they actually penalized me not once but TWICE, £60 was stolen from me, unbelievable, they are worse than cowboys, the CEO office is a joke, the ceo Tristia Harrison doesn't seem bothered in the least, not a single reply from her, biggest mistake I ever did was choosing this company from hell. AVOID AVOID AVOID
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