TalkTalk Broadband Reviews

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TalkTalk future fibre 900Mbps
Ends 6th November
Full Fibre 150
New customers only | Online exclusive
  • 152Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £26
  • per month
  • 1st year total £312

Prices may alter during contract*

Ends 6th November
Full Fibre 900
New customers only | Online exclusive
  • 944Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £38
  • per month
  • 1st year total £456

Prices may alter during contract*

Ends 6th November
Full Fibre 150
New customers only | Online exclusive
  • 152Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £28
  • per month
  • 1st year total £336

Prices may alter during contract*

Our review of TalkTalk broadband

Option 1 - Standard ADSL Broadband

This is TalkTalk's basic broadband option and is provided via a copper ADSL phone line. The speed of your connection will depend on the distance between your home and the phone exchange. TalkTalk will give you an estimated connection speed when you sign up. At least 50% of TalkTalk customers who choose this package achieve a connection speed of 11Mbps during peak times. Basic ADSL broadband is only advisable if you use a handful of connected devices for basic TV streaming and browsing the internet. This package is supplied with a free 'HG635 Super Router'.

Option 2 - TalkTalk Fibre 35

The average download speed of this package is 38Mbps, over 3x faster than standard broadband! This package is perfect for homes with multiple devices streaming TV, playing online games and downloading large files at the same time. This broadband package comes with a free Huawei DG8041W (aka The TalkTalk 'Wi-Fi Hub Black') router.

Option 3 - TalkTalk Fibre 65

Over 6x faster than standard broadband, TalkTalk Fibre 65 has an average download speed of 67Mbps. It comes with a smart 'Wi-Fi Hub Black' router to offer you the best Wi-Fi signal around your home. This package is perfect if you want to stream Ultra HD movies without buffering, even when multiple users are online.

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TalkTalk 'Wi-Fi Hub Black' router specifications | Huawei DG8041W

The TalkTalk 'Wi-Fi Hub Black' router is free when you order 'TalkTalk Fibre 35' or 'TalkTalk Fibre 65. If you sign up for a G.Fast package like 'Fibre 150' or 'Fibre 250' or any FTTP package you will receive the award-winning 'Wi-Fi Hub'. The router looks very similar to the 'Hub Black' which is supplied with fibre broadband. Externally the only distinguishing feature between them is the bronze-coloured insert behind the grill. Despite similar aesthetics, this router is superior in both performance and build quality.

TalkTalk Wi-Fi Hub Black and award-winning ‘Wi-Fi Hub’
1 Smart wireless feature – will scan to automatically find the least congested frequency
2 Modem type - ADSL2+ and VDSL2
3 Triductor Chipset 'Wi-Fi Hub Black' model | built by Huawei
3 Broadcom Chipset 'Wi-Fi Hub' model | built by Sagemcom
4 Simultaneous dual-band
5 Supported frequencies - 2.4GHz Wi-Fi (802.11 a/b/g/n) and MU-MIMO 5GHz Wi-Fi (802.11 a/n/ac) Wave 2
6 7 Internal antennas (3x3 2.4GHz, 4x4 5GHz)
7 Security & Encryption: WPA2 / WPA / WEP | Integrated firewall, WPS enabled
8 4 x 1 Gigabit ethernet ports
9 1 x RJ11 port
10 UPnP (with port forwarding and mapping)
TalkTalk review logo

Advantages of TalkTalk broadband

  • Full Fibre connection straight to your home
  • Multi room TV options + Optional apps like Netflix, Prime and Now TV
  • Wi-Fi Hub black router free with Fibre 35 & 65 broadband. The TalkTalk black router incorporates multiple antenna arrays to help maximise signal strength. It's basically a router that's worth having!

Disadvantages of TalkTalk broadband

  • Minimum 18 month contract
  • Non UK-based customer support
  • In the 2023 Ofcom report, TalkTalk received the lowest overall customer satisfaction score among six other major nationwide broadband providers, including BT, EE, Vodafone, Virgin Media, Sky, and Plusnet. Notably, EE secured the highest overall satisfaction score

Read TalkTalk broadband features in more detail

  • TalkTalk Fibre 150 is ultrafast! It comes with the award-winning 'Wi-Fi Hub' router (Sagemcom Fast 5364). TalkTalk Fibre 150 utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

    Option 5 - TalkTalk Fibre 250

    TalkTalk Fibre 250 takes your broadband connection to the next level. It has an average download speed of 290Mbps and comes with the excellent 'Wi-Fi Hub' router. Like the 'Fibre 150' package above, this broadband connection also utilises GFast technology, which is basically an improved version of fibre to the cabinet (FTTC).

    Option 6 - TalkTalk Future Fibre - FULL FIBRE

    TalkTalk is currently rolling out its latest flagship broadband product called 'Future Fibre'. By switching to TalkTalk's Fibre to the premises (FTTP) you can achieve a broadband speed of up to 900Mbps.

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  • Absolutely! If you're tech-savvy and want to use your own router, you should have no problems connecting it to TalkTalk Broadband. The settings vary depending on whether the connection type is ADSL or Fibre. If you're using a non-TalkTalk router with TalkTalk's TV service, you'll need to configure IGMP for it to work correctly. IGMP is the data that your TalkTalk TV box uses to enable Internet channels - not all routers can support this. For the less adventurous customer, don't worry! The free 'WiFi Hub Black' router (worth over £110) supplied with TalkTalk Fibre broadband is a clever bit of kit.

  • All internet service providers have to offer customers a cooling-off period. This is normally about two weeks, however, they then advise you that your broadband speed will take up to two weeks to stabilise, after which you are locked into your contract. The 30-day 'great connection guarantee' is a confident offer from TalkTalk. Here's how it works...

    The 30-day guarantee applies to fibre connections only. Fibre broadband customers are free to leave without any termination penalties if they're unhappy with their broadband connection within the first 30 days of being connected. All they need to do is call TalkTalk to cancel their contract within the first 30 days. They will then be sent a pre-paid bag to return TalkTalk's equipment. Once TalkTalk receives its equipment, a pro-rata refund is issued for any days the customer has not used the service. Set-up fees and delivery charges are non-refundable.

    The 30-day great connection guarantee applies to all services purchased within a bundle from TalkTalk: For example, if a broadband customer has signed up for other services, like TalkTalk TV, then termination of that service will be included within the guarantee.

  • To stream TalkTalk TV or other similar online TV services like Netflix & BBC iPlayer, it’s advisable to have at least 3Mbps. This would be adequate to stream a standard definition (SD) program. To stream TV in high definition (HD) it’s recommended you have a 5Mbps connection. To stream 4K TV ultra high-definition smoothly, you’ll need to have a minimum speed of 25Mbps. It’s important to remember that your broadband connection speed is shared with other internet-connected devices. So, if you're streaming TV on two devices and a third device is browsing the internet, you're going to need a combined broadband connection of at least 11Mbps. It's also worth remembering that broadband connection speeds can fluctuate during peak hours (8 pm to 10 pm). If you have multiple devices wanting to stream TV then a fibre broadband package will give you the best experience. Use our broadband speed tester to check your current download speed.

  • With any standard (i.e. ADSL) broadband connection, the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. To get TalkTalk broadband without a phone line you would need to order a fibre broadband package like 'Fibre 150 Data Only' or an FTTP (Fibre to the Premises) package like; 'TalkTalk Future Fibre' or 'Ultra Fibre Optic'.

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TalkTalk Broadband customer reviews

A trusted source for genuine TalkTalk customer experiences. Leave a review to help others
Compare top 10 ISP reviews 2024

1.0
1017 reviews
Post review
  • 10
  • 7
  • 19
  • 103
  • 888
  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    0.8/5
TalkTalk broadband review
by Nidhi
Fraud
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Talk talk doesn't give what they promise. The bandwidth is way too low than promised. I would like to request the general public please don't fall for the trap, don't switch to talk talk. They fascinate you to switch and get a £100 voucher then they will ask for written proof. They agree verbally but need proof in writing. Gift Cloud will ask you to wait and wait until you give up. Please don't fall for the trap and get a connection from talk talk. Gift Cloud and talk talk both have rude staff, not knowledgeable or helpful.
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TalkTalk broadband review
by Perry
Non trustworthy time wasters
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
What a stupid provider this is. I booked in advance for broadband setup in my new apartment I was going to move into. I waited in my new apartment for 11 days without internet for the router to arrive and get installed on the 12th day.
When I didn't receive the equipment delivered to me on the 11th day, I chatted with the lame chat customer care and they informed me, "Oh the engineers can't visit you, I'll have to wait 10 more days to receive the next update!"
Amazing!! Take a bow! 👏🏻👏🏻👏🏻 You win the award for Biggest Unprofessional of the year.
I wish I knew this beforehand so I never sign up with this incompetent provider blaming it all on openreach. They've just wasted my time and impacted my work.
I've now booked with BT with a confirmed date for next week instead of going ahead with these clueless bunch of people who don't know what they're doing!
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TalkTalk broadband review
by Parker
No service, still billed £200
  • Package price
    0.5/5
  • Customer service
    1.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
Review
They finally agreed to cancel the contract after days, yes days on the phone on hold and talking to stupid people. Sent all their rubbish back to them. Get a £0 bill, and rightly so.
Think it's fine and done. No. This is TalkTalk. They then sent a bill for over £200 to this OAP couple for a service that was never provided!!
Outrageous behaviour. After hours on the phone again trying to get a manager, we get cut off. Take it to court TalkTalk. You are not getting any money from us and we have the right to now claim from you. You are a disgrace TalkTalk.
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TalkTalk broadband review
by Alan Edwards
Let down
  • Package price
    2.0/5
  • Customer service
    1.0/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    1.0/5
Review
For anyone who is thinking of taking up the offer of Fibre To The Premises - let me share my experience of incompetence and unacceptable customer support from Talktalk.

In November 2023 I signed up to Talktalk full fibre 150 with VoIP - The initial, agreed, FTTP installation had to be rescheduled due to TT failing to dispatch the necessary new router in time. On the new day of installation, it was discovered that TT had not included the Digital Voice Adaptor, which is needed to provide access to VoIP for my house telephone. TT assured me that one would be expedited - it took 5 days to arrive, during which, we had no home telephone connection.
After two days of good Internet, and telephone operation, our telephone connection
developed a fault - we could neither make nor receive calls.
Throught December 23, I spent numerous (unsuccess) frustrating hours on online text chat, and telephone conversations, with different TT support staff members, with promises to log the ongoing fault for further investigation. I was promised follow up calls, from Managers, and a new router - none of which ever materialised.
The TT staff I interfaced with were polite and friendly - but, incompetent. Because when I finally connected to someone who knew what they were doing, the problem was fixed within minutes.

Bottom line is - we were without a telephone for much of December 23.

I have been a Talk talk customer for several years - but, this experience has left me totally disenchanted with them.
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TalkTalk broadband review
by Pete
Incompetent
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Untrained incompetent rude, no knowledge technical skills to solve customers problems, waste hours on phone text live chat,being put on hold asked non essential questions, 30 days no internet have had 3 missed appointments to have full fibre installation, when installed by useless Kelly communications engineers they left 1/2 metres flapping around in my kitchen cupboard because they didn't measure and cut it correctly! If you want weeks of living hell then talktalk is the place to go....
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