I've been with Talk Talk for nearly 5 years now and unfortunately, I'm moving house where they already have an alternative system in place so I had no choice but to cancel.
Despite being with them for such a long period of time, they said I was still under a contract? And that I would have to pay a hefty cancellation fee. There was no waiver due to me being a good customer and they were unable to offer a system where I could pay it off monthly.
Due to moving house and the expense I've incurred, I'm unable to pay the cancellation fee, so need to leave Talk Talk installed in a property that's not mine, which is going to cause future tenants an issue potentially. So I'm going to be paying for a service that doesn't exist until I'm able to afford to pay the fee upfront.
Due to being a long term customer, I would have thought they would have enabled me to try to be flexible and accommodate.
I'm just really disappointed - everything else and all the other companies I've had to leave haven't had a single issue with and was equally able to do it online.
I had to make 2 phone calls that weren't able to go through due to system errors, then went through chat, only to be given an additional number - who then transferred me to an additional number. The process took ages, and the guy overly explained to me what the situation was - I understood, I just wasn't happy about it.