Vodafone Broadband Reviews
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Vodafone has been a key player in telecommunications since making the UK’s first mobile phone call in January 1985. Today, Vodafone provides mobile and fixed services to over 330 million customers in 15 countries. In 2023, Vodafone reported 1.3 million fixed broadband customers in the UK.
Since entering the UK home broadband market in 2015, Vodafone has focused on delivering high-speed fibre broadband. By using the same technology as BT for both broadband and home phone services, Vodafone delivers comparable quality at a reduced cost, making it an excellent choice for budget-conscious consumers seeking a reliable connection.
As well as their new Gigafast broadband (which currently has limited availability outside of key cities), Vodafone offer 2 additional fibre broadband FTTC (Fibre to the cabinet) packages with optional extra features.
Compare Vodafone DealsVodafone Superfast 1:
35Mbps (upgrade available to Vodafone Pro package)
Vodafone Superfast 2:
67Mbps (upgrade available to Vodafone Pro package)
Vodafone now offer a 'Pro plan upgrade' which guarantees you Wi-Fi in every room or you can leave your contract for free. Vodafone sells the 'Pro' plan as an unbreakable broadband service. In the unlikely event that your home broadband fails, Vodafone will automatically switch you to a 4G connection.
900Mbps average download & upload speed. Currently, Vodafone Gigafast is available via Cityfibre's FTTP (Fibre to the premises) 1Gbps network in the following selected cities: Aberdeen, Birmingham, Bournemouth, Bradford, Cambridge, Coventry, Derby, Edinburgh, Glasgow, Huddersfield, Leeds, Milton Keynes, Northampton, Peterborough, Southend-On-Sea and Stirling. Portsmouth is currently being upgraded.
A deal agreed with Openreach in August 2020 means that Bristol, Birmingham and Liverpool residents will soon be able to access Vodafone’s Gigafast broadband too, via Openreach's 1Gbps network.
A free Vodafone Wi-Fi Hub router is included with any broadband package - and it's a great bit of kit! It supports dual-band Wi-Fi, including 802.11ac and offers four Gigabit Ethernet ports for any wired devices. The Vodafone router also supports beamforming Wi-Fi to maximise signal strength via its 7 built-in aerials. The Vodafone Wi-Fi Hub can be controlled via an impressively clever app. You can take control of the Wi-Fi and set custom times when you want to limit access. You'll get a visual display of all of the devices that are connected at any time. You can set up a private guest network at the flick of a switch or block any devices you don't recognise.
Ever wished you could prioritise your broadband speed? Now you can! 'Boost your device speed' lets you prioritise the speed of any device on the network - perfect for when your work laptop is simultaneously competing against an Xbox and YouTubeHD! Vodafone also doesn’t use any traffic management, so your broadband speed will not be artificially slowed down during peak periods.
Vodafone broadband had a rather disappointing customer complaints score in Ofcom's 2019 annual report. They received more than double the industry average of broadband complaints (115 complaints per 100K customers). Vodafone also fell short on their landline phone service. Sky and EE received the least amount of complaints in 2019. But, despite the disappointing customer complaints score the reality is that less than 0.2% of customers are dissatisfied. Taking into account the features and price point of their products, we would still recommend Vodafone broadband.
It’s good to know that Vodafone is one of the broadband providers that have signed up to Ofcom’s 'Broadband speed voluntary code of practice'. In reality, this means that Vodafone will provide you with a clear estimate of the broadband speed which you're likely to achieve. You will also be advised of the minimum guaranteed speed before you sign up. If your broadband falls below your guaranteed speed and Vodafone do not resolve it within 28 days, you have the right to cancel your contract without penalty.
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