Vodafone Broadband Reviews

An absolute waste of time

Avoid Vodafone broadband customer service and product very poor. Still sorting the problem after an hour on the phone

Ordered broadband on the 24th September. First installation date was a no show. Did not receive an apology or any communication from either Vodafone or Cityfibre. I have since complained through there complaints portal which is and absolute joke. It’s now mid November and I still don’t have a date for an installation.
Don’t waste your time with Vodafone and cityfibre.

3rd update - this is really important, message from Vodafone India ..................... we Brits are not competent or skilled sufficiently to work and manage for Vodafone. They select those who only fit with Vodafone India they claim, it doesn't include we Brits and that's why they do not have a UK operation - If I have not received such letter today (18th July) I would not have believed it

So the question is, do you still want to buy a Vodafone Broadband contract if you live in UK, as you are deemed not good enough !!!!!!!!!!!!!!! GOI elsewhere surely ?

2nd update - referring to Vodafone return .... read that message - it confirms by lack of content that there are no UK operations and that problems are messed around with between India and Egypt - it's frustrating OK and gets no resolution - you are warned

Had the same scripted Vodafone reply from a social media team below - "REACHING OUT " ??? Almost 7 weeks later they think they can solve the problem with quaint words - don't go here, you're advised

Vodafone UK does not operate in the UK, its a scam. They operate from India for Broadband services and Egypt when you have to make a complaint.

Six weeks after trying to close my account and transfer to BT, it's still a mess. I constantly ask for a UK senior management person, so I can make direct contact with someone who comprehends issues - they refuse to provide names/ contacts - they do not exist -a UK Managing Director does not exist

Vodafone India and Egypt does not have a senior management structure and obviously self-manage to destruction. This is a scam, possible for false cost reductions and tax purposes, at our expense.

Vodafone India has held up my transfer to BT for over 6 weeks. I believe this is a deliberate act, whilst I have received several letters asking me to change my mind. They blame technical problems for the delay, of which they give me reassurances of their personal services to speedily resolve and satisfy my complaint - It's still occurring, they are nothing but liars

They provide nothing in writing, messages sent by text are non-returnable, emails similar - chat online is the only copy you can keep and that takes over an hour each time for the script following operators who do not know how to think, manage or refer to gain a solution. Furthermore, they are atrocious and should be avoided - think carefully about your new contract.

It's one of face-saving, no operator will escalate to a higher management position, especially when it's beyond their comprehension .... personal service promises keep being regurgitated by unknowing morons, possibly threatened with the sack if they cannot resolve, and they cannot resolve, my chat records of over an hour duration record this spiralling nonsense and refusal to escalate to sort the problem

it's beyond them; especially, it appears, when somewhere in India they are dealing with Openreach in the UK to make changes of server and line

Making a formal complaint takes you into Egypt and no better from the lack of senior management direction and regurgitated script of providing a personal service to get a solution for me ... blah blah - incompetence at its highest

I visited a local Vodafone store on the high street and recalled my long battle with the subcontinent., They also relayed their own difficulties and need to contact both India and Egypt when they have difficulties in the shop. They confirm there is no UK operation for competent and comprehensible support. I was advised to simply cancel the contract and go elsewhere - that's a Vodafone High Street shop comment.

If your thinking of setting up /. Changing to a new Broadband provider, think seriously. It will go wrong at some time, that's an actuality - it's what that provider does to find a speedy solution. I've been struggling with a half-baked service over 6 weeks ie TVs not functioning well etc and I'm paying for it - is this what you really want or do you want to pick the phone up and have a friendly chat with a familiar voice who comprehends the circumstances and puts you in the right direction to solve it ? - Vodafone are proven that they cannot deliver

save your money, serious loss of time and a lot of heavy stress, especially if you are a pensioner like me

Don't look at the money involved as first glance, look beyond and see the level of support and how and where it may come from, because we all need support at some time, a matter of fact

This was the original problem that BT had when it moved its centre abroad, millions left in droves as I did, now they are back in the UK, most are returning, ironically from companies such as the pretending Vodafone (non-existent) UK

it's your money - beware

They took my name down incorrectly (only two letters different) and as a result my direct debit failed and they cut off my broadband and I can't get onto my account. I've now spent half and hour on the phone and one online chat of three hours and another of one and half hours and while I'm writing this review I'm on the phone again (20 minutes so far). So, I've wasted 5hrs and 20 minutes so far and the problem still isn't resolved. This is an APPALLING level of service. Avoid, avoid, avoid!!