Vodafone Broadband

Vodafone Broadband Reviews

Is Vodafone Broadband any good?

Vodafone Gigafast

Today's Best Vodafone Deals

Our broadband deals are often cheaper than going direct

Superfast 100

New customers only
  • 102Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £25
  • per month
  • 1st year total £300
 

Superfast 2

New customers only
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £22
  • per month
  • 1st year total £264
 

Pro Superfast 2

New customers only | 4G Broadband Backup
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £30
  • per month
  • 1st year total £360
 

Pro Superfast 1

New customers only | 4G Broadband Backup
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £30
  • per month
  • 1st year total £360
 

Pro Xtra Ultrafast 200

New customers only | 4G Broadband Backup
  • 200Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £46
  • per month
  • 1st year total £552
 

Pro Xtra Gigafast 900

New customers only | 4G Broadband Backup
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £61
  • per month
  • 1st year total £732
 

Pro Ultrafast 200

New customers only | 4G Broadband Backup
  • 200Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £38
  • per month
  • 1st year total £456
 

Pro Xtra Superfast 1

New customers only | 4G Broadband Backup
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £38
  • per month
  • 1st year total £456
 

Pro Xtra Ultrafast 500

New customers only | 4G Broadband Backup
  • 500Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £51
  • per month
  • 1st year total £612
 

Pro Ultrafast 500

New customers only | 4G Broadband Backup
  • 500Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £43
  • per month
  • 1st year total £516
 

Pro Xtra Superfast 100

New customers only | 4G Broadband Backup
  • 102Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £41
  • per month
  • 1st year total £492
 

Pro Superfast 100

New customers only | 4G Broadband Backup
  • 102Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £33
  • per month
  • 1st year total £396
 

Superfast 1

New customers only
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £22
  • per month
  • 1st year total £264
 

Pro Xtra Superfast 2

New customers only | 4G Broadband Backup
  • 67Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £38
  • per month
  • 1st year total £456
 

Pro Gigafast 900

New customers only | 4G Broadband Backup
  • 900Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 24 month contract
  • Free delivery
Buy now
  • £53
  • per month
  • 1st year total £636
 

Vodafone Features

Vodafone Broadband UK

Vodafone have extensive experience in connectivity dating back to their first mobile phone call in the UK back in January 1985. Vodafone now operate in 22 countries and provide fixed broadband in 17 markets. In 2022, Vodafone reported 18 million mobile and 1.1 million fixed broadband customers and 550 thousand Voxi customers in the UK. Vodafone are currently the largest mobile and fixed broadband operator in Europe.

Vodafone moved into the home broadband market in October 2015. In 2019 they made the decision to stop supporting ADSL (Standard Broadband). Now Vodafone only sells and supports fibre broadband packages. It’s an unusual move, but Vodafone fibre broadband is so price competitive, it’s cheaper than some competitors' legacy ADSL packages. So, if you’re still encumbered by an ADSL line, Vodafone fibre broadband is definitely worth investigating.

Vodafone Superfast Fibre

As well as their new Gigafast broadband (which currently has limited availability outside of key cities), Vodafone offer 2 additional fibre broadband FTTC (Fibre to the cabinet) packages with optional extra features. In-contract price rises may occur, but can be avoided if you select a package which includes the ‘Extra Plan’.

Visit Vodafone

Vodafone Superfast 1:
35Mbps (upgrade available to Vodafone Pro package)

Vodafone Superfast 2:
67Mbps (upgrade available to Vodafone Pro package)

Vodafone now offer a 'Pro plan upgrade' which guarantees you Wi-Fi in every room or you can leave your contract for free. Vodafone sell the 'Pro' plan as an unbreakable broadband service. In the unlikely event that your home broadband fails Vodafone will automatically switch you to a 4G connection.

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Vodafone Pros & Cons

Key features for Vodafone packages

Vodafone Pros

  • Save up to £3 per month if you have a new or existing 'pay monthly' mobile plan
  • FREE Smart router with beamforming coverage via 7 internal aerials
  • Wide variety of broadband speeds from (Superfast 38Mbps - 100Mbps) Ultra Fast (200Mbps | 500Mbps) Vodafone Gigafast (900Mbps)

Vodafone Cons

  • No ADSL broadband options (Fibre broadband only)
  • 24 month contracts only
  • No option for landline only

Vodafone Gigafast

900Mbps average download & upload speed. Currently, Vodafone Gigafast is available via Cityfibre's FTTP (Fibre to the premises) 1Gbps network in the following selected cities: Aberdeen, Birmingham, Bournemouth, Bradford, Cambridge, Coventry, Derby, Edinburgh, Glasgow, Huddersfield, Leeds, Milton Keynes, Northampton, Peterborough, Southend-On-Sea and Stirling. Portsmouth currently being upgraded.

A deal agreed with Openreach in August 2020 means that Bristol, Birmingham and Liverpool residents will soon be able to access Vodafone’s Gigafast broadband too, via Openreach's 1Gbps network.

Vodafone broadband router (Wi-Fi Hub)

Vodafone Wi-Fi router & app

A free Vodafone Wi-Fi Hub router is included with any broadband package - and it's a great bit of kit! It supports dual-band Wi-Fi, including 802.11ac and offers four Gigabit Ethernet ports for any wired devices. The Vodafone router also supports beamforming Wi-Fi to maximise signal strength via it's 7 built-in aerials. The Vodafone Wi-Fi Hub can be controlled via an impressively clever app. You can take control of the Wi-Fi and set custom times when you want to limit access. You'll get a visual display of all of the devices that are connected at any time. You can set up a private guest network at the flick of a switch or block any devices you don't recognise.

Ever wished you could prioritise your broadband speed? Now you can! 'Boost your device speed' lets you prioritise the speed of any device on the network - perfect for when your work laptop is simultaneously competing against an Xbox and YouTubeHD! Vodafone also don’t use any traffic management, so your broadband speed will not be artificially slowed down during peak periods.

Apple App StoreGoogle Play Store

Vodafone homephone

As with all broadband providers, Vodafone broadband packages include phone line rental. But, by default, Vodafone don't include evening and weekend calls. An 'Evening and Weekend' call plan can be added on for £4 per month or an "Anytime Landline & Mobile' call plan for £8 extra per month.

Vodafone Broadband Deals

We regularly have access to exclusive offers with Vodafone e.g. £100 gift voucher for new customers. Currently, new and existing Vodafone 'pay monthly' mobile customers will receive up to £3 per month off any home broadband package.

Vodafone broadband customer service

Vodafone broadband had a rather disappointing customer complaints score in Ofcom's 2019 annual report. They received more than double the industry average of broadband complaints (115 complaints per 100K customers). Vodafone also fell short on their landline phone service. Sky and EE received the least amount of complaints in 2019. But, despite the disappointing customer complaints score the reality is that less than 0.2% of customers are dissatisfied. Taking into account the features and price point of their products, we would still recommend Vodafone broadband.

Vodafone broadband customer rights

It’s good to know that Vodafone are one of the broadband providers that have signed up to Ofcom’s 'Broadband speed voluntary code of practice'. In reality, this means that Vodafone will provide you with a clear estimate of the broadband speed which you're likely to achieve. You will also be advised of the minimum guaranteed speed before you sign up. If your broadband falls below your guaranteed speed and Vodafone do not resolve it within 28 days, you have the right to cancel your contract without penalty.

Vodafone Broadband Reviews

The good the bad and the ugly. Read honest Vodafone broadband reviews
Runner-up | Top 10 ISP Reviews

2.1
24 reviews
Post review
  • 5
  • 1
  • 2
  • 6
  • 10
  • Package price
    2.7/5
  • Customer service
    2.0/5
  • Broadband speed
    2.4/5
  • Overall satisfaction
    1.8/5
Vodafone broadband review
by Felipe 16 days ago
They disconnected my internet without my consent
  • Package price
    3/5
  • Customer service
    0.5/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    0.5/5
Review
[Read until the end]
I had Vodafone for 2 years. It was never a perfect internet, it would not work sometimes, but I was overall happy with mainly because of the competitive price.
Every changed on the 6th March when I received those messages "sorry you are leaving" as if I had requested a disconnection. I phoned Vodafone and told them I did not request a disconnection. The woman on the phone was very kind and when I asked for a SMS confirmation she provided it straightaway confirming the disconnection request was cancelled. However, a month later 6th April, OpenReach started to work outside of my house, they had only parked the car and my wife went out to ask what was happening and told them we had not requested our internet to be disconnected, they apologised and left. The internet was working fine, in the afternoon of the same day, my internet suddenly stopped working.
I phoned Vodafone who then told me my internet was disconnected as requested by me. Regardless of what I told them a month before and regardless of telling them I had a SMS from them to prove it, they said there was nothing they could do and SKY had picked up my line. I told them I did not care about landline, I just needed internet as I work from home. They said I would have to wait at least until mid-May to get my internet restored and I would have to subscribe a 48-month contract. I explained to them my internet was working "a minute ago" how come now I have to wait until nxt month to get it connected. They made me speak with a different teams and different managers and nobody was able to simply restore my internet connection. This took me about 6 hours in different days talking to different teams.
On the 18th April I received an email with my monthly bill, charging me for the month of April/May. Then I phoned them again on the 19th April and told them this was unacceptable and I was not going pay for it and that they should not charge it to me. After a while they were trying to convince me to reconnect with Vodafone, but I still would have to wait at very least 2 weeks, which I undoubtely refused. The manager then phoned me back and said I was not going to be charged and apologised for all mess they had done.
27th April they charged me anyway, despite numerous calls and confirmation. This is such a messy company, I had never seen this in my life. Phoned them now again 2nd May and asked for refund and confirmation in SMS of the refund. I received SMS confirming it and hope I will get the refund too.
Whenever come to your mind the company you work for is disorganised, remember Vodafone is there to go above and beyond your bad expectations.
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Vodafone broadband review
by Adam 18 days ago
Nothing to complain about so far
  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
I wanted the Wi-Fi hub delivering to a different address to where the broadband was due to be installed, the web chat assistant advised me I could do this when booking my broadband online. Was a little dubious and was expecting this to go horribly wrong but it didn't. Overall no problems with the switchover or the internet speed, Will be moving our mobiles to Vodafone when out of contract. Excellent communication!
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Vodafone broadband review
by Ian Meek 1 month ago
Gave up in the end
  • Package price
    2.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Had our street dug up to install superfast broadband and kept getting fliers through the door from Cityfibre telling us about it. When it came time to get a new broadband deal looked into it and, as a result, went with Vodafone. They set up a date for the activation and an engineer was to visit. I waited in all day, he never came, I had a lengthy web-chat, result of which was that my appointment had been cancelled for some reason. Very apologetic, set up another appointment. I told them not to send another router as we had one already. They sent another router. My partner waited in all day and no engineer appeared. I got involved in another lengthy webchat and they told me that the appointment had been cancelled by me?! I told them to forget it and went with another provider (Plusnet) and all has gone very smoothly. Ps. Got into another lengthy webchat with Vodafone as I didn't want to put two routers in landfill. They said they'd send me a couple of prepaid bags to return them in. That was two weeks ago. I still have two routers.
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Vodafone broadband review
by Bob Deans 1 month ago
Vodafone fttp-aberdeen or ft-nowhere
  • Package price
    5.0/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Signed up for vodafone fttp 900Gb pro broadband in Aberdeen (Cityfibre), activation date 30th March, hasn't worked ever, two weeks later the no-fail backup 4G service has also failed, left with NO working broadband, promised unlimited data on backup link several days ago, shocking beyond belief, tried complaining to Cityfibre, they replied its Vodafone's problem , WHAT A SHAMBLES
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  • Kw 22 days ago
    Same problem it’s a joke
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Vodafone broadband review
by DM 1 month ago
Count yourself lucky if you actually get a working service
  • Customer service
    0.5/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
I switched over from Talktalk some years ago to Vodafone which was a blessed relief to be free of Talktalk. Internet was down for about 10 days when Vodafone took over due to their inability to switch the service. They eventually worked it out and did the switch. I fought for compensation which they eventually agreed to. Then the connection speed (basic fibre) was about 35% below the stated figure, for which they again provided a discount. Fast forward a couple of years and when they raised their prices I called them to negotiate. They offered me fibre to the home, which was an upgrade, all for £1 less than I was currently paying. Sound like a good deal? Sure. Well, BT Openreach came and swapped the old copper line for a fibre one. The engineer said it should start working in about half an hour. I called Vodafone a few hours later and they said it will take up to 72 hours to work. Definitely NOT warned about this before agreeing. The activation date was clearly stated on the email and now they wanted 3 days more. OK, well, what can you do except wait? Four days later still no Internet. Again I call them and spend over an hour (mostly on hold listening to the same 3 songs on repeat!!!!) on the phone with an Indian woman who I could only understand every third word she said (very different to Vodafone's previous Egyptian customer service reps who spoke perfect English). I asked to speak to a manager and was told one would call me within 24 hours. Guess what? No call back. And she told me I would have to wait for.... another 72 hours for the Internet to be set up. Sound familiar? Well, here we are, 5 days and still no further along. Time to cancel and move to Sky. For anyone reading this, ask yourself how much your time is worth and whether you really need the stress in your life for what should be a simple thing. If, however, you have more than enough time and not enough frustration, please feel free to use Vodafone. I wish you all the best.
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Vodafone broadband review
by Charlie 1 month ago
The advertised price is a lie
  • Package price
    1.0/5
  • Customer service
    1.0/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    1.0/5
Review
Intermittent failures and mid contract price increases. It looks cheap but that's because they increase the prices by 10% every April and by another £3 after the end of the contract. The advertised price is just bait.
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