Vodafone Broadband

Vodafone Broadband Reviews

Is Vodafone Broadband any good?

Vodafone FREE 4K Apple TV

Today's Best Broadband Deals

Our broadband deals are often cheaper than going direct

Vodafone - Gigafast Broadband 100

Fibre broadband
Average speed*
102Mb
Broadband Deal Monthly cost
£0
24 month contract Setup cost £0
Total first year cost £ 225
Show cost details

Vodafone - Gigafast Broadband 500

Fibre broadband
Average speed*
500Mb
Broadband Deal Monthly cost
£0
24 month contract Setup cost £0
Total first year cost £ 240
Show cost details

Vodafone - Superfast 1

Fibre broadband
Average speed*
35Mb
Broadband Deal Monthly cost
£22
24 month contract Setup cost £0
Total first year cost £ 264
Show cost details

Vodafone - Gigafast Broadband 200

Fibre broadband
Average speed*
200Mb
Broadband Deal Monthly cost
£0
24 month contract Setup cost £0
Total first year cost £ 270
Show cost details

Vodafone - Superfast 2

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£24
24 month contract Setup cost £0
Total first year cost £ 288
Show cost details

Vodafone - Gigafast Broadband 900

Fibre broadband
Average speed*
900Mb
Broadband Deal Monthly cost
£0
24 month contract Setup cost £0
Total first year cost £ 300
Show cost details

Vodafone - Gigafast 900 Extra with Apple TV

Fibre broadband
Average speed*
900Mb
Broadband Deal Monthly cost
£0
24 month contract Setup cost £0
Total first year cost £ 348
Show cost details

Vodafone - Superfast 1 Extra with Apple TV

Fibre broadband
Average speed*
35Mb
Broadband Deal Monthly cost
£30
24 month contract Setup cost £0
Total first year cost £ 360
Show cost details

Vodafone - Superfast 2 Extra with Apple TV

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£32
24 month contract Setup cost £0
Total first year cost £ 384
Show cost details

Vodafone Features

Vodafone Broadband UK

Vodafone have extensive experience in connectivity dating back to their first mobile phone call in the UK back in January 1985. Vodafone now operate in 22 countries and provide fixed broadband in 17 markets. In 2020, Vodafone reported 18 million mobile and 0.8 million fixed broadband customers in the UK. Vodafone are currently the largest mobile and fixed broadband operator in Europe.

Vodafone moved into the home broadband market in October 2015. In 2019 they made the decision to stop supporting ADSL (Standard Broadband). Now Vodafone only sells and supports fibre broadband packages. It’s an unusual move, but Vodafone fibre broadband is so price competitive, it’s cheaper than some competitors' legacy ADSL packages. So, if you’re still encumbered by an ADSL line, Vodafone fibre broadband is definitely worth investigating.

Vodafone Superfast Fibre

As well as their new Gigafast broadband (which currently has limited availability outside of key cities), Vodafone offer 2 additional fibre broadband FTTC (Fibre to the cabinet) packages with optional extra features. In-contract price rises may occur, but can be avoided if you select a package which includes the ‘Extra Plan’.

Visit Vodafone

Vodafone Superfast 1: 35Mbps average download speed & line rental included

Vodafone Superfast 2: 63Mbps average download speed & line rental included

Both Superfast packages offer an ‘Extras Plan’ which currently costs an additional £8 per month and includes the following: Free 4k Apple TV box with 12 months subscription, unlimited Anytime calls to standard UK landlines & mobiles and a 'no in-contract price rise' guarantee.

Vodafone review logo

Vodafone Pros & Cons

Key features for Vodafone packages

Vodafone Pros

  • Save up to £3 per month if you have a new or existing 'pay monthly' mobile plan
  • FREE Smart router with beamforming coverage via 7 internal aerials
  • FREE Apple TV 4K with any Superfast Extra Broadband package

Vodafone Cons

  • No ADSL broadband options (Fibre broadband only)
  • 24 month contracts only
  • No option for landline only

Vodafone Gigafast

900Mbps average download & upload speed. Currently, Vodafone Gigafast is available via Cityfibre's FTTP (Fibre to the premises) 1Gbps network in the following selected cities: Aberdeen, Bournemouth, Cambridge, Coventry, Edinburgh, Huddersfield, Leeds, Milton Keynes, Northampton, Peterborough, Southend-On-Sea and Stirling.

A deal agreed with Openreach in August 2020 means that Bristol, Birmingham and Liverpool residents will soon be able to access Vodafone’s Gigafast broadband too, via Openreach's 1Gbps network.

Vodafone broadband router (Wi-Fi Hub)

Vodafone Wi-Fi router & app

A free Vodafone Wi-Fi Hub router is included with any broadband package - and it's a great bit of kit! It supports dual-band Wi-Fi, including 802.11ac and offers four Gigabit Ethernet ports for any wired devices. The Vodafone router also supports beamforming Wi-Fi to maximise signal strength via it's 7 built-in aerials. The Vodafone Wi-Fi Hub can be controlled via an impressively clever app. You can take control of the Wi-Fi and set custom times when you want to limit access. You'll get a visual display of all of the devices that are connected at any time. You can set up a private guest network at the flick of a switch or block any devices you don't recognise.

Ever wished you could prioritise your broadband speed? Now you can! 'Boost your device speed' lets you prioritise the speed of any device on the network - perfect for when your work laptop is simultaneously competing against an Xbox and YouTubeHD! Vodafone also don’t use any traffic management, so your broadband speed will not be artificially slowed down during peak periods.

Apple App StoreGoogle Play Store

Vodafone homephone

As with all broadband providers, Vodafone broadband packages include phone line rental. But, by default, Vodafone don't include evening and weekend calls. An 'Evening and Weekend' call plan can be added on for £4 per month or an "Anytime Landline & Mobile' call plan for £8 extra per month.

Vodafone Broadband Deals

We regularly have access to exclusive offers with Vodafone e.g. £100 gift voucher for new customers. Currently, new and existing Vodafone 'pay monthly' mobile customers will receive up to £3 per month off any home broadband package.

Vodafone broadband customer service

Vodafone broadband had a rather disappointing customer complaints score in Ofcom's 2019 annual report. They received more than double the industry average of broadband complaints (115 complaints per 100K customers). Vodafone also fell short on their landline phone service. Sky and EE received the least amount of complaints in 2019. But, despite the disappointing customer complaints score the reality is that less than 0.2% of customers are dissatisfied. Taking into account the features and price point of their products, we would still recommend Vodafone broadband.

Vodafone broadband customer rights

It’s good to know that Vodafone are one of the broadband providers that have signed up to Ofcom’s 'Broadband speed voluntary code of practice'. In reality, this means that Vodafone will provide you with a clear estimate of the broadband speed which you're likely to achieve. You will also be advised of the minimum guaranteed speed before you sign up. If your broadband falls below your guaranteed speed and Vodafone do not resolve it within 28 days, you have the right to cancel your contract without penalty.

Vodafone Broadband Reviews

The good the bad and the ugly. Read honest Vodafone broadband reviews.

5 Vodafone broadband reviews

2.0
5 Vodafone broadband reviews
Post review
  • 1
  • 0
  • 0
  • 2
  • 2
  • Package price
    2.5/5
  • Customer service
    2.8/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    1.7/5
Vodafone Gigafast Broadband 900Mbps
Vodafone broadband review by Abid 20 days ago
Review
I have ordered Gigafast Broadband with a maximum speed of 900Mbps. I expected it to be super fast but after couple of days it started getting slower. On Broadband speed check it shows that upload and download speed is arround 500Mbps which is fine. But now my youtube and netflix start buffering and run like dial up broadband. I have tried with my TV youtube app, my sky box and even my PC youtube app. I thought my system is slow. My PC is with Inter i7 and 64Gb ram. It didn't work there either. Much worse then fiber optic. Fibre optic gives you upto 70mbps I think but it never bufferred my streaming. I am stuck with 2 years contract, I have no other option to give them negative feedback.
  • Package price
    3/5
  • Customer service
    3/5
  • Broadband speed
    1/5
  • Overall satisfaction
    1/5
Show more
3 people found the following review helpful
Incompetent, customers service agents defy logic and reasoning
Vodafone broadband review by Keith 20 days ago
Review
I had to cancel my open reach gigafast 500 installation due to having covid. Vodafone said they would call me the next day to reschedule after my isolation period. They never did and openreach turned up. Two weeks later I contacted them and after numerous people promising to call me back after being on the phone for 2 hours daily for 3 days and being redirected six times per call they try to arrange a new appointment but will have to cancel the order with openreach and the new order will cost ten pound a month more on my monthly plan and my mobile customer discount no longer applies.
I am glad I have now cancelled my order they are disgraceful and I will be cancelling my mobile plans. Beware on numerous occasions I asked for confirmation of my order and plan pricing only to be fed numerous excuses.Their customer service and online agents\robots make my blood boil. Full of inconsistent lies.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Overall satisfaction
    0.5/5
Show more
2 people found the following review helpful
Highly recommended
Vodafone broadband review by Jonathan 1 month ago
Review
Previously with Virgin which was good but paying over the odds for what i needed, decided to switched to Vodafone and it has consistently been over my advertised speed. Very happy with Vodafone broadband, no problems with installation, but kept my Virgin Broadband connection until the switch over went live. Highly recommended
  • Package price
    4.0/5
  • Customer service
    5.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    4.0/5
Show more
1 people found the following review helpful
Still waiting for an engineer
Vodafone broadband review by Jack 3 months ago
Review
Ordered broadband 13 days ago
  • Overall satisfaction
    2.0/5
Show more
2 people found the following review helpful
Avoid Vodafone like the plague
Vodafone broadband review by Em 7 months ago
Review
Started with Vodafone broadband at first really good when down hill very fast constantly had to ring as they would put my account in collections before I had even received the bill!!!! Now my Internet drops out every two seconds guaranteed despite constant calls to them no two people say the same thing. Save your self time and hassle and just avoid I would not recommend them to anyone I wish I have never signed up to them
  • Overall satisfaction
    1.0/5
Show more
1 people found the following review helpful
Post Your Review
By clicking submit you agree to Fasterbroadbands Terms & Conditions