Vodafone Broadband Reviews

Find Vodafone Broadband deals in your area

Vodafone Gigafast
Ends 10th December

Fibre 2

New customers only | Up to £3/month saving for existing mobile contract customers
  • 67Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £25
  • per month
  • 1st year total £300
Ends 10th December

Full Fibre 100

New customers only | Up to £3/month saving for existing mobile contract customers
  • 102Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £28
  • per month
  • 1st year total £312
Ends 10th December

Full Fibre 100

New customers only | Up to £3/month saving for existing mobile contract customers
  • 102Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £27
  • per month
  • 1st year total £300
Ends 10th December

Full Fibre 2

New customers only | Up to £3/month saving for existing mobile contract customers
  • 73Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £25
  • per month
  • 1st year total £300

Fibre 2 Essentials broadband & line

  • 73Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 12
  • month contract
  • Free
  • delivery
View Deal
  • £20
  • per month
  • 1st year total £240
Ends 10th December

Full Fibre 2

New customers only | Up to £3/month saving for existing mobile contract customers
  • 82Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £24
  • per month
  • 1st year total £288
Ends 10th December

Full Fibre 500

New customers only | Up to £3/month saving for existing mobile contract customers
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £32
  • per month
  • 1st year total £420
Ends 10th December

Full Fibre 500

New customers only | Up to £3/month saving for existing mobile contract customers
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £29
  • per month
  • 1st year total £420

Fibre 1 Essentials broadband & line

  • 38Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 12
  • month contract
  • Free
  • delivery
View Deal
  • £12
  • per month
  • 1st year total £144
Ends 10th December

Pro ll Full Fibre 900

New customers only | Up to £3/month saving for existing mobile contract customers
  • 900Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £48
  • per month
  • 1st year total £696
Ends 10th December

Pro ll Full Fibre 500

New customers only | Up to £3/month saving for existing mobile contract customers
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £42
  • per month
  • 1st year total £528
Ends 10th December

Pro ll Full Fibre 500

New customers only | Up to £3/month saving for existing mobile contract customers
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £39
  • per month
  • 1st year total £528
Ends 10th December

Pro ll Full Fibre 100

New customers only | Up to £3/month saving for existing mobile contract customers
  • 102Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £37
  • per month
  • 1st year total £468
Ends 10th December

Full Fibre 900

New customers only | Up to £3/month saving for existing mobile contract customers
  • 900Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £46
  • per month
  • 1st year total £552
Ends 10th December

Full Fibre 200

New customers only | Up to £3/month saving for existing mobile contract customers
  • 200Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £32
  • per month
  • 1st year total £396
Ends 10th December

Full Fibre 200

New customers only | Up to £3/month saving for existing mobile contract customers
  • 200Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £32
  • per month
  • 1st year total £396
Ends 10th December

Pro ll Full Fibre 100

New customers only | Up to £3/month saving for existing mobile contract customers
  • 102Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £38
  • per month
  • 1st year total £516
Ends 10th December

Full Fibre 900

New customers only | Up to £3/month saving for existing mobile contract customers
  • 900Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £38
  • per month
  • 1st year total £588
Ends 10th December

Pro ll Full Fibre 900

New customers only | Up to £3/month saving for existing mobile contract customers
  • 900Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £56
  • per month
  • 1st year total £660
Ends 10th December

Pro ll Full Fibre 2

New customers only | Up to £3/month saving for existing mobile contract customers
  • 82Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £34
  • per month
  • 1st year total £456
Ends 10th December

Pro ll Full Fibre 2

New customers only | Up to £3/month saving for existing mobile contract customers
  • 67Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £35
  • per month
  • 1st year total £468
Ends 10th December

Pro ll Fibre 2

New customers only | Up to £3/month saving for existing mobile contract customers
  • 67Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £35
  • per month
  • 1st year total £480
Ends 10th December

Pro ll Full Fibre 200

New customers only | Up to £3/month saving for existing mobile contract customers
  • 200Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £42
  • per month
  • 1st year total £600
Ends 10th December

Pro ll Full Fibre 200

New customers only | Up to £3/month saving for existing mobile contract customers
  • 200Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £42
  • per month
  • 1st year total £564
Ends 10th December

Fibre 1

New customers only | Up to £3/month saving for existing mobile contract customers
  • 35Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £24
  • per month
  • 1st year total £288
Ends 10th December

Pro ll Fibre 1

New customers only | Up to £3/month saving for existing mobile contract customers
  • 35Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £34
  • per month
  • 1st year total £456

Our review of Vodafone

Vodafone Broadband UK

Vodafone have extensive experience in connectivity dating back to their first mobile phone call in the UK back in January 1985. Vodafone now operates in 22 countries and provides fixed broadband in 17 markets. In 2022, Vodafone reported 18 million mobile and 1.1 million fixed broadband customers and 550 thousand Voxi customers in the UK. Vodafone is currently the largest mobile and fixed broadband operator in Europe.

Vodafone moved into the home broadband market in October 2015. In 2019 they made the decision to stop supporting ADSL (Standard Broadband). Now Vodafone only sells and supports fibre broadband packages. It’s an unusual move, but Vodafone fibre broadband is so price competitive, it’s cheaper than some competitors' legacy ADSL packages. So, if you’re still encumbered by an ADSL line, Vodafone fibre broadband is definitely worth investigating.

Vodafone Superfast Fibre

As well as their new Gigafast broadband (which currently has limited availability outside of key cities), Vodafone offer 2 additional fibre broadband FTTC (Fibre to the cabinet) packages with optional extra features. In-contract price rises may occur, but can be avoided if you select a package which includes the ‘Extra Plan’.

Visit Vodafone

Vodafone Superfast 1:
35Mbps (upgrade available to Vodafone Pro package)

Vodafone Superfast 2:
67Mbps (upgrade available to Vodafone Pro package)

Vodafone now offer a 'Pro plan upgrade' which guarantees you Wi-Fi in every room or you can leave your contract for free. Vodafone sells the 'Pro' plan as an unbreakable broadband service. In the unlikely event that your home broadband fails, Vodafone will automatically switch you to a 4G connection.

Vodafone review logo

Vodafone Pros & Cons

Key features for Vodafone packages

Vodafone Pros

  • Save up to £3 per month if you have a new or existing 'pay monthly' mobile plan
  • FREE Smart router with beamforming coverage via 7 internal aerials
  • Wide variety of broadband speeds from (Superfast 38Mbps - 100Mbps) Ultra Fast (200Mbps | 500Mbps) Vodafone Gigafast (900Mbps)

Vodafone Cons

  • No ADSL broadband options (Fibre broadband only)
  • 24 month contracts only
  • No option for landline only

Vodafone Gigafast

900Mbps average download & upload speed. Currently, Vodafone Gigafast is available via Cityfibre's FTTP (Fibre to the premises) 1Gbps network in the following selected cities: Aberdeen, Birmingham, Bournemouth, Bradford, Cambridge, Coventry, Derby, Edinburgh, Glasgow, Huddersfield, Leeds, Milton Keynes, Northampton, Peterborough, Southend-On-Sea and Stirling. Portsmouth is currently being upgraded.

A deal agreed with Openreach in August 2020 means that Bristol, Birmingham and Liverpool residents will soon be able to access Vodafone’s Gigafast broadband too, via Openreach's 1Gbps network.

Vodafone broadband router (Wi-Fi Hub)

Vodafone Wi-Fi router & app

A free Vodafone Wi-Fi Hub router is included with any broadband package - and it's a great bit of kit! It supports dual-band Wi-Fi, including 802.11ac and offers four Gigabit Ethernet ports for any wired devices. The Vodafone router also supports beamforming Wi-Fi to maximise signal strength via its 7 built-in aerials. The Vodafone Wi-Fi Hub can be controlled via an impressively clever app. You can take control of the Wi-Fi and set custom times when you want to limit access. You'll get a visual display of all of the devices that are connected at any time. You can set up a private guest network at the flick of a switch or block any devices you don't recognise.

Ever wished you could prioritise your broadband speed? Now you can! 'Boost your device speed' lets you prioritise the speed of any device on the network - perfect for when your work laptop is simultaneously competing against an Xbox and YouTubeHD! Vodafone also doesn’t use any traffic management, so your broadband speed will not be artificially slowed down during peak periods.

Vodafone homephone

As with all broadband providers, Vodafone broadband packages include phone line rental. But, by default, Vodafone doesn't include evening and weekend calls. An 'Evening and Weekend' call plan can be added on for £4 per month or an "Anytime Landline & Mobile' call plan for £8 extra per month.

Vodafone broadband customer service

Vodafone broadband had a rather disappointing customer complaints score in Ofcom's 2019 annual report. They received more than double the industry average of broadband complaints (115 complaints per 100K customers). Vodafone also fell short on their landline phone service. Sky and EE received the least amount of complaints in 2019. But, despite the disappointing customer complaints score the reality is that less than 0.2% of customers are dissatisfied. Taking into account the features and price point of their products, we would still recommend Vodafone broadband.

Vodafone broadband customer rights

It’s good to know that Vodafone is one of the broadband providers that have signed up to Ofcom’s 'Broadband speed voluntary code of practice'. In reality, this means that Vodafone will provide you with a clear estimate of the broadband speed which you're likely to achieve. You will also be advised of the minimum guaranteed speed before you sign up. If your broadband falls below your guaranteed speed and Vodafone do not resolve it within 28 days, you have the right to cancel your contract without penalty.

Vodafone Broadband customer reviews

The good the bad and the ugly. Read honest Vodafone broadband customer reviews
Runner-up | Top 10 ISP Reviews

1.8
39 reviews
Post review
  • 7
  • 1
  • 3
  • 8
  • 20
  • Package price
    2.4/5
  • Customer service
    1.6/5
  • Broadband speed
    2.2/5
  • Overall satisfaction
    1.5/5
Vodafone broadband review
by Michal
Vodafone
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
An absolute waste of time
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Vodafone broadband review
by Jason
Poor customer service avoid
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Avoid Vodafone broadband customer service and product very poor. Still sorting the problem after an hour on the phone
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Vodafone broadband review
by Paul C
Good luck, you will need it.
  • Package price
    -1/5
  • Customer service
    -1/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
Ordered broadband on the 24th September. First installation date was a no show. Did not receive an apology or any communication from either Vodafone or Cityfibre. I have since complained through there complaints portal which is and absolute joke. It’s now mid November and I still don’t have a date for an installation.
Don’t waste your time with Vodafone and cityfibre.
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Vodafone broadband review
by mikedelaney
Not operating in the UK
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.0/5
Review
3rd update - this is really important, message from Vodafone India ..................... we Brits are not competent or skilled sufficiently to work and manage for Vodafone. They select those who only fit with Vodafone India they claim, it doesn't include we Brits and that's why they do not have a UK operation - If I have not received such letter today (18th July) I would not have believed it

So the question is, do you still want to buy a Vodafone Broadband contract if you live in UK, as you are deemed not good enough !!!!!!!!!!!!!!! GOI elsewhere surely ?

2nd update - referring to Vodafone return .... read that message - it confirms by lack of content that there are no UK operations and that problems are messed around with between India and Egypt - it's frustrating OK and gets no resolution - you are warned

Had the same scripted Vodafone reply from a social media team below - "REACHING OUT " ??? Almost 7 weeks later they think they can solve the problem with quaint words - don't go here, you're advised

Vodafone UK does not operate in the UK, its a scam. They operate from India for Broadband services and Egypt when you have to make a complaint.

Six weeks after trying to close my account and transfer to BT, it's still a mess. I constantly ask for a UK senior management person, so I can make direct contact with someone who comprehends issues - they refuse to provide names/ contacts - they do not exist -a UK Managing Director does not exist

Vodafone India and Egypt does not have a senior management structure and obviously self-manage to destruction. This is a scam, possible for false cost reductions and tax purposes, at our expense.

Vodafone India has held up my transfer to BT for over 6 weeks. I believe this is a deliberate act, whilst I have received several letters asking me to change my mind. They blame technical problems for the delay, of which they give me reassurances of their personal services to speedily resolve and satisfy my complaint - It's still occurring, they are nothing but liars

They provide nothing in writing, messages sent by text are non-returnable, emails similar - chat online is the only copy you can keep and that takes over an hour each time for the script following operators who do not know how to think, manage or refer to gain a solution. Furthermore, they are atrocious and should be avoided - think carefully about your new contract.

It's one of face-saving, no operator will escalate to a higher management position, especially when it's beyond their comprehension .... personal service promises keep being regurgitated by unknowing morons, possibly threatened with the sack if they cannot resolve, and they cannot resolve, my chat records of over an hour duration record this spiralling nonsense and refusal to escalate to sort the problem

it's beyond them; especially, it appears, when somewhere in India they are dealing with Openreach in the UK to make changes of server and line

Making a formal complaint takes you into Egypt and no better from the lack of senior management direction and regurgitated script of providing a personal service to get a solution for me ... blah blah - incompetence at its highest

I visited a local Vodafone store on the high street and recalled my long battle with the subcontinent., They also relayed their own difficulties and need to contact both India and Egypt when they have difficulties in the shop. They confirm there is no UK operation for competent and comprehensible support. I was advised to simply cancel the contract and go elsewhere - that's a Vodafone High Street shop comment.

If your thinking of setting up /. Changing to a new Broadband provider, think seriously. It will go wrong at some time, that's an actuality - it's what that provider does to find a speedy solution. I've been struggling with a half-baked service over 6 weeks ie TVs not functioning well etc and I'm paying for it - is this what you really want or do you want to pick the phone up and have a friendly chat with a familiar voice who comprehends the circumstances and puts you in the right direction to solve it ? - Vodafone are proven that they cannot deliver

save your money, serious loss of time and a lot of heavy stress, especially if you are a pensioner like me

Don't look at the money involved as first glance, look beyond and see the level of support and how and where it may come from, because we all need support at some time, a matter of fact

This was the original problem that BT had when it moved its centre abroad, millions left in droves as I did, now they are back in the UK, most are returning, ironically from companies such as the pretending Vodafone (non-existent) UK

it's your money - beware
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Vodafone broadband review
by David
Very poor customer service
  • Package price
    4.0/5
  • Customer service
    1.0/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    1.0/5
Review
They took my name down incorrectly (only two letters different) and as a result my direct debit failed and they cut off my broadband and I can't get onto my account. I've now spent half and hour on the phone and one online chat of three hours and another of one and half hours and while I'm writing this review I'm on the phone again (20 minutes so far). So, I've wasted 5hrs and 20 minutes so far and the problem still isn't resolved. This is an APPALLING level of service. Avoid, avoid, avoid!!
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