Vodafone Broadband

Vodafone Broadband Reviews

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Vodafone - Superfast 1

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
35Mb
Broadband Deal Monthly cost
£22
24 month contract Setup cost £0
Total first year cost £ 264
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Vodafone - Superfast 2

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£22
24 month contract Setup cost £0
Total first year cost £ 264
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Vodafone - Superfast 100

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
102Mb
Broadband Deal Monthly cost
£26
24 month contract Setup cost £0
Total first year cost £ 312
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Vodafone - Pro Superfast 1

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
35Mb
Broadband Deal Monthly cost
£35
24 month contract Setup cost £0
Total first year cost £ 420
Show cost details

Vodafone - Pro Superfast 2

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£37
24 month contract Setup cost £0
Total first year cost £ 444
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Vodafone - Pro Superfast 100

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
102Mb
Broadband Deal Monthly cost
£39
24 month contract Setup cost £0
Total first year cost £ 468
Show cost details

Vodafone - Pro Xtra Superfast 1

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
35Mb
Broadband Deal Monthly cost
£43
24 month contract Setup cost £0
Total first year cost £ 516
Show cost details

Vodafone - Pro Xtra Superfast 2

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£45
24 month contract Setup cost £0
Total first year cost £ 540
Show cost details

Vodafone - Pro Xtra Superfast 100

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
102Mb
Broadband Deal Monthly cost
£47
24 month contract Setup cost £0
Total first year cost £ 564
Show cost details

Vodafone - Pro Ultrafast 200

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
200Mb
Broadband Deal Monthly cost
£50
24 month contract Setup cost £0
Total first year cost £ 600
Show cost details

Vodafone - Pro Ultrafast 500

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
500Mb
Broadband Deal Monthly cost
£55
24 month contract Setup cost £0
Total first year cost £ 660
Show cost details

Vodafone - Pro Xtra Ultrafast 200

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
200Mb
Broadband Deal Monthly cost
£58
24 month contract Setup cost £0
Total first year cost £ 696
Show cost details

Vodafone - Pro Gigafast 900

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
900Mb
Broadband Deal Monthly cost
£60
24 month contract Setup cost £0
Total first year cost £ 720
Show cost details

Vodafone - Pro Xtra Ultrafast 500

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
500Mb
Broadband Deal Monthly cost
£63
24 month contract Setup cost £0
Total first year cost £ 756
Show cost details

Vodafone - Pro Xtra Gigafast 900

Offer ends Sunday 2nd of May 2021
Fibre broadband
Average speed*
900Mb
Broadband Deal Monthly cost
£68
24 month contract Setup cost £0
Total first year cost £ 816
Show cost details

Vodafone Features

Vodafone Broadband UK

Vodafone have extensive experience in connectivity dating back to their first mobile phone call in the UK back in January 1985. Vodafone now operate in 22 countries and provide fixed broadband in 17 markets. In 2020, Vodafone reported 18 million mobile and 0.8 million fixed broadband customers in the UK. Vodafone are currently the largest mobile and fixed broadband operator in Europe.

Vodafone moved into the home broadband market in October 2015. In 2019 they made the decision to stop supporting ADSL (Standard Broadband). Now Vodafone only sells and supports fibre broadband packages. It’s an unusual move, but Vodafone fibre broadband is so price competitive, it’s cheaper than some competitors' legacy ADSL packages. So, if you’re still encumbered by an ADSL line, Vodafone fibre broadband is definitely worth investigating.

Vodafone Superfast Fibre

As well as their new Gigafast broadband (which currently has limited availability outside of key cities), Vodafone offer 2 additional fibre broadband FTTC (Fibre to the cabinet) packages with optional extra features. In-contract price rises may occur, but can be avoided if you select a package which includes the ‘Extra Plan’.

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Vodafone Superfast 1: 35Mbps average download speed & line rental included

Vodafone Superfast 2: 63Mbps average download speed & line rental included

Both Superfast packages offer an ‘Extras Plan’ which currently costs an additional £8 per month and includes the following: Free 4k Apple TV box with 12 months subscription, unlimited Anytime calls to standard UK landlines & mobiles and a 'no in-contract price rise' guarantee.

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Vodafone Pros & Cons

Key features for Vodafone packages

Vodafone Pros

  • Save up to £3 per month if you have a new or existing 'pay monthly' mobile plan
  • FREE Smart router with beamforming coverage via 7 internal aerials
  • FREE Apple TV 4K with any Superfast Extra Broadband package

Vodafone Cons

  • No ADSL broadband options (Fibre broadband only)
  • 24 month contracts only
  • No option for landline only

Vodafone Gigafast

900Mbps average download & upload speed. Currently, Vodafone Gigafast is available via Cityfibre's FTTP (Fibre to the premises) 1Gbps network in the following selected cities: Aberdeen, Bournemouth, Cambridge, Coventry, Edinburgh, Huddersfield, Leeds, Milton Keynes, Northampton, Peterborough, Southend-On-Sea and Stirling.

A deal agreed with Openreach in August 2020 means that Bristol, Birmingham and Liverpool residents will soon be able to access Vodafone’s Gigafast broadband too, via Openreach's 1Gbps network.

Vodafone broadband router (Wi-Fi Hub)

Vodafone Wi-Fi router & app

A free Vodafone Wi-Fi Hub router is included with any broadband package - and it's a great bit of kit! It supports dual-band Wi-Fi, including 802.11ac and offers four Gigabit Ethernet ports for any wired devices. The Vodafone router also supports beamforming Wi-Fi to maximise signal strength via it's 7 built-in aerials. The Vodafone Wi-Fi Hub can be controlled via an impressively clever app. You can take control of the Wi-Fi and set custom times when you want to limit access. You'll get a visual display of all of the devices that are connected at any time. You can set up a private guest network at the flick of a switch or block any devices you don't recognise.

Ever wished you could prioritise your broadband speed? Now you can! 'Boost your device speed' lets you prioritise the speed of any device on the network - perfect for when your work laptop is simultaneously competing against an Xbox and YouTubeHD! Vodafone also don’t use any traffic management, so your broadband speed will not be artificially slowed down during peak periods.

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Vodafone homephone

As with all broadband providers, Vodafone broadband packages include phone line rental. But, by default, Vodafone don't include evening and weekend calls. An 'Evening and Weekend' call plan can be added on for £4 per month or an "Anytime Landline & Mobile' call plan for £8 extra per month.

Vodafone Broadband Deals

We regularly have access to exclusive offers with Vodafone e.g. £100 gift voucher for new customers. Currently, new and existing Vodafone 'pay monthly' mobile customers will receive up to £3 per month off any home broadband package.

Vodafone broadband customer service

Vodafone broadband had a rather disappointing customer complaints score in Ofcom's 2019 annual report. They received more than double the industry average of broadband complaints (115 complaints per 100K customers). Vodafone also fell short on their landline phone service. Sky and EE received the least amount of complaints in 2019. But, despite the disappointing customer complaints score the reality is that less than 0.2% of customers are dissatisfied. Taking into account the features and price point of their products, we would still recommend Vodafone broadband.

Vodafone broadband customer rights

It’s good to know that Vodafone are one of the broadband providers that have signed up to Ofcom’s 'Broadband speed voluntary code of practice'. In reality, this means that Vodafone will provide you with a clear estimate of the broadband speed which you're likely to achieve. You will also be advised of the minimum guaranteed speed before you sign up. If your broadband falls below your guaranteed speed and Vodafone do not resolve it within 28 days, you have the right to cancel your contract without penalty.

Vodafone Broadband Reviews

The good the bad and the ugly. Read honest Vodafone broadband reviews
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14 Vodafone broadband reviews

2.0
14 Vodafone broadband reviews
Post review
  • 2
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  • 6
  • Package price
    2.5/5
  • Customer service
    2.0/5
  • Broadband speed
    2.5/5
  • Overall satisfaction
    1.6/5
Vodafone broadband review
by Jon 1 month ago
Great when it works
When it works it's great. However I have two complete failures in a month. Last one was for ten hours. This seems to be a backend problem. So help desk is slow. I am connecting to them as I write this review. It seems there is poor communication so no one is told what is going wrong
  • Package price
    4.5/5
  • Customer service
    1.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    1.5/5
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Vodafone broadband review
by Dave Higgs 2 months ago
Garbage after
I had this installed for months without issue then in January that changed and I get drops and disconnects and it's useless. The customer service is S__T and not able to do anything other than ask city fibre to send an engineer but then they check your line status and refuse to send the engineer. Guess what brick wall. Then it happens again each time you can't get past a 24 hour monitoring before tech team 2 who do the same thing over and GUESS WHAT BRICK WALL. DON'T USE THIS SERVICE IT IS RUBBISH USE AT YOUR OWN PERIL package price was ok and speed when it worked but only when it worked
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1.5/5
  • Overall satisfaction
    0.5/5
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Vodafone broadband review
by Mark Thomas 2 months ago
Stay away
Absolute garbage, speed drops or internet cuts off completely.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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Vodafone broadband review
by MenaceUk 2 months ago
GigaJoke
Signed up to so called 6 month free 900mbps package, it's been installed 4 months now and the speed has never gone above 300mbps which should be the lowest cost package? Reported multiple times and all tech support cam ask is it connected to a microfilter? No mate its connected to the black box on my wall and trench u dug in the garden remember?
  • Package price
    0.5/5
  • Customer service
    1/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.0/5
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  • Authors avatar
    Adam 21 days ago
    WiFi speeds are limited to around 400mb/s for most WiFi5 devices. If you use an ethernet cable you should get close to 900mb/s. It's unfair to mark Vodafone down for this. Give it a few years and most devices will be wifi6. In the meantime, save yourself some money and downgrade to the 500mb package.
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Vodafone broadband review
by daca 3 months ago
Vodafone Gigafast
Absolutely no problems with this service at all. What customers should be aware of though unless you use a wired network, upgrade to a Wi-Fi mesh network or sit right next to your router you will not get the maximum quoted speed it’s physics I’m afraid.
  • Package price
    5/5
  • Customer service
    1.5/5
  • Broadband speed
    5/5
  • Overall satisfaction
    4.0/5
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Vodafone broadband review
by Matey 3 months ago
Blistering speed, excellent install
I was a little tentative about moving to Vodafone but sick of BT intermittent faults for 10 years or so which were the same with NowTV (aka Sky). When they had their big outage a few weeks ago I decided to bite the bullet and pay the early cancellation.
Well, I’m very pleasantly surprised ! The pre service and pre installation service was excellent if not a little belt and braces! Then the call 20 mins before to say 8.00 am (scheduled 8.00-13.00) . Great I’m first in the list of installs. The guys were brilliant, working in the rain outside and then inside. And now installed, I have to say the best I’ve had. The speed ? Blistering and clocking 108/107mbs up and down. I cannot fault them, so far. Let’s hope it stays like this. Also their wifi box seems much more powerful than the NowTV box which used to drop 30/40’ feet away. So far I’m ecstatic. Please Vodafone carry on as you’ve started.
I think this is the only glowing broadband provider report I’ve ever written ! 5 stars all around.
  • Package price
    5/5
  • Customer service
    5/5
  • Broadband speed
    5/5
  • Overall satisfaction
    5/5
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Vodafone broadband review
by Rip vf 3 months ago
Avoid
VF 500 connection constantly fluctuates, can't use a PS5 as connections drops.
  • Package price
    3.0/5
  • Customer service
    2.0/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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Vodafone broadband review
by Julie 3 months ago
Avoid . Service is diabolical
Had this installed due to the speeds it offered but not only do I not get anywhere near these speeds but the service drops in and out all the time. It was off for almost 3 days straight and because I was working from home a needed to use mobile data. Vodafone then offered me a £1.53 discount on my next bill. This crap is coming out the moment my contract is due
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
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