Vodafone Broadband Reviews

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Vodafone Broadband with Free Apple TV
Ends 30th May
Full Fibre 500
New customers only | Price locked until April 2025
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £33
  • per month
  • 1st year total £396

Prices may alter during contract*

Ends 30th May
Full Fibre 500
New customers only | Price locked until April 2025
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £33
  • per month
  • 1st year total £396

Prices may alter during contract*

Ends 30th May
Full Fibre 150
New customers only | Price locked until April 2025
  • 150Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £28
  • per month
  • 1st year total £336

Prices may alter during contract*

Our review of Vodafone broadband

Vodafone Broadband UK

Vodafone have extensive experience in connectivity dating back to their first mobile phone call in the UK back in January 1985. Vodafone now operates in 22 countries and provides fixed broadband in 17 markets. In 2022, Vodafone reported 18 million mobile and 1.1 million fixed broadband customers and 550 thousand Voxi customers in the UK. Vodafone is currently the largest mobile and fixed broadband operator in Europe.

Vodafone moved into the home broadband market in October 2015. In 2019 they made the decision to stop supporting ADSL (Standard Broadband). Now Vodafone only sells and supports fibre broadband packages. It’s an unusual move, but Vodafone fibre broadband is so price competitive, it’s cheaper than some competitors' legacy ADSL packages. So, if you’re still encumbered by an ADSL line, Vodafone fibre broadband is definitely worth investigating.

Vodafone Superfast Fibre

As well as their new Gigafast broadband (which currently has limited availability outside of key cities), Vodafone offer 2 additional fibre broadband FTTC (Fibre to the cabinet) packages with optional extra features. In-contract price rises may occur, but can be avoided if you select a package which includes the ‘Extra Plan’.

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Vodafone Superfast 1:
35Mbps (upgrade available to Vodafone Pro package)

Vodafone Superfast 2:
67Mbps (upgrade available to Vodafone Pro package)

Vodafone now offer a 'Pro plan upgrade' which guarantees you Wi-Fi in every room or you can leave your contract for free. Vodafone sells the 'Pro' plan as an unbreakable broadband service. In the unlikely event that your home broadband fails, Vodafone will automatically switch you to a 4G connection.

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Advantages of Vodafone broadband

  • Save up to £3 per month if you have a new or existing 'pay monthly' mobile plan
  • FREE Smart router with beamforming coverage via 7 internal aerials
  • Wide variety of broadband speeds from (Superfast 38Mbps - 100Mbps) Ultra Fast (200Mbps | 500Mbps) Vodafone Gigafast (900Mbps)

Disadvantages of Vodafone broadband

  • No ADSL broadband options (Fibre broadband only)
  • 24 month contracts only
  • No option for landline only

Read Vodafone broadband features in more detail

  • 900Mbps average download & upload speed. Currently, Vodafone Gigafast is available via Cityfibre's FTTP (Fibre to the premises) 1Gbps network in the following selected cities: Aberdeen, Birmingham, Bournemouth, Bradford, Cambridge, Coventry, Derby, Edinburgh, Glasgow, Huddersfield, Leeds, Milton Keynes, Northampton, Peterborough, Southend-On-Sea and Stirling. Portsmouth is currently being upgraded.

    A deal agreed with Openreach in August 2020 means that Bristol, Birmingham and Liverpool residents will soon be able to access Vodafone’s Gigafast broadband too, via Openreach's 1Gbps network.

  • Vodafone Wi-Fi router & app

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    A free Vodafone Wi-Fi Hub router is included with any broadband package - and it's a great bit of kit! It supports dual-band Wi-Fi, including 802.11ac and offers four Gigabit Ethernet ports for any wired devices. The Vodafone router also supports beamforming Wi-Fi to maximise signal strength via its 7 built-in aerials. The Vodafone Wi-Fi Hub can be controlled via an impressively clever app. You can take control of the Wi-Fi and set custom times when you want to limit access. You'll get a visual display of all of the devices that are connected at any time. You can set up a private guest network at the flick of a switch or block any devices you don't recognise.

    Ever wished you could prioritise your broadband speed? Now you can! 'Boost your device speed' lets you prioritise the speed of any device on the network - perfect for when your work laptop is simultaneously competing against an Xbox and YouTubeHD! Vodafone also doesn’t use any traffic management, so your broadband speed will not be artificially slowed down during peak periods.

  • Vodafone broadband had a rather disappointing customer complaints score in Ofcom's 2019 annual report. They received more than double the industry average of broadband complaints (115 complaints per 100K customers). Vodafone also fell short on their landline phone service. Sky and EE received the least amount of complaints in 2019. But, despite the disappointing customer complaints score the reality is that less than 0.2% of customers are dissatisfied. Taking into account the features and price point of their products, we would still recommend Vodafone broadband.

    Vodafone broadband customer rights

    It’s good to know that Vodafone is one of the broadband providers that have signed up to Ofcom’s 'Broadband speed voluntary code of practice'. In reality, this means that Vodafone will provide you with a clear estimate of the broadband speed which you're likely to achieve. You will also be advised of the minimum guaranteed speed before you sign up. If your broadband falls below your guaranteed speed and Vodafone do not resolve it within 28 days, you have the right to cancel your contract without penalty.

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Vodafone Broadband customer reviews

A trusted source for genuine Vodafone customer experiences. Leave a review to help others
Compare top 10 ISP reviews 2024

1.8
43 reviews
Post review
  • 8
  • 1
  • 3
  • 10
  • 21
  • Package price
    2.4/5
  • Customer service
    1.6/5
  • Broadband speed
    2.2/5
  • Overall satisfaction
    1.6/5
Vodafone broadband review
by Zed
!!!!AVOID AT ALL COST!!!!
  • Package price
    0.5/5
  • Customer service
    1/5
  • Broadband speed
    1/5
  • Overall satisfaction
    0.5/5
Review
!!!AVOID AVOID AVOID!!!!
Speed problems since joining.
Vodafone refused to send an engineer to check the line or replace the router.
Made me do all the testing for 4 months using different laptops for wired speed tests. I sent photos to prove the line was faulty and wasn't getting the minimum wired speed of 445.
My speed is between 9-270mbs. Wired and wireless.
Vodafone continued to tell me their tests conducted in egypt showed the line was ok.
The technical team made me go around in a never ending circle of testing.
They also refused to upgrade my package to the booster.
Eventually gave up ringing them and im now waiting for another big cityfibre provider so i can leave thos crap company.
Rubbish speed and rubbish customer service.
!!!!!AVOID AVOID AVOID!!!!
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Vodafone broadband review
by Nihad
Pleasantly surprised
  • Package price
    5.0/5
  • Customer service
    3.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    4.0/5
Review
Vodafone has a very low trust pilot rating. Already a phone customer so switched to full fibre as it was the best value option. Very positive experience, it's not all doom and gloom
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Vodafone broadband review
by Jo Lee
Absolute rubbish
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    0.5/5
Review
I’m paying for 500 mg but every peak time (ie early evening weekdays) it keeps on buffering. No doubt Vodafone will up their prices from April by 13%. Can’t wait to get out of this contract
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  • Avid vodafone user
    It could be your wifi, if your signal is weak or getting blocked by your neighbours signal it doesn't matter how fast the connection is coming into your house. Try wired connection and see if it's any better. I use it for uploading video content to work and it's flawless at anytime. This website will test bufferbloat. Run one test on wired and one test on wireless https://www.waveform.com/tools/bufferbloat
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Vodafone broadband review
by Brett Turner
Faulty Router
  • Package price
    2.5/5
  • Customer service
    0.5/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    0.5/5
Review
Have had Router fault not recognised by Vodafone, broadband and WiFi worked fine for 9 months now WiFi is useless. Found the problem was with the 2.5ghz signal. My newer kit works fine but all my phones smart plugs etc that work on 2.4Ghz have stopped working. They can't see the problem and refuse to replace the router. I have spent a month phoning and messaging them they won't fix the problem and refuse to let me leave.
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Vodafone broadband review
by Dipak Gurung
Worst internet provider 4 times no internet in 2 months
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Do not join this waste of time company. I joined July 22 and since then 4 times I had problems. 2 times were short times and got fixed easy. However the other 2 times, I had no internet for 2 days and now 3 days straight no internet. Not fix yet. They're blaming City Fibre. This is a shambles. Useless company.
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