Vodafone Broadband Reviews

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Vodafone Broadband with Free Apple TV
Ends 25th March
Full Fibre 900
New customers only | Price locked until April 2025
  • 900Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £31
  • per month
  • 1st year total £372

Prices may alter during contract*

Ends 25th March
Full Fibre 500
New customers only | Price locked until April 2025
  • 500Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £33
  • per month
  • 1st year total £396

Prices may alter during contract*

Ends 25th March
Full Fibre 100
New customers only | Price locked until April 2025
  • 102Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 24
  • month contract
  • Free
  • delivery
View Deal
  • £28
  • per month
  • 1st year total £336

Prices may alter during contract*

Our review of Vodafone broadband

Vodafone Broadband UK

Vodafone have extensive experience in connectivity dating back to their first mobile phone call in the UK back in January 1985. Vodafone now operates in 22 countries and provides fixed broadband in 17 markets. In 2022, Vodafone reported 18 million mobile and 1.1 million fixed broadband customers and 550 thousand Voxi customers in the UK. Vodafone is currently the largest mobile and fixed broadband operator in Europe.

Vodafone moved into the home broadband market in October 2015. In 2019 they made the decision to stop supporting ADSL (Standard Broadband). Now Vodafone only sells and supports fibre broadband packages. It’s an unusual move, but Vodafone fibre broadband is so price competitive, it’s cheaper than some competitors' legacy ADSL packages. So, if you’re still encumbered by an ADSL line, Vodafone fibre broadband is definitely worth investigating.

Vodafone Superfast Fibre

As well as their new Gigafast broadband (which currently has limited availability outside of key cities), Vodafone offer 2 additional fibre broadband FTTC (Fibre to the cabinet) packages with optional extra features. In-contract price rises may occur, but can be avoided if you select a package which includes the ‘Extra Plan’.

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Vodafone Superfast 1:
35Mbps (upgrade available to Vodafone Pro package)

Vodafone Superfast 2:
67Mbps (upgrade available to Vodafone Pro package)

Vodafone now offer a 'Pro plan upgrade' which guarantees you Wi-Fi in every room or you can leave your contract for free. Vodafone sells the 'Pro' plan as an unbreakable broadband service. In the unlikely event that your home broadband fails, Vodafone will automatically switch you to a 4G connection.

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Advantages of Vodafone broadband

  • Save up to £3 per month if you have a new or existing 'pay monthly' mobile plan
  • FREE Smart router with beamforming coverage via 7 internal aerials
  • Wide variety of broadband speeds from (Superfast 38Mbps - 100Mbps) Ultra Fast (200Mbps | 500Mbps) Vodafone Gigafast (900Mbps)

Disadvantages of Vodafone broadband

  • No ADSL broadband options (Fibre broadband only)
  • 24 month contracts only
  • No option for landline only

Read Vodafone broadband features in more detail

  • 900Mbps average download & upload speed. Currently, Vodafone Gigafast is available via Cityfibre's FTTP (Fibre to the premises) 1Gbps network in the following selected cities: Aberdeen, Birmingham, Bournemouth, Bradford, Cambridge, Coventry, Derby, Edinburgh, Glasgow, Huddersfield, Leeds, Milton Keynes, Northampton, Peterborough, Southend-On-Sea and Stirling. Portsmouth is currently being upgraded.

    A deal agreed with Openreach in August 2020 means that Bristol, Birmingham and Liverpool residents will soon be able to access Vodafone’s Gigafast broadband too, via Openreach's 1Gbps network.

  • Vodafone Wi-Fi router & app

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    A free Vodafone Wi-Fi Hub router is included with any broadband package - and it's a great bit of kit! It supports dual-band Wi-Fi, including 802.11ac and offers four Gigabit Ethernet ports for any wired devices. The Vodafone router also supports beamforming Wi-Fi to maximise signal strength via its 7 built-in aerials. The Vodafone Wi-Fi Hub can be controlled via an impressively clever app. You can take control of the Wi-Fi and set custom times when you want to limit access. You'll get a visual display of all of the devices that are connected at any time. You can set up a private guest network at the flick of a switch or block any devices you don't recognise.

    Ever wished you could prioritise your broadband speed? Now you can! 'Boost your device speed' lets you prioritise the speed of any device on the network - perfect for when your work laptop is simultaneously competing against an Xbox and YouTubeHD! Vodafone also doesn’t use any traffic management, so your broadband speed will not be artificially slowed down during peak periods.

  • Vodafone broadband had a rather disappointing customer complaints score in Ofcom's 2019 annual report. They received more than double the industry average of broadband complaints (115 complaints per 100K customers). Vodafone also fell short on their landline phone service. Sky and EE received the least amount of complaints in 2019. But, despite the disappointing customer complaints score the reality is that less than 0.2% of customers are dissatisfied. Taking into account the features and price point of their products, we would still recommend Vodafone broadband.

    Vodafone broadband customer rights

    It’s good to know that Vodafone is one of the broadband providers that have signed up to Ofcom’s 'Broadband speed voluntary code of practice'. In reality, this means that Vodafone will provide you with a clear estimate of the broadband speed which you're likely to achieve. You will also be advised of the minimum guaranteed speed before you sign up. If your broadband falls below your guaranteed speed and Vodafone do not resolve it within 28 days, you have the right to cancel your contract without penalty.

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Vodafone Broadband customer reviews

A trusted source for genuine Vodafone customer experiences. Leave a review to help others
Compare top 10 ISP reviews 2024

1.8
43 reviews
Post review
  • 8
  • 1
  • 3
  • 10
  • 21
  • Package price
    2.4/5
  • Customer service
    1.6/5
  • Broadband speed
    2.2/5
  • Overall satisfaction
    1.6/5
Vodafone broadband review
by KP
Not as advertised
  • Package price
    1.5/5
  • Customer service
    1.0/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    1.5/5
Review
I had the 900mbps package for a year or so and it always achieved greater than 900mbps up and down regardless of time of day. When the price increased, I downgraded to 500mbps. When my contract came to an end Vodafone offered me the 900 package for only £2 per month extra. Having upgraded, it can only achieve the 500mbps I was getting with the 500mbps package so no benefit. I guess that many more people in my area have moved to Vodafone and they can’t handle the demand. Beware, the 900 mbps figure is the maximum that Vodafone can provide but in reality their technical staff expect only 455mbps.
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Vodafone broadband review
by James
AVOID! Extreemly poor performance and useless technical Support
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
I moved from BT to a Vodafone 800mbps FTTP package but only received a patchy 200mbps service.

Vodafone have its own backhaul in my local exchange which I thought might make for a solid service as there is potential for less contention than the open reach backhaul the other providers are using. Unfortunately, they have some serious issues with their equipment and no technical support that would swiftly investigate the issue.
I raised the issue with Vodafone and had a slow response which assumed that all issues must be to do with customer equipment. The exchange issue was not investigated and there looks to be no intention to get the service fixed.

I've exited the contract in the first week and moved to Zen.
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Vodafone broadband review
by Rachael
Poor customer service
  • Package price
    4.0/5
  • Customer service
    0.5/5
  • Broadband speed
    1.5/5
  • Overall satisfaction
    0.5/5
Review
Recently a new customer to Vodafone and the wifi would not stream upstairs just to stream a film. Spoke to Vodafone just to be advised we can move the router or you can go to argos or amazon to buy a WiFi extender. All previous routers have worked no problem so why suddenly it's the wrong location. Piss poor service, cancelled before the 14 day.
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Vodafone broadband review
by Wesley
Better than their mobile service
  • Package price
    5.0/5
  • Customer service
    4.0/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    5.0/5
Review
I've had Vodafone broadband for over three years and had no dramas, it's been solid. Deciding to leave after a battle with incompetent mobile staff.
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Vodafone broadband review
by Michal
Vodafone
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
An absolute waste of time
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