Broadband Reviews

Best broadband reviews

The broadband customer reviews on this page are collated from over 2500 customer reviews on FasterBroadband.

Keep in mind an unhappy customer is more likely to leave a review than a happy customer. We welcome positive reviews so potential broadband customers can make a better informed decision.

The reviews below do not necessarily reflect that of FasterBroadband.

Awarded 1st Place
4.9
  • Package price
    4.8/5
  • Customer service
    4.8/5
  • Broadband speed
    5.0/5
  • Overall satisfaction
    4.9/5

B4RN broadband reviews

A very well deserved first place goes to B4RN Broadband (Broadband for the Rural North). B4RN are an independent ISP that don’t utilise the Openreach network. B4RN is a non-profit community benefit society providing 1Gbps FTTP broadband for £30 per month. Like most alternative networks, B4RN has modest beginnings, but it’s coverage is growing steadily and community spirit has no doubt helped it to be so successful.

B4RN broadband features

  • Incredibly fast broadband 1Gbps + There's an option to upgrade to 10Gbps
  • Extremely competitive price £30 per month + one off connection fee of £150*
  • B4RN has a 65% take up of all properties in the area that they cover.
Awarded 2nd Place
2.4
  • Package price
    3.1/5
  • Customer service
    2.6/5
  • Broadband speed
    2.8/5
  • Overall satisfaction
    2.0/5

Vodafone broadband reviews

Vodafone have gained second place. Their low prices and fast broadband options have helped to keep customers happy. Vodafone dropped their slower, cheaper ADSL standard connection options. They now offer only Fibre broadband with download speeds from 35Mbps to FTTP 900Mbps. Coverage is widely available via the CityFibre and Openreach network.

Vodafone broadband features

  • FREE Smart router with beamforming coverage via 7 internal aerials
  • FREE Apple TV 4K with any Superfast Extra Broadband package
  • 1Gbps Fibre to the premises (FTTP) network available
Awarded 3th Place
1.5
  • Package price
    2.1/5
  • Customer service
    1.4/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    1.4/5

Now broadband reviews

Now broadband offer a widely available triple play service (TV, Phone & Broadband) with very competitive prices. They narrowly beat their sibling rival Sky Broadband overall, although Sky won when it came to customer service.

Now broadband features

  • Broadband without a contract available, £60 setup fee applies
  • No setup fee if you opt for a 12 month contract
  • Cheap broadband and widely available via the Openreach network
Awarded 4th Place
1.4
  • Package price
    2.0/5
  • Customer service
    1.8/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    1.3/5

Sky broadband reviews

Sky are class leading when it comes to Pay TV. According to the data published by Ofcom, Sky had below industry average complaints for any of their subscription services during Q2 2020.

Sky broadband features

  • Excellent TV options
  • Ultrafast 145Mb broadband available
  • Speed guarantee - Get the speed Sky promised, or your money back
Awarded 5th Place
1.3
  • Package price
    2.0/5
  • Customer service
    1.4/5
  • Broadband speed
    1.9/5
  • Overall satisfaction
    1.1/5

Plusnet broadband reviews

Plusnet are a quad play ISP providing a TV, phone, broadband and mobile service which uses the EE network. According to Ofcom, Plusnet’s customers reported higher than average customer satisfaction with their home phone and broadband service, despite above average call wait times.

Plusnet broadband features

  • Great value broadband with regular cashback incentives
  • Truly unlimited broadband, with no traffic management during peak times
  • Above average Wi-Fi router supplied with any fibre broadband package.
Awarded 6th Place
1.1
  • Package price
    1.3/5
  • Customer service
    1.2/5
  • Broadband speed
    1.7/5
  • Overall satisfaction
    0.9/5

BT broadband reviews

BT are the largest ISP in the UK, but certainly not the cheapest if you’re out of contract. Cashback and free gifts are a regular incentive to new customers, but if you’ve been with BT for over two years, it’s worth reviewing your current tariff. BT customers can get a free Smart Hub 2 router, arguably the best bundled Wi-Fi router on the market. However, the FritzBox router that comes free with Zen Broadband is a close contender.

BT broadband features

  • BT regularly offer amazing incentive deals for new customers
  • Excellent Wi-Fi Router
  • Widely available
Awarded 6th Place
1.1
  • Package price
    1.2/5
  • Customer service
    1.1/5
  • Broadband speed
    1.1/5
  • Overall satisfaction
    1.2/5

EE broadband reviews

EE is part of the BT Group and has a very similar overall satisfaction and reliability rate according to the data produced by Ofcom (August 2020). EE also offer a 4G/5G home broadband service which requires no installation or phone line.

EE broadband features

  • Free Smart Hub router with any Fibre broadband package
  • EE mobile customers get an exclusive 10% discount on any home EE broadband package
  • EE pay monthly mobile customers will receive up to 20GB of free mobile data every month
Awarded 6th Place
1.1
  • Package price
    1.8/5
  • Customer service
    1.3/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    1.0/5

Post Office broadband reviews

The Post Office are one of the cheapest ISP’s in the UK. However, when it comes to customer service and reliability there are some improvements to be made. The Post Office have scored below Industry average for both their home phone and broadband service. Our results for the Post Office are based on 827 customer reviews.

Post Office broadband features

  • Competitively priced - phone and broadband from £17 per month
  • Free basic Wi-Fi router
  • Post Office sold its phone and broadband business to Shell Energy in March 2021
Awarded 7th Place
1.0
  • Package price
    1.2/5
  • Customer service
    0.8/5
  • Broadband speed
    1.8/5
  • Overall satisfaction
    0.8/5

Virgin Media broadband reviews

Virgin Media are currently crowned as the fastest (widely available) internet provider in the UK. But - speed is not everything! Despite their glowing success with speed, Virgin Media had an above industry average complaint rate for all of their services (home phone, broadband, mobile phone and TV) in Q2, 2020.

Virgin Media broadband features

  • Broadband only options - No phone line required
  • UK's fastest major broadband provider covering 3.3 million+ homes with gigabit broadband
  • Free WiFi on the London Underground
Awarded 7th Place
1.0
  • Package price
    1.5/5
  • Customer service
    0.8/5
  • Broadband speed
    1.1/5
  • Overall satisfaction
    0.8/5

TalkTalk Broadband reviews

A disappointing joint last place for TalkTalk. We received over 900 customer reviews for TalkTalk that painted a discouraging picture. Ofcom also reported that during Q2 2020 TalkTalk generated the highest volume of landline and broadband complaints per 100,000 subscribers. However, low overall prices are sure to keep customers coming through their doors.

TalkTalk broadband features

  • No mid-contract price rises
  • Excellent Wi-Fi router
  • 30 day great connection guarantee