Post Office Broadband

Post Office Broadband Reviews

Is Post Office Broadband any good?

Post Office Broadband from £18 per month

Post Office Features

How do I switch my broadband to the Post Office?

Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to the Post Office broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by the Post Office. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both the Post Office and Virgin Media to co-ordinate the start of your new service with the end of your old one.

Can I keep my telephone number if I switch to Post Office broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

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Post Office Pros & Cons

Key features for Post Office packages

Post Office Pros

  • Below industry average Ofcom complaints in 2019
  • Very competitively priced
  • Free caller display and voicemail

Post Office Cons

  • Cheap, basic router
  • No TV options
  • No customer forum

How long will it take to switch my broadband provider to the Post Office?

From the moment you order your new Post Office broadband online to the date of installation is usually no more than 10 working days. This does not mean that you will be without service for 10 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

Can I get Post Office broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to Post Office broadband?

If you're only switching your broadband to the Post Office and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Post Office broadband has been installed and is live.

Post Office Broadband Reviews

The good the bad and the ugly. Read honest Post Office broadband reviews
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847 Post Office broadband reviews

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847 Post Office broadband reviews
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Post Office broadband review
by Maggie 4 days ago
Complete waste of time and useless
I joined the post office June last year which to be honest I wish I didn't, the Internet is always slow, dropping and complete crap I've phoned the post office several times since I've been with them and all I got told from them is I've done a line test and nothings wrong, change the filter it could be faulty and if it doesn't work we'll send an engineer out, there's too many devices on it, I told them I was leaving to go to another company and they said that's fine and threatened to put the phone down on me, I've now left them.
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Post Office broadband review
by Dan 5 days ago
Worst internet provider I have ever used
Made the mistake of going with the PO when I moved into rented accommodation. It has never worked properly - every time I log a fault I get the same cut and paste email 2/3 days later saying there is no fault - so it’s designed to cut out every hour then Is it?! . If I could give it 0 stars I would
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Post Office broadband review
by Teejay 6 days ago
DON'T EVEN THINK ABOUT, SAVE YOUR TIME, MONEY and ENERGY
Not worthy of one star
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    0.5/5
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    1.0/5
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    0.5/5
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Post Office broadband review
by Mark 6 days ago
AVOID
This is the worst possible internet EVER At the moment I stream, game, work and do everything from home so I need internet..... I decided to use this and it’s like it’s being powered by a hamster, constantly cutting out, taking hours to regain internet and taking hours to search something.....
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Post Office broadband review
by Teejay 6 days ago
My 82 year old Mother waiting over 3 weeks for a working telephone number
This company is a waste of time do not even consider joining. We had a change of provider planned well in advance almost 4 wks later no service. 3 visits by engineers what are they employing here no customer service to speak of and I had no idea it was talktalk, there is now a block on my Mothers phone it is making her ill all this stress and dangerous to be without a phone. DON'T EVEN THINK ABOUT JOINING THIS COMPANY THEY ARE BEYOND WORDS
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Post Office broadband review
by Sarah 7 days ago
Don't waste your money
Absolutely c..p give your money to charity and not this set of idiots
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    0.5/5
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Post Office broadband review
by Upset me 7 days ago
Worst broadband
To start of this Internet was sounding good because of the pricing then after 2-3 months started complaining how bad the Internet was. When I did speed test it was less then what I'm suppose to get. **Nobody was using WiFi that time***

Second of all they didn't email or send letter about the subscription renewal and they charged me double. Everytime it gets disconnected. Beware of their broadband services. Now I am changing my broadband to a different one.
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    0.5/5
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Post Office broadband review
by Em Louise 7 days ago
Absolutely pointless.
Broadband cuts out several times a day for long periods of time which is beyond frustrating when I'm trying to do my online course, game online, watch TV online and a multitude of other things.
Secondly, the customer service is very poor. We've had these issues for years and not once have given us any useful advice regarding the issue other than "Dunno maybe it's the phone lines 🤷‍♀️ sorry can't do much about it you'll have to get it sorted yourself" instead of sending out an engineer for us or to give us any real advice.
Lastly, the speed is very slow for the price. We've switched to BT and getting almost triple the speed for money we're throwing at the Post Office. The constant disconnecting and left on our own to sort it out is not what we should be paying for.

They're just no help. Reading many of the reviews it seems others are going through the same problems with constant disconnecting. I think they're charging too much for the quality of their broadband.

You can get better quality for the same price, look elsewhere.
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    2/5
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    1/5
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    0.5/5
  • Overall satisfaction
    1.0/5
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