Top 10 Broadband reviews

On the face of it, YouFibre looks like an excellent choice. The review evidence suggests it gets the fundamentals right for most customers, with strong feedback on speed, value and installation. Engineers are regularly praised for being tidy, professional and easy to deal with, and most customers seem happy with the service once it’s up and running. YouFibre also stands out for keeping things simple: symmetrical full fibre speeds, surprisingly 24/7 support, 12 month contract options, no in contract price rises and Wi-Fi 7 included as standard across all broadband packages. With its top tier package offering speeds of up to 7,000Mb (7Gb) in supported areas. The weaker side of the picture is much smaller, but still worth noting. There are isolated complaints around switching incentives, pricing disputes and support being less convincing when a case becomes more technical. Overall, YouFibre comes across as a well equipped independent full fibre provider, with plenty of positive customer feedback and relatively few serious complaints.

Community Fibre is a London focused broadband provider built on its own full fibre network, offering symmetrical speeds where upload matches download. Broadband deals are very competitive and both 12 and 24 month contracts are available. Installation engineers come through consistently well across customer feedback. Multiple accounts describe professional, tidy visits with clear communication throughout.

The reviews do follow a pattern worth noting. Many are brief name checks of support staff, and a number include engineer reference codes, suggesting staff are encouraged to ask customers for feedback. Not inherently misleading, but the volume of positive feedback is partly staff driven rather than entirely spontaneous. Where the picture becomes more mixed is post installation. Recurring complaints describe customers being passed between departments and issues requiring multiple contacts to resolve. Billing and cancellation complaints also appear regularly. On hardware, Community Fibre is ahead of most mainstream ISPs. Customers on plans up to 500Mbps receive a Wi-Fi 6 router and those on 1Gbps and above get a Wi-Fi 7 router.

EE is not the cheapest broadband provider, but it is not trying to be a budget brand either. Customer feedback suggests its main strength is broadband performance, with many customers saying speeds broadly match the package they pay for and the connection is stable when there are no faults. Customer service also comes through well, with helpful, patient and knowledgeable staff mentioned regularly. Where the experience becomes more mixed is getting through to the right person or resolving more complicated problems, with recurring complaints about being passed around and issues taking several contacts to resolve. Price is the main trade off, although customers reaching the end of their contract regularly report getting a better renewal price after contacting EE. New broadband customers can also get up to £200 towards early leaving fees when they switch. That helps make EE more competitive than the monthly price alone suggests, although costs can rise quickly once you begin adding extras.

Vodafone Broadband is widely available across the UK, using both the Openreach and CityFibre networks to provide extensive coverage. It offers a range of Superfast and Full Fibre plans, with optional add ons including a digital VoIP home phone service and the new Vodafone TV service, giving you the option to bundle broadband, phone and TV.

Customer feedback is a mixed bag. While many users describe a stable connection, a noticeable portion of reviews report speeds failing to match expectations, particularly when compared with the advertised peak speed. There are also recurring mentions of latency and packet loss. Support is another common theme, with some customers reporting long waits and inconsistent help.

Customer feedback on Sky Broadband is mixed. Many customers are happy once the service is up and running, but a common theme in complaints is what happens when something goes wrong. Cancelled orders, missed engineer appointments, promised callbacks that don’t happen and customers having to repeatedly chase faults all appear across the feedback. Performance experiences vary too. Some users report strong speeds and good reliability, while others describe inconsistent Wi-Fi, drop outs or packet loss.

Sky broadband runs on the Openreach network in most areas, and it also uses CityFibre in selected locations. In CityFibre areas, Sky offers its top end Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ packages, with speeds up to 5Gbps. CityFibre says this launch makes Sky the UK’s fastest major broadband provider. Prices and upload speeds can vary by network, so it’s worth checking your postcode to see what Sky can supply at your address.

4th Utility’s lower prices are clearly one of its biggest selling points, and many customers seem happy with the speeds they get for the money. Customer service also gets plenty of positive feedback, with customers regularly praising individual staff for being helpful and patient. However, there are still examples where faults or more complicated problems have taken several attempts to resolve, so the experience isn’t always consistent. There are also complaints around Wi-Fi setup and the fairly basic supplied router, although 4th Utility does allow you to use your own router if you want something more advanced. Overall, 4th Utility looks a good fit if you want a cheap full fibre deal and a fast straightforward service.

BT’s overall review picture is mixed. Many customers describe the connection as reliable and fast enough, particularly where full fibre is available. There is also plenty of positive feedback for customer service, with helpful and patient staff mentioned regularly. The weaker side of the feedback is value for money, with recurring frustration around higher prices once promotional deals end, while experiences with support can still vary when something goes wrong.

BT’s Smart Hub 3 is a welcome upgrade over the long running Smart Hub 2. It brings BT’s standard router up to Wi-Fi 6, which should be suitable for most homes and a clear improvement for customers taking faster fibre packages. However, it still falls short of the newer Wi-Fi 7 hardware now offered by EE, which sits within the wider BT Group. That gap may matter more in larger households, or where lots of devices are competing for bandwidth.

Feedback on Plusnet varies depending on where you look. Many reviews are positive about reliability and value, while Trustpilot includes a high volume of very negative accounts focused on billing and account administration. A common theme is frustration with pricing after the initial term, with some long standing customers feeling new customer rates are better than renewal prices. Switches and house moves also attract criticism in some reviews, although plenty of customers report a reliable service day to day.

From our own experience as a Plusnet customer, support response times have generally been good, and engineer led fault fixes have been handled well on the Openreach network. Like many providers, prices can rise during a contract and jump when you go out of contract, so it’s worth calling at renewal to see if they can improve on the price quoted in your renewal email. Plusnet also regularly runs reward card incentives for new customers, but these are usually aimed at new sign ups rather than renewals.

If you’re looking to bundle TV, phone, and broadband, Virgin Media remains hard to ignore. The clearest strengths identified in customer feedback are speed and initial value for money, with plenty of customers happy with the performance once the service is up and running. Engineers also come through particularly well, with customers regularly praising professional installations and fault visits. The main weakness remains customer service. Reviewers frequently describe long waits, poor communication and having to make repeated contact to resolve faults, billing issues or cancellations. There are also recurring complaints about substantial price increases once introductory deals end, while experiences with reliability are more mixed, with some customers reporting drop outs, outages or speeds below what they expected.

OneStream’s main attraction is its low headline pricing, and some customers report decent speeds and helpful support once they reach the right person. However, complaints frequently concern additional charges, difficult cancellations and poor account handling. During our previous sign-up tests, we were offered a free McAfee trial that would become chargeable unless cancelled. When we tested again on 2nd September 2026, the trial was not offered, suggesting the sign up process may have changed. Other watch outs include router rental fees, steep early leaving costs and a leaving process that many customers describe as more difficult than expected. Broadband performance looks mixed rather than universally poor, but the bigger concern remains trust. OneStream’s terms confirm several of the charges and conditions mentioned in complaints, making it difficult to recommend unless low headline pricing matters more to you than transparency, flexibility and a straightforward exit process.