Post Office Broadband

Post Office Broadband Reviews

Is Post Office Broadband any good?

Post Office has sold its Broadband and Phone business to Shell Energy

Today's Best Shell Energy Broadband Deals

Our broadband deals are often cheaper than going direct

Fast Broadband & Anytime Calls

New customers only
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £27.99
  • per month
  • 1st year total £335.88
 
Offer ends 3rd July

Superfast Fibre Plus

New customers only | Online exclusive
  • 63Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £23.99
  • per month
  • 1st year total £287.88

Fast Broadband

New customers only
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £17.99
  • per month
  • 1st year total £215.88
 
Offer ends 22nd May

Superfast Fibre

New customers only | Online exclusive
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £21.99
  • per month
  • 1st year total £263.88

Full Fibre 300

New customers only
  • 304Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £39.99
  • per month
  • 1st year total £479.88
 

Ultrafast Fibre Plus & Anytime Calls

New customers only
  • 290Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £56.99
  • per month
  • 1st year total £683.88
 

Ultrafast Fibre Plus

New customers only
  • 290Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £46.99
  • per month
  • 1st year total £563.88
 

Full Fibre 200

New customers only
  • 202Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £35.99
  • per month
  • 1st year total £431.88
 

Ultrafast Fibre & Anytime Calls

New customers only
  • 140Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £51.99
  • per month
  • 1st year total £623.88
 

Superfast Fibre & Anytime Calls

New customers only
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £31.99
  • per month
  • 1st year total £383.88
 
Offer ends 3rd July

Superfast Fibre Plus & Anytime Calls

New customers only | Online exclusive
  • 63Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £33.99
  • per month
  • 1st year total £407.88
Offer ends 3rd July

Full Fibre 500

New customers only | Online exclusive
  • 506Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £43.99
  • per month
  • 1st year total £527.88

Full Fibre 100

New customers only
  • 106Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.99
  • per month
  • 1st year total £371.88
 

Ultrafast Fibre

New customers only
  • 140Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £41.99
  • per month
  • 1st year total £503.88
 
Offer ends 3rd July

Full Fibre 900

New customers only | Online exclusive
  • 920Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £49.99
  • per month
  • 1st year total £599.88

Post Office Features

Important news for Post Office Broadband customers

The Post Office have sold their Phone and broadband business to Shell Energy. If you're looking to switch to a low cost broadband provider with award winning excellent customer service then Shell energy broadband would be worth exploring. You'll also get exclusive savings on fuel at Shell service stations.

Please note that the customer reviews below are based on the Post Office and do not reflect the opinions of Shell energy customers.

Can I keep my telephone number if I switch to Post Office broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

How long will it take to switch my broadband provider to the Post Office?

From the moment you order your new Post Office broadband online to the date of installation is usually no more than 10 working days. This does not mean that you will be without service for 10 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

Post Office review logo

Post Office Pros & Cons

Key features for Post Office packages

Post Office Pros

  • Below industry average Ofcom complaints in 2019
  • Very competitively priced
  • Free caller display and voicemail

Post Office Cons

  • Cheap, basic router
  • No TV options
  • No customer forum

Can I get Post Office broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to Post Office broadband?

If you're only switching your broadband to the Post Office and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Post Office broadband has been installed and is live.

Post Office Broadband Reviews

The good the bad and the ugly. Read honest Post Office broadband reviews
Compare Top 10 ISP Reviews

1.1
896 reviews
Post review
  • 20
  • 13
  • 28
  • 87
  • 757
  • Package price
    1.7/5
  • Customer service
    1.2/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    0.9/5
Post Office broadband review
by Mr Christopher Hawkey 26 days ago
Can't contact Shell broadband
  • Package price
    1.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
How do I return my old PO router as requested if Shell don't give an address or respond to any chat lines, emails or answer their phone?


Show more
  • Add a comment
  • Share
  • Report
Post Office broadband review
by 👍🏽 27 days ago
Rubbish
  • Package price
    1.0/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
It’s so slow and takes forever to load things up
Show more
  • Add a comment
  • Share
  • Report
Post Office broadband review
by Frank Jackson 1 month ago
Criminals!
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
These people have no idea about Broadband. In my opinion they are simply blackmailing the former Post Office clients into submission or forcing them to cancel. Their methods, in my opinion, are criminal. My wife, 71 years old (the account holder) tried to cancel the service with my support ( I am 79 years old). No one will answer the phone. There is no way to cancel on their web site. Their Chat option on their Web site is non operational. She tried to cancel using their website complaints form only to be advised of how busy they were and will try to respond later. She has yet to hear further from them. She has cancelled the Direct Debit and has formally written to them demanding a final invoice. I have spoken to the Ombudsman about Shell Energy's complete lack of communication and they advised my wife to write formally to their Head Office. I sincerely hope that after 700+ poor reviews, the Ombudsman has the courage to heavily fine Shell Energy. Or better still refer them to the Police. The majority of Post Office clients are elderly and they are being mercilessly exploited.
Show more
  • Add a comment
  • Comment (1)
  • Share
  • Report
  • Tarina nucchi 11 days ago
    Identical experience to above comment. Switching to BT
    • Reply
    • Report
    • Share the link to this broadband review
Post Office broadband review
by Joe Lion 1 month ago
ABYSMAL
  • Package price
    1.5/5
  • Customer service
    -1/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
If you want to keep your sanity do not touch Shell broadband (previously Post Office) with a barge pole. They failed to migrate my payments and I was hounded, harassed and threatened via text and letters for FOUR WEEKS that they would disconnect my service for non payment. I sent in proof of payment via email FIVE TIMES, they 'couldn't be located'. The customer service was appalling, I called 20+ times over 4 weeks and my call total was 9 hours+. I was put on hold for 1.5 hours then a different agent came on the line as if it were a new call. They raise a new ticket every time you email, there is no audit trail or continuity. They close out complaints without acknowledging or addressing them, nobody calls you back, the CS agents are absolutely useless. AVOID AVOID AVOID AVOID. I cannot even begin to verbalise the pain, suffering and stress I went through to get this sorted. If you are calling Shell ensure you have a spare 1.5 hrs minimum. It takes approx. 45 mins for a reply then you get grilled by a switchboard agent, THEN you get transferred with more waiting time. I think they should just give up.
Show more
  • Add a comment
  • Share
  • Report
Post Office broadband review
by Mary Hamilton 3 months ago
Dishonest, unco operative and a shambles
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    0.5/5
Review
Last year, I discovered that the PO had moved my account to Shell Energy. I didnt notice on my direct debits and thought i had been at a Shell garage to buy fuel. When I noticed I phoned Shell, but was told I had to phone PO, which i duly did and had assurance that I would not be transferred to Shell again without my agreement (i even got a rebate from the PO). My main issues were that this happened without my active agreement and only when i noticed that my monthly DD's were increasing considerably more than my contract with PO. Approx 3 months later i discover that i have been transferred to Shell again and again the price has increased. Contacted PO and absolutely no joy - refused contact with a manager, although i got his name - Vincent Barton and the caller was called Mawahib (no surname given even though i asked. I am concerned that my bank details have been passed on, my contract cancelled with PO without my agreement, My next course of action with be to make a formal complaint and based on failure to adhere to GDPR ie have passed on my details without my knowledge and agreement. Rubbish dishonest service. No doubt i am tied into a contract which i will have to honour even though PO obviously do not!!!!! Do not sign up with them.
Show more
  • Add a comment
  • Comment (1)
  • Share
  • Report
  • Red wine 2 months ago
    My mum is 83 and having a similar problem. She was with the post office and didn’t know anything about the change over. She has not given any of her details to shell and is now being charged double what she was paying with the post office ..although she did get a letter from shell saying that there would be no increase
    • Reply
    • Report
    • Share the link to this broadband review
Post Office broadband review
by Alison 3 months ago
Higher cost charged than stated on contract
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Overall satisfaction
    0.5/5
Review
I renewed my contract with post-office broadband on 7 th Jan and received a confirmation email confirming the new £18 a month for a year, contract. This would come into effect on 30 Jan with no interruption of service.
On 26 Jan, I got my bill. The amount is £29.80. The broadband cost is £25.00. I emailed post-office twice, no response. Today, I got a phone call saying that the bill is generated before the contract takes effect hence the higher cost. I didn't agree to a £25.00 contract; their billing system should not result in my having to.pay a higher price and then wait a month before they refund it. The response to my query if I only paid the agreed, confirmed amount of £18.00 was that I would be liable for the a amount as arrears on the next bill. How can I be in arrears when my account is up to date? When I asked about cancelling my contract, I was told I couldn't because the contract is live. I am looking for legal advice on this and if I do pay the higher price, it is only because I fear they will cut my broadband service.
This practice is unsatisfactory.
Show more
  • Add a comment
  • Share
  • Report