Post Office Broadband

Post Office Broadband Reviews

Is Post Office Broadband any good?

Post Office Broadband from £18 per month

Post Office Features

How do I switch my broadband to the Post Office?

Switching your broadband provider is a less painful exercise than it used to be. Before you begin the process, it's definitely worth making sure that you're outside of your contract tie-in with your current broadband provider. If you aren't then you will face a financial penalty and will probably be required to pay for each month that you have left on your contract. If you would like to switch to the Post Office broadband and your contract has ended, there is no need to contact your existing supplier. The switching process will be triggered by the Post Office. The exception to this is if your current provider is Virgin Media. In this instance, you will need to contact both the Post Office and Virgin Media to co-ordinate the start of your new service with the end of your old one.

Can I keep my telephone number if I switch to Post Office broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

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Post Office Pros & Cons

Key features for Post Office packages

Post Office Pros

  • Below industry average Ofcom complaints in 2019
  • Very competitively priced
  • Free caller display and voicemail

Post Office Cons

  • Cheap, basic router
  • No TV options
  • No customer forum

How long will it take to switch my broadband provider to the Post Office?

From the moment you order your new Post Office broadband online to the date of installation is usually no more than 10 working days. This does not mean that you will be without service for 10 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

Can I get Post Office broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to Post Office broadband?

If you're only switching your broadband to the Post Office and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Post Office broadband has been installed and is live.

Post Office Broadband Reviews

The good the bad and the ugly. Read honest Post Office broadband reviews.

787 Post Office broadband reviews

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787 Post Office broadband reviews
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Maggie Smyth
Post Office broadband review by Maggie Smyth 4 years ago
Review
I am so so so so so glad the POST OFFICE refused me a connection - no reason given - I was never in debt. I was with TALKTALK for years before and it just got too expensive. THANK YOU to everyone who has posted here. I am now with PLUSNET - NO PROBLEMS AT ALL - GREAT CUSTOMER SERVICE.
  • Overall satisfaction
    2.5/5
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1 people found the following review helpful
mark
Post Office broadband review by mark 4 years ago
Review
Although I am ex directory i still get loads of salesmen calling me all times day and night..i don't ever get to understand what they are saying as their English is bad and they talk very fast to get thier point over. I went to hospital for a minor complaint and when i returned i got umpteen salesmen asking about my injury and to make a claim! So the hospital must have given these insurance co/ my number.
  • Overall satisfaction
    2.5/5
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1 people found the following review helpful
BOB
Post Office broadband review by BOB 4 years ago
Review
Sometimes I wonder what I am paying for very slow and getting worse its just so average I would rather pay more for a better service. Any organization that has so many complaints isn't doing much about it they are very poor indeed.
  • Broadband speed
    1/5
  • Overall satisfaction
    1/5
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1 people found the following review helpful
Alan Kirkland
Post Office broadband review by Alan Kirkland 4 years ago
Review
Switched to Post Office broadband and telephone. Wish I had stayed with Sky. Phones that were ringing no longer ring. they did with Sky but i'm being told the phones must be faulty. They have checked the line and it is not a problem so it must be my equipment.Some people have called and receive a message that the number does not exist. The PO do not get this message so the people must be mistaken.Poor signal on broadband unless in the same room as the router. The solution I need to buy a booster!Effectively the service has been poor on non existent since the commencement of the contract. Their answer they have done everything they can. But it doesn't work and you are in breach of contract; the answer is that another tier will have to handle that and they are not working today!DO NOT GO WITH THE POST OFFICE IT IS RUBBISH!
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    0.5/5
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1 people found the following review helpful
Poppy J
Post Office broadband review by Poppy J 4 years ago
Review
So sad to here that they are targeting the Vulnerable when it's a company that we should be able to trust! Surely somebody can step in and put an end to this misery that so many customers are facing. This page just needs media attention to raise awareness!! I found this page when it was to late. It's a joke I feel like standing outside the PO with a placard. Anyone know somebody who works for the papers would be more than happy to tell of my Post Office misery anything to stop these cowboys.
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    0.5/5
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1 people found the following review helpful
Lisa Jane
Post Office broadband review by Lisa Jane 4 years ago
Review
Still trying to get a response back from Post Office Customer Service about my complaint about a PO cashier duping my OAP Dad into signing up with their phone services in March. Nightmare - their systems were apparently down last week and managed to get through yesterday and am waiting for a manger to get back to me. Please people stay away from the incompetent Post Office . They're nothing but bad news.
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    0.5/5
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1 people found the following review helpful
Lisa Jane
Post Office broadband review by Lisa Jane 4 years ago
Review
Manager called and said I had to put my complaint in writing which would then be sent onto area manager for the post office in Gloucestershire where the cashier scammed my dad to sign up to PO telecoms. Giving up now as it's a head against brick wall situation. NEVER TRUST PO TELECOMS - they don't know their butt from their elbow. You'd get more sense out of a chimps tea party.
  • Overall satisfaction
    0.5/5
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1 people found the following review helpful
Zelda
Post Office broadband review by Zelda 4 years ago
Review
I am very concerned that the post office will blacklist for refusing to pay an unjustified termination fee. It cannot be right that we are held to ransome over bad service.I cannot believe they are still allowed to provide or sell these supposed services.
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    0.5/5
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1 people found the following review helpful
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