Post Office Broadband

Post Office Broadband Reviews

Is Post Office Broadband any good?

Post Office has sold its Broadband and Phone business to Shell Energy

Today's Best Broadband Deals

Our broadband deals are often cheaper than going direct

Shell Energy Broadband - Fast Broadband

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£16.99
18 month contract Setup cost £0
Total first year cost £ 203.88
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Shell Energy Broadband - Superfast Fibre

Fibre broadband
Average speed*
35Mb
Broadband Deal Monthly cost
£22.99
18 month contract Setup cost £0
Total first year cost £ 275.88
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Shell Energy Broadband - Fast Broadband & Anytime Calls

Standard broadband
Average speed*
11Mb
Broadband Deal Monthly cost
£25.99
18 month contract Setup cost £0
Total first year cost £ 311.88
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Shell Energy Broadband - Superfast Fibre Plus

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£26.99
18 month contract Setup cost £0
Total first year cost £ 323.88
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Shell Energy Broadband - Superfast Fibre & Anytime Calls

Fibre broadband
Average speed*
35Mb
Broadband Deal Monthly cost
£31.99
18 month contract Setup cost £0
Total first year cost £ 383.88
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Shell Energy Broadband - Superfast Fibre Plus & Anytime Calls

Fibre broadband
Average speed*
63Mb
Broadband Deal Monthly cost
£35.99
18 month contract Setup cost £0
Total first year cost £ 431.88
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Shell Energy Broadband - Ultrafast Fibre

Fibre broadband
Average speed*
140Mb
Broadband Deal Monthly cost
£39.99
18 month contract Setup cost £0
Total first year cost £ 479.88
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Shell Energy Broadband - Ultrafast Fibre Plus

Fibre broadband
Average speed*
290Mb
Broadband Deal Monthly cost
£44.99
18 month contract Setup cost £0
Total first year cost £ 539.88
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Shell Energy Broadband - Ultrafast Fibre & Anytime Calls

Fibre broadband
Average speed*
140Mb
Broadband Deal Monthly cost
£48.99
18 month contract Setup cost £0
Total first year cost £ 587.88
Show cost details

Shell Energy Broadband - Ultrafast Fibre Plus & Anytime Calls

Fibre broadband
Average speed*
290Mb
Broadband Deal Monthly cost
£53.99
18 month contract Setup cost £0
Total first year cost £ 647.88
Show cost details

Post Office Features

Important news for Post Office Broadband customers

The Post Office have sold their Phone and broadband business to Shell Energy. If you're looking to switch to a low cost broadband provider with award winning excellent customer service then Shell energy broadband would be worth exploring. You'll also get exclusive savings on fuel at Shell service stations.

Please note that the customer reviews below are based on the Post Office and do not reflect the opinions of Shell energy customers.

Can I keep my telephone number if I switch to Post Office broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

How long will it take to switch my broadband provider to the Post Office?

From the moment you order your new Post Office broadband online to the date of installation is usually no more than 10 working days. This does not mean that you will be without service for 10 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

Post Office review logo

Post Office Pros & Cons

Key features for Post Office packages

Post Office Pros

  • Below industry average Ofcom complaints in 2019
  • Very competitively priced
  • Free caller display and voicemail

Post Office Cons

  • Cheap, basic router
  • No TV options
  • No customer forum

Can I get Post Office broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to Post Office broadband?

If you're only switching your broadband to the Post Office and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Post Office broadband has been installed and is live.

Post Office Broadband Reviews

The good the bad and the ugly. Read honest Post Office broadband reviews
Compare Top 10 ISP Reviews

1.1
859 reviews
Post review
  • 20
  • 13
  • 28
  • 84
  • 723
  • Package price
    1.7/5
  • Customer service
    1.2/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    1.0/5
Post Office broadband review
by Pedro 15 days ago
FALSE INFORMATION
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1/5
Review
I saw in their site that I can cancel my contract anytime I want but this information is WRONG.
They want to charge me £35 or if I cancel in the next 14 days £23
BE AWARE WITH THESE SCAMMERS and LIARS. NOT HAPPY AND DON'T RECOMMEND.
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  • Steve Moore 13 days ago
    I have also had the same issue, however i had a Ofcom technician do a physical check on the whole setup and he proved categorically stated that the speed was way down at to what their claims are. Also their technician said and i quote "your equipment is too old, it will never work on shit crap like that". Unfortunately for him all my gear is less than 6 months
Post Office broadband review
by Lone Wolf 17 days ago
Poor Customer Service
  • Package price
    1.0/5
  • Customer service
    1.0/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    1/5
Review
Unbelievably poor at customer service. Waiting 7 weeks for my move to complete. Still waiting.
Moved from 1B to 1A , yes the house next door. New neighbours have Plusnet and up running in 2 weeks of moving in.
Phoned Shell /PO broadband to get help as I work from home and need a broadband service.
Keep telling me it's delayed by Openreach and nothing they can do. Don't even bother to update you, phone you or care that you need a working connection to work from home.
Trying to complain and raise the issue. Have told me they take 10 days to review any complaints.
Worst customer service I have experienced, crazy as we are in a pandemic and need to help each other.
Their T&C's contract section 3 they have failed to honour and provide a service in a timely manner. Hope to get rid of them and move to a provider that delivers a service.
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Post Office broadband review
by Judith Harding 1 month ago
I HONESTLY GIVE UP
  • Package price
    0.5/5
  • Customer service
    1/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    0.5/5
Review
I am already in credit for a complaint that I escalated to the CEO
But now I just give up
6 calls today and promised call back
Cut off twice
No call back
No engineer 5th day
No phone no internet hence no TV
PLEASE DON'T USE THESE PEOPLE ITS A TOTAL NIGHTMARE
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Post Office broadband review
by Mummy 1 month ago
awful -don't bother
  • Package price
    2.0/5
  • Customer service
    0.5/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    1.0/5
Review
I would not recommend it to anyone. Internet speed is awful, router kept getting hot, poor quality. Customer service is bad, I have stayed to the end of my contract and then when I left, Post Office didn't cancel my contract as I requested and kept charging me for 3 months, and when I received a letter from a debt collector that I own them money I contacted Post Office who eventually said that I did cancel by phone but the assistant that I was dealing with did not put it in the system. They agreed that was their fault but only gave me 2 months worth and I had to pay for their mistakes. Also I been black listed as they did NOT!!!! tell the debt collectors company to remove my name.
So, please don't bother with them.
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Post Office broadband review
by Chris 1 month ago
Internet
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
This has been an experience is all I can say every. Friday to Monday definitely no internet unable to watch 📺 rung complained only to be told it’s my tv, gone through start up again and again been told to unscrew phone box on wall but a year on and still the same problem and all they say is they can’t find problem. Every reviewer writes the same I think we should all receive refund this service is worst ever
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Post Office broadband review
by Jose 1 month ago
Still deducting money after I cancelled
  • Package price
    2.5/5
  • Customer service
    0.5/5
  • Broadband speed
    2.5/5
  • Overall satisfaction
    0.5/5
Review
As the title says.

A few weeks before the end of my contract i receive a email to say that the contract is ending (on the current price) and i have the option to cancel or carry on but with a higher price. So, i cancelled the service by emailing on the link provided (I did this twice just to make sure) I was even called by some customer service rep about the cancelation, but I couldn't pick up, so they sent me a email to chase up and I replied, again asking to cancel the service.

This morning I see that it Ive been charged the new higher rate and the contract hasnt been cancelled. Of course i phone to get this resolved but it could take up to 10days to get the money back.

If I cancel the service, and they acknowledge that they've received the emails, why not cancel it? why still charge me?

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Post Office broadband review
by Ken 1 month ago
Do not use this provider!
  • Package price
    3.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
After using another broadband provider I decided at the end of contract to use the PO broadband mostly because of price, worst thing I ever did, the router is pathetic, the upload speed is 0.38 mb ! Yes, 0.38 ! Have you got a slower speed ? I doubt it ! I have complained but have been informed my line is fine?
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