The Post Office have sold its Phone and broadband business to Shell Energy. If you're looking to switch to a low-cost broadband provider with award-winning excellent customer service then Shell energy broadband would be worth exploring. You'll also get exclusive savings on fuel at Shell service stations.
Please note that the customer reviews below are based on the Post Office and do not reflect the opinions of Shell energy customers.
The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulates that if you have not moved, your old provider must allow your number to be transferred.
From the moment you order your new Post Office broadband online to the date of installation is usually no more than 10 working days. This does not mean that you will be without service for 10 working days. The switchover process is normally completed within a few hours on the date of installation, so internet downtime is minimal. If you don’t currently have a phone line or are currently with Virgin Media, then this will delay the process as the broadband switchover cannot be completed until a phone line has been installed.
Key features for Post Office packages
With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK that can deliver fixed-line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built-up area, you are more likely to have the option of getting broadband without a phone line.
If you're only switching your broadband to the Post Office and not your telephone service, then your switchover should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switchover is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Post Office broadband has been installed and is live.
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