Post Office Broadband

Post Office Broadband Reviews

Is Post Office Broadband any good?

Post Office has sold its Broadband and Phone business to Shell Energy

Today's Best Shell Energy Broadband Deals

Our broadband deals are often cheaper than going direct

Fast Broadband

New customers only |
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £16.99
  • per month
  • 1st year total £203.88
 

Superfast Fibre

New customers only |
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £21.99
  • per month
  • 1st year total £263.88
 

Superfast Fibre Plus

New customers only |
  • 63Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £25.99
  • per month
  • 1st year total £311.88
 

Fast Broadband & Anytime Calls

New customers only |
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £25.99
  • per month
  • 1st year total £311.88
 

Superfast Fibre & Anytime Calls

New customers only |
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £30.99
  • per month
  • 1st year total £371.88
 

Superfast Fibre Plus & Anytime Calls

New customers only |
  • 63Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £34.99
  • per month
  • 1st year total £419.88
 

Ultrafast Fibre

New customers only |
  • 140Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £39.99
  • per month
  • 1st year total £479.88
 

Ultrafast Fibre Plus

New customers only |
  • 290Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £44.99
  • per month
  • 1st year total £539.88
 

Ultrafast Fibre & Anytime Calls

New customers only |
  • 140Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £48.99
  • per month
  • 1st year total £587.88
 

Ultrafast Fibre Plus & Anytime Calls

New customers only |
  • 290Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £53.99
  • per month
  • 1st year total £647.88
 

Post Office Features

Important news for Post Office Broadband customers

The Post Office have sold their Phone and broadband business to Shell Energy. If you're looking to switch to a low cost broadband provider with award winning excellent customer service then Shell energy broadband would be worth exploring. You'll also get exclusive savings on fuel at Shell service stations.

Please note that the customer reviews below are based on the Post Office and do not reflect the opinions of Shell energy customers.

Can I keep my telephone number if I switch to Post Office broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

How long will it take to switch my broadband provider to the Post Office?

From the moment you order your new Post Office broadband online to the date of installation is usually no more than 10 working days. This does not mean that you will be without service for 10 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

Post Office review logo

Post Office Pros & Cons

Key features for Post Office packages

Post Office Pros

  • Below industry average Ofcom complaints in 2019
  • Very competitively priced
  • Free caller display and voicemail

Post Office Cons

  • Cheap, basic router
  • No TV options
  • No customer forum

Can I get Post Office broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to Post Office broadband?

If you're only switching your broadband to the Post Office and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Post Office broadband has been installed and is live.

Post Office Broadband Reviews

The good the bad and the ugly. Read honest Post Office broadband reviews
Compare Top 10 ISP Reviews

1.1
871 reviews
Post review
  • 20
  • 13
  • 28
  • 85
  • 734
  • Package price
    1.7/5
  • Customer service
    1.2/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    1.0/5
Post Office broadband review
by Rob 5 hours ago
DONT USE IF YOU WANT WORKING WIFI
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Worst wifi I have ever had the displeasure of experiencing - utter waste of money, had to hot spot my laptop to have any kind of connection - you’ll be throwing money in the bin if you use them as you aren’t even getting a wifi connection from them. Useless, utterly crap - would give 0 starts if I could.
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Post Office broadband review
by E Dunning 15 days ago
Terrible Customer Service
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    0.5/5
Review
Rang to cancel contract as 12 months was up and the price we had been charged was more than we signed up to. Customer Adviser was almost threatening, saying that the company we plan to move to were not great and we might have problems and that we would have to install the new router ourselves and that it would be a lot of trouble to change passwords on all our devices! Offered £60 cashback and said that if we budgeted it could be a good saving even after telling her that the household is on a low income. Not very impressed and regret using them at all.
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Post Office broadband review
by Raymond Francis 25 days ago
Rubbish
  • Package price
    2.0/5
  • Customer service
    0.5/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    0.5/5
Review
This the worst broadband I have used in years. I am leaving them but still have to pay the charges as. It simply a few days to go they have cut off my broadband, not happy with this company.
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Post Office broadband review
by Henry Ward 1 month ago
Shambolic. Worst broadband provider in a race full of strong contenders for that role.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Absolutely hopeless. Dreadful broadband, and worse customer service. The phone line literally disconnects you after 5 minutes of silent waiting, and the online support is impossible to access. it is quite literally impossible to speak to these people. DO NOT USE THIS COMPANY WHATEVER YOU DO!!!!
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Post Office broadband review
by Elli 1 month ago
Rubbish service
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Rubbish, keeps loosing conection.
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Post Office broadband review
by Jon Dyer 1 month ago
Avoid this internet
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Worst internet I've ever had have to reset router multiple time. Customer service no help at all. To everyone else I would strongly avoid using this service pay a little extra for better trust me it's worth it don't go down this road unless you want utter disappointment and stress
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