Post Office Broadband

Post Office Broadband Reviews

Is Post Office Broadband any good?

Post Office has sold its Broadband and Phone business to Shell Energy

Today's Best Shell Energy Broadband Deals

Our broadband deals are often cheaper than going direct

Fast Broadband

New customers only |
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £16.99
  • per month
  • 1st year total £203.88
 

Superfast Fibre

New customers only |
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £21.99
  • per month
  • 1st year total £263.88
 

Superfast Fibre Plus

New customers only |
  • 63Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £21.99
  • per month
  • 1st year total £263.88
 

Fast Broadband & Anytime Calls

New customers only |
  • 11Mb average* speed
  • Unlimited
standard broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £26.99
  • per month
  • 1st year total £323.88
 

Superfast Fibre & Anytime Calls

New customers only |
  • 35Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £31.99
  • per month
  • 1st year total £383.88
 

Superfast Fibre Plus & Anytime Calls

New customers only |
  • 63Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £31.99
  • per month
  • 1st year total £383.88
 

Ultrafast Fibre

New customers only |
  • 140Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £41.99
  • per month
  • 1st year total £503.88
 

Ultrafast Fibre Plus

New customers only |
  • 290Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £46.99
  • per month
  • 1st year total £563.88
 

Ultrafast Fibre & Anytime Calls

New customers only |
  • 140Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £51.99
  • per month
  • 1st year total £623.88
 

Ultrafast Fibre Plus & Anytime Calls

New customers only |
  • 290Mb average* speed
  • Unlimited
fibre broadband
  • Free setup
  • 18 month contract
  • Free delivery
Buy now
  • £56.99
  • per month
  • 1st year total £683.88
 

Post Office Features

Important news for Post Office Broadband customers

The Post Office have sold their Phone and broadband business to Shell Energy. If you're looking to switch to a low cost broadband provider with award winning excellent customer service then Shell energy broadband would be worth exploring. You'll also get exclusive savings on fuel at Shell service stations.

Please note that the customer reviews below are based on the Post Office and do not reflect the opinions of Shell energy customers.

Can I keep my telephone number if I switch to Post Office broadband?

The simple answer is YES! As long as you're not moving house away from your current telephone exchange. The telecoms regulator Ofcom clearly stipulate that if you have not moved, your old provider must allow your number to be transferred.

How long will it take to switch my broadband provider to the Post Office?

From the moment you order your new Post Office broadband online to the date of installation is usually no more than 10 working days. This does not mean that you will be without service for 10 working days. The switch over process is normally completed within a few hours on the date of installation, so internet down time is minimal. If you don’t currently have a phone line, or are currently with Virgin Media, then this will delay the process as the broadband switch over cannot be completed until a phone line has been installed.

Post Office review logo

Post Office Pros & Cons

Key features for Post Office packages

Post Office Pros

  • Below industry average Ofcom complaints in 2019
  • Very competitively priced
  • Free caller display and voicemail

Post Office Cons

  • Cheap, basic router
  • No TV options
  • No customer forum

Can I get Post Office broadband without a phone line?

With any standard (i.e. ADSL) broadband connection the broadband is sent down the copper phone line. Even if you have Superfast fibre broadband the last part of the connection from the telephone exchange to your property still requires the phone line. Virgin Media is the only broadband provider in the UK who can deliver fixed line broadband without a phone line. This is because Virgin don’t use BT’s infrastructure. Instead, they use their own fibre-optic network. Virgin broadband is not available to all properties in the UK but, if you are in a city or built up area, you are more likely to have the option of getting broadband without a phone line.

Will there be any loss of service if I switch to Post Office broadband?

If you're only switching your broadband to the Post Office and not your telephone service, then your switch over should be almost seamless. If you are switching both your phone and broadband provider, this will require an Engineer to visit your local telephone exchange. The switch over is usually complete within 3 hours of disconnection. If you are switching from Virgin Media, it is possible to keep your old broadband connection active until your Post Office broadband has been installed and is live.

Post Office Broadband Reviews

The good the bad and the ugly. Read honest Post Office broadband reviews
Compare Top 10 ISP Reviews

1.1
876 reviews
Post review
  • 20
  • 13
  • 28
  • 85
  • 739
  • Package price
    1.7/5
  • Customer service
    1.2/5
  • Broadband speed
    1.2/5
  • Overall satisfaction
    1.0/5
Post Office broadband review
by Michael 16 days ago
Don’t bother
  • Package price
    1.5/5
  • Customer service
    0.5/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    0.5/5
Review
Don’t waste your time and money with this. I joined some time ago and everything was fine until it was sold on. Then I find the phone can’t make outgoing calls, though this only seems to apply to some numbers. I complained via the chat service online and was communicating with someone, then I got cut off then started receiving automatic messages saying they were busy. Shocking customer service. I now need to go to the trouble of finding another provider.
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Post Office broadband review
by Horrible not good whatsoever 28 days ago
Oh so crappy, Horrible, not good whatsoever
  • Package price
    -1/5
  • Customer service
    -1/5
  • Broadband speed
    -1/5
  • Overall satisfaction
    0.5/5
Review
It is so bad i asked my family can i smash the router. I am not joking.
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Post Office broadband review
by Sarah C 1 month ago
Do Not Bother
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
I am currently on hold and don’t think Mohammed is coming back!! This is the 4th call I have made following cancelling my contract…

I was given incorrect advice and received a letter from CCS-Collect…now I am trying to sort it speaking to a customer service rep who had no clue and seems unenthusiastic to help!!

Probably will have to go down the complaints review…he’s had me on hold for 20mins so far
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Post Office broadband review
by Chris 2 months ago
Never been 'good' but lately it's been atrocious.
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Utterly useless. This isn't 1999, shouldn't be getting 0.4mbps download speeds (when the connection lasts for longer than 10 minutes anyway which is a rarity lately)
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Post Office broadband review
by Dave 2 months ago
RUBBISH
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Diabolical speeds, always down. Customer service is just as atrocious. Can't wait to end of contract
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Post Office broadband review
by Rob 3 months ago
DONT USE IF YOU WANT WORKING WIFI
  • Package price
    0.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    0.5/5
Review
Worst wifi I have ever had the displeasure of experiencing - utter waste of money, had to hot spot my laptop to have any kind of connection - you’ll be throwing money in the bin if you use them as you aren’t even getting a wifi connection from them. Useless, utterly crap - would give 0 starts if I could.
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