SSE Broadband Reviews

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SSE (Ovo) has sold it's broadband and phone business to TalkTalk
Ends 29th May
Full Fibre 500
New customers only | Online exclusive
  • 525Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £35
  • per month
  • 1st year total £420

Prices may alter during contract*

Ends 29th May
Full Fibre 500
New customers only | Online exclusive
  • 525Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £35
  • per month
  • 1st year total £420

Prices may alter during contract*

Ends 29th May
Full Fibre 150
New customers only | Online exclusive
  • 152Mb
  • average* speed
  • Unlimited
  • fibre broadband
  • Free
  • setup
  • 18
  • month contract
  • Free
  • delivery
View Deal
  • £28
  • per month
  • 1st year total £336

Prices may alter during contract*

Our review of SSE Broadband broadband

Important news for SSE Broadband customers

SSE August 2022, news update. SSE broadband and home phone service are provided by OVO Energy, which has recently agreed to sell its phone and broadband business to TalkTalk. Read out TalkTalk reviews

SSE Full Fibre Broadband - FTTP | Launched January 2022

SSE have been quick to launch 4 new Full fibre broadband packages. The rollout of FTTP (Fibre To The Premises) came at the end of January 2022. Similar broadband providers like Plusnet have yet to release FTTP broadband packages, giving SSE the head-start. FTTP broadband is 25 times faster than standard fibre broadband. This is because the fibre-optic cable is run directly to your home. SSE offer four FTTP options: Full Fibre 100, Full Fibre 200, Full Fibre 500 and Full Fibre 900. The package names indicate their average download speed, with the top package ‘Full Fibre 900‘ offering an average download speed of 900Mbps.

SSE Standard Fibre Broadband options

SSE offer two standard fibre broadband options 35Mbps (Unlimited Fibre) and 63Mbps (Unlimited Fibre Plus). SSE no longer sell standard ADSL broadband. This option was removed in November 2019. Whilst SSE broadband is competitively priced, it isn't the cheapest on the market. SSE are, for example, generally cheaper than BT & Virgin Media, but they don’t quite match the broadband deals from Plusnet or TalkTalk. There's no doubt that if you want a fast, no-frills, budget broadband provider, SSE is more than capable of delivering a reliable service and would be worth considering.

SSE DWA0120 Router
SSE Broadband review logo

Advantages of SSE Broadband broadband

  • New for 2022 | Full Fibre broadband packages up to 900Mbps
  • No exit fee – 60 day 'Happiness Guarantee'
  • £75 account credit for SSE energy customers

Disadvantages of SSE Broadband broadband

  • No TV options
  • Phone calling plans are a little overpriced
  • Minimum 18 month contract

Read SSE Broadband broadband features in more detail

  • The Technicolor DWA0120 router, which currently retails for £80, is free with any SSE fibre broadband package. For a budget broadband provider, it's actually a reasonable router, we've listed some of its key features below. Whilst this router isn't the prettiest of tech, and it looks very dated when placed next to the BT smart hub, it is more than capable of delivering a good Wi-Fi signal for the money.


    Router Interface
    4 x Gigabit Ethernet Lan switch
    1 x Gigabit Ethernet WAN port
    Router W-Fi
    Dual-band Wi-Fi
    2.4 GHz (2x2) - 802.11n
    5 GHz (3x3) - 802.11ac
    Beamforming with 802.11ac
    Manual & Auto Channel selection
    WiFi Protected Setup (WPS)
    Parental control features
    Website filtering by URL
    Limit access times for connected devices


  • Does SSE live up to its strapline of ‘Frustration-Free Broadband’? SSE are confident they can deliver a broadband service you'll be happy with. It’s not unusual for ISPs to offer a 30-day exit option if customers aren't happy with their service. SSE take this to the next level by allowing new customers to leave their contract without early termination charges if, within the first 60 days, they decide that they aren't happy with the service they've received and SSE have been unable to fix the problem. We await your reviews and comments to find out if they truly live up to their ‘Frustration-Free Broadband’.

  • Traffic management in broadband provision is when an internet service provider (ISP) artificially slows down their network during peak times. If a broadband provider promotes their broadband as ‘Truly Unlimited’, you can use your internet connection without any usage caps and with no traffic management policy. In April 2020, SSE completed its network upgrade and is now using the Open Reach network. At the same time, SSE announced that they'll no longer be using their traffic management policy. So, all SSE broadband packages are now ‘Truly Unlimited’. All pre-existing customers will also benefit from this network upgrade.

  • Like most other broadband providers, SSE broadband packages include phone line rental. However, they don't automatically include a calling plan. So, any calls you make would be chargeable at full rate unless you add a calling plan to your account. Without a calling plan, calls from your landline can be expensive. SSE charge 18 pence per minute to UK numbers starting with 01,02 or 03 and UK mobiles. A 23-pence connection charge applies to each call, so a 30-minute call to a local rate number could cost £5.63.

  • Standard option line rental only – You can still make landline calls ‘pay as you go’
    Evening & Weekend calls – £5 extra per month (Includes local, national and UK mobiles)
    Anytime calls - £10 extra per month (Includes local, national and UK mobiles)
    Anytime Plus - £12 extra per month (includes international calls to selected countries)

    Inclusive free calls are limited to 70 minutes per call. If you want to talk for more than 70 minutes, it’s best to hang up and make a second call. Per-minute call charges apply after 70 minutes. This is standard practice with most landline phone providers, who typically limit the inclusive call duration to 1 hour.

    Although SSE broadband is competitively priced, their call plans make a phone and broadband bundle less appealing. Virgin Media offers broadband at a similar price point but includes evening and weekend calls for free and regularly offer gift card incentives.

    Standard inclusive phone features:
    Caller Display ID – See the phone number that’s ringing you (compatible display phone required)

    141 (Number withhold feature) – Withhold your number for individual calls. This feature can be made permanent for all calls but is an opt-in feature. You can override it for individual calls if required.

    1471 (See who called) By calling 1471 you can find the phone number of the last person who called you. This won't reveal a number that was withheld.

    Optional extra features include:
    1571 - Voicemail
    3-way calling
    Call barring
    Choose to refuse
    Anonymous call request
    Call diversion
    Smart divert
    Call minder
    Call waiting
    Reminder call
    Ring back.

SSE Broadband customer reviews

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Compare top 10 ISP reviews 2024

2.7
7 reviews
Post review
  • 0
  • 3
  • 1
  • 2
  • 1
  • Package price
    3.6/5
  • Customer service
    2.6/5
  • Broadband speed
    2.8/5
  • Overall satisfaction
    2.2/5
SSE broadband review
by Geoff Lancaster
Won't even speak to you to renew???
  • Package price
    2.5/5
  • Customer service
    1.0/5
  • Broadband speed
    3.0/5
  • Overall satisfaction
    1.0/5
Review
Total of 23+ hours in the Customer Service queue, various numbers - no pick-up. App chat - no reply. Renewed by app - no new contract or reply to emails chasing. Old contract expires - bill me at the old rate!

If this review prevents one person from loosing their mind by dissuading you from a contract, I will consider this an achievement.
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SSE broadband review
by M Young
Awful
  • Package price
    3.5/5
  • Customer service
    0.5/5
  • Broadband speed
    0.5/5
  • Overall satisfaction
    1.5/5
Review
Since the announcement sse broadband customers have been sold to talk talk..it is impossible to contact sse regarding my bill I'm trying to pay. Log into sse account and it says I have no bill. Today I tried again and was placed in a queue for whatever reason, I have no idea. So decided easier to change my supplier. One that I choose, not talk talk
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  • d.hale
    running speed of 0.2 for the last week.. but o.v.o insisting i pay full price....cant pay my bill with sse they say i dont have an account..cant pay talk talk,no account,,got in touch with ovo asking to pay my bill and was imediatly refered to their dept collection number...what a cock up...
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SSE broadband review
by Brian
Internet is fine the Router is terrible
  • Package price
    5.0/5
  • Customer service
    4.0/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    3.0/5
Review
The internet is stable but the Router they supply you has terrible signal quality, my suggestion get another router or a mesh type of device, I barely get any decent signal in small flat the computer is not far away,
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SSE broadband review
by Stuart Lemanski
Intermittent faults throughout the contract
  • Package price
    2.0/5
  • Customer service
    1.0/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    0.5/5
Review
Intermittent faults throughout the contract, most recently 18 hours. SSE customer service not interested as "we don't guarantee a fault free service". Tells you all you need to know.
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SSE broadband review
by Flatt
SSE BROADBAND
  • Package price
    5.0/5
  • Customer service
    4.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    2.0/5
Review
Good value for money but terrible signal on wifi always crashes on YouTube can't use more than 2 devices runs sluggish
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  • I don't work for post office
    Could be more of a issue with your Modem router, suggest getting a WiFi mesh system to help. Plus if your getting 17mbs or less YouTube won't be able to play high resolution videos so lower your video quality!
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  • Graham Knight
    Had same problem fitted BT Mini Mesh system now good Wifi all around the house
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