SSE Broadband Reviews

Is SSE Broadband any good?

SSE Full Fibre FTTP broadband prices start from £31 per month

Unlimited Fibre

Leave for free with a 60-Day Happiness Guarantee
  • 35Mb average" speed
  • Unlimited
Broadband usage
  • Free setup
  • 18 Month contract
Buy Now
  • £23.00
  • per month
  • 1st year total £276.00

Unlimited Fibre Plus

Great for video calls, playing large online games, and streaming music and Ultra HD TV on multiple devices
  • 63Mb average" speed
  • Unlimited
Broadband usage
  • Free setup
  • 18 Month contract
Buy Now
  • £26.00
  • per month
  • 1st year total £312.00

Full Fibre 100

Fibre To The Premises (FTTP) - No set up fee if you already have Openreach Full Fibre installed
  • 100Mb average" speed
  • Unlimited
Broadband usage
  • £35.00 setup
  • 24 Month contract
Buy Now
  • £31.00
  • per month
  • 1st year total £407.00

Full Fibre 200

Fibre To The Premises (FTTP) - No set up fee if you already have Openreach Full Fibre installed
  • 200Mb average" speed
  • Unlimited
Broadband usage
  • £35.00 setup
  • 24 Month contract
Buy Now
  • £38.00
  • per month
  • 1st year total £491.00

Full Fibre 500

Fibre To The Premises (FTTP) - No set up fee if you already have Openreach Full Fibre installed
  • 500Mb average" speed
  • Unlimited
Broadband usage
  • £35.00 setup
  • 24 Month contract
Buy Now
  • £45.00
  • per month
  • 1st year total £575.00

Full Fibre 900

Fibre To The Premises (FTTP) - No set up fee if you already have Openreach Full Fibre installed
  • 900Mb average" speed
  • Unlimited
Broadband usage
  • £35.00 setup
  • 24 Month contract
Buy Now
  • £55.00
  • per month
  • 1st year total £695.00

SSE Broadband Features

SSE are well known in the energy market but they also offer broadband using the Openreach network. You don't need to be an SSE energy customer to take advantage of their broadband packages but if you are then there are benefits. If you combine SSE Energy & Fibre broadband you'll get a £75 account credit.

SSE Full Fibre Broadband - FTTP | Launched January 2022

SSE have been quick to launch 4 new Full fibre broadband packages. The rollout of FTTP (Fibre To The Premises) came at the end of January 2022. Similar broadband providers like Plusnet have yet to release FTTP broadband packages, giving SSE the head-start. FTTP broadband is 25 times faster than standard fibre broadband. This is because the fibre-optic cable is run directly to your home. SSE offer four FTTP options: Full Fibre 100, Full Fibre 200, Full Fibre 500 and Full Fibre 900. The package names indicate their average download speed, with the top package ‘Full Fibre 900‘ offering an average download speed of 900Mbps.

SSE Standard Fibre Broadband options

SSE offer two standard fibre broadband options 35Mbps (Unlimited Fibre) and 63Mbps (Unlimited Fibre Plus). SSE no longer sell standard ADSL broadband. This option was removed in November 2019. Whilst SSE broadband is competitively priced, it isn't the cheapest on the market. SSE are, for example, generally cheaper than BT & Virgin Media, but they don’t quite match the broadband deals from Plusnet or TalkTalk. There's no doubt that if you want a fast, no-frills, budget broadband provider, SSE are more than capable of delivering a reliable service and would be worth considering.

SSE DWA0120 Router
SSE Broadband review logo

SSE Broadband Pros & Cons

Key features for SSE Broadband packages

SSE Broadband Pros

  • New for 2022 | Full Fibre broadband packages up to 900Mbps
  • No exit fee – 60 day 'Happiness Guarantee'
  • £75 account credit for SSE energy customers

SSE Broadband Cons

  • No TV options
  • Phone calling plans are a little overpriced
  • Minimum 18 month contract

SSE Router - DWA0120

The Technicolor DWA0120 router, which currently retails for £80, is free with any SSE fibre broadband package. For a budget broadband provider it's actually a reasonable router, we've listed some of it's key features below. Whilst this router isn't the prettiest of tech, and it looks very dated when placed next to the BT smart hub, it is more than capable of delivering a good Wi-Fi signal for the money.


Router Interface
4 x Gigabit Ethernet Lan switch
1 x Gigabit Ethernet WAN port
Router W-Fi
Dual band Wi-Fi
2.4 GHz (2x2) - 802.11n
5 GHz (3x3) - 802.11ac
Beamforming with 802.11ac
Manual & Auto Channel selection
WiFi Protected Setup (WPS)
Parental control features
Website filtering by URL
Limit access times for connected devices


SSE 60-Day Broadband Happiness Guarantee

Does SSE live up to its strap line of ‘Frustration-Free Broadband’? SSE are confident they can deliver a broadband service that you'll be happy with. It’s not unusual for ISP's to offer a 30 day exit option if their customers aren't happy with their service. SSE take this to the next level by allowing new customers the chance to leave their contract, without early termination charges if, within the first 60 days, they decide that they aren't happy with the service they've received, and SSE have been unable to fix the problem. We await your reviews and comments to find our if they truly live up to their ‘Frustration-Free Broadband’.

SSE Traffic management policy (2020 network upgrade)

Traffic management in broadband provision is when an internet service provider (ISP) artificially slows down their network during peak times. If a broadband provider promotes their broadband as ‘Truly Unlimited’, it means you can use your internet connection without any usage caps and with no traffic management policy. In April 2020, SSE completed it's network upgrade and is now using the Open Reach network. At the same time, SSE announced that they'll no longer be using their traffic management policy. So, all SSE broadband packages are now ‘Truly Unlimited’. All pre-existing customers will also benefit from this network upgrade.

SSE Phone line rental

Like most other broadband providers SSE broadband packages include phone line rental. However, they don't automatically include a calling plan. So, any calls that you make would be chargeable at full rate unless you add a calling plan to your account. Without a calling plan calls from your landline can be expensive. SSE charge 18 pence per minute to UK numbers starting with 01,02 or 03 and UK mobiles. A 23 pence connection charge also applies to each call, so a 30-minute call to a local rate number could cost £5.63.

SSE home phone options

Standard option line rental only – You can still make landline calls ‘pay as you go’
Evening & Weekend calls – £5 extra per month (Includes local, national and UK mobiles)
Anytime calls - £10 extra per month (Includes local, national and UK mobiles)
Anytime Plus - £12 extra per month (includes international calls to selected countries)

Inclusive free calls are limited to 70 minutes per call. If you want to talk for more than 70 minutes it’s best to hang-up and make a second call. Per minute call charges apply after 70 minutes. This is standard practice with most landline phone providers, who typically limit the inclusive call duration to 1 hour.

Although SSE broadband is competitively priced, their call plans make a phone and broadband bundle less appealing. John Lewis offer broadband at a similar price point but include evening and weekend calls for free with a regular gift card incentive.

Standard inclusive phone features:
Caller Display ID – See the phone number that’s ringing you (compatible display phone required)

141 (Number withhold feature) – Withhold your number for individual calls. This feature can be made permanent for all calls but is an opt-in feature. You can override it for individual calls if required.

1471 (See who called) By calling 1471 you can find out the phone number of the last person that called you. This won't reveal a number that was withheld.

Optional extra features include:
1571 - Voicemail
3-way calling
Call barring
Choose to refuse
Anonymous call request
Call diversion
Smart divert
Call minder
Call waiting
Reminder call
Ring back.

SSE Broadband Reviews

The good the bad and the ugly. Read honest SSE broadband reviews
Compare Top 10 ISP Reviews

3.2
5 reviews
Post review
  • 0
  • 3
  • 1
  • 1
  • 0
  • Package price
    3.9/5
  • Customer service
    3.3/5
  • Broadband speed
    3.2/5
  • Overall satisfaction
    2.6/5
SSE broadband review
by Brian 18 days ago
Internet is fine the Router is terrible
  • Package price
    5.0/5
  • Customer service
    4.0/5
  • Broadband speed
    4.5/5
  • Overall satisfaction
    3.0/5
Review
The internet is stable but the Router they supply you has terrible signal quality, my suggestion get another router or a mesh type of device, I barely get any decent signal in small flat the computer is not far away,
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SSE broadband review
by Stuart Lemanski 1 month ago
Intermittent faults throughout the contract
  • Package price
    2.0/5
  • Customer service
    1.0/5
  • Broadband speed
    2.0/5
  • Overall satisfaction
    0.5/5
Review
Intermittent faults throughout the contract, most recently 18 hours. SSE customer service not interested as "we don't guarantee a fault free service". Tells you all you need to know.
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SSE broadband review
by Flatt 1 year ago
SSE BROADBAND
  • Package price
    5.0/5
  • Customer service
    4.0/5
  • Broadband speed
    1.0/5
  • Overall satisfaction
    2.0/5
Review
Good value for money but terrible signal on wifi always crashes on YouTube can't use more than 2 devices runs sluggish
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  • I don't work for post office 1 year ago
    Could be more of a issue with your Modem router, suggest getting a WiFi mesh system to help. Plus if your getting 17mbs or less YouTube won't be able to play high resolution videos so lower your video quality!
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  • Graham Knight 1 year ago
    Had same problem fitted BT Mini Mesh system now good Wifi all around the house
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SSE broadband review
by Annabelle 1 year ago
Worth it
  • Package price
    3.5/5
  • Customer service
    3/5
  • Broadband speed
    5/5
  • Overall satisfaction
    4/5
Review
Looking at a lot of the reviews on this site most come to react to problems that they are partially responsible for. Read the contract and leave if they don't provide what you are paying for. A contract works both ways. I don't use my landline and pay £23 and get 31mb.
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SSE broadband review
by Guest 1 year ago
Customer service phone lines are always busy
  • Package price
    4.0/5
  • Customer service
    4.5/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    3.5/5
Review
I have used SSE for a number of years both at my new house and my previous property. it's never been a problem and the billing system is faultless. My only criticism would be the endless waiting time if you have a question. But it seems that Covid is to blame? Staff are great once you get to speak to them.
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