SSE Broadband Reviews

Is SSE Broadband any good?

SSE Unlimited Fibre Plus £26 per month

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SSE - Unlimited Fibre

Fibre broadband
Average speed*
35Mb
Unlimited Broadband Usage Monthly cost
£23
18 month contract Setup cost £10
Total first year cost £ 276
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SSE - Unlimited Fibre Plus

Fibre broadband
Average speed*
63Mb
Unlimited Broadband Usage Monthly cost
£26
18 month contract Setup cost £10
Total first year cost £ 312
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SSE Broadband Features

SSE are well known in the energy market but they also offer broadband using the Open Reach network. You don't need to be an SSE energy customer to take advantage of their broadband packages but if you are then there are benefits. If you combine SSE Fix energy & Fibre broadband you can save 5% off your energy bill. You'll also get a free broadband upgrade to 'Unlimited Fibre Plus'.

SSE Broadband options

SSE offer two broadband options 35Mbps (Unlimited Fibre) and 63Mbps (Unlimited Fibre Plus). SSE no longer sell standard ADSL broadband. This option was removed in November 2019. Whilst SSE broadband is competitively priced, it isn't the cheapest on the market. SSE are, for example, generally cheaper than TalkTalk, BT & Virgin Media, but they don’t quite match the broadband deals from Plusnet. There's no doubt that if you want a fast, no-frills, budget broadband provider, SSE are more than capable of delivering a reliable service and would be worth considering.

SSE DWA0120 Router
SSE Broadband review logo

SSE Broadband Pros & Cons

Key features for SSE Broadband packages

SSE Broadband Pros

  • Cheap, fast and reliable fibre broadband with no setup fee and a good Wi-Fi router
  • No exit fee – 60 day 'Happiness Guarantee'
  • Fixed price broadband for the duration of your broadband contract

SSE Broadband Cons

  • No TV options
  • Phone calling plans are a little overpriced
  • Minimum 18 month contract

SSE Router - DWA0120

The Technicolor DWA0120 router, which currently retails for £80, is free with any SSE fibre broadband package. For a budget broadband provider it's actually a reasonable router, we've listed some of it's key features below. Whilst this router isn't the prettiest of tech, and it looks very dated when placed next to the BT smart hub, it is more than capable of delivering a good Wi-Fi signal for the money.


Router Interface
4 x Gigabit Ethernet Lan switch
1 x Gigabit Ethernet WAN port
Router W-Fi
Dual band Wi-Fi
2.4 GHz (2x2) - 802.11n
5 GHz (3x3) - 802.11ac
Beamforming with 802.11ac
Manual & Auto Channel selection
WiFi Protected Setup (WPS)
3G/LTE/4G Mobile fall-back WAN connection (requires USB adaptor)
Parental control features
Website filtering by URL
Limit access times for connected devices


SSE 60-Day Broadband Happiness Guarantee

Does SSE live up to its strap line of ‘Frustration-Free Broadband’? SSE are confident they can deliver a broadband service that you'll be happy with. It’s not unusual for ISP's to offer a 30 day exit option if their customers aren't happy with their service. SSE take this to the next level by allowing new customers the chance to leave their contract, without early termination charges if, within the first 60 days, they decide that they aren't happy with the service they've received, and SSE have been unable to fix the problem. We await your reviews and comments to find our if they truly live up to their ‘Frustration-Free Broadband’.

SSE Traffic management policy (2020 network upgrade)

Traffic management in broadband provision is when an internet service provider (ISP) artificially slows down their network during peak times. If a broadband provider promotes their broadband as ‘Truly Unlimited’, it means you can use your internet connection without any usage caps and with no traffic management policy. In April 2020, SSE completed it's network upgrade and is now using the Open Reach network. At the same time, SSE announced that they'll no longer be using their traffic management policy. So, all SSE broadband packages are now ‘Truly Unlimited’. All pre-existing customers will also benefit from this network upgrade.

SSE Phone line rental

Like most other broadband providers SSE broadband packages include phone line rental. However, they don't automatically include a calling plan. So, any calls that you make would be chargeable at full rate unless you add a calling plan to your account. Without a calling plan calls from your landline can be expensive. SSE charge 18 pence per minute to UK numbers starting with 01,02 or 03 and UK mobiles. A 23 pence connection charge also applies to each call, so a 30-minute call to a local rate number could cost £5.63.

SSE home phone options

Standard option line rental only – You can still make landline calls ‘pay as you go’
Evening & Weekend calls – £5 extra per month (Includes local, national and UK mobiles)
Anytime calls - £10 extra per month (Includes local, national and UK mobiles)
Anytime Plus - £12 extra per month (includes international calls to selected countries)

Although SSE broadband is competitively priced, their call plans make a phone and broadband bundle less appealing. John Lewis offer broadband at a similar price point but include evening and weekend calls for free with a regular gift card incentive.

Standard inclusive phone features:
Caller Display ID – See the phone number that’s ringing you (compatible display phone required)

141 (Number withhold feature) – Withhold your number for individual calls. This feature can be made permanent for all calls but is an opt-in feature. You can override it for individual calls if required.

1471 (See who called) By calling 1471 you can find out the phone number of the last person that called you. This won't reveal a number that was withheld.

Optional extra features include:
1571 - Voicemail
3-way calling
Call barring
Choose to refuse
Anonymous call request
Call diversion
Smart divert
Call minder
Call waiting
Reminder call
Ring back.

SSE Broadband Reviews

The good the bad and the ugly. Read honest SSE broadband reviews.

2 SSE broadband reviews

3.8
2 SSE broadband reviews
Post review
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  • 2
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  • Package price
    3.8/5
  • Customer service
    3.8/5
  • Broadband speed
    4.3/5
  • Overall satisfaction
    3.8/5
Worth it
SSE broadband review by Annabelle 16 days ago
Review
Looking at a lot of the reviews on this site most come to react to problems that they are partially responsible for. Read the contract and leave if they don't provide what you are paying for. A contract works both ways. I don't use my landline and pay £23 and get 31mb.
  • Package price
    3.5/5
  • Customer service
    3/5
  • Broadband speed
    5/5
  • Overall satisfaction
    4/5
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0 people found the following review helpful
Customer service phone lines are always busy
SSE broadband review by Guest 19 days ago
Review
I have used SSE for a number of years both at my new house and my previous property. it's never been a problem and the billing system is faultless. My only criticism would be the endless waiting time if you have a question. But it seems that Covid is to blame? Staff are great once you get to speak to them.
  • Package price
    4.0/5
  • Customer service
    4.5/5
  • Broadband speed
    3.5/5
  • Overall satisfaction
    3.5/5
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1 people found the following review helpful
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