BT is one of the UK’s best known broadband providers, and one of the most widely available. Its packages run over the Openreach network, which reaches 99% of homes and businesses. That makes BT an option at nearly every address, although the speeds and packages available will depend on what infrastructure has been upgraded locally.
BT sits in the middle of BT Group’s three main consumer broadband brands. EE is positioned as the premium option, Plusnet is the pared back budget choice, and BT covers the ground in between. You can take BT as broadband only, add a home phone line, or bundle it with EE TV. Hybrid Connect is BT’s most distinctive add on. It is a 4G backup device that switches to EE’s mobile network if the fixed broadband connection goes down. It costs extra, and speeds while using the mobile backup are capped well below full fibre speeds.
New customer incentives are regularly available across BT’s range. Households on Universal Credit and other qualifying benefits can apply for BT Home Essentials, a social tariff where the broadband package price is not subject to BT’s standard annual price rise.
How much does BT broadband cost?
Expect to pay between £23.99 and £36.99 a month for BT broadband, depending on the speed and contract length you choose. Setup is free on the deals shown, and our July offers include reward cards worth up to £120.
BT packages include a scheduled in-contract price rise. Each deal card below shows when the price changes and what it rises to. Most broadband providers now build annual rises into their contracts, although providers such as Community Fibre, Rebel Internet and Trooli currently offer fixed-price deals in our results.
Does BT offer phone or TV?
Home phone options are available on some BT deals. TV bundles are also on offer, with pricing that depends on your address and the package you pick.
What speeds can you get with BT?
BT packages offer average download speeds from 36Mb to 900Mb across full fibre (FTTP) and part fibre (FTTC) connections. BT uses the Openreach network, the UK's largest fixed-line broadband network, although speeds and packages still depend on your address. Upload speeds are lower than download speeds on the BT packages shown, which is typical of many Openreach-based services.
Automatic compensation
BT takes part in Ofcom's automatic compensation scheme. This means customers may receive automatic bill credit if repairs are delayed, an engineer misses an appointment or a broadband service starts later than promised.
BT broadband deals in July
Our BT broadband review
BT’s overall review picture is mixed. Many customers describe the connection as reliable and fast enough, particularly where full fibre is available. The weaker side of the feedback is value for money and support, with recurring frustration around higher prices once promotional deals end and customer service that can feel slow or unhelpful when something goes wrong.
BT’s Smart Hub 3 is a welcome upgrade over the long-running Smart Hub 2. It brings BT’s standard router up to Wi-Fi 6, which should be suitable for most homes and a clear improvement for customers taking faster fibre packages. However, it still falls short of the newer Wi-Fi 7 hardware now offered by EE, which sits within the wider BT Group. That gap may matter more in larger households, or where lots of devices are competing for bandwidth.
BT highlights and watch outs
- BT regularly runs new customer incentives, with reward cards typically worth £100 £200 depending on the package.
- BT is part of Ofcom’s automatic compensation scheme, so you may get money back if delays or faults aren’t fixed on time
- BT’s Smart Hub 3 is a useful router upgrade and now supports Wi-Fi 6, but rivals increasingly offer Wi-Fi 6E or Wi-Fi 7 equipment.
- Ofcom’s latest complaints release shows BT broadly in line with the industry average for fixed broadband (Q3 2025)