How much does Plusnet broadband cost?
Prices for Plusnet broadband currently run from £20.99 to £26.99 a month, depending on speed, contract length and any extras. Every deal carries an upfront setup cost, so factor that in alongside the monthly price. Our September offers include reward cards worth up to £170.
Plusnet packages include a scheduled in-contract price rise. Each deal card below shows when the price changes and what it rises to. Most broadband providers now build annual rises into their contracts, although providers such as Trooli, Connect Fibre and MTH Networks currently offer fixed-price deals in our results.
Does Plusnet offer phone or TV?
Plusnet sells broadband-only packages, without home phone, TV or mobile add-ons.
What speeds can you get with Plusnet?
Plusnet packages offer average download speeds from 66Mb to 900Mb across full fibre (FTTP) and part fibre (FTTC) connections. Plusnet uses the Openreach network, the UK's largest fixed-line broadband network, although speeds and packages still depend on your address. Upload speeds are lower than download speeds on the Plusnet packages shown, which is typical of many Openreach-based services.
Automatic compensation
As a member of Ofcom's automatic compensation scheme, Plusnet can pay bill credit automatically if repairs are delayed, an engineer misses an appointment or a broadband service starts later than promised.
Plusnet broadband deals in September
Compare Plusnet broadband deals in your area
About Plusnet broadband
Plusnet is the value focused provider within BT Group, sitting below BT and EE on price while using the same Openreach network. Its range is straightforward, with part fibre packages for areas still served by copper and Full Fibre where Openreach FTTP is available.
Plusnet no longer offers home phone or TV options to new customers, with its current range focused on broadband only packages. Its broadband deals remain competitively priced, particularly when introductory rewards are taken into account. Customers moving to broadband without a landline should be aware that their existing home phone service and number will be disconnected.
Plusnet has introduced a £10 setup fee across its broadband range. New customer deals also regularly include a Plusnet Reward Card, which is a prepaid card that can be used for everyday purchases.
Plusnet continues to provide customer support from the UK, with its long established support operation based in Yorkshire. This has been an important part of the Plusnet brand alongside its focus on straightforward, competitively priced broadband. Plusnet does not currently offer a dedicated social broadband tariff, so people who receive Government benefits such as Universal Credit or Pension Credit may find lower cost options elsewhere.
Our Plusnet broadband review
Feedback on Plusnet varies depending on where you look. Many reviews are positive about reliability and value, while Trustpilot includes a high volume of very negative accounts focused on billing and account administration. A common theme is frustration with pricing after the initial term, with some long-standing customers feeling new customer rates are better than renewal prices. Switches and house moves also attract criticism in some reviews, although plenty of customers report a reliable service day to day.
From our own experience as a Plusnet customer, support response times have generally been good, and engineer-led fault fixes have been handled well on the Openreach network. Like many providers, prices can rise during a contract and jump when you go out of contract, so it’s worth calling at renewal to see if they can improve on the price quoted in your renewal email. Plusnet also regularly runs reward card incentives for new customers, but these are usually aimed at new sign ups rather than renewals.
Plusnet highlights and watch outs
- In contract prices rise by £4 per month each year on 31 March, with out of bundle charges rising by 5%
- A cost effective, no nonsense broadband service that suits most everyday households
- Plusnet is broadband only, so it won’t suit anyone wanting TV or mobile bundles
- Plusnet is signed up to Ofcom’s automatic compensation scheme for missed appointments and delayed repairs