Sky is one of the UK's biggest broadband and pay TV providers. Its broadband runs mainly over the Openreach network, but Sky now also sells full fibre over CityFibre, and defaults to CityFibre where it's available. That's worth knowing for uploads: CityFibre lines are symmetric, so upload speed matches download, where Openreach lines upload far more slowly. What you can order still comes down to which networks have reached your street.
Sky's real pull is television. It started as a satellite broadcaster, and broadband is now the pipe that carries the rest: through Sky Stream and Sky Glass you can take the full Sky TV service over your connection with no satellite dish. Much of Sky's marketing pushes broadband and TV together rather than broadband on its own, and it prices its bundles accordingly.
On the broadband itself, Sky's most distinctive feature is its WiFi Guarantee, a promised minimum wifi speed in every room, backed by a £50 credit or a penalty free exit if Sky can't deliver it. Unlike most large providers, Sky doesn't write a fixed annual rise into its contracts. Prices still go up, by £3 a month in April 2026, but because the increase isn't in the contract, affected customers get 30 days to leave without penalty.
New deals run on 24-month contracts. Sky also offers a social tariff, Sky Broadband Basics, at £20 a month for customers on Universal Credit and similar benefits, though it costs more than several rival social tariffs.
How much does Sky broadband cost?
Expect to pay between £23 and £45 a month for Sky broadband, depending on the speed and contract length you choose. Setup is free on the deals shown, and our July offers include vouchers worth up to £180.
Sky's prices are variable, so the monthly price shown may not include every future rise during the contract. If Sky increases the price beyond what was clearly set out when you signed up, you should be given notice and the option to leave penalty free.
Does Sky offer phone or TV?
Sky includes a home phone option with every broadband deal shown. A choice of TV bundles is also available, priced by address and chosen package.
What speeds can you get with Sky?
Average download speeds run from 67Mb to 5000Mb across full fibre (FTTP) and part fibre (FTTC) connections. Sky operates across more than one network, which is why speeds, prices and availability can vary by postcode.
Automatic compensation
Sky takes part in Ofcom's automatic compensation scheme. This means customers may receive automatic bill credit if repairs are delayed, an engineer misses an appointment or a broadband service starts later than promised.
Sky broadband deals in July
Our Sky broadband review
Customer feedback on Sky Broadband is mixed. Many customers are happy once the service is up and running, but a common theme in complaints is the activation and support journey, with some reporting cancelled orders, missed appointments and difficulty getting through to a person. Performance experiences vary too: some users report strong speeds and good reliability, while others describe inconsistent Wi-Fi, drop-outs or packet loss.
Sky broadband runs on the Openreach network in most areas, and it also uses CityFibre in selected locations. In CityFibre areas, Sky offers its top end Full Fibre 2.5 Gigafast+ and Full Fibre 5 Gigafast+ packages, with speeds up to 5Gbps. CityFibre says this launch makes Sky the UK’s fastest major broadband provider. Prices and upload speeds can vary by network, so it’s worth checking your postcode to see what Sky can supply at your address.
Sky highlights and watch outs
- Sky will contribute up to £200 towards early exit fees if you’re switching from another provider
- Sky can be pricey out of contract, but in our experience retentions will often give you a better discount if you call at renewal
- Sky follows Ofcom’s automatic compensation scheme, which pays out for missed appointments, delayed repairs and delayed starts
- Ofcom’s latest complaints report shows Sky was below the industry average for fixed broadband complaints (Q3 2025)